Polo C.
Installer
4 years Experience
4 years Experience
Message from Polo:
Polo's professionalism is only trumped by his outrageous sense of humor.
* Total number of reviews and star-ratings are based on
data collected during the time period Crawford Services, Inc. has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
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So very grateful for Polo’s professionalism and completeness throughout a day long, 8am to 6:30 pm HVAC installation in our home. He was warm, engaging and committed to doing all of it with excellence. He and his assistant Oscar were a pleasure to have in charge of this project. Thank you again and again Polo. (See More)
9/05/2020 |
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Jerry listened to my concerns and expectations for the new unit. Polo and Oscar did a great job on the installation. They kept me informed on progress and took our well being in mind during the install. Looking forward to a long service relationship with Crawford!!! Great job y’all!!! (See More)
6/16/2020 |
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I only have great things to say about Crawford Services Inc. I’ve had several (well known) companies come out to do repairs on my 2 units at my home only to be lied to and ripped off. This time my AC wasn’t cooling so I spent days researching Heating & AC companies and discovered Crawford Services Inc. When I called, I actually talked to a real person who seemed to care that I had a problem. It was late in the afternoon but she offered to send someone out by 7pm! I was shocked but said the next day would be fine. Nathan Cross came out the next day. I was impressed that he took the time to talk to me to find out what was happening, we looked a the inside and outside units, and he patiently listened to my whining about the problems I’d had with it. He totally went through the unit and determined it was just out of freon. Before adding almost $600.00 of freon he suggested a pressure check of the system to see how bad the leak was. Pleasant surprise #2, he didn’t just fill it up, charge me $$$ and leave. It turned out that the leaks were pretty bad so he gave me some options for the fix. Because of the problems I’d had with the units in the past and the repair cost, I ask him if it would just be better to replace it. He discussed the pros and cons especially since my units used the older refrigerant. Not once did he try to sell me anything! He was all about giving me information. I decided to have him send out a sales person to talk about the options. Kerry Hutchison came out right away while Nathan was putting everything back together. Kerry was about as low key a salesman as I’d ever met. He listened to what My wife and I expected the system to do and provided options that were all good. Not once did he try to up sell me. In fact, I had to ask him to show what the super high end product offered that the one he was suggesting didn’t have. Turns out, he was spot on with what I wanted and needed. He’s a friendly and straight shooter kind of guy. Not once did I ever get the impression that he was in a hurry for my wife and I to make a decision. He was also knowledgable about factory and utility company rebates and incentives, When he left, I really felt confident that I’d made the right decision. A couple of days later, Polo Cortez and Oscar Salas came out to install the units. Just like everyone else at Crawford Services Inc, they were friendly and totally professional. The first thing they did was lay out heavy drop cloths inside my house. Polo kept me up with what was going on during the process and pleasantly answered all of my questions. Never once making me feel like I was a nuisance. My wife offices at home and they did everything in their power to be as quiet at possible. They ended up needing access to my attic which is a pain because it’s a small access inside a closet. A closet that’s only used for storing lots of stuff! Polo and Oscar happily offered their assistance and jumped in to help us clear it all out. After they were all done, Polo walked me through what they had done and the operation of the rather sophisticated thermostat system. They even did a great job of cleaning up. I really appreciate everyones attitudes and knowledge of the product. This is a company I can trust and recommend. BTW, the unit I purchased was a Lennox Elite Series. After rebates and incentives it still wasn’t cheap but it ended up being a much better price than I had expected. (See More)
4/28/2020 |
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I only have great things to say about Crawford Services Inc. I’ve had several (well known) companies come out to do repairs on my 2 units at my home only to be lied to and ripped off. This time my AC wasn’t cooling so I spent days researching Heating & AC companies and discovered Crawford Services Inc. When I called, I actually talked to a real person who seemed to care that I had a problem. It was late in the afternoon but she offered to send someone out by 7pm! I was shocked but said the next day would be fine. Nathan Cross came out the next day. I was impressed that he took the time to talk to me to find out what was happening, we looked a the inside and outside units, and he patiently listened to my whining about the problems I’d had with it. He totally went through the unit and determined it was just out of freon. Before adding almost $600.00 of freon he suggested a pressure check of the system to see how bad the leak was. Pleasant surprise #2, he didn’t just fill it up, charge me $$$ and leave. It turned out that the leaks were pretty bad so he gave me some options for the fix. Because of the problems I’d had with the units in the past and the repair cost, I ask him if it would just be better to replace it. He discussed the pros and cons especially since my units used the older refrigerant. Not once did he try to sell me anything! He was all about giving me information. I decided to have him send out a sales person to talk about the options. Kerry Hutchison came out right away while Nathan was putting everything back together. Kerry was about as low key a salesman as I’d ever met. He listened to what My wife and I expected the system to do and provided options that were all good. Not once did he try to up sell me. In fact, I had to ask him to show what the super high end product offered that the one he was suggesting didn’t have. Turns out, he was spot on with what I wanted and needed. He’s a friendly and straight shooter kind of guy. Not once did I ever get the impression that he was in a hurry for my wife and I to make a decision. He was also knowledgable about factory and utility company rebates and incentives, When he left, I really felt confident that I’d made the right decision. A couple of days later, Polo Cortez and Oscar Salas came out to install the units. Just like everyone else at Crawford Services Inc, they were friendly and totally professional. The first thing they did was lay out heavy drop cloths inside my house. Polo kept me up with what was going on during the process and pleasantly answered all of my questions. Never once making me feel like I was a nuisance. My wife offices at home and they did everything in their power to be as quiet at possible. They ended up needing access to my attic which is a pain because it’s a small access inside a closet. A closet that’s only used for storing lots of stuff! Polo and Oscar happily offered their assistance and jumped in to help us clear it all out. After they were all done, Polo walked me through what they had done and the operation of the rather sophisticated thermostat system. They even did a great job of cleaning up. I really appreciate everyones attitudes and knowledge of the product. This is a company I can trust and recommend. BTW, the unit I purchased was a Lennox Elite Series. After rebates and incentives it still wasn’t cheap but it ended up being a much better price than I had expected. (See More)
4/27/2020 |
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I only have great things to say about Crawford Services Inc. I’ve had several (well known) companies come out to do repairs on my 2 units at my home only to be lied to and ripped off. This time my AC wasn’t cooling so I spent days researching Heating & AC companies and discovered Crawford Services Inc. When I called, I actually talked to a real person who seemed to care that I had a problem. It was late in the afternoon but she offered to send someone out by 7pm! I was shocked but said the next day would be fine. Nathan Cross came out the next day. I was impressed that he took the time to talk to me to find out what was happening, we looked a the inside and outside units, and he patiently listened to my whining about the problems I’d had with it. He totally went through the unit and determined it was just out of freon. Before adding almost $600.00 of freon he suggested a pressure check of the system to see how bad the leak was. Pleasant surprise #2, he didn’t just fill it up, charge me $$$ and leave. It turned out that the leaks were pretty bad so he gave me some options for the fix. Because of the problems I’d had with the units in the past and the repair cost, I ask him if it would just be better to replace it. He discussed the pros and cons especially since my units used the older refrigerant. Not once did he try to sell me anything! He was all about giving me information. I decided to have him send out a sales person to talk about the options. Kerry Hutchison came out right away while Nathan was putting everything back together. Kerry was about as low key a salesman as I’d ever met. He listened to what My wife and I expected the system to do and provided options that were all good. Not once did he try to up sell me. In fact, I had to ask him to show what the super high end product offered that the one he was suggesting didn’t have. Turns out, he was spot on with what I wanted and needed. He’s a friendly and straight shooter kind of guy. Not once did I ever get the impression that he was in a hurry for my wife and I to make a decision. He was also knowledgable about factory and utility company rebates and incentives, When he left, I really felt confident that I’d made the right decision. A couple of days later, Polo Cortez and Oscar Salas came out to install the units. Just like everyone else at Crawford Services Inc, they were friendly and totally professional. The first thing they did was lay out heavy drop cloths inside my house. Polo kept me up with what was going on during the process and pleasantly answered all of my questions. Never once making me feel like I was a nuisance. My wife offices at home and they did everything in their power to be as quiet at possible. They ended up needing access to my attic which is a pain because it’s a small access inside a closet. A closet that’s only used for storing lots of stuff! Polo and Oscar happily offered their assistance and jumped in to help us clear it all out. After they were all done, Polo walked me through what they had done and the operation of the rather sophisticated thermostat system. They even did a great job of cleaning up. I really appreciate everyones attitudes and knowledge of the product. This is a company I can trust and recommend. BTW, the unit I purchased was a Lennox Elite Series. After rebates and incentives it still wasn’t cheap but it ended up being a much better price than I had expected. (See More)
4/27/2020 |
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From the Sales meeting with Kerry through the install with Polo, I was very impressed with the experience. Kerry gave us all the options in a straightforward manner that was easy to understand. Polo showed up exactly when we were told he would be here ready to go. Did a thorough review of our existing system and walked me through what they were going to do. Polo and his assistant Oscar were very professional and did a fantastic job from the start to the finish, even sweeping out the garage area. Walk me through the new control unit which is straight forward. I could have been more satisfied. (See More)
4/23/2020 |
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I have a 20 year old system. Polo and Oscar were the installers for the job. They worked tirelessly all day to remove the old system and install the new system. Though the work was straight forward (according to them), they did extra work such was removing the fence gate to bring in the new larger condenser unit (fence gate reassembled afterwards). I was impressed the work was completed within the same day and the installation looked better than my original unit. Polo went over how to operate the new unit and how to replace the new filter and periodic cleaning I can do to help the system. He also pointed out all the little extras they put in to help improve the air conditioning life and performance. I could tell Crawford teaches their workers quality first as this helps reduce rework and produce an awesome product. I recommend Polo and Oscar. for your air conditioning work. (See More)
3/03/2020 |
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What an unbelievable company! I can't believe the quality of Crawford's personnel. From Blake Langford, Sales Department Manager, to Polo Cortez, Head Installer and Oscar Salas, Associate Installer, I have never had a more pleasant and rewarding installation experience...never ever. The installation of my Lennox HVAC system is absolutely amazing. Everything is perfect! My gratitude to your company. Terry B. (See More)
12/21/2018 |
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Polo and Oscar installed our new Lennox unit and were absolutely amazing. They were very professional, showed up on time, explained things every step of the way, and pointed out things we needed to know so we did not have to guess later. I can't recommend any other company. Thanks Polo and Oscar! the Reed family, Fort Worth, TX (See More)
10/03/2018 |
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We just had a new hvac system installed into our home and Polo Cortez from Crawford Services did the installation. He was professional, courteous and meticulous in his work . I would highly recommend Crawford Services and Polo Cortez. Great Job!!!! (See More)
9/29/2018 |
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Polo and Oscar were very punctual, professional and considerate when installing our new HVAC system. They did an excellent job and kept me informed regarding the progress. I would recommend Crawford Services for your HVAC needds (See More)
9/21/2018 |
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Polo Cortez and entire Crawford Service company are a level above everyone else who worked on our A/C system. From the most comprehensive inspection and quote done by Eric Wilson to the most detailed and great quality work using best parts and material, to making sure the house is actually cleaner than how they found it was just a great experience all around. If you're in the market for a new A/C or need repair look no further.
Thank you Crawford Services!! (See More)
9/15/2018 |
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Professional and informative! Tidy setup and cleanup. Concise, diligent, and very nice. He asked for our input and gave sound advice. Consistently positive experience over 2-day job. (See More)
6/22/2018 |
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Crawford Services installed a new HVAC system in our home this month. I am very impressed with their professionalism and attention to detail. I would highly recommend this company. A special shout out for exceptional service goes to Polo. (See More)
5/21/2018 |
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Excellent job. Courteous. On time (See More)
5/04/2018 |
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Polo and Oscar were here from 8:30 to 6:30 installing a new HVAC unit for our home. They were professional, pleasant and communicable. The unit works perfectly and they did a great job of clean up when they left. The garage was the work area and it was cleaner when they left than when they arrived. I highly recommend Crawford Services and Polo and Oscar. (See More)
4/25/2018 |
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Polo and Oscar were excellent. Very professional and explained what they would be installing, changes to the existing system set-up, and showed the installed system before leaving. Protected the floors and carpets and left no trace that they were here. Excellent! (See More)
4/20/2018 |
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Work was conducted and completed as scheduled. Crew was polite and professional. Polo walked me through all the work that was performed and what was replaced. They did a fantastic job and I am a very satisfied customer. Would highly recommend to others. Great job....Thanks (See More)
4/11/2018 |
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