Kerry H.
Comfort Advisor
4 years Experience
4 years Experience
Message from Kerry:
I look forward to meeting you and discussing your home comfort needs.
* Total number of reviews and star-ratings are based on
data collected during the time period Crawford Services, Inc. has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
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I only have great things to say about Crawford Services Inc. I’ve had several (well known) companies come out to do repairs on my 2 units at my home only to be lied to and ripped off. This time my AC wasn’t cooling so I spent days researching Heating & AC companies and discovered Crawford Services Inc. When I called, I actually talked to a real person who seemed to care that I had a problem. It was late in the afternoon but she offered to send someone out by 7pm! I was shocked but said the next day would be fine. Nathan Cross came out the next day. I was impressed that he took the time to talk to me to find out what was happening, we looked a the inside and outside units, and he patiently listened to my whining about the problems I’d had with it. He totally went through the unit and determined it was just out of freon. Before adding almost $600.00 of freon he suggested a pressure check of the system to see how bad the leak was. Pleasant surprise #2, he didn’t just fill it up, charge me $$$ and leave. It turned out that the leaks were pretty bad so he gave me some options for the fix. Because of the problems I’d had with the units in the past and the repair cost, I ask him if it would just be better to replace it. He discussed the pros and cons especially since my units used the older refrigerant. Not once did he try to sell me anything! He was all about giving me information. I decided to have him send out a sales person to talk about the options. Kerry Hutchison came out right away while Nathan was putting everything back together. Kerry was about as low key a salesman as I’d ever met. He listened to what My wife and I expected the system to do and provided options that were all good. Not once did he try to up sell me. In fact, I had to ask him to show what the super high end product offered that the one he was suggesting didn’t have. Turns out, he was spot on with what I wanted and needed. He’s a friendly and straight shooter kind of guy. Not once did I ever get the impression that he was in a hurry for my wife and I to make a decision. He was also knowledgable about factory and utility company rebates and incentives, When he left, I really felt confident that I’d made the right decision. A couple of days later, Polo Cortez and Oscar Salas came out to install the units. Just like everyone else at Crawford Services Inc, they were friendly and totally professional. The first thing they did was lay out heavy drop cloths inside my house. Polo kept me up with what was going on during the process and pleasantly answered all of my questions. Never once making me feel like I was a nuisance. My wife offices at home and they did everything in their power to be as quiet at possible. They ended up needing access to my attic which is a pain because it’s a small access inside a closet. A closet that’s only used for storing lots of stuff! Polo and Oscar happily offered their assistance and jumped in to help us clear it all out. After they were all done, Polo walked me through what they had done and the operation of the rather sophisticated thermostat system. They even did a great job of cleaning up. I really appreciate everyones attitudes and knowledge of the product. This is a company I can trust and recommend. BTW, the unit I purchased was a Lennox Elite Series. After rebates and incentives it still wasn’t cheap but it ended up being a much better price than I had expected. (See More)
4/28/2020 |
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no comment (See More)
3/28/2020 |
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I have become skeptical and keep my guard up when working with service contractors. We have been burned in the past and a lot of companies out there will rip you off. This time we chose Crawford and we are so happy we did. They handled the process of installing our new system seamlessly. The guys were able to adapt and overcome any hiccups along the way, keeping it stress free. Real people, doing a real outstanding job. It’s a relief to find a company that understands the value of building a relationship with the consumer that will last. (See More)
5/08/2019 |
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Kerry was very professional and very nice. Miguel and Roberto were the installers and they were very efficient and did a great job. These 3 are an asset to your team. Thank you. (See More)
11/14/2018 |
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Marcelino was knowledgable, efficient and kept a clean workplace. He was able to answer all my questions and completed the job within the promised window. Would definitely recommend them. (See More)
6/18/2018 |
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We had our A/C replaced using ******** Services. From the initial sales contact in Costco to the final install, our experience was fantastic. Kerry was excellent. He was thorough, honest, solution oriented and knowledgable in the sales cycle and continually followed up during the install. I can't say enough good things about ***** and Rueben. They worked hard for two days straight. They were both courteous, knowledgeable and excellent at what they do. Cleaned up after each day and the installation was perfect! (See More)
4/27/2018 |
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I was very impressed with the Sales team as well as the installation team. When the City of McKinney came out to do their inspection they commented that it was the best installation they had ever seen. Pretty impressive. (See More)
3/22/2018 |
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