Larkin N.
Field Service
* Total number of reviews and star-ratings are based on
data collected during the time period Carolina Air Care has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
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Larkin responded to my call right away, sent a tech out to assess the situation, and they installed my new unit 2 days later. The process was quick, seamless, and went exactly as planned. In less than 4 days I went from having NO A/C to having a brand new unit which is working perfectly!! Not only will I be using Carolina Air Care from now on ….but I will be recommending them to all my friends and family in the future. (See More)
10/15/2021 |
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Larkin was always responsive, even when there were equipment needs and we needed replacement parts. (See More)
6/30/2021 |
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The installation of our new heat pump was painless. We were guided through the decision process on the best unit for our needs. The installation crew was friendly and knowledgeable. They made us comfortable with our decision and we would recommend them highly to anyone looking for a new unit or a repair. (See More)
4/06/2021 |
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Every representative via phone and in person was very friendly, knowledgeable, and helpful. (See More)
3/13/2021 |
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Every employee encountered via phone or in person was helpful, courteous, and friendly. (See More)
3/13/2021 |
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Larkin was our first point of contact with C.A.C. Very pleasant and service oriented. Knows the HVAC industry very well. Mike was the estimator and also did quality control after the installation. Of all the estimates we received , Mike, was the most knowledgeable and gave us a fair price. Daniel and Doug were the installers and did a fine job. Wendy in customer service registered our equipment with Lennox and also filled out the paperwork for Dominion Energy so we could receive a rebate. Highly recommend this company and will use them again to replace the other 2 systems when needed. (See More)
2/23/2021 |
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Everyone at Carolina Air Care were so friendly and professional. From Larkin, who took my original call, Jake who came to give me a quote, to the techs who came to install the new unit! We could not have asked for a better team! Thank all of you. You made life so much better for us! (See More)
2/21/2021 |
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Carolina Air Care installed a new HVAC system in my home and they were amazing throughout the whole process. Jake was very informative and was patient answering questions and the quote was very reasonable. The install team was installing my system 3 days later. They were on time, very professional and efficient with the install process. The quality check they provided the next day was an added bonus. I would highly recommend. (See More)
2/18/2021 |
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Excellent customer service and professional technicians teams! Thank you (See More)
2/10/2021 |
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A really good bang for your buck these days when people typically quote walk away prices because they are so busy. (See More)
2/09/2021 |
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came in and got right to work (See More)
1/15/2021 |
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Great staff!! (See More)
1/13/2021 |
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Larkin has been super helpful and always kept us informed. Great job Carolina Air Care! (See More)
11/21/2020 |
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I ended up installing two Lennox systems. The second system had an equipment issue and Carolina One was persistent in finding and getting a full replacement system quicker than I thought possible. They were always straightforward with me and didn't overpromise. (See More)
11/09/2020 |
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Larkin is a True Professional!! She has been a Kind,Patient, Knowledgeable, Liaison coordinating all of the many facets of “ Problem solving” for so many that are looking to her for guidance and multi tasking abilities!! Thank you, Thank you Larkin for All you did to get my husband and I Welcomed A/C ( even with a Hurricane trying to alter the install date!!) You even made it ALL happen One day earlier than we thought!! Awesome in every way️️ (See More)
8/21/2020 |
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We had a fantastic experience with Carolina Air Care. They were fast, knowledgeable, and the quality of work was great. They take the extra step to send a second person by for a quality check after the installation.
Would definitely recommend them, especially for fellow Military Members. (See More)
7/07/2020 |
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Carolina Air Care replaces our system and did a great job. Their customer service is outstanding! (See More)
2/04/2020 |
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I'm very pleased with the whole team that took care of my unit. Everyone was very courteous and professional.. I will tell everyone about the service of this company and to use them. (See More)
1/30/2020 |
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It’s been 10 months since installation and have had no
issues. Not only great work but by far best price of all bids I received. (See More)
1/27/2020 |
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The service technician arrived at the scheduled time. His inspection was thorough and professional, and he took pains to make his pressure checks,etc. with care and precision. He did not seem to mind me looking over his shoulder and he talked freely about what he was doing. He was friendly and professional, and took pride in what he was doing. (See More)
11/11/2019 |
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Received prompt return phone calls when messages were left. Conscientious and courteous! (See More)
10/24/2019 |
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I am a worrier..always have been. I was very worried about installing 2 new AC units. Carolina Air Care sent very caring, professional people out to do the work. They promised no scratches anywhere and they delivered. They promised one day installation and they delivered. I got 3 quotes from local vendors, Carolina Air Care prices were better than the others and with larger, more efficient equipment. I am extremely satisfied. They have earned my trust. I am glad I found them. (See More)
7/12/2019 |
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I was in search of a company to replace our ac unit. I had three different people come out and decided to go with Carolina Air. I’m glad I did! Our unit is working perfectly and the two guys that did the install were very nice and worked hard in this sweltering heat! Would definitely recommend Carolina Air care! (See More)
6/01/2019 |
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Every part of process 5 star Bid, installation, follow up beat competitors price by thousands $ could not be more satisfied !!!!!! (See More)
5/19/2019 |
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Overall a easy process on time with the process time estimate accurate. The new system is much better than the old one as far as air circulation. Very good job (and price) (See More)
5/08/2019 |
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The field tech was very friendly, pleasant and helpful. He deserves recognation (See More)
4/02/2019 |
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The services and quality of work was excellent! (See More)
4/02/2019 |
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The Carolina Air Care team was very helpful through the process. The installation and follow-up teams were very polite and knowledgeable, and took extra time to ensure we had a good understanding of what they were doing. (See More)
2/27/2019 |
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With the installation of my new unit, it failed within 24 hours. The Field Service team was willing to do whatever was needed to ensure my satisfaction. They came out the next day, troubleshot the problem, and it has worked great ever since. Way to stick with the customer and own it. I have felt comfortable with Carolina Air Care for years... (See More)
2/26/2019 |
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Professional installation of our new hvac system. Answered all questions and were a pleasure to deal with. Good price. I highly recommend this company. (See More)
2/26/2019 |
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Excellent service. Very profesional (See More)
2/25/2019 |
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Quick response and will help on very detailed information and questions on equipment (See More)
2/15/2019 |
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Everyone that I dealt with was very friendly, helpful, knowledgeable, and professional. All of my questions and concerns were answered. I'm very happy with my choice of this company. (See More)
11/14/2018 |
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the work of the men Doug and Paul. was great they complete the installation in no time I was impressed with the cooperation between them.
They finished without any problems. Both me and my wife are enjoying out new A/C.
Thank you so much (See More)
11/12/2018 |
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Paul and Doug, completed an excellent installation. I was amazed at how they worked so smoothly. They were finished by the time they had set for them self's Answered any and all questions that I had. I thank you so much (See More)
11/09/2018 |
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every thing was just incredible More then I ever expected. I will recommend In the future. I have been ask who I purchased unit from, I recommended y' all . (See More)
11/09/2018 |
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Great customer focus from start to finished!!! Thanks you. (See More)
11/06/2018 |
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I called on Tuesday afternoon to schedule an estimate on Wednesday, but realized I could meet with the person on that same day. They rescheduled and within two hours Jake showed up and checked out our system. (See More)
11/06/2018 |
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I am a certified HVAC technician who hired Carolina Air Care for two installation jobs at my home. The first was to replace a two-ton split system (air handler in attic) and compressor\coil (outside) retaining existing line-sets and ducting, The second job was to replace crawl space ducting with hard pipe retaining the 3 ton split system intact. I was impressed by everyone at this company! Sales rep was knowledgeable and practical in offering options for both jobs. Installers were clean, fast, thorough and communicative. Admin office staff were helpful and on point with requests about contracts, scheduling and pricing. Quality tester was thorough and provided blast test results, refrigerant and electrical readings (for both zones), and submission paperwork for power company rebates. I had three bids for both jobs from three separate companies. All bids and equipment had comparable SEER ratings and similar warranty periods. This one happened to be the least expensive but, beyond that, I felt that this company wanted the work and knew how to deliver an excellent outcome. Every employee I spoke with had been with the company for a long time and had good things to say about their culture and quality. No disappointments. I have no hesitation in recommending this company. (See More)
10/25/2018 |
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everybody did a great job , couldn't have been more professional (See More)
10/02/2018 |
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All good reports from me. We got estimates from 4 companies on a full system and Carolina Air Care was the most informative/helpful while also being the least expensive. Our new system has been great too! (See More)
10/02/2018 |
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My entire AC replacement process was seamless. The company did exactly what the said they would, no hassle! (See More)
10/02/2018 |
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I don't know how to convey my satisfaction with the company and with all the representatives of the company I worked with to get my new HVAC system replaced. Jake was by far the most thorough person I encountered while seeking three quotes to replace my system - and he was incredibly responsive and quick in addressing my questions. Larkin was simply amazing in working with me to set things up and coordinate the install. Mr. Jack and the team were incredible - clearly very seasoned at the installation and Dave serving cleanup as the quality control point and inspection of the install was just awesome. I put the system in for literally a fraction of what some of my neighbors paid and I'm completely satisfied with the system, the company, and all the people I've worked with. (See More)
9/27/2018 |
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Larkin really embodies the professionalism that this company extends to its customers. She is very attentive and always responds in a timely manner. (See More)
9/25/2018 |
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I have used Carolina Air Care twice in the past year (once for my primary residence and once for my vacation property). There service is second to none and there pricing is extremely competitive (See More)
9/25/2018 |
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Worked with Larkin on date and time for the installation of 2 split unit electric heat pumps,
Stephen and his crew arrived on time and worked continuously for almost 5 hours removing the old units and installing the new ones. They cleaned up after them selves and laid floor protection in out hallway below where they were working on upstairs unit. I tried my best to keep out of their way but still peeked once in a while and asked a few questions which were answered without them breaking stride.
They explained what they were doing and did. I had complete confidence in their work and was not disappointed when the work was complete. Took a while for the instructions on the new digital thermostats to soak in but they were patient with me and I knew how before they left. The following day another employee came to my home to inspect everything and to answer any questions I might have had. Quality service.
I would highly recommend this company and crew for their outstanding work from initial proposal to the final quality control inspection.
I couldn't be more satisfied
Kudos to all that had a hand in this. (See More)
9/19/2018 |
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The technician was very knowledgeable and the staff was very easy to work with! (See More)
9/18/2018 |
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I contacted Carolina Air Care and reached Larkin in the office staff. She was very friendly and helpful. I needed to replace my downstairs heating/cooling system, and she performed much of the logistical work to make it all happen. Since I live out of state, she emailed the contract agreement and invoices to me and ensured everything flowed smoothly from beginning to end. She was excellent at her job, and I truly enjoyed working with her. I highly recommend this company for any future work, and would hire again! (See More)
9/16/2018 |
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Awesome service!! (See More)
8/28/2018 |
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These folks most defiantly went the extra mile to get me exactly what i needed and on my schedule. Superb efforts and visual esthetics involved in the installation (did not ugly up the house) very pleased. Andy and Miss Larkin were extremely patient as well as helpful with all my two million decision making questions! thanks guys for everything!!! (See More)
8/25/2018 |
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The service and installation was great. I love the new Lennox ac. They arrived and time and the work was very good. I would recommend this company to a friend. (See More)
8/24/2018 |
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Prompt friendly service! (See More)
8/24/2018 |
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Excellent job. On time and completed ahead of schedule. Clean up after and could not tell they had been there (See More)
8/21/2018 |
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Pleasant, competent (See More)
8/20/2018 |
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The overall business with Car A and H was positive. Compared to other quotes and quality I believe I got a good system at competitive price.
Jacob the technician in field was Awesome. Prompt with quote and follow up and took time to answer all my questions.
My only negative with experience was setting up and confirming the quality check. I locked in a time Conveinient to Tenant. I called to confirm time
The day before appt. only to find out my time was moved without being notified. The office then moved back to my scheduled time. However on the day of appointment the company did not show. I was told a call was made to inform they would be a no show but they never reached my Tenant or contacted me.
I contacted them and was informed an emergency took priority. I could have been more receptive to this had I been contacted.
Although irritated I contacted the technician in field who was apologetic and sincere to address with owner to make sure did not happen in future. He thanked me for feedback.
In a day of 2-4 hour windows for appointments companies need to be respectful to times and dates. People take time off from work or time out of their off days to be around for appointments.
Cancellations should not occur last minute and only with proper notification.
I do feel the issue was addressed, As long as the AC system holds up as a good product I do not regret my choice to use this company.
Without the Quality check issue my experience was a 5 star experience. (See More)
8/14/2018 |
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8/12/2018
I appreciated the professionalism of the company and their employees during my AC replacement. One thing I liked was the fact that I didn’t feel pressured to accept a special deal. A deal that would be good for one day only. A representative from a competitor tried to pull that on me prior to me calling Carolina Air. Carolina Air representative gave me the options that was available to me, I made my choice, they performed the installation a scheduled and me and my family is extremely pleased.
I highly recommend the company.
shaynes (See More)
8/12/2018 |
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My new HVAC installation went great. Thanks for all the follow up e-mails and information. (See More)
8/10/2018 |
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from initial phone inquiry based on my receiving Coupons in the mail, to inspection and proposal and implementation; excellent service (See More)
8/10/2018 |
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Very professional. Great service. (See More)
8/10/2018 |
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I had two installs inside of a week one gas the other electric. Having done numerous installs of complete systems before, I knew I could count on Carolina Air to meet my deadlines. They are always on time and take care of all my AC needs. (See More)
8/07/2018 |
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Very prompt on receiving a very favorable quote.. After gett3 quotes Carolina Air had the best price by far. Installation very clean but we really appreciated the Quality Control adjustments the day after installation.. We had a very satisfactory experience and we would not hesitate to recommend Carolina Air. (See More)
8/06/2018 |
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Excellent Customer Service! (See More)
8/05/2018 |
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excellent reception service on the phone; friendly warm and efficient (See More)
7/27/2018 |
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Always done good by me. (See More)
7/24/2018 |
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Second time I used Carolina Air Care in 2 different houses.
They do great work, dependable and on time.
The best warranty out there, (2/10 Years) and Lennox offers a great product. I have recommended to several people I know. (See More)
7/24/2018 |
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Good (See More)
7/23/2018 |
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everyone in that company was so nice and helpful . the girls on the phone and the guys who did a super job installing the unit were terrific. i told all my neighbors and friends to use Carolina Air. (See More)
7/23/2018 |
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Carolina Air Care has installed 2 systems in 2 different homes for me. Very reliable, know what they're doing and do what they say they will do... Best service contract that I have seen with various quotes. Great pricing, too! (See More)
7/23/2018 |
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Carolina Air Care made getting a new AC unit easy and effortless! Great customer service and a very friendly staff. (See More)
7/19/2018 |
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After a few quotes, we chose Carolina Air Care for two main reasons. Their estimate was extremely competitive and moreover, I was impressed with their thorough work order documenting their install process which is completed by an inspection by the installation manager. The installation team, Paul & Page, where on time and did an excellent job with the installation. Paul answered all my questions and the team was very professional. David, the install manager, came out the following day and inspected the install team's work and thoroughly tested the full system. Finally, Larkin was a pleasure to work with. I am happy to recommend Carolina Air Care. (See More)
7/19/2018 |
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Carolina Air Care Field Service Team (Allison and Larkin), were very responsive to my questions. At a time when we needed a repair or replacement the most, their answers to my questions and getting us a new system installed was very quick. The Clinton’s and our guess very much appreciated the cool air... (See More)
7/17/2018 |
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carolina tec was great (See More)
7/10/2018 |
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I have had has 3 units replaced in properties that I own in the last 3 years and could not ask for better office support, Larkin and Allison. Give them a raise. Also, the field work has been impeccable. Installers and QC personnel. (See More)
7/02/2018 |
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When a customer contacts Carolina Air Care, the person that answers the phone is Larkin. Every time I call, she answers the call in a professional manner. She is knowledgeable and always treats me with utmost respect. She is one of the big reasons I chose Carolina Air Care (a second time) for a new HVAC system in our new home. (See More)
6/29/2018 |
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Polite knowledgeable service and later on a checkup on the entire unit indoors and outdoors that made me very comfortable about my choice for Carolina Air Care (See More)
6/29/2018 |
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Team was pleasant and seemed to take their time to do the job correctly. 1 week after install, the unit seems to be functioning well. Carolina Air Care was significantly less expensive than the other quotes but the unit and the company appear to have good reviews. I will continue to monitor performance and update if I experience any problems in future. But for now, I am VERY glad I went with Carolina Air Care. (See More)
6/13/2018 |
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Staff was great from the office to the guys who came to my house to the last visit. They were kind considerate and worked with my schedule. (See More)
6/13/2018 |
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Larkin treated us with great care each and every time we had a need whether it be an information request, explanation, or inquiry. She was courteous, knowledgeable, and patient on all occasions. She made us feel comfortable and appreciated as customers. (See More)
6/06/2018 |
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Name of employee that helped us is not listed.
No pressure they simply offered several options, pros and non. Efficient scheduling and installation. Really like the follow up qc check the day after the installation by another technician. (See More)
6/02/2018 |
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Everyone I came in contact with or spoke to was very knowledgeable and courteous. I would recommend this company to my friends and family. (See More)
5/31/2018 |
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Great service and prices. Air went out in August and they had me cool in no time. (See More)
5/25/2018 |
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The team that replaced my air conditioning system was clean, friendly and even went over how to use my new wall unit. I would recommend them with high regard (See More)
5/25/2018 |
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Guys were extremely professional and very friendly. As for the work they were quick and very clean. The company they even sent out a q/c guy to review the job. Keep it up guys!!!!!!!!!!!!!!!!!!!! (See More)
5/25/2018 |
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Every aspect of the HVAC replacement was professional and easy. The company personnel were some of the best I have ever interacted with and were a pleasure to deal with. Product knowledge and customer service is the forte of Carolina Air Care! (See More)
5/25/2018 |
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Carolina Air Care is fast, efficient, and courteous. We replaced our HVAC unit. We also had them do a duct cleaning, for which we even received a substantial discount due to purchasing an installation at the same time. I am very pleased with my experience. (See More)
5/24/2018 |
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Larkin was perhaps my very first contact with Carolina Air. She was helpful any time I called, and she was delightful. (See More)
5/22/2018 |
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Carolina Air Care is really great everyone! I researched several places to get a second opinion from and chose them. They did confirm that I needed a new unit. EVERYONE I dealt with was super kind, professional, helpful, and honest. Paul and Chris worked their butts off getting my AC installed. They both were very hard working and made sure not to leave any mess behind. I am very impressed and have already recommended Carolina Air Care to several of my neighbors. You will not be disappointed. (See More)
5/22/2018 |
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Thank you, Carolina Air Care, for the excellent customer service and great quality work. The installers were polite and friendly, and they worked so hard. The new unit is working great! The office even worked to schedule us earlier in the week because we had no air and 3 small children. I highly recommend this company! (See More)
5/22/2018 |
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Larkin N was very helpful, professional and polite on the phone. (See More)
5/20/2018 |
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We had three quotes on our HVAC and I'm so happy we picked Carolina Air Care. Very professional, timely, considerate, affordable options, to sum up they did a real quality job. There was no need for any sales pressure as it seems that they stand behind their products and you can really tell that the team enjoys working together. I couldn't be happier. I know that I can truly trust Carolina Air Care. Finding a good HVAC company in the Charleston area can be difficult and I feel confident we will be using them for a long time! (See More)
5/03/2018 |
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The team at Carolina Air Care was great. Not only did they schedule us for a replacement quickly, the team was friendly, knowledgeable and professional. They had to remove some sheetrock to remove our air handler, yet they kept the area clean and did not leave a mess behind for us. Our new system is running great. Thank you! (See More)
5/02/2018 |
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quick and efficient install. great follow-up (See More)
4/30/2018 |
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Helpful & courteous. (See More)
4/19/2018 |
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Thank you for the painless experience of having our HVAC system replaced went smooth arrived on time with a courtesy call to let us know they were on the way , cleaned up mess and completed job in a timely fashion no complaints would use again and definitely recommend (See More)
4/17/2018 |
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Everyone was courteous and attentive to our HVAC needs. They delivered as promised. The installers left everything clean and were efficient with the new unit . Pricing was great too!!! (See More)
4/17/2018 |
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The entire team was courteous, professional, prompt,skilled and caring. They provided excellent service and high quality products at a fair and honest price. I highly recommend Carolina Air Care. (See More)
4/13/2018 |
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All were very professional, great follow up and handled themselves in a very professional manner. (See More)
3/30/2018 |
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We are very happy with the prompt and courteous service.
Answered all of our questions and scheduled install with ease. (See More)
3/18/2018 |
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The technicians were prompt and professional. They left the house as clean as it was before the installation and were professional and friendly. I really liked the quality control check two days after the installation. Pricing was the best of five quotes! (See More)
3/14/2018 |
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The process from my initial phone call for an estimate to completion of installation was very straightforward and easy. All communications were timely and professionally done. All work was done as scheduled with a follow-up inspection to make sure the job was done properly. (See More)
3/14/2018 |
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The two workers that came to my house, Chris and John, were very pleasant, worked hard and consistently to get the job done, and did a great job of cleaning up. They made sure I signed everything and showed me how to operate the new thermostat.
I was very satisfied with the installation and the service.
Margot Kopp (See More)
3/06/2018 |
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Kept informed each step of the process
Very timely and courteous. (See More)
2/26/2018 |
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Perfect! Start to finish the service was professional, timely and responsive. The estimate was the best of 7 companies. Chris was terrific. The setup of the initial installation and contract was effortless. Thanks Larkin. The service install by Steven and his son was on time, efficient and spotless - no mess and no clean up on my part. System operates great. David was just out to do the Quality Control follow-up visit. Again, on time, professional, and checked all the work and system operations. No other company I've dealt with since 1994 does this (QCs the work). You got my vote and recommendation to others in the future! Other companies should clone your people and business model! (See More)
2/22/2018 |
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Larkin was great! We weren't planning on getting a new system, and she arranged everything, including financing at reasonable rates. Problem identified on Saturday, new system in on Tuesday, happy guys, cleaned up after themselves too! Would highly recommend. (See More)
2/22/2018 |
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Excellent. They came during a snow storm in January 2018 to replace the HVAC unit which was no longer working. It took them 3 hours to replace the entire thing. And they had an inspection a week after to make sure the install was done correctly. (See More)
2/10/2018 |
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this is my second unit. upstairs last year, down this year. very professional, that's why they were invited back. (See More)
2/08/2018 |
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Mrs.Larkin Newberry from Carolina Air Care was great to work with and is very customer service oriented. We were very pleased with how understanding and accommodating the Service where. I will recommend the service to my Friends. (See More)
1/31/2018 |
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Carolina Air Care replaced our whole HVAC System. The technicians were prompt, professional and efficient. All work was completed in one day with a follow up quality inspection the next day. I would highly recommend Carolina Air and will continue to use them for all my future needs. (See More)
1/30/2018 |
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I received quotes from six local companies for a new HVAC system when 15 year old Lennox unit was on it's last leg. Larkin and the Carolina Air team were very knowledgeable and professional, and they addressed all of my issues and concerns with the installation of a new system. After gets quotes from all of the other companies, I decided that Carolina Air's professional and price were my best choice; their systems were literally less than half the cost of other dealers.
I'm very happy with the installation and my new Lennox system, I highly recommend Carolina Air for you HVAC needs. (See More)
1/29/2018 |
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Was very helpful in setting up installation and communication throughout the process was great. (See More)
1/26/2018 |
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I enjoyed the service. It was a joy to have them in my home. (See More)
1/17/2018 |
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Very prompt and the equipment installed works great. (See More)
1/17/2018 |
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Larkin was very helpful with scheduling and documentation. (See More)
1/13/2018 |
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My experience with Carolina Air Care was positive in all aspects. The young men who installed my unit were very respectful. The young lady who I spoke to on the phone was very helpful. I would definitely recommend your company to friends and family. Good job! Keep up the good work. (See More)
1/11/2018 |
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Stephen was a very professional installer; the two gentlemen who (1) gave the estimate and (2) who came to perform an installation quality check and final adjustment were also very professional. Overall, this was a smooth and efficient process and we are very pleased with the process and with the new systems (See More)
1/04/2018 |
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The team was professional, responded in a timely manner to my request for information and completed the job as planned. (See More)
1/04/2018 |
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Customer service was very helpful and prompt.
Very pleased with the service performed on the unit. (See More)
12/01/2017 |
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From the office staff to the folks who installed our new HVAC system, we had nothing but excellent service. Jake came out to give us a quote on installing a new system. He was professional, knowledgeable, and personable. He gave us a far more extensive review of what we could use in the way of heating and air conditioning than any other person who gave us an estimate. He never tried to push us to buy something that was more than we needed. The technicians who installed our unit were extremely careful and efficient. They wasted no time and explained what they were doing in detail. We loved having the follow-up quality control visit--personnel from the business coming in the next day to ensure that things were done correctly. Larkin was a pleasure to work with in the office, and she responded to voice mail from us after hours, which in itself was impressive. We would recommend this business to anyone. They offered a quality product at a reasonable price, with a very reasonable maintenance plan and great warranties and rebates. (See More)
11/30/2017 |
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Very efficient!! On time, courteous and were done in no time. Cleaned up well and took great care in not damaging the landscape! Thermostat works great and is easy to use for us older people! (See More)
11/28/2017 |
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All Team personal I dealt with were professional and schedules were accurate and on time. (See More)
11/21/2017 |
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My experience with Carolina Air Care was excellent from service contract to installation to the quality control inspection! I will use Carolina Air Care again. (See More)
11/20/2017 |
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(See More)
11/13/2017 |
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We wish to commend the entire office and field staff of Carolina Air Care for their excellent service during the recent purchase and installation of our AC/Heater Unit. The office staff was punctual and courteous and provided all information in an efficient manner. The Sales Representative/Technician was extremely knowledgeable and spent time to explain the entire process in detail. We were extremely impressed with the installation team. They worked very efficiently, were very courteous, cleaned up after the job was completed and appeared to know exactly what they were doing. David, the supervisor who came after the install to inspect the work was very proficient and professional and explained how the system worked and gave us good advice on how to get the most efficiency from the system. As stated above, my wife and I are very happy that we chose Carolina Air Care and will highly recommend your company to others. It was a great pleasure dealing with everyone from Carolina Air Care. (See More)
10/28/2017 |
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(See More)
10/18/2017 |
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Good work (See More)
10/17/2017 |
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We had a new system re-quoted, installation scheduled and completed this week. Everything went well so far. (See More)
10/14/2017 |
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Lightning hit a tree 12 feet from our house and ruined both of our heat pumps. Carolina Air Care was recommended to us by a neighbor so we called them immediately. Larkin arranged for an inspection and recommendation on two new units the next day. We were so pleased with the whole experience from the first call, through the recommendation process, and the installation went exceptionally well. It was a very fluid process. We highly recommend Carolina Air Care. (See More)
9/29/2017 |
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Professional in every respect. Outstanding service! (See More)
9/24/2017 |
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Larkin took great care of us. We couldn't ask for better customer service! Thank you so much! (See More)
9/14/2017 |
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Prompt, knowledgable, fair price, and courteous ...highly recommend ...would not hesitate to use , again . (See More)
9/13/2017 |
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This is our second experience with Carolina Air Care and they delivered another extraordinary service. This time they replaced a large HVAC system on the roof. This required a large crane to lift the old unit off the roof then lifting the new one over the trees onto our 3rd story roof. The new unit is fantastic - so quiet - and the work was done perfectly with impeccable clean up. We went out of our way to use Carolina Air Care again after such a great 1st experience and we couldn't be more pleased. (See More)
9/12/2017 |
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Excellent preparation for installation answering questions and follow up (See More)
9/06/2017 |
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The entire team was great, including those who came to keep my house cool until the unit and duct work could be replaced. Everyone was very helpful, supportive and responsive. (See More)
9/05/2017 |
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From start to a finish of the HVAC project at our home Carolina Air Care provided the highest level of customer care. Their staff members are "outstanding"!
We are very satisfied with both the installation and efficiency of our new HVAC system. (See More)
8/10/2017 |
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Needed a new AC system put in. After receiving several estimates, we decided to go with Carolina Air Care. Jake was extremely helpful in determining which system would work best. He explained how everything would work, from installation to finance. When installation day came, Josh and his crew had our installed and running in less than 6 hours. The next day, the system and installation was given an thorough quality control inspection. All in all, a very good experience. I would definitely recommend Carolina Air Care. (See More)
8/02/2017 |
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Very very helpful answered all my questions and was very informative. She certainly adds to the team (See More)
7/26/2017 |
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Fast service and we love our new A/C! (See More)
7/26/2017 |
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The entire team was extremely helpful from start to finish. Fair prices and timely service. Every step of the way they were professional and friendly. I have already recommended the team to a friend. Great job. (See More)
7/07/2017 |
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Larkin Kept me informed in giving step by step directions from time of service to its completion. (See More)
7/06/2017 |
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Coordinated with our builder Pat Kelly to work within our work schedule seemlessly (See More)
7/01/2017 |
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They did a great job communicating with me about the appointment time and follow up visit. Larkin was great and the technicians were professional and did everything they said they would do. I would highly recommend them to others. (See More)
6/26/2017 |
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The office and field team representatives were very efficient and thoughtful. Good selling. (See More)
6/12/2017 |
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