Allison M.
Field Service
* Total number of reviews and star-ratings are based on
data collected during the time period Carolina Air Care has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
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The installation of our new heat pump was painless. We were guided through the decision process on the best unit for our needs. The installation crew was friendly and knowledgeable. They made us comfortable with our decision and we would recommend them highly to anyone looking for a new unit or a repair. (See More)
4/06/2021 |
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Every employee encountered via phone or in person was helpful, courteous, and friendly. (See More)
3/13/2021 |
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someone came out quickly (See More)
1/15/2021 |
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Great service (See More)
11/21/2020 |
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Good price, fast and efficient installation service! (See More)
11/18/2020 |
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Good price, fast and efficient installation service. (See More)
11/18/2020 |
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I'm very pleased with the whole team that took care of my unit. Everyone was very courteous and professional.. I will tell everyone about the service of this company and to use them. (See More)
1/30/2020 |
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It’s been 10 months since installation and have had no
issues. Not only great work but by far best price of all bids I received. (See More)
1/27/2020 |
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I called Carolina Air Care because I had previously used them for a repair on a client property. It was a pleasant experience then and was certainly the same. When I called into the office, Allison arranged to have a service representative meet me that very afternoon. This was much appreciated as my husband had been dealing with another company that took four days to put a "bandaid" on my rental property's HVAC. My tenant deserved better. The cold weather was about to set in, and I did not want her to be without an efficient heater. The previous company had given me a quote which I felt was way above what the cost should have been. that's when I remembered my previous experience with Carolina Air Care, and gave them a call. When I met their rep, Jake, at the property, I was immediately impressed by their process and company system. He gave me a quote on the spot. It did not take me long to figure out that this was the best deal out there. Not only was I getting a 14 seer heat pump, but it was a noted Lennox product. A few days later my tenant had a brand new heat pump and wireless thermostat that she could program from her smart phone. All parties were happy thanks to the professional team at Carolina Air Care.
Angie Taylor 1/21/2020 (See More)
1/21/2020 |
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All communications with office personnel was very efficient,professional, and friendly. Changes to the original quote were handled expertly. Contacts with me were timely, clear, and complete with all required info. (See More)
11/11/2019 |
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Very courteous and professional. So was everyone I dealt with at CAC. A good experience. (See More)
10/24/2019 |
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Great customer service and follow up (See More)
5/02/2019 |
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The Carolina Air Care team was very helpful through the process. The installation and follow-up teams were very polite and knowledgeable, and took extra time to ensure we had a good understanding of what they were doing. (See More)
2/27/2019 |
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Professional installation of our new hvac system. Answered all questions and were a pleasure to deal with. Good price. I highly recommend this company. (See More)
2/26/2019 |
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Excellent service. Very profesional (See More)
2/25/2019 |
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Allison was very helpful in scheduling my install. Techs were all very professional and knowledgeable. Excellent service from start to finish. Highly recommend Carolina Aire. (See More)
1/23/2019 |
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The installed unit works great. The guys doing the installation were fantastic. (See More)
1/11/2019 |
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Allison was always prompt and astute and available for answering questions and helping to solve problems (See More)
12/08/2018 |
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The technicians came in and started working. The time was for the job wasn’t long at all. The follow up call was excellent even when we missed or follow up appointment l. The reschedule catcall was the same day. (See More)
12/03/2018 |
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Had the best experience with the entire crew, friendly, prompt and professional. The best service I have ever had with an air conditioning company! (See More)
12/03/2018 |
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Everyone that I dealt with was very friendly, helpful, knowledgeable, and professional. All of my questions and concerns were answered. I'm very happy with my choice of this company. (See More)
11/14/2018 |
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everybody did a great job , couldn't have been more professional (See More)
10/02/2018 |
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I saved thousands of dollars by choosing Carolina Air Care. The savings was only the beginning as the service is the real deal! (See More)
9/25/2018 |
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I first reached Allison when contacting Carolina Air Care about replacement of our downstairs heat/cooling system. From beginning-to-end she was a pleasure to work with. She is very personable, helpful, and knowledgable. She is excellent, and I highly recommend this company for any heating/cooling system install or repair. (See More)
9/16/2018 |
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Great service and awesome prices! (See More)
9/04/2018 |
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Carolina Air Care has been my HVAC provider for over 2 years. They have continually supported their installation of my 15SEER AC & heat pump. I will recommend their services and that they stand by their product.
More over, the friendly installers treated my property with respect and kept their work areas clean.
Thank you Carolina Air Care.
Allan Sharkey (See More)
8/23/2018 |
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A great experience with a great company. Answered all my questions clearly and accurately. (See More)
8/10/2018 |
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I had two installs inside of a week one gas the other electric. Having done numerous installs of complete systems before, I knew I could count on Carolina Air to meet my deadlines. They are always on time and take care of all my AC needs. (See More)
8/07/2018 |
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Always done good by me. (See More)
7/24/2018 |
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Carolina Air Care Field Service Team (Allison and Larkin), were very responsive to my questions. At a time when we needed a repair or replacement the most, their answers to my questions and getting us a new system installed was very quick. The Clinton’s and our guess very much appreciated the cool air... (See More)
7/17/2018 |
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Jake and David we're fabulous with all three installations. I would highly recommend them and this company to anyone in the Lowcountry. (See More)
6/29/2018 |
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We got a new system and the service was great. Definitely would recommend this company to others. (See More)
6/13/2018 |
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Everyone I came in contact with or spoke to was very knowledgeable and courteous. I would recommend this company to my friends and family. (See More)
5/31/2018 |
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We had three quotes on our HVAC and I'm so happy we picked Carolina Air Care. Very professional, timely, considerate, affordable options, to sum up they did a real quality job. There was no need for any sales pressure as it seems that they stand behind their products and you can really tell that the team enjoys working together. I couldn't be happier. I know that I can truly trust Carolina Air Care. Finding a good HVAC company in the Charleston area can be difficult and I feel confident we will be using them for a long time! (See More)
5/03/2018 |
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New install, no problems all went well (See More)
5/01/2018 |
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Thank you for the painless experience of having our HVAC system replaced went smooth arrived on time with a courtesy call to let us know they were on the way , cleaned up mess and completed job in a timely fashion no complaints would use again and definitely recommend (See More)
4/17/2018 |
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The entire team was courteous, professional, prompt,skilled and caring. They provided excellent service and high quality products at a fair and honest price. I highly recommend Carolina Air Care. (See More)
4/13/2018 |
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All were very professional, great follow up and handled themselves in a very professional manner. (See More)
3/30/2018 |
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I would highly recommend Carolina Air Care for a HVAC replacement. Paul and Chris installed a new system inside my home. They arrived when scheduled and was very professional during the installation. (See More)
3/09/2018 |
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From Jake who came out for our estimate, to the guys who did the install, Dave who did the quality check 2 days later. Of course Allison who handled the customer service we are very pleased! (See More)
3/08/2018 |
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Perfect! Start to finish the service was professional, timely and responsive. The estimate was the best of 7 companies. Chris was terrific. The setup of the initial installation and contract was effortless. Thanks Larkin. The service install by Steven and his son was on time, efficient and spotless - no mess and no clean up on my part. System operates great. David was just out to do the Quality Control follow-up visit. Again, on time, professional, and checked all the work and system operations. No other company I've dealt with since 1994 does this (QCs the work). You got my vote and recommendation to others in the future! Other companies should clone your people and business model! (See More)
2/22/2018 |
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Excellent. They came during a snow storm in January 2018 to replace the HVAC unit which was no longer working. It took them 3 hours to replace the entire thing. And they had an inspection a week after to make sure the install was done correctly. (See More)
2/10/2018 |
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this is my second unit. upstairs last year, down this year. very professional, that's why they were invited back. (See More)
2/08/2018 |
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After thinking of a question on a weekend, I submitted it in an email on a Sunday expecting to hear back on the next business day
and was surprised to get a response back in 7 minutes. (See More)
1/23/2018 |
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I enjoyed the service. It was a joy to have them in my home. (See More)
1/17/2018 |
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Very prompt and the equipment installed works great. (See More)
1/17/2018 |
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We had a Central Air System replaced at St Barnabas Lutheran Church. The service was great and the followup was superb. We will continue to call on Carolina Air Care for all future needs. (See More)
1/05/2018 |
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Stephen was a very professional installer; the two gentlemen who (1) gave the estimate and (2) who came to perform an installation quality check and final adjustment were also very professional. Overall, this was a smooth and efficient process and we are very pleased with the process and with the new systems (See More)
1/04/2018 |
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The team was professional, responded in a timely manner to my request for information and completed the job as planned. (See More)
1/04/2018 |
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Very efficient!! On time, courteous and were done in no time. Cleaned up well and took great care in not damaging the landscape! Thermostat works great and is easy to use for us older people! (See More)
11/28/2017 |
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Handled all necessary to get us up all toasty & warm. Many thanks. Great product & service. (See More)
11/26/2017 |
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When I call to schedule service, The tech is on premises at quoted time. Seem straight forward and honest on equipment assessment and solutions. (See More)
11/06/2017 |
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...and without breaking the bank! Very professional, knowledgeable and timely. A+ I highly recommend them. (See More)
10/18/2017 |
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Good work (See More)
10/17/2017 |
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Allison M. took wonderful care of us. She answered all of our questions and provided great customer service! (See More)
9/14/2017 |
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Very effective in communication and email. (See More)
9/06/2017 |
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The entire team was great, including those who came to keep my house cool until the unit and duct work could be replaced. Everyone was very helpful, supportive and responsive. (See More)
9/05/2017 |
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I was pleased with my experience from the beginning to the end. Everyone was very pleasant and helpful. Thank you (See More)
8/30/2017 |
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You know what they are telling you is correct and you don't have that "auto mechanic" feeling where your not sure if they are trying to sell you things you don't need. (See More)
8/29/2017 |
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Fast service and we love our new A/C! (See More)
7/26/2017 |
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I shopped around, their price and product was good but the personal service and follow up was just fantastic! (See More)
7/06/2017 |
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Always provided exact times when the crew and the follow-up inspections would take place. (See More)
7/01/2017 |
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Coordinated with our builder Pat Kelly to work within our work schedule seemlessly (See More)
7/01/2017 |
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The customer service hasn't been the most pleasant. The services being carried out doesn't send a strong message for recommendations (See More)
6/16/2017 |
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