Steve E.
Service Pro
29 years Experience
29 years Experience
* Total number of reviews and star-ratings are based on
data collected during the time period Air Assurance Company, Inc has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
|
Steve was helpful at his heater service from contract.
A week later the heater wasn’t working. The door wasn’t completely seated: and Christmas Eve. Our call got lost nobody showed at the time I was given because the call was lost. When I called after waiting another hour it was remedied by the end of the day. (See More)
1/09/2018 |
|
|
|
|
|
The person who installed the part did not adjust it correctly and then Steve had to come back and do the correction. We were shocked but appreciated that he came at 11pm. (See More)
1/09/2018 |
|
|
|
|
|
Steve has been our tech since we started with Air Assurance. Good at his job and trustworthy. (See More)
11/30/2017 |
|
|
|
|
|
Steve E. has been our tech for 13 years. Always honest and complete in his explanation and work. Highly endorse him and Air Assurance. (See More)
11/15/2017 |
|
|
|
|
|
Your staff is always super friendly and professional! (See More)
10/02/2017 |
|
|
|
|
|
Steve E was great to work with. Very helpful (See More)
7/22/2016 |
|
|
|
|
|
At time of service, the technician communicated to me that there was no cost for the service call due to limited repaid warranty. A week later, I received a call from someone in collections dpt stating otherwise. The situation went around and around. However, finally called and spoke with a manager who handled the problem to my satisfaction. Due to the outcome of this situation and the manner in which it was ultimately handled. I will still use this company and would refer others. Manager was extremely professional and made me feel valued. (See More)
7/15/2016 |
|
|
|
|
|
(no comment) (See More)
5/27/2016 |
|
|
|
|
|
I have had nothing but great experience[s] with Air Assurance over the years. ***** , and by extension Mike the owner, are the only people I trust to take care of my HVAC needs. They have always been prompt, exceedingly courteous, professional and get it done right the first time. If, as has happened only once over the last 25 years, there is a problem, they have made sure it was taken care of ASAP. Highly recommend both Air Assurance as a company and ***** as a tech. (See More)
5/19/2016 |
|
|
|
|
|
Have used Air Assurance for more than 25 years, and have never been disappointed. Recently had my 26 year old A/C go out on a Friday morning. I immediately called and with Marquis and Stephen's assistance, a new unit was installed by Saturday afternoon. I could not believe or appreciate faster service! (See More)
5/18/2016 |
|
|
|
|
|
I have had excellent service from Air Assurance Company since 2014. I used Air Assurance to replace my old air conditioner/heater system and the workman were very polite, informative and completed the work in one day. I know from other people that many companies take 2 days. The workman arrived when they said they would and work steadily till the task was completed. Then another Air Assurance service representative comes to inspect the system and insure everything is working correctly and to handle any questions. The Air Assurance Extended Service Plan Agreement(for spring/summer and fall/winter) is reasonable and well worth the money. The technician is punctual and very thorough in checking the system, replacing the filter and leaving the system very clean. (See More)
5/17/2016 |
|
|
|
|
|
Steve has been my service professional for well over 15 years now. I trust him implicitly. I rely on his judgement to care for my Heating and Air Conditioning needs and more importantly my safety in my home. He cared for an old unit that I inherited when I bought my house and advised me about replacement as well as efficiency issues and savings. He advised me about other products that would be beneficial especially a Carbon Monoxide monitor for the house. I have never gone overnight without either heat or air because my home unit was not properly or quickly serviced. Thanks, Steve. Thanks, Air Assurance. (See More)
5/17/2016 |
|
|
|
|
|
Air Assurance is one of the most pleasant, easiest and dependable group of people to work with. The work is always satisfactory. I have never had a problem but feel they would solve immediately any issue should I have one. (See More)
4/03/2016 |
|
|
|
|
|
The problem is NOT resolved! We keep getting air in the lines of our geothermal system. They were suppose to have the people call us that put the lines in the ground, but we have not heard from them, thus our system is bound to break down again. (See More)
3/04/2016 |
|
|
|
|
|
Steve Erwin has been our technician for about 11 years. He's the best. We always request him. (See More)
1/19/2016 |
|
|
|
|
|
Steve has been our service technician for 11 years. We always request him. He is friendly, experienced, prompt and always gives good service. He's the best. (See More)
1/19/2016 |
|
|
|
|
|
(no comment) (See More)
12/15/2015 |
|
|
|
|
|
Best service ever (See More)
12/04/2015 |
|
|
|
|
|
I was very happy with the service I received from Air Assurance. I think it is the best and most comprehensive service I've had for annual maintenance of my heating system. (See More)
11/24/2015 |
|
|
|
|
|
Very professional and knowledgeable. Would definitely use him again. (See More)
11/24/2015 |
|
|
|
|
|
Steve is great. I'm super impressed by the service he offers. He stayed until late in the evening, and when he cause a minor water spill, he owned up to it, cleaned it up, and reported it to management himself. I've already had a few great experiences with Steve. He is fantastic! (See More)
11/24/2015 |
|
|
|
|
|
Right Place, Right Time, Right Service.
I know that when I call 918-258- Heat or 918-258-Cool I have the ASSURANCE that
every item will be given close inspection and will be cleaned and in perfect working order.
Thank You Air Assurance. (See More)
11/16/2015 |
|
|
|
|
|
Have always had great service with Air Assurance service technicians. Thankfully,
problems have been few, although some were critical. They were diagnosed, fixed and I was back in service. Can't ask for more than that. I have used technician Steve Erwin for the last couple of years. He has diagnosed a couple of critical problems, fixed them and made me happy. Excellent service. (See More)
11/08/2015 |
|
|
|
|
|
Steve excellent serviceman. Checked out our system, serviced and inspected . Thanks Air Assurance. (See More)
11/07/2015 |
|
|
|
|
|
All of our family members use Air Assurance company and we also use them at our business. They are on time and are very courteous. Steve Was the service man that came on our fall checkup. we are very pleased with his professional work. the ******* would like to recommend Air Assurance Company Inc. to anyone needing Professional help. ************** (See More)
11/05/2015 |
|
|
|
|
|
Great job for our Fall HVAC service. The tech Steve was very courteous and professional. We have signed up for a yearly contract with Air Assurance because we're so pleased. ****** (See More)
11/03/2015 |
|
|
|
|
|
Steve E. is the best! He is very professional and knows what he is doing. (See More)
10/28/2015 |
|
|
|
|
|
I have been a customer of Air Assurance for several years. Recently had my fall maintenance service. The service technician ( *********** ) ran diagnostics - discovered a minor discrepancy - changed out a part - ran more diagnostics - all was well. System was cleaned, new filter installed, then completely checked out again. I highly recommend Air Assurance and *********** to keep me worm and cool (as needed).... (See More)
10/27/2015 |
|
|
|
|
|
(No comment) (See More)
10/27/2015 |
|
|
|
|
|
Steve is a true professional in all respects. He shows respect to our home and we trust him like family to maintain the comfort and safety of our home. Air Assurance has taken care of our two homes for many years. We can recommend them without hesitation. (See More)
10/23/2015 |
|
|
|
|
|
You have been out several times and have not fixed the problem. You keep saying it's the compressor and will send someone else out. To date no one has been out to fix or replace the compressor. (See More)
10/15/2015 |
|
|
|
|
|
We were very pleased the way our furnace was checked (See More)
10/09/2015 |
|
|
|
|
|
Pleased with the way our furnace was checked out. Very thorough. (See More)
10/09/2015 |
|
|
|
|
|
Not feeling any loyalty at this time. (See More)
8/12/2015 |
|
|
|
|
|
quick to respond. and solved my problem fast (See More)
8/12/2015 |
|
|
|
|
|
Had to have plumber come out. The plumber tightened the pipe on the unit put a little glue. No more problems was there 10 minutes. The AC guy could have done that. We were ripped off. (See More)
8/10/2015 |
|
|
|
|
|
We have a service agreement for the Air Conditioning System in our house and recently the unit for the upstairs craft room of my wife went out.
I called Air Assurance and the person was sent out on the agreed on date and he found the issue in a very short time and had it fixed real fast.
The gentleman Steve was very professional, courteous and forthcoming with the information, issues and explained it very well, he should be commended. (See More)
8/05/2015 |
|
|
|
|
|
GOOD JOB. NO PROBLEMS. (See More)
7/28/2015 |
|
|
|
|
|
What can I say? As long as Steve Erwin remains our service tech we will remain loyal customers. (See More)
7/26/2015 |
|
|
|
|
|
Very proficient and courteous (See More)
7/10/2015 |
|
|
|
|
|
We had our spring check performed and then our 26 year old unit stopped working that evening. Called for service and they sent someone out that evening. Due to the age of our unit the part would not be available until the next day. After some scheduling confusion our unit was repaired that next evening. Both technicians, Steve and Mark, where very courteous and professional. They will continue to get my business. (See More)
6/12/2015 |
|
|
|
|
|
Air Assurance is the BEST choice!!! (See More)
6/04/2015 |
|
|
|
|
|
Very knowledgeable staff. Service tech and comfort consultant knew the heat & ac business. Very professional and friendly. Have moved to 3 different houses in 15 years and have moved you guys with me to each home. (See More)
6/04/2015 |
|
|
|
|
|
You should give Steve Erwin a pay raise. I just wish I could find an individual of his character and expertise out here in El Paso. (See More)
6/02/2015 |
|
|
|
|
|
Although I reside in El Paso TX now, I still contract with AA and have for many years. Steve Erwin is the only technician that I want to service my system. He has done it ever since I have been with AA. He is more than just an excellent tech and I consider him to be a friend also. Great service, Steve!! (See More)
6/01/2015 |
|
|
|
|
|
Air assurance has good employees. They speak positive about the company and other employees. They leave the work area clean when they finish the job. The service personnel explains how to operate the installed products. Highly recommend Air Assurance. (See More)
5/30/2015 |
|
|
|
|
|
Air Assurance has been my HVAC provider for several years. In all these years, Air Assurance has always responded to any and all problems in a rapid and professional manner. Sometimes the time of day and/or the weather were not accommodating, but they were always here. I have been very pleased with the professional manner and knowledge of their HVAC technicians. I use their Extended Service Protection (ESP) plan. For several years this has provided me with annual service on my heat and air units plus parts/labor discounts, warranties and several other benefits. I always request service technician "Steve Erwin" for my services. He is a very knowledgeable, efficient and thorough professional. I always have confidence in my HVAC unit with the changing of the seasons. I would recommend Air Assurance to anyone who needs an excellent HVAC provider !! Bob Huntington (See More)
5/29/2015 |
|
|
|
|
|
service person, Steve E, was polite and courteous. He appeared to have excellent knowledge of air conditioners. He checked everything out and communicated the preventive measures that may cause problems in the future. (See More)
5/28/2015 |
|
|
|
|
|
service person, Steve E, was polite and courteous. He appeared to have excellent knowledge of air conditioners. He checked everything out and communicated the preventive measures that may cause problems in the future. (See More)
5/28/2015 |
|
|
|
|
|
Steven came out and quickly diagnosed and repaired our system. Very competent guy. (See More)
5/11/2015 |
|
|
|
|
|
Steve was great! He was clear and very professional. Thanks! (See More)
5/09/2015 |
|
|
|
|
|
company has great ratings! ask for steve,he will get the job done! great service! (See More)
3/30/2015 |
|
|
|
|
|
I'm enrolled in the ESP plan and just had my bi-annual Free check-up (air cond.). Not only was the service call very thorough, the technician very nice, but he also caught a plumbing problem (that has been plaguing me for well over a year). He called the head Plumbing guy (who was then out just 30 min later) and it looks like now I will finally get my plumbing nightmare fixed for good. Way to go all the way around. I really like it when they tell ya what's going on in plain English that you can understand. (See More)
3/24/2015 |
|
|
|
|
|
Had a great experience with Steve E. last month. He came in the window expected and explained everything that needed to be done and found ways to save us some money on the repair which was very helpful. (See More)
3/22/2015 |
|
|
|
|
|
We will NEVER use another heat and air company. You give the most excellent customer service. (See More)
3/16/2015 |
|
|
|
|
|
I love having Air Assurance take care of my heating and AC equipment because I know they will keep it working and that's one less worry for me. Their people are always so courteous and well mannered. (See More)
2/19/2015 |
|
|
|
|
|
During the yearly maintenance of my furnace, it was found that my 3-stage unit was set up to run only on "high". I bought this particular furnance last year because of its efficiency features. Initial installation apparently was not set up correctly. It is now. Air Assurance has always been here when I needed them for other thermostat issues, etc. (See More)
1/29/2015 |
|
|
|
|
|
No affiliation exists between ReviewBuzz and any of the review site organizations or systems listed on this page. |
|
