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John R.
Install
* Total number of reviews and star-ratings are based on
data collected during the time period ARS / Rescue Rooter Nashville has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
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Furnace installed in upstairs attic. Installers installed it wrong. They plumbed the drain pipe for the aux drain pan up hill and installed the P Trap upside down. (The other company I called stated that since the sensor was on top, the water would've never hit it to shut the system off when the problem occurred.) While we were away on vacation, the main drain pan clogged. It reverted to the aux drain pan. Because it was plumbed uphill, it backed up and flooded our house. I also paid for a cutoff switch in the aux drain pan, but it was not installed. If ARS would've installed it, it would've prevented the flood. The flood was so bad, our hardwood floors were water logged and our downstairs ceiling had water stains. I first called a different company to tell me what happened (afraid ARS would not tell me the right story.) They explained to me all the mistakes made. ARS offers a 100% customer satisfaction no questions asked refund guarantee. I called ARS. They refused to help me or repair anything. They refused to come out to the house to evaluate the damage. Maria, Nashville's service manager, stated that their records show they installed it correctly, they will not come out to the house to view the install, and their policy prohibits covering water damage claims. Cost me almost $7,000 to repair all the damage they caused. I would never trust ARS again with any install or HVAC needs. (See More)
10/19/2020 |
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Billy Keathley was very professional and courteous. Could not have had a better experience from start to finish. The installers were great as well. Job well done!!!! (See More)
6/21/2018 |
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ARS Rescue Rooter of Nashville installers John R. and Deshawn W. are respectful and did a very good job installing my AC/Heater. They cleaned up after themselves when they were done and made sure I knew how to use my new thermostat. (See More)
12/15/2017 |
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From beginning to end the whole process was professional and quick. The installers were very knowledgeable and easy to talk to. (See More)
11/30/2017 |
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John and Deshawn were great to work with. They were proficient and knowledgeable. They even got along great with my dogs. Thanks for a great job. Micah (See More)
11/15/2017 |
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He Did A Good job (See More)
9/14/2017 |
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