ARS / Rescue Rooter Houston - Our Reviews
Overall Rating
(2887 Reviews)
(1301 Reviews)
(931 Reviews)
(226 Reviews)
(11 Reviews)
(63 Reviews)
(111 Reviews)
(141 Reviews)
(13 Reviews)
(59 Reviews)
(23 Reviews)
(8 Reviews)
* Total number of reviews and star-ratings are based on
data collected during the time period ARS / Rescue Rooter Houston has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
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ARS posts a $83 drain cleaning offer but conveniently forgets to mention that the offer is only valid if they come an insert a drain line from the outside of your home to the inside. What a rip off. Admin A. 11/28/22 |
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SCAMMERS- MY TECH WAS JOSE L. S……..
They were able to come same day service call for $89. He came later than promised then spent almost an hour checking EVERYTHING. Then finally say it’s the zone board and it’ll cost $1600-1800 to repair. I said, I just googled part and it’s $200. He said that’s price unless you go to smaller company. How I identified the scam. I paid another company to come 2 hours later for $49 and he spent a total of 4 minutes in my attic and was done. He says wire was disconnected. DO NOT TRUST THEM Jose G., Jose P. 11/22/22 |
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I used this company for my plumbing concerns. Not only did they flat out LIE about my concerns I had to pay them$279.00 for their poor service. Use at your own risk they are not qualifies to do a good job for you at all. Their customer service also SUCKS! Good luck if you use them! Farid A. 09/04/22 |
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William was very professional and knew exactly what the problem was. Took care of issue and AC is running like new now. I would recommend him and the company to anyone. William E. 06/08/21 |
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ARS did not do our hot water heater to code. None of the water lines are not strapped or secured. No combustible air vent. Emergency pan does not go to an outside wall. Gas line needs to be polybutal flex line. None of the copper lines are not insulated. Admin A. 04/07/21 |
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Kevin is very helpful and knowledgeable. He fixed the leak problem of my water heater in a very short time. He is professional and trustworthy. Kevin S. 03/28/21 |
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Joshua Laws and his helper (wish we knew his name) were extremely professional and knowledgeable!! They were very friendly and made sure everything was working before they left. Josh L. 03/11/21 |
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Lam Tran installed a Patriot Carbon Air Cleaner in my home. I followed him up to the attic because I wanted to see exactly what he was installing as well as how it worked. He actually shared a lot of information about it with me. However, I am sure that I could have used a slower paced demonstration/explanation of the air purifier. I wasn't able to see the exact location of the cleaner but he attempted to show me what he had to do and the vicinity of where it would be. I hope it does the job it is suppose to do and is worth the money that I spent on it. Very pricey!! Lam T. 03/03/21 |
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Didn’t do what i asked and lied about something that can be done, saying it can’t be. William E. 02/13/21 |
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ARS Field Supervisor Al R. responded to my issue where our AC had stopped operating and the Touch Control panel displayed an error message "System malfunction code 82 thermal lockout high stage 4".
Al carefully troubleshot and determined a problem with one of the capacitors controlling the compressor. Because it was late in the evening and he did not have an exact replacement, he installed a temporary capacitor so as to tide us over until he could obtain the correct part. This saved my family from the
sweltering heat and humidity for that evening and the next 2 days - we really appreciate the extra step Al took to minimize our discomfort. Al returned and installed the correct part without us having to follow up. He was courteous and diligent, delivering a 5 out of 5-star service. Al is a real asset to ARS. Al R. 11/05/20 |
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Where to begin... Mr. Vo is amazing! He was prompt, courteous, professional and thorough. I'd had a gentleman from the same company come out the day before for HVAC maintenance and to unclog a drain. A few hours after he left, my AC was blowing hot air. All he left me with was $5,000 worth of maintenance/ repair recommendations. After a hot and sleepless night, I inspected the unit outside. It obviously had not been cleaned. I decided I would never use ARS again. I called customer service and a very nice representative convinced me to let someone else come out. Lucky for me, the new technician was Mr. Vo.
Mr. Vo listened as I described the problems and was very thorough in his investigation and repair. He did an amazing job! He exceeded my expectations by calling management to ensure that I was taken care of. Instead of writing the company off, I will continue to use ARS Rescue Rooter if Mr. Vo can be my technician. He made some great suggestions that I plan to have him install when the economy stabilizes. There were no high-pressure scare tactics used, and because of that, I trust him.
If you need a job well done and want to avoid high pressure sales tactics, call ARS Rescue Rooter and ask for Chuong Vo. You won't be disappointed! Chuong V. 08/12/20 |
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ARS has always done a great job for me. Jerry took the call and had the tech, Tran, out and all of the repairs to my AC were made by noon. Great guys to work with. 07/17/20 |
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ARS did another great job for me. Jerry in the office had someone here withing 2 hours and Tran Lam diagnosed the problem did a wonderful job explaining the problem and getting it repaired. My AC is working wonderfully now. GREAT customer service. Admin A. 07/16/20 |
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Worst scheduling ever. Initial appt was set for 7/13- 9am-1pm (no show). I called after 1pm and they said we were next in line for visit (no show). I called late evening and rep stated that plumber tried to reach me (untrue!) And no answer at door (untrue and when I spoke with Pam Thomas (Cst Satisfaction Mgr), she apologized and stated that was not on the notes- untrue that they no answer at the door). We work from home and we are always here. Rep scheduled us for next day (7/14) and promised first on schedule (no show). Finally recd call after 1pm and service guy came about 4pm. Very unhappy with your scheduling process. I will be posting a very bad and accurate account of my experience with you all. Admin A. 07/15/20 |
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The work was done on time and the workers were pforessional and courteous Rafael D. 06/23/20 |
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ABRAHAM M, Technician with ARS serviced my air conditioner on June 3, 2020, deserves a 4 star rating. Very professional, educated me on my system. Abraham M. 06/05/20 |
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Kevin was wonderful!
He was patient and knowledgeable and easy to talk to.
Thank you!
Michele Brown Kevin S. 05/16/20 |
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The best HVAC service man I have had. 05/09/20 |
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Best service call I have ever had. Al R. 05/09/20 |
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EXCELLENT SERVICE Daniel H. 04/30/20 |
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Yeti found a problem I forgot to mention to him. He was thorough and we actually felt great about the products and service we bought knowing we were getting what we wanted, were correctly charged, and we love our home and are pleased with the care we invested into it. Yeti did a great job. Yemi S. 04/30/20 |
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Al is an awesome professional as well an individual. 03/08/20 |
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Excellent Service. Al is awesome. He is very knowledgeable and friendly. I would trust him for his work and character. Highly recommended. Al R. 03/08/20 |
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Mr. Lam did a wonderful job of checking the air conditioning unit for the spring checkup. He explained everything to me in detail and gave me quotes on other things I might be interested in to keep my air conditioner/heating system in tip top shape. He was just wonderful and very informative. I really appreciated the service he did. He was prompt, on time, and was able to answer all the questions I had. You can see he loves his work and makes sure everything is done right. He is fantastic! Lam T. 03/04/20 |
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Stanley Hawks installed a new faucet in the kitchen. Was very impressed with his work. If I ever need a plumber again will definitely ask for him. Rate him as a 1q Stanley H. 02/01/20 |
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Stanley came to my house to take out the toilets and sinks for our flooring install. He was very knowledgeable and courteous. I would use Stanley again and highly recommend to anyone. Stanley H. 01/29/20 |
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We had some issues with the installation of our water filtration system. So this review is really for Craig, who was the last technician that came out to our house twice and helped resolve everything. He was very knowledgeable and took his time to make sure everything was correct. Craig B. 01/05/20 |
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Don the estimator was informative and answered all my questions. We’ll see how the installers do!! Rafael D. 12/30/19 |
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Steve Jinkins was thorough and gave clear explanation of what needed to be replaced when he did the A/C tune up today. He replaced the capacitor, U/V bulb, and media filter. He also discussed what might be needed during the visit for April 2020, so I have time to prepare ahead of the next visit.
Thank you, Steve, for a job well done! Mike F. 12/28/19 |
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VERY fast response. Got an entire visit from the initial plumber and their supervisor all within 3 hours. Very friendly and informative as well. Chris B., Chris B. 12/26/19 |
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Joshua K was great ! 12/20/19 |
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Joshua Laws Josh L. 12/19/19 |
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Very polite and knowledgeable Josh L. 12/19/19 |
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The techs did a great job of installing my heating and cooling system. They also installed the Nest monitor. They were on time worked continuously to get the job done and picked up after the installation was complete. Miguel A., Faustino E. 12/10/19 |
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I came home home from a late dinner on Saturday night to water dripping! I called and not long after Brandon showed up and fixed the problem and was really great and helpful - even at almost midnight! I was so impressed! Brandon J. 12/05/19 |
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tech very knowledgeable and professional had good recommendation to avoid problems in the future 11/28/19 |
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site unavailable Chris B. 11/27/19 |
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Mr. Martinez (Peanut) came to our home with respect and professionalism. Above all, he is quite knowledgable, well trained, clean, and knows ins and outs of his profession. He explained what needs to be done very well. If we could give him 10 stars, we would. Thanks, from Cathy. Peanut Martinez W. 11/22/19 |
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He is super thorough. The way Chad presented his Attic solutions made me realize how making my attic Energy Efficient would benefit me. Chad J. 11/18/19 |
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In a state of panic since the weather was gonna drop drastically and of course tried to run my heater. Worked for maybe 10 minutes and then gave me red light signal. Called ARS, technician arrived and Al was so helpful and professional. Showed me exactly my problem and got us running quickly. When I need to call them again, I will definitely ask for Al! Al R. 11/11/19 |
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Everything is very good. Chad was very helpful. Thanks ARS/Rescue rooted for helping us lower our electric bill. Chad J. 11/09/19 |
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He was excellent. Whatever the highest score is give it to him. I was not expecting to make a purchase especially with the holidays coming up, but the price Chad Jackson offered me for Radiant Barrier, Insulation, Attic Breeze Solar Fan, Reme Halo and Attic Tent was unbeatable. He showed me just how easy it is to get financed! Chad J. 11/07/19 |
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I don't give either negative or lukewarm positive reviews. My online reviews are saved for superior service that really impressed me.
My stupid decision to put macaroni shells down the drain thinking that the disposal would take care of it was just as I described - really stupid - 100% my fault which gave my wife some sense of pleasure.
I give longer reviews with more detail because I am a liberal arts guy; have minimal service skills; but a common sense IQ to know when someone is going for maximum billing.
Because of the circumstances and history, I was quite confident that we did not have a major systemic plumbing issue that extended deep into the lines.
The first plumber to arrive for the 'free' estimate said the work would take $179. He simply would not listen to my explanation of events and the almost certain likelihood that the problem was in the p-trap or u-joint and did not extend beyond 'under the sink.'
He wasn't even listening. I rejected the service and called ARS.
Soon there after, ARS arrived represented by (Peanut).
At 69, I have had a lot of folks over the years show up for service work. Many have been good; and lot never got to do any work.
He likes "Peanut" so I will call him Peanut. Without hesitation, I can say that he was an extraordinary representative for his company. Rather than pushing the most expensive plan first, he actually listened. I genuinely hope he represents the culture of the ARS company because on the basis of Peanut's integrity and respect that he showed a guy who stupidly created the problem (me) I strongly suggest that you can trust the company.
Unlike the initial company, he didn't try to get my signature authorizing the full works in 'hopes' there was a bigger problem.
Without quoting exactly, he said 'let's see if this is really simple.' It was; he fixed it, and the $69 charge was more than fair.
Had he not been honest or had it been the first company, I would gone back up to my office upstairs; worked until the job was finished; and never ever been the wiser.
If Peanut represents the calibre and integrity of ARS overall, it's a damned good company. All corporations have a culture and great companies have employees who fit that culture.
I am proud to write this for Peanut. I can't fix a sink but I can mess one up AND I do know a good man and good company when I see one.
George Scott - Katy
11/06/19 |
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Hvac salesman was pushy and lost his cool at the end after I told him to give me a few days to think about it. Dont want these guys in my home. Chris B. 11/05/19 |
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I don't give either negative or lukewarm positive reviews. My online reviews are saved for superior service that really impressed me. My stupid decision to put macaroni shells down the drain thinking that the disposal would take care of it was just as I described - really stupid - 100% my fault which gave my wife some sense of pleasure.
I give longer reviews with more detail because I am a liberal arts guy; have minimal service skills; but a common sense IQ to know when someone is going for maximum billing.
Because of the circumstances and history, I was quite confident that we did not have a major systemic plumbing issue that extended deep into the lines. Peanut Martinez W. 11/05/19 |
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Stanley was on time. Pleasant to talk to and he listen all my issues and suggested a quote for me. Very knowledgeable. Stanley H. 10/30/19 |
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Mike was courteous and extremely hard working! Mike F. 10/30/19 |
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Good presentation, answered all questions and we look forward to our Attic Breeze solar fan and Radiant Barrier to lower our electric bill and make the A.C. unit last longer. Chad J. 10/21/19 |
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He was on time. He got here before I did. He was helpful and explained everything real well. I wasn't planning to make any purchases and just wanted the free attic evaluation that the Home Depot representative offered me. However Chad made everything make so much sense that it wouldnt make sense for me not to make the investment into reducing my electric bill with their Solar Attic Fan, Radiant Barrier and Insulation. Chad J. 10/19/19 |
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Chad did excellent. I can't wait to try this Reme Halo to improve our indoor air quality! Chad J. 10/17/19 |
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