Ian B. Reviews

Nate McClellan
Ian B.
Management
2 years Experience
* Total number of reviews and star-ratings are based on data collected during the time period Sewer Lines Only has been using the ReviewBuzz system and may not directly match the data found on each public review site.
We had a problem with a sewer gas leak inside our elderly mother's home. Ian was considerate and polite while listening to our situation. He diligently investigated all of the possible leak possibilities until he found the problem with a cleanout cap which he replaced. Problem solved! Thanks so much. (See More)
9/09/2021
 
My entire experience with Sewer Lines Only was wonderful. It started with Ian over yelp to schedule a camera of my completely clogged sewer line. They were able to send Jackson out the next day who identified the problem near the sewer tap in the alley, marked the area, and recommended I call Denver Water to make sure it wasn't an issue with the main line they would take care of at no charge. Denver Water came out within an hour and of course confirmed it wasn't an issue with the main line. I sent a message to Ian and he had Lisa, their project coordinator contact me first thing in the morning and had the quote ready to go for the repair (reasonable price and way under what the commercial companies would charge). She was able to get me on the schedule for the repair that Friday (today). They completed the job in about 6 hours including the inspection, explained the issue was a huge root ball that took out the sewer pipe at the tap, and ran the camera back through to confirm the entire line was good to go. The entire process complete within a few days all in the same week, greatly appreciated as we could barely run water or flush the toilet without it gurgling and backing up. I would recommend Sewer Lines Only to anyone that needs a major repair. (See More)
3/12/2021
 
Ian and his team at Sewer Lines Only saved me $9,000 in sewer line repair because they were determined to identify the real problem, come up with a practical game plan to fix it, and use new technology to solve the issue. I live in a 100 year old Denver duplex with complicated lines that we knew nothing about. I had numerous companies come out over a month long period to solve our backup issue. One company hit a snag and determined that we had a collapsed line and that the only fix was to dig up a long stretch of ground to replace the line...to the tune of $9k. Long story short, there was no collapsed line and it just took Sewer Lines Only to think outside the box and use their new machines to clear a blockage. They truly saved me from doing unnecessary repairs. (See More)
5/06/2020
 
I would like to first say that you should always get more than one opinion before accepting a conclusion about your sewer problem. Here's why. I had a company come out to rooter my main line due to a small backup in my basement drain. They cleared the line and I had a camera ran to try to find the underlying problem. It seemed as though I did have a bit of a small root problem, but the tech told me that my cast iron pipes under my foundation were rotting away pretty much the whole length of my house. That is a costly statement!!! Looking at the camera pics, it did look like there was a deep "groove/jagged crack" look to the image. My next door neighbor had just bought his house and they had no such problem therefore I had a hard time believing this deterioration was taking place. I called several company's to take a look, and they all said the same thing. The bids coming in to dig up and replace the pipe were in the 6 digits so I continued to seek more opinions. I called Sewer Lines only by chance, due to I did not want people who did not specialize in this field working on my problem. Ian from Sewer Lines Only suggested that I might not even have a cracked or broken pipe and did not understand how that conclusion could even be made without a proper cleaning that they could provide. That made sense to me so he scheduled Jackson, one of their fine young techs to do a cleaning with a chain knocker device to knock off scale and other build up over forty years old. To make a crazy and stress full story short, Ian's idea to properly clean and assess the problem led to I did not have cracked pipes at all. THIS GUY ROCKS!!! I was looking at crazy amount of money and headaches and all I needed was a good cleaning. If you get several opinions, get theirs last, you will get the real story. These other outfits, which I will not name, ought to be thinking about the way they are doing other people. They either do not know what they are doing or they are taking advantage of people, which neither is an acceptable way to run a business. BUYER BEWARE!!!!!!!!!!!!! SEWER LINES ONLY FOR MY PROBLEMS FROM HERE ON!! (See More)
9/10/2019
 
Ian and Jackson came out to our house on extremely short notice when we were given a terrible diagnosis by two other plumbers. We were told we would need to excavate to clear a blockage in our sewer line, and these guys cleared it easily, saving us thousands of dollars and untold headaches. Everyone was exceptionally friendly, trustworthy, and easy to work with. My go-to plumbers from here out. (See More)
8/26/2019
 
Ian and Jackson came out to our house on extremely short notice when we were given a terrible diagnosis by two other plumbers. We were told we would need to excavate to clear a blockage in our sewer line, and these guys cleared it easily, saving us thousands of dollars and untold headaches. Everyone was exceptionally friendly, trustworthy, and easy to work with. My go-to plumbers from here out. (See More)
8/26/2019
 
This company is awesome! From Lisa in the office to Jimmy the Sales guy to Ian the field superintendent and to the worker bees. They answer by phone, email, text within an hour of contacting them. Our sewer line had been crushed under the building footing causing a big problem with flow. It's a high end Boutique in the Cherry Creek area. Sewer Lines Only came in when on Sunday when we were closed and did all the work inside the store so we could be open for business on Monday. They put 2 crews on it and they worked together like a finely tuned race car. Billing was online and super simple to do. If you need sewer or water lines run, you can't go wrong with this company. They want your business and they treat you right and the prices are great! (See More)
8/17/2019
 
I didn't catch the names of the crew, but my experience from the initial consult with Ian, and the office communication by Lisa, to the final work and cleanup... was just terrific. I'd recommend Sewer Lines Only to anyone who asks. (See More)
8/02/2019
 
Highly recommended! I called Sewer Lines Only to get a quote for a damaged sewer line in a newly constructed home. Through the process I spoke with Lisa, Ian and Wyatt and my interactions with each of them was professional and timely. The scope of work called for the team to use a mini excavator to dig the approximately 7' hole in my back yard to make the repair. When the team arrived (on-time), the workers evaluated the situation and decided that attempting the excavator had the risk of damaging my house, so the team elected to hand-dig to the damaged area. I was so impressed that the crew choose to prioritize my satisfaction over the taking the easy way out. Thanks for the great effort! (See More)
7/31/2019
 
I found these guys on the internet and had them out to give me an estimate for a partial line replacement. Ian was awesome, very professional and helpful. They were very reasonable and about half the cost of what a larger, more well known company wanted to charge. Although I ended up using another company for the actual replacement (due to quicker scheduling- since I hadn't be able to use toilet or shower for about 4 days), I have every intention of considering them for further replacement that comes up when I am not in a rush. The people in the office were excellent as well even though I only communicated with them via email and telephone. (See More)
2/20/2019
 
all the staff was informative. ian come out on time for the estimate. morgan was easy to get on the phone and responded to all e-mails and wyatt was out in the field making sure it was ready to go correctly. ceasar and juilan did the job. both men were very nice and easy to work and represented the company well. when I went back the next morn everything look great. competitive prices. if you only have one bid i would recommend at least getting another bid from ian. very prompt (See More)
11/29/2018
 
Ian was very helpful and came to the house twice to double-check on the sewer configuration and make sure the proposal was good and would be doable. He was responsive, professional, and courteous (as was Morgan in the office). I deduct one start just because there was some communication breakdown between the crew - not sure where that happened or why, but I ended up having to explain the repair plan to the crew lead over the phone (and direct him to the estimate description). They were concerned about needing to dig under/through a portion of the foundation when that was explicitly the original repair plan, not new information that would potentially change the quote or indicate an issue. If I was less involved or understanding of the repair that was needed during the estimate process, that could have become a big deal. Luckily we were able to get it clarified and the work was done according to plan. Overall, I think this is a great company and I would definitely work with them again. (See More)
11/26/2018
 
They did a great job of being creative to solve problems and easy to work with. The crew was terrific and the clean up amazing. (See More)
11/20/2018
 
A truly honest and professional staff (that saved me time and money)! Several professional plumbing/ sewer companies came out and assessed the problem incorrectly, quoting me 15x the price. Sewer Lines Only assessed the problem and solved it swiftly. I highly recommend this company. (See More)
11/14/2018
 
Sewer Lines Only, Denver did a great job. Responded quickly to our needs and did a professional job. (See More)
11/07/2018
 
Sewer Lines Only has been fantastic to work with. Their pricing is reasonable, they are very easy to work with and they got the job done. I am so grateful there are still businesses out there who provide such stellar customer service. I would absolutely work with them again. (See More)
11/06/2018
 
Great customer service! I had read a few good reviews online about Sewer Lines Only and so I decided to give them a call when my plumber told me my plumbing backing up was out of his hands (ugh!) But Sewer Lines Only went above and beyond my expectations. They were friendly, walked me through the whole process and ending up saving me money. I can't recommend them enough! (See More)
11/01/2018
 
This company was great! Fast response time, and came in half the price of my other two estimates! Professional, courtesy and on time! They made a expensive stressful situation seem much less painful! Highly recommend (See More)
10/26/2018
 
Ian, Morgan, and the whole Sewer Lines Only team were all wonderful to work with. They are honest, reliable, and have competitive pricing. They did a wonderful job when replacing my outside section of my old clay pipe sewer line. They were very careful not to tear up the yard, and did a great job of cleaning up, after the work was finished. I highly recommend this company to anyone in need of a sewer line repair. (See More)
10/16/2018
 
I want to thank Ian and his whole crew at Sewer Lines Only for replacing my water and sewer lines. They did a great job of cleaning up afterwards and also a professional job of taking out and replacing my drywall for the waterline. They are a honest and dependable company. I'm very satisfied with all the work done. I highly recommend them. (See More)
7/31/2018
 
I want to thank Ian and his whole crew at Sewer Lines Only for replacing my water and sewer lines. They are a honest and dependable company. I’m very satisfied with all the work done. I highly recommend them. (See More)
7/31/2018
 
Great service and pricing! Would recommend! Thank you (See More)
5/08/2018
 
This company is very helpful and professional. Greg and Ian were able to help with a very complicated situation. They knew exactly what needed to be done to get it fixed and they quoted me a great price. They responded to my phone calls and emails immediately and they were able to answer all of my questions. If you are looking for a reliable, professional, and honest solution to any of your sewer problems, this is the company to use! (See More)
1/10/2018
 
Sewer lines only were the 3rd plumbers that we had look at our home. They were by far the best! Quick to make an appointment, showed up on time, and gave the most thorough assessment. (See More)
1/05/2018
 
Ian and his guys do great work. Won't be disappointed with the final product. (See More)
12/07/2017
 
I had a great experience with Ian and his team. Professional, honest, and willing to work with you to give you the best experience. Strongly recommend. (See More)
12/01/2017
 
I hired Sewer Lines Only to replace our entire sewer line from the back of my house to the tap in the alley. Every part of the process went smooth, from the fast and reasonable quote to the professional work and clean up. I was very impressed and highly recommend this company! (See More)
6/08/2017
 
I hired Sewer Lines Only to replace the entire sewer line from the back of my house to the tap in the alley. Every part of the process went smooth, from the fast and reasonable quote to the professional work and clean up. I was very impressed and highly recommend this company. (See More)
6/08/2017
 
Ian and his team are highly professional and they provided excellent service. The pricing was more than fair and they managed to stay within budget. We had a major project that required multiple days due to the excavation and repairs involved. Ian and his team were very responsive to our questions and they provided regular updates which included pictures that were texted to us as we were out of town for the duration of the project. Very positive experience - would highly recommend! (See More)
6/04/2017
 
I recently sold a rental home in south east Denver. During the sale the buyers had the sewer line scoped and found several breaks along the line. The potential buyers provided two very expensive quotes for the work that needed to be done. My realtor recommended getting a quote from Sewer Lines Only. I was so glad they did. The price was $2,500 less than the lowest of the other 2 quotes. The work was done before we closed on the house. This company also let us pay out of the closing proceeds instead of having to come up with the money up front. (See More)
5/31/2017
 
Ian and his team at Sewer Lines Only are amazing - it's difficult to find a high level of professionalism in this industry, so it's super helpful to find a responsive company that actually does what they say they're going to do. Ian has a great background in construction too, and is super personable as well. He's not an alarmist, yet is fully transparent with what the issues are. I highly recommend these guys for sewer line repair, and had a top notch experience with them. (See More)
5/30/2017
 
Ian was very fast to respond to inquiries and worked with us to ensure the work was done prior to closing on a house. Great job! (See More)
5/30/2017
 
I was very impressed with Ian, and his team. They took the time to educate me on the process, and explain every step. I could not believe the level of professionalism, and skill they provided for the price. In my opinion they are the best in the business!!!!! (See More)
5/30/2017
 
These guys are true professionals who know what they are doing! It is obvious they have tons of experience. They only fix what needs to be fixed, they will not try to talk you into more expensive repairs! They are very affordable and dependable! (See More)
5/30/2017
 
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