Tammy T.
Management
* Total number of reviews and star-ratings are based on
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Absolutely the worst company to deal with as far as heat and ac. Customer service is absolutely terrible and technicians are irresponsible and liars. 4 days no heat for senior citizens. And I will add whole unit is a year old and under warranty with ARS. People in the offices do not care. Tammy and Robin especially.
Stay away and call anyone else.
Personally, I am now dealing with the corporate office and personal lawyer. (See More)
11/07/2019 |
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Our new system started having problems exactly when the temps dropped to single digits. Since I preach customer service at my company, I specifically wanted to observe how ARS Laurel would handle this situation where something didn't go as planned. I was very impressed after speaking with Kaitlyn and Monique in customer service. Then I called my comfort advisor, Casio, to let him know what was happening. He was genuinely concerned and offered useful suggestions. The following day, I spoke with Tammy who said she'd look into solving our issue. Sure enough, that's exactly what she did by having Gerardo the HVAC Tech come to our home that same day. Up to this point, I was already impressed with ARS Laurel but it was Gerardo who simply stole the show. He called ahead when he was 15 minutes away (just the way Tammy told me to expect). I met him at the door while he was putting floor protectors on his shoes preparing to enter our home. Geraldo was obviously very experienced and knew exactly what to do. However, the part that impressed me the most about was that he actually took some time to educated me about my HVAC system in my own house. The result is that I am now a more educated and dedicated customer of ARS Laurel! Thank you all!!! (See More)
1/06/2018 |
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