Cassio P.
Comfort Advisor
* Total number of reviews and star-ratings are based on
data collected during the time period ARS / Rescue Rooter Laurel has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
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Cassio Portela did a great job. He got me set up with a great deal. Financing and install scheduling was expedient and very professional. (See More)
7/26/2019 |
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Excellent, prompt and friendly service. Recommended Carrier Infinity air conditioning system is the correct one, providing total comfort control as advertised. So far, so good. I would recommend this company and this representative to anyone. (See More)
6/30/2019 |
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ARS replaced my 2 units HVAC recently. They did great job. This is my second time that I chose ARS.
The comfort advsior, Cassio is a very professional and amazing and respectful man. He really take care of the customer. He was explained everthing in detail and clearly. (See More)
1/29/2019 |
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To whom it may concern mr.cassio gave 100 percent good customer service.I would recommend him for a friend or relative.AAAAAA (See More)
8/21/2018 |
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Our new system started having problems exactly when the temps dropped to single digits. Since I preach customer service at my company, I specifically wanted to observe how ARS Laurel would handle this situation where something didn't go as planned. I was very impressed after speaking with Kaitlyn and Monique in customer service. Then I called my comfort advisor, Casio, to let him know what was happening. He was genuinely concerned and offered useful suggestions. The following day, I spoke with Tammy who said she'd look into solving our issue. Sure enough, that's exactly what she did by having Gerardo the HVAC Tech come to our home that same day. Up to this point, I was already impressed with ARS Laurel but it was Gerardo who simply stole the show. He called ahead when he was 15 minutes away (just the way Tammy told me to expect). I met him at the door while he was putting floor protectors on his shoes preparing to enter our home. Geraldo was obviously very experienced and knew exactly what to do. However, the part that impressed me the most about was that he actually took some time to educated me about my HVAC system in my own house. The result is that I am now a more educated and dedicated customer of ARS Laurel! Thank you all!!! (See More)
1/06/2018 |
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