Will E.
Field Service
Message from Will:
The job’s not done until the customer is happy.
* Total number of reviews and star-ratings are based on
data collected during the time period Universe Home Services has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
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The installation team was very capable and very efficient. They deserve much praise for their good work. Many thanks for a job well done. (See More)
10/01/2020 |
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i can not say enough about Sean, Will and Tristan. They arrived a little early and appologized and said they would wait! Wow they actually cared about keeping the time they gave. They were AWESOME! They explained every step of the process and and answered any question i had . Thrtough the whole process they kept me informed and were even done ahead of schedule. These 3 were the reason we keep using Unuverse. Their professionalism an commitement is what Universe is all about. I HIGHLY recomend this company and the Technicians that they sent to my home. (See More)
8/14/2020 |
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Using your company for years , have never been disappointed in your response time and service. (See More)
8/12/2020 |
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Tristan, Will, and Sean went above and beyond. They we So courteous, friendly and professional. Really appreciate the care they took in cleaning up. (See More)
7/28/2020 |
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The service could not have been better, they had a large crew that was very professional, and respectful. They had a great system and did a great job (See More)
6/25/2020 |
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Will was awesome. He is a good leader and representative of Universe. SEAN and Tristin were very nice as well. All work was explained and they provided suggestions and tips to maximize this big investment (See More)
6/16/2020 |
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We had our central ac replaced yesterday and Will, Sean and Tristen were awesome. They were so neat, wore protective gear and we’re very easy to work with. Will as the team lead went out of his way to communicate everything they were doing and he answered all our questions and kept us informed of the progress. We were very impressed and they even finished early...
Thank you Universe for another great completed project and for having an awesome team (See More)
6/16/2020 |
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Will and Sean were awesome. They were polite, considerate and full of information. Will took his time while he explained our new heating unit to us. He answered all our questions and made sure we satisfied and understood everything. I wish all the service people we deal with were like Will and Sean. They are top notch! (See More)
5/21/2020 |
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Professional, friendly and timely! (See More)
5/20/2020 |
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no comment (See More)
5/19/2020 |
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GREAT SERVICE, EXCELLENT STAFF, FRIENDLY, COURTEOUS, KNOWLEDGEABLE, WORK DONE NEATLY AND FAST! (See More)
5/09/2020 |
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Will and team professional workers! Everything was explained before the work was started. (See More)
1/17/2020 |
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The team did a wonderful job quick and neat and all of them were very nice and respectful and clean (See More)
11/07/2019 |
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We were so happy to have chosen Universe Home Services to replace our furnace. They are reliable, friendly and very competent of their work. 100% satisfied. (See More)
10/31/2019 |
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Oil to gas heat and hot water conversion. Universe came on time, worked professionally during the day, tried to minimize inconvenience and mess, cleaned up after themselves, and finished the conversion in one day. I still need to see how the new new furnace works over the long haul, but we are off to good start. I'm reluctant to give anyone 5 stars, but I can't really find fault with anything they did. Let's hope everything stays at this level in the future. (See More)
10/30/2019 |
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From the minute they came in the door and introduced themselves it was an amazing experience!! They are extremely knowledgeable and explained everything in full detail and completed the project and left my house exactly how they found it!! From the people that work in the office to the installers they are the kindest people and I am extremely satisfied and I would never use any other company! Thank you for marking this experience effortless!! I will recommend Universe to everyone I know!!! (See More)
10/19/2019 |
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The men are polite,and professional they did an amazing job at my house. The oil to Gas Conversion was done in my house, big job!!! they made it look easy. Great Experience with them! I recommend them to anyone needing anything!!!! Thank you Universe!! P.S. they are also very clean, my basement was spotless after the job! (See More)
9/11/2019 |
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Will E and team provided excellent service. very helpful and knowledgeable. (See More)
8/28/2019 |
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Will E and team provided excellent service. very helpful and knowledgeable. (See More)
8/28/2019 |
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It was a pleasure to work with such a high level of expertise and respectful team. We are extremely satisfied! (See More)
8/28/2019 |
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Universe Home Services did an oil to gas conversion for me as well as Central A/C and both times we had the opportunity to work with them, was a complete pleasure. From the very beginning to the completion of each job, they provided us with expert care. I honestly couldn’t be happier with the level of expertise I encountered with every worker as well as how respectful each one was of us and our home. Both jobs went so smoothly, I highly recommend them! (See More)
8/27/2019 |
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Universe installed my central air conditioning. I am completely satisfied with the job. The employees arrived on time. They were competent, courteous and professional. They did an excellent job and left the premises clean. Universe is awesome! (See More)
7/20/2019 |
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Will, Sean and Mike from Universe were SPECTACULAR. From the minute they arrived to the minute they left, they were kind, courteous, knowledgeable and just plain amazing. I had a new furnace, new hot water heater and a new AC unit installed and they did a standup job. My basement is cleaner now than before they arrived! You’ve got a GREAT team!
Gary and Scott were incredibly helpful as well!! Thank you! (See More)
6/07/2019 |
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Will, Sean and Mike from Universe were SPECTACULAR. From the minute they arrived to the minute they left, they were kind, courteous, knowledgeable and just plain amazing. I had a new furnace, new hot water heater and a new AC unit installed and they did a standup job. My basement is cleaner now than before they arrived! Thank you! (See More)
6/07/2019 |
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Professional and courteous. Very happy with our choice of getting ductless AC and using Universe Home Services to install. Very likely to use again in the future. (See More)
4/20/2019 |
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We are extremely happy with the service and the product. Will and Sean did a fantastic job installing our ductless AC. We are looking forward to many years of feeling cool and comfortable in the warmer months. They explained the process very well and finished the job in less than a day. (See More)
4/19/2019 |
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Came when said they would. Did a beautiful installation job. Cleaned up after themselves. Wonderful experience.?? (See More)
4/10/2019 |
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Will, Mike and the rest of the Universe crew were terrific. Very courteous /polite and did a great job with the oil to gas conversion. took their time to make sure to explain everything and then went around to the entire house the bleed the baseboard . The are even coming right back today to take care of a couple that were making some racket. would def recommend for all your Heating /AC needs. (See More)
2/19/2019 |
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Their customer service was great. The install crew did a wonderful job were friendly and personable. Answered all my questions. I am extremely Satisfied (See More)
12/28/2018 |
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complete professional organization (See More)
12/05/2018 |
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This is my second boiler on two different homes Universe Home services has installed for me and both times had the same installers Will and Fred and they are the best! So nice ! Clean job ! Quick! And answer all my questions!! (See More)
12/01/2018 |
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Mike Fred and Will were terrific. Will explained everything to me. They were very professional. (See More)
10/31/2018 |
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Will and Fred great job and heat boiler insulation They know there job well Definitely would recommend Universe home services (See More)
9/18/2018 |
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From time to getting a quote on our 'Ductless ' requirements to job completion today would recommend Universal Home Services to any house owner looking for Value on their AC needs.Team arrived at the scheduled time today , work completed and tested as discussed this am , paperwork explained and all commercial related activities closed out.If Fujitsu system at any time needs support I know I can go back to Universal and have all such matters resolved.Overall very positive experience. (See More)
9/17/2018 |
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Very satisfied, staff did their jobs efficiently and neatly (See More)
9/06/2018 |
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My Split Ductless Air Conditioning system installed in multiple rooms in less than six hours. Very professional crew. I would recommend them in a heart beat. (See More)
8/09/2018 |
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My AC Needed to be replaced during our recent heatwave. Universe responded immediately and scheduled the work. The team I had the pleasure of working with was wonderful. They were on time and professional as well as respectful. They all were so kind I wanted to adopt them. I hope I don’t have to replace it anytime soon but I would work with universe and their AC team in a heartbeat. (See More)
7/07/2018 |
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This team was amazing. They were kind, courteous and efficient. (See More)
7/07/2018 |
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I loved this team. I wanted to adopt them! They were courteous, professional and helpful. (See More)
7/06/2018 |
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My AC Needed to be replaced during our recent heatwave. Universe responded immediately and scheduled the work. The team I had the pleasure of working with was wonderful. They were on time and professional as well as respectful. They all were so kind I wanted to adopt them. I hope I don’t have to replace it anytime soon but I would work with universe and their AC team in a heartbeat. (See More)
7/06/2018 |
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The employees at Universe Appliance are professional, courteous, and experienced. We were extremely happy from beginning to end with the service we received. We absolute recommend them if you are looking for quality work! (See More)
6/25/2018 |
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I can’t say enough good things about this company. Every step of the way everything was explained to us so there would be no surprises. From sales, customer service to install crew all were excellent. Would definitely recommend Universe Home Services! (See More)
6/13/2018 |
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Had a ductless A/C unit installed. Fast, efficient, friendly, great experience. (See More)
6/07/2018 |
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(No Comment) (See More)
5/31/2018 |
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The Universe team that came to do my install was prepared and professional. Will spent time to take me through the install process, placement of vents and afterwards the operation of the unit. Joe overcame many electrical hurdles and before the team left, my unit was operational. I would recommend them to anyone interested in getting central air installed in their home. (See More)
5/10/2018 |
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Technicians did an excellent job when replacing our water heater and boiler. The installation of our ductless air conditioners was flawless. Extremely courteous workers. (See More)
4/28/2018 |
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Will and the entire crew were great. They were very professional and courteous and explained the scope of work to be done. When the AC install was completed Will instructed me on how to operate and maintain the AC system.
Joe23 the electrician was excellent. He had a complicated situation and made it work. His quality of work was excellent. (See More)
4/27/2018 |
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The workers arrived as scheduled and were very friendly and professional. (See More)
3/21/2018 |
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