Sean R.
Field Service
Message from Sean:
I love giving my customers options and making their lives easier.
* Total number of reviews and star-ratings are based on
data collected during the time period Universe Home Services has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
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Sean and Tom were very pleasant and professional would recommend them as 5stars Thank you (See More)
7/03/2020 |
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I want to commend the team at Universe who, together, provided the best service I have experienced. I would especially like to commend Melanie who did a phenomenal job in installing my hot water heater tank and Barney who serviced my heating unit. Having professionals like them to call on in an emergency, which I had, is piece of mind and a homeowners dream !! (See More)
4/30/2020 |
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The service was excellent. The technicians (Tom & Sean) were punctual, courteous, performed the necessary work efficiently, answered additional questions I had in detail and gave solid suggestions for future reference. (See More)
5/28/2019 |
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From Billy, who took my call & set up my appt, to Mark, who came to my home for an estimate, I was very impressed with the professionalism of Universe. Mark was very knowledgeable & helpful, just a pleasure to work with. I know I can trust Universe for just about all of the updates my home needs! (See More)
10/10/2018 |
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Recently had a new faucet installed by Sean R. Prompt arrival and after advising me of my options, he did the work that morning. Neat, professional and friendly service. All of my experiences with Universe have been very satisfactory. Highly recommend! (See More)
10/02/2018 |
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Jeff, the field representative, was knowledgable, polite and professional, and explained my options to me in a way that I could understand. This enabled me to make an informed decision about the best gas boiler for my home. (See More)
9/21/2018 |
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Honest and reliable Neat and broom
Swept. Thank you !!!!! (See More)
9/17/2018 |
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Nick and Shawn were both very professional and did outstanding work. We are very pleased with the work they did. We are in a very difficult situation having to pay for work to be done over again but when Nick told us that Shawn had been doing this work twice as long and he and assured us they would do what was right. Nick in our opinion demonstrated great strength of character and integrity in making that statement and not seeing it as diminishing his ability and we agree. I observed Shawn mentoring Nick at one point in the elbow work of the basement and Nick was receptive of the help and assistance. I also want to give a shout out to Shawn's dad for being available by phone to give him counsel as well. There being in our home just felt right and that is most important to us - the TRUST, and INTEGRITY was evident. We anticipate no problems and using Universe in the future as we bring this 100 year old house in to the 21st Century. (See More)
8/24/2018 |
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We were in a difficult situation. Nick came in with the sensitivity and understanding we needed because we were mistreated and were having to pay twice. He brought Shawn with him to do the job. He told us upfront, "Shawn has been doing this twice as long as I have." "You're in good hands and we are going to correct the problem." and They did! I have nothing to say but good things about Nick who sold us on
UNIVERSE and has the strength and integrity of character to not feel intimidated by acknowledging that while I am good and competent in my craft, there is someone who knows more than me. What sold me on UNIVERSE was Nick WROTE down the quote and what it was he was needing to do. Both Nick and Shawn were very professional and engaging. Shout out to Shawn's father who was just a phone call away as well. Thank you sir, for being available. There is much more work to be done on this 100 year old house and I see no reason not to call Nick again in the future. I wish the best for you Shawn on your new position and I sincerely thank you for coming back with Nick on day two to finish the job. Thank you helpers as well for your contribution (Cory for the bathroom and Greg? sorry I don't remember your name).
I was just a pleasure having you all in our home . . . .We pray that you all will be granted the desire's of your heart's . . warm regard's . . . . .The Gourdine's! (See More)
8/23/2018 |
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I have used Universe several times for my appliance repair, steam boiler service, hot water heater installation, and most recently for a serious clog in my drain. I have always experienced excellent service and on-time performance. Thank you for your expertise. (See More)
8/06/2018 |
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Very efficient timely and professional. (See More)
6/06/2018 |
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Sean was very professional friendly and does his job efficiently. (See More)
6/06/2018 |
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Sean, the service tech, was knowledgeable and professional. He was timely, diagnosed the issue, and gave additional insight regarding my extremely high water bill. Highly recommended. (See More)
3/31/2018 |
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(no comment) (See More)
3/31/2018 |
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prompt, courteous, knowledgeable (See More)
3/27/2018 |
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Sean and Cory did a thorough job and finished the work for a fair price ! They showed respect for me and my property and did a fantastic job cleaning up. They explained everything they were doing and finished the job within the timeframe promised. Would definitely recommend to anyone and will use again. Thank you Universe! (See More)
3/23/2018 |
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The Serviceman was very friendly, polite, helpful, well informed, neat, can't think of a negative. (See More)
3/13/2018 |
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