Jason W.
Field Service
Message from Jason:
I like making sure my customers are comfortable in their homes.
* Total number of reviews and star-ratings are based on
data collected during the time period Universe Home Services has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
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This was the easiest appointment to schedule and Jason was great - extremely professional and friendly. Will use Universe for all services moving forward - great experience and very affordable. (See More)
11/12/2020 |
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The team worked effeciently for four hrs. Very courtious, pleasant, very neat, cleaned up afterwards. (See More)
8/31/2020 |
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no comment (See More)
8/13/2020 |
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See my reviews on google. (See More)
8/10/2020 |
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Nobody wants to have a problem with household stuff... plumbing, electric, heating, a/c, appliances... we'd all just like them to perform the way they're supposed to. Unfortunately, that's not how any of this works. Problems are inevitable. And it's when those inevitable problems DO happen that I'm glad I deal with Tim and the boys from Universe. They show up when they say they will, they do what they say they're gonna do, and they won't stop until it's all working the way it's supposed to. Gotta love it!
The latest storm knocked 3 of my ductless units out. Called Universe and got their first open appointment. Jason shows up, and an hour later everything up and running as good as new. Can't say enough good about these folks. They just flat out perform! (See More)
8/08/2020 |
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Jason is the best. Knowledge and reliability and courteous (See More)
8/07/2020 |
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Jason helped me with my Central Air yesterday - he was very courteous and knowledgeable. A true professional! Thanks (See More)
7/28/2020 |
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The service is great. Always get an appointment for the very next day without any hassle. The technician arrived as promised within the scheduled window , was and very friendly and completely the work professionally and quickly. These guys really know their stuff. (See More)
7/21/2020 |
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They were great new the problem and fixed in just a few minutes. Many thanks could not have asked for better service. (See More)
7/19/2020 |
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They are so awesome and very meticulous and professional in their work. (See More)
7/08/2020 |
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Jason was awesome!! (See More)
7/01/2020 |
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My serviceman Jason was courteous, knowledgeable and efficient. He diagnosed the problem and explained the situation to me. He worked efficiently. I would definitely recommend Universe Repairs and Jason to friends and family. (See More)
6/25/2020 |
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Jason W. is professional, knowledgeable and willing to go into an attic with blown-in insulation. Not an easy task. This job took took two people and Jim P. was an additional asset. I have had only good experiences with Universe. (See More)
6/24/2020 |
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Jason is a great technician who has been to my home previously to make repairs and maintenance work on my heating system. Yesterday's visit was to see why my Air Conditioner unit failed to remain on after a brief period of running the day before. He checked the compressor and was able to get the system back up and running. I recently added my ac maintenance contract to my heating contract because I have had nothing but praise for this company. UNIVERSE prides itself on having knowledgeable service techs and providing timely service all year long whether its for your boiler or A/C systems. (See More)
6/13/2020 |
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no comment (See More)
6/12/2020 |
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Jason was extremely professional and explained all of our options. (See More)
6/11/2020 |
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no comment (See More)
6/10/2020 |
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Excellent experience. Jason was on time as promised , checked everything out and answered all my questions. Super happy I went with Universe.
Rob A (See More)
6/09/2020 |
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The technician examined my central air unit and determined i had a bad condensation pump. And wanted to charge me 400.dollars for a 50 dollar pump. Not an acceptable practice. And i declined any further service (See More)
6/08/2020 |
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Always professional and always on time. They have saved us several times. (See More)
5/01/2020 |
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no comment (See More)
4/25/2020 |
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Survey is repetitive. I already commented for you on 3 platforms and called to say thank you as it was finally warm in my workspace. J was wonderful. Fixed problem in a mask, kept social distancing standards, fixed problem.and reminded me that i have a service contract and owed nothing. He even reminded me to turn down the thermostat ( i set it to 90 hoping that it would reach over 66 degrees) kind, understanding and prompt service. I also appreciate the honesty and guidance because I'm not house smart. I work hard enough to have a house but not always sure how to fix things or what to do. (See More)
4/14/2020 |
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I'm lucky to have a home, i work long hours and I'm often unaware of how to take care of my home. With new standards of working at home, my heater wasn't heating. I even ordered a space heater, and made a video to ask for as advice as to why i might be setting my thermostat incorrectly. Universal is an essential service, they are allowed to do service calls. They were clean, friendly and kept social distancing standards. Universal wore a mask the whole time, flushed the radiator and reminded me i was on a service contract so the call was free. I was also reminded to turn thermostat down from 90 because if i didn't it would actually get that hot. When I'm not as house smart as i should be, it is nice to have honest professionals help me out. I have kept my service contract with them for years. The contract and company was recommended to me by the previous owner of the house. (See More)
4/14/2020 |
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I'm lucky to have a home, i work long hours and I'm often unaware of how to take care of my home. With new standards of working at home, my heater wasn't heating. I even ordered a space heater, and made a video to ask for as advice as to why i might be setting my thermostat incorrectly. Universal is an essential service, they are allowed to do service calls. They were clean, friendly and kept social distancing standards. Universal wore a mask the whole time, flushed the radiator and reminded me i was on a service contract so the call was free. I was also reminded to turn thermostat down from 90 because if i didn't it would actually get that hot. When I'm not as house smart as i should be, it is nice to have honest professionals help me out. (See More)
4/14/2020 |
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Jason did a great job even working in the pouring rain thanks again Jason let’s here it for local businesses. ***** **** ********** (See More)
4/09/2020 |
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Universe completed the outside portion of annual A/C maintenance today, They called me to set up appointment and explained that the technician would not come into the house but make sure the compressor unit was fully charge and properly functioning. Everything went well. (See More)
4/07/2020 |
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Our rep, Jason W was on time, Very Courteous and Knowledgeable. (See More)
3/30/2020 |
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Very Professional !!! (See More)
2/23/2020 |
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They called me this morning to remind me of my yearly boiler maintenance and asked if it was ok for the technician to come today, they told me the time frame was from 3 to 7, I said yes. Jason arrived before 3:30 and he was very pleasant. I'm very satisfied. (See More)
2/14/2020 |
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Jason arrived promptly at my door with a smile on his face! He was very helpful, efficient and friendly. Great service! I also must mention Alyssa, the dispatcher, who took my call for service. She listened and understood the issue and then called me back to confirm time of appointment. She was great!! (See More)
2/11/2020 |
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They are always so quick to help and so efficient! Their technicians are friendly and accommodating. I recommend Universe whole heartily! (See More)
2/04/2020 |
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Very nice and professional service. (See More)
1/28/2020 |
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no comment (See More)
1/28/2020 |
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Jason was very timely, helpful,and was honest with me. He gave me a simple answer on what was wrong with my water heater and how it can be fixed. I would definitely recommend universe to friends (See More)
1/24/2020 |
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We are 2 sisters and have NO clue about gas heat. So when the basement heat was not working we called Universe and Jason came and put us at ease. It was a simple fix but he did NOT make us feel stupid. Love Universe!! (See More)
1/21/2020 |
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Jason was right on time, friendly, and helpful. Universe is the best. (See More)
1/13/2020 |
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Jason was extremely knowledgeable and professional. Courteous in explaining the work to be done without feeling superior to my lack of expertise. (See More)
1/11/2020 |
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Had an issue with burner they were helpful on the phone and had someone out to fix it immediately! Jason w. Was very friendly and went over everything he had to do to fix it. Very pleased with the service (See More)
1/03/2020 |
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no comment (See More)
1/03/2020 |
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THANKS, JASON FOR THE OUTSTANDING SERVICE AND HIS ***HIGHLY RATE HIS SKILLS***. THE COMPANY IS THE BEST. I USED THE COMPANY FOR ALL MY REPAIRS. (See More)
12/30/2019 |
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Jason was a lifesaver! Did everything to make sure we weren’t overcharged. Supercharged our heating system on a cold night. Great service all around. (See More)
12/27/2019 |
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Jason was great came in new right away what was wrong fixed and I was up and running.i called universe at about 7:30am they called me back about 20 minutes later gave me a time between 8am-12pm and Jason was here by about 9 am.i have a service contract with universe well worth the piece of mind.cant say enough about Jason very polite nice new what he was doing and it was Christmas Eve day and he was still very nice in a great mood great guy great company.but get the service contract well worth the money to have piece of mind. (See More)
12/24/2019 |
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Jason came to our home within the window promised and was incredibly friendly. He was knowledgeble and worked with efficiency but spoke to my husband and me the entire time. (See More)
12/14/2019 |
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jason was a pleasure, answered any question i had. (See More)
12/04/2019 |
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Jason was an exceptional service provider. Very informative and responsive to some of the problems I had been having. I was very happy with the service. (See More)
12/03/2019 |
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My heat failed this morning, around 4:30 AM. I turned off the furnace and went back to bed, thinking I could make it a few hours with no heat. I woke up around 7AM, the internal temperature in my home as 61, that's when I called Universe. Jay showed up to my house around 9, and quickly resolved my issue. He was prompt, polite and new just what to do to resolve my issue. Thanks Jay, thanks Universe. On to Thanksgiving! (See More)
11/27/2019 |
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Jason was friendly, courteous and knowledgeable. Completed the job in a clean and quick time. (See More)
11/26/2019 |
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The workers that have come the couple times when I had issues with my on-demand hot water heater are always kind and respectful. but overall as a company they are not very good on finishing the job, and doing it right I am starting to believe. Im still waiting for them to schedule my final inspection, it's been months. Apparently the installers who installed my unit put in the wrong exhaust. My "less than a year old" unit stopped working the other day. They said there was condensation buildup inside the unit. Dont know if that makes any sense but that's what I was told. Hope this is not a constant problem. Now they drilled another hole through the side of my house for a new exhaust. They said they would be back the next day to finish the job because part of the exhaust pipe is inside and they said it had to run outside. My siding is also all messed up now from the second hole. Hope they fix this before we get bad weather. It took 2 visits to get the unit running again because they had to get a new part. I am still waiting for them to get back to me about finishing up everything. It is now about 5 days later. (See More)
11/18/2019 |
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no comment (See More)
11/08/2019 |
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Excellent and friendly service. (See More)
10/23/2019 |
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On time great job. Price reasonable. (See More)
10/22/2019 |
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Told me I needed new gas valve, and a pilot assembly because the system was old and wouldn’t turn back on. Quoted me 740+ Told him I’m not paying 30% of the cost of a new boiler (2500) for a simple repair. Watched how he opened the boiler and removed the pilot. When he left I removed the pilot the same way, cleaned it up a little and re-lit it without an issue at all. I guess because I’m young he thought I wouldn’t know any better and tried to take advantage to charge me 7+ for an unnecessary job. Good thing I’m in the home improvement business and know a little better then most people do Because I would’ve been scammed out of 700+ dollars for no reason at all. I was planning to get a service contract with them but now there’s no chance in hell of that happening either. (See More)
10/22/2019 |
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I called Universe and spoke to Lauren,and true to her word service was provided quickly. Jason W. switched out a gas valve and was clean, knowledgeable,and professional. We are very pleased with the job done. (See More)
10/11/2019 |
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Always a great experience. Jason was knowledgeable, fixed problem immediately. Very friendly (See More)
10/09/2019 |
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Jason was on time, neat, accurate and answered my question about a buzzing relay and he took care of the problem. (See More)
9/03/2019 |
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The service was fast and friendly. I’m very happy with the level of courtesy and professionalism displayed by Jason W. (See More)
8/22/2019 |
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They were efficient, professional, and courteous (See More)
7/18/2019 |
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Team was professional and courteous. (See More)
7/17/2019 |
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No complaints. Everything was satisfactory. (See More)
7/09/2019 |
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Review Date: Jun 29 2019 3:24 am
Customer Name: SUSAN WAGNER
Employee Name:
Richard K.
Review Site (click to view): Better Business Bureau (See More)
6/29/2019 |
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Fantastic and friendly technician. Showed up on time and diagnosed and corrected the issue immediately. (See More)
5/12/2019 |
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I had a leaking hot water heater. Jason was fine. He diagnosed the problem and ordered the parts which would arrive in about a week. The job would cost a few hundred dollars. My issue is with the ensuing breakdown in communications. The next day I called Universe and requested a price to REPLACE the entire unit (a job that would cost approximately $2,000). I was told Jason was the person most familiar with my system and would call me back. Two days later and no return call. I then called Universe and requested to speak to a manager/supervisor. I was told that everyone was out on jobs, but someone would get back to me. No one did. I eventually purchased and installed a new hot water heater. I was disappointed that my calls were not returned. I had done business with Universe many times over the years and had been very happy with their work. On this occasion I feel they really dropped the ball. (See More)
3/19/2019 |
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Very professional and explained what was performed. I would highly recommend and use Universe in the future. (See More)
3/06/2019 |
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Called with leak sent rep, didn't repair.
Sent new rep ordered parts.
Called about wrong parts ordered.
New rep fixed problem, (See More)
2/08/2019 |
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My house has 6 hydronic loops, one of which was critical to keep warm to avoid a burst pipe. The tech flushed the air out of that loop, and it warmed up. However, after he left I noticed one of the other loops was cool, not an emergency, because it was not at risk of freezing. I will probably have to call him back after the big freeze ends, to flush more loops. (See More)
2/01/2019 |
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Same day service at 22 degrees F for avoiding an impending pipe freeze, in the face of senior clutter covering the air release valve of an upstairs hydronic heat loop. Was able to flush air out of the loop at the boiler instead. Glad I had a service contract. (See More)
1/30/2019 |
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Jason was timely,professional and pleasant to work with. He is a credit to your firm. Sincerely, ***** ** ****** (See More)
1/24/2019 |
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Another great experience with Universe. Your technician was on time, courteous and diagnosed the situation quickly. He had the part on his truck and did the repair in no time. Thank you Universe! (See More)
1/15/2019 |
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Great service every time. Their workers are always professional and very friendly. (See More)
1/09/2019 |
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Jason did a great job (See More)
1/07/2019 |
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Professional, courteous, knowledgeable from the first person I spoke with to make the appointment, to JAson the tech that showed up to make the repair. Universe is 1 all the way (See More)
11/30/2018 |
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Jason was awesome. Knew what he was doing .
Best service (See More)
11/21/2018 |
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Great service ,Jason comes to my house for 3 years now ,always happy to see him ,because I know my problem will be solved.Tim I met first time,they worked great together,solved my problem quick ,explaining everything. (See More)
11/12/2018 |
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Jason was an absolute professional. He was patient and very knowledgable. Thank You. (See More)
11/02/2018 |
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I am very satisfied with your services.
I have already recommended your services to a friend.
(See More)
10/27/2018 |
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(no comment) (See More)
10/19/2018 |
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Called one morning next day the tech Jason showed up on time. Very professional new his job well fixed the problem. Great service have used them before will use them again. (See More)
10/16/2018 |
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Jason and his helper were prompt and efficient
I am very satisfied with the tune up, neat.
I hope you do your best to keep these knowledgeable men and keep training the younger men
Service contract is keeping my system running smooth
Thank you
Frank w (See More)
10/13/2018 |
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Extreme professional. (See More)
10/12/2018 |
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Quick easy painless (See More)
10/10/2018 |
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Jason W (Jay) was not only professional, knowledgeable and skilled in both resolving my heating and AC issues, but he was also courteous, friendly and kind! I will request Jay next time as well! I give him 5 stars, for sure! (See More)
10/03/2018 |
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Jason W (Jay) is not only professional, knowledgeable and efficient, but he is also polite, friendly and kind. I am going to request him every time now that I have met him! (See More)
10/02/2018 |
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Have had Universe now for over 10 years maintaining our Hot Water Heater and Furnace. Technicians all have been great. Customer service excellent too. Would recommend. (See More)
9/23/2018 |
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Universe is a top notch business. From a team of professional guys who came for a new install, to the service men that came to service my furnace, there was only a high level of integrity and knowledge of their trade. I wouldn’t use anyone else (See More)
9/11/2018 |
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Technician Jason was awesome.
Professional, courteous & efficient.
Highly recommend. (See More)
9/07/2018 |
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You can only use my first name if you post this review. (See More)
9/01/2018 |
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Excellent response time and quick diagnosis and repair. Jason was very professional, explained the problem and solution. I have used Universe for many years and I highly recommend their service. (See More)
8/31/2018 |
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Outstanding work (See More)
8/30/2018 |
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I called just before they closed and the next day (on a weekend) they were able to come out. The serviceman was quick, efficient, and friendly. (See More)
8/22/2018 |
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My serviceman arrive in a timely fashion and was able to diagnose the issue within minutes. Since I already had to pay the service fee, he still looked at the unit to confirm. He also provided feedback on the unit, the setup of the house for cooling, and possible alternatives for the future. Because of this serviceman, I will most likely use this company when my unit needs to be replaced. (See More)
8/20/2018 |
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Have been with Universe for many years- from homebto conddo. Very couteous as well as people who have serviced our needs
Would recommend to all (See More)
8/14/2018 |
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Jason was prompt,pleasant and gotnthe job done in a timely fashion and knowledgeable. He is a keeper (See More)
8/01/2018 |
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Since we live in a condo community we hear what others have paid to have their central air replaced. When we got the estimate and warranty info from Universe we were pleasantly surprised with the quote we got and the timeframe for our installation. (See More)
7/27/2018 |
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Excellent Service - very professional (See More)
7/26/2018 |
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(no comment) (See More)
7/21/2018 |
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When our central air went down we called several places for someone to come and see what was wrong. It is July and it’s hot. No one even called us back except for Universe. They came out the next day, on time and fixed the problem. (See More)
7/14/2018 |
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The company is wonderful
They always do their best to schedule a service call.
Fyi- buy the yearly contract�you never know what can happen.
Technicians Eric and Jason are wonderful. They know what they are doing and always polite and friendly (See More)
7/10/2018 |
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The company is wonderful
They always do their best to schedule a service call.
Fyi- buy the yearly contract�you never know what can happen.
Technicians Eric and Jason are wonderful. They know what they are doing and always polite and friendly (See More)
7/10/2018 |
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Excellent customer service. Honest and thorough. I can always depend on them to show up and quickly fix any issue ive had in the 20 years ive been using them. (See More)
7/07/2018 |
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Excellent service, best quality, could not recommend more highly. (See More)
6/23/2018 |
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Excellent work, excellent follow up by home office, very happy with quality and honoring of service agreement. Highly recommended. (See More)
6/14/2018 |
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Universe's employees are pleasant to deal with. Customer friendly. Their field staff are happy to answer questions and take the time needed to fix any issues. Always quick to respond. (See More)
5/31/2018 |
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plesant professionl (See More)
5/24/2018 |
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The technician was prompt and informative. Overall experience was positive. (See More)
5/22/2018 |
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The installers were great. They worked outside in the rain all day.
Excellent installation of my ductless AC unit. Thanks guys. (See More)
5/17/2018 |
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(no comments) (See More)
5/15/2018 |
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(no comment) (See More)
5/11/2018 |
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Excellent customer service (See More)
4/25/2018 |
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i OBTAINED AN APPOINTMENT VERY QUICKLY. THE tHE MECHANIC PERFORMED HIS DUTIES EXPEDITIOUSLY. (See More)
4/20/2018 |
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Jason was very friendly and explained everything to us. He gave us options and gave us time to make a decision. (See More)
4/17/2018 |
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We had a leak from a pipe between the hot water heater and the furnace. It was late at night and he took care of the problem quickly and was very pleasant and knowledgeable. He is only the best service men at Universe. (See More)
4/10/2018 |
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Jason was the nicest person you would want to come into your home, he was caring, and knows his job. Would recommend him in a second... (See More)
3/28/2018 |
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Jason came into the house.. Was neat, polite and got the job done.. Really impressed.. Thanks so much (See More)
3/25/2018 |
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(no comment) (See More)
3/23/2018 |
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Jason was very professional. We highly recommend him. (See More)
3/20/2018 |
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