Frank N.
Field Service
Message from Frank:
I enjoy helping customers and fixing their heating and air conditioning equipment.
* Total number of reviews and star-ratings are based on
data collected during the time period Universe Home Services has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
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Frank was the best ! (See More)
10/05/2020 |
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Frank was the nicest guy, so professional and explained everything down to a T. Would recommend 1000%! (See More)
10/02/2020 |
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no comment (See More)
9/28/2020 |
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Excellent service. I was very impressed with Frank (the technician). He was very professional and extremely knowledgeable. (See More)
9/24/2020 |
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The service and work was excellent. Very satisfied with the way the job progressed . Was constantly apprised as to what what’s being done. (See More)
9/23/2020 |
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no comment (See More)
8/31/2020 |
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Explained to vendor on phone what specific task I needed their Service person to perform, clean the fan on a Mitsubishi split AC unit. They assured me their technician could perform task in one visit. Technician arrived, seemed confused with task on hand, used a upside down 5 gallon bucket to view unit, removed cover, I gave a 3 step latter to use so not to damage my new wood floors, removed cover and proceeded to explain this was a two man job, required removal of all internal components and that would be $1,000 when a second technician could be scheduled, but stated they are very busy. Closed unit back up and charged me $135 for basically nothing. What disturbed me most is YouTube demonstrates a way to clean the fan by simply removing the horizontal louvers simple slide clips, then from the center releasing the vertical louvers that simply swing out and guess what one man can now clean the fan from below, which I did using a soft brush a vacuum and gentle cleaning agent. I am disappointed they did not offer this as a solution (obviously designed for this very task), charged me to tell me what I already knew and wanted to charge me $1000 for what turned out to be a one hour job. I am very surprised at Universal who I always believed was a reputable company I guess they became complacent. In all fairness ELM A/C did the same thing to me, showed up said I need a fan cleaning and would have to be scheduled. Elm never bother to even call back, why i turned to Universal and described precisely what needed to be done. (See More)
8/20/2020 |
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Both service people were prompt, professional, and pleasant. They diagnosed the problem and scheduled an acceptable repair date, as they need additional parts. (See More)
8/19/2020 |
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I had an issue with my 24K unit during the extreme high heat last week. I called and the service man was here today Monday and checked the entire system and confirmed everything was working correctly. (See More)
8/03/2020 |
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Our air conditioning upstairs stopped working. Frank came to see what the problem was and fix it. He was professional, articulate and told me what was wrong. Basically our system has outlived itself. We've had it for 17 years and it's only supposed to last 12-15. So we decided to have it replaced. He could have just left it at that, but he didn't. He went the extra mile and hosed off the coil, got the unit working again, and it will limp along until it can be replaced. Really great service. (See More)
8/01/2020 |
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Frank the technician arrived on time and was very courteous and professional. My AC was back up and running in less than an hour. Thank you Universe Home Services! (See More)
7/23/2020 |
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AC shut down. Frank from Universe showed up on time and was very professional and helpful. Got my AC back and running in no time!! (See More)
7/22/2020 |
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Great serviceman explained all the options. Very professional and courteous (See More)
7/15/2020 |
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Frank N was a very knowledgeable and helpful service tech. He checked the complete system, diagnosed, repaired and suggested a way to keep the system efficient. (See More)
7/13/2020 |
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Frank himself was fine. He came out, examined the unit, and found several problems. Due to the age of the unit, he suggested complete replacement which I did not have a problem with. However, when the salesman from Universe came out, I received a quote that I was able to beat by several thousand dollars with a higher end unit from the same manufacturer. (See More)
7/10/2020 |
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Everyone at Universe is very nice, from the receptionist to the technicians always very courteous (See More)
7/01/2020 |
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Awesome service ..Frank and Tim did a great job (See More)
6/30/2020 |
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Awesome service ..Frank and Tim did a great job (See More)
6/24/2020 |
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no comment (See More)
5/15/2020 |
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very polite and extremely helpful (See More)
5/06/2020 |
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We have been using Universe for several years, they are prompt, courteous and knowledgeable. The office manager,Dottie is very helpful (See More)
5/06/2020 |
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no comment (See More)
5/06/2020 |
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they have excellent customer service....very attentive and prompt.... (See More)
4/07/2020 |
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Frank was great, arrived within a half hour on a Sunday night. located the problem repaired it also repaired two future problems. within an hour I had heat. my home was nice and toasty. Thank you again !! (See More)
3/23/2020 |
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technition was very prompt and had all the parts needed to repair the heating.in 2hrs the heating system was back on. (See More)
2/19/2020 |
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technition frank.n came to my longbeach home. he is very professional and courtious.he had the tools and the parts to repair my heating system in 2 hrs. would highly recomend universe home services frank scherz longbeach ny (See More)
2/18/2020 |
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no comment (See More)
2/17/2020 |
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no comment (See More)
1/23/2020 |
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Big thumbs up to Universe Home Services. We have had this company for about five years. I think we pay $360 per year for a maintenance program and emergency call service. We’ve had to call them to her three times and they’ve always been great. About six months ago they install the tankless water heater which we loved and has given us no issues, as well as a whole house water filtration system When I was trying to do the dinner dishes about nine I noticed the hot water was ice cold and then realized it was no heat coming up. I called the number and got the answering service. They were very pleasant and within three minutes I had a callback from the lady at universe. She was as pleasant as if it was 10 o’clock in the morning. She told me someone would be dispatched right away and within about 55 minutes very nice gentleman (Frank) was at the door - again, with a smile as if it were normal working hours and not 10 pm. Turns out the tankless boiler needed to be reset which only took a few minutes and he stayed long enough to make sure that the heat was coming up and the water was nice and hot. Within 90 minutes of realizing I had no heat or hot water everything was taken of and everyone that I dealt with was pleasant and professional. Very pleased :) (See More)
1/07/2020 |
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This is review I posted on a local FB page
Big thumbs up to Universe Home Services. We have had this company for about five years. I think we pay $360 per year for a maintenance program and emergency call service. We’ve had to call them to her three times and they’ve always been great. About six months ago they install the tankless water heater which we loved and has given us no issues, as well as a whole house water filtration system When I was trying to do the dinner dishes about nine I noticed the hot water was ice cold and then realized it was no heat coming up. I called the number and got the answering service. They were very pleasant and within three minutes I had a callback from the lady at universe. She was as pleasant as if it was 10 o’clock in the morning. She told me someone would be dispatched right away and within about 55 minutes very nice gentleman was at the door. Turns out the tankless boiler needed to be reset which only took a few minutes and he stayed long enough to make sure that the heat was coming up and the water was nice and hot. Within 90 minutes of realizing I had no heat or hot water everything was taken of and everyone that I dealt with was pleasant and professional. Very pleased :) (See More)
1/07/2020 |
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Extremely thorough and professional!
I can’t imagine another company being as good or better than Universe!
Nothing short of phenomenal! (See More)
12/09/2019 |
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He arrived promptly as it was a call placed after 11pm. He troubleshoot the problem and corrected it, He monitored the heating system to assure it was working properly. Thank you for your help. (See More)
12/06/2019 |
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Very neat job on our new boiler and hot water heater installation. Brian, Mike and Sean answered all my questions in a friendly professional manner ! We have found all the people at Universe to be very caring, helpful and courteous. We highly recommend Universe !! (See More)
11/28/2019 |
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Had a heat and hot water emergency late at night. Frank showed up at 12:45am and promptly and courteously took care of the problem. Can't ask for more than that! (See More)
11/20/2019 |
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Frank came close to 8:30PM, so it was late. He was there for over 2 hours, but he did a great job and even stayed to make sure the heat was working in every room in the house. He answered all of my questions with knowledgeable detail and clarified each thing he was doing to fix my heating system. By the end of the night my kids were sleeping comfortably in a warm room and bed. I had to wait an extra day in the cold, but the heat's still running and I'm confident that the Fall/Winter will be better because Frank's job well done. (See More)
11/18/2019 |
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Had a situation with no heat or hot water after normal business hours when the temperature was supposed to drop to below freezing. How comforting to call Universe and speak to a helpful person rather than listen to a recording. Frank was on time and diagnosed and repaired the problem right away. He was experienced and knowledgeable and had the parts he needed right in his truck! The best part was everything was covered under the service contract. Thank you Universe! (See More)
11/12/2019 |
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Your Technician was very good. solved our concerns within one hour Your price was a bit over the top . but we appreciate the quick response to our problem. (See More)
10/31/2019 |
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Frank was absolutely amazing. Service was super fast for an emergency call. He took the time to go over my problem and my concerns. He showed me everything from top to bottom. He knew exactly what was wrong and fixed it super fast. He gave me multiple options on what to do in the future so that it doesn’t happen again and made suggestions on how to prevent it from happening. I highly recommend this company. They stand by their contracts. (See More)
10/21/2019 |
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Was patient with finding out what was wrong. Once he found the problem he quickly corrected it. He then explained what was wrong so I could understand. Told me that the problem wasn’t dangerous just noisy. Good job,thanks (See More)
10/16/2019 |
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He did an excellent service- unfortunately gave me the wrong size for replacement filter Not 20x25. 1”. Should have been 15x15 as on other side of filter Still he is a keeper (See More)
10/12/2019 |
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Efficient and excellent service. Knowledgeable technician. Accurately analyzed the problem and informed the status. (See More)
10/09/2019 |
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Very satisfied today with service for our gas heater and water tank - by Frank from Universe -
and he explained to us any options for considering new equipment here (See More)
9/18/2019 |
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Very helpful in his assestments. (See More)
9/14/2019 |
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Frank was very polite and knowledgeable. He let us know he was running a little late which nice. (See More)
9/11/2019 |
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Frank was extremely knowledgeable and identified the issue and fixed it. Thank you very much (See More)
9/04/2019 |
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The technician who came to my house, Frank , was very courteous and knowledgeable. He did a thorough inspection of the air conditioning system inside and out. I was very happy with this. (See More)
8/02/2019 |
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Frank N. did the service on both of my
air-conditioning units; the central air on the 1st floor and the ductless unit in my basement. Frank was very professional, knowledgeable and informative. I have been using Universe for the past 11 years since I purchased my first home. They are phenomenal and I always trust all my home heating and air conditioning needs to them. THANK YOU UNIVERSE APPLIANCE for being the best in the industry!!! (See More)
8/01/2019 |
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Both young men were very courtious, pleasant and thorough in their work. We are very pleased with your company. (See More)
7/19/2019 |
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Review Date: Jul 16 2019 5:04 am
Customer Name: Richard Irons
Employee Name:
Mullin, D., Carolyn S.
Review Site (click to view): Better Business Bureau (See More)
7/16/2019 |
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Frank was wonderful. Explained what he was doing all the time. Gave us options for future. Very efficient. (See More)
7/11/2019 |
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I just didn't realize the prices for installing R410 to an existing unit and trying to find the leak in the system. It was an eye opener. (See More)
6/01/2019 |
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Frank was awesome, as usual. Courteous, professional, and careful. I would recommend him anytime. I do wish my brand new water heater wasn’t leaking 2 weeks after installation though (See More)
4/22/2019 |
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Frank N. did the service on both of my central
air-conditioning units. Frank was very professional, knowledgeable and informative. I have been using Universe for the past 10 years since I purchased my first home. They are phenomenal and I always trust all my home heating and air conditioning services to them. THANK YOU UNIVERSE APPLIANCE!!! (See More)
4/18/2019 |
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Placed a "no heat" service call, and got a call back within minutes, with the repairman (Frank N.) arriving within 90 minutes. Problem was immediately identified and fixed. Highly recommend Universe, and have had service contract with them for several years, and always highly responsive, with fair pricing and fast, expert service. (See More)
2/21/2019 |
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Thorough in analysis of problem and solution (See More)
2/16/2019 |
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(no comment) (See More)
2/05/2019 |
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Frank was absolutely the best. He was very professional, arrive at my home in less than an hour after my call, and explained everything to me. I was very happy when he finished. (See More)
1/18/2019 |
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Excellent service. Great team of professionals- like family. Couldn't ask for a better professional service provider. Special thanks to Frank who restored our service 123 last night. Thank you Frank! (See More)
1/10/2019 |
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The service was professional. (See More)
1/03/2019 |
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I called for a service today and a service man came out with in the hour .. Frank N , he was pleasant and knowledgeable.. I most appreciate his confidence and communication skills.. (See More)
1/02/2019 |
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On time and well prepared,clean and helpful. Lucky to have a worker like this. (See More)
12/27/2018 |
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Universe is always polite, professional and reliable. Very comforting to know they will always help us in a time of need! (See More)
11/21/2018 |
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Since starting a relationship with Universe, I’ve only received excellent service. Barney was helpful and kind. Brian was no different. He was knowledgeable and did a great job. He also kept the workspace clean and as quiet as possible. Frank was thorough and provided me options. (See More)
11/13/2018 |
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great service polite and helpful
arrived earlier than expected
identified and fixed the problem quickly
very pleased as always (See More)
11/13/2018 |
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came same day and on time (See More)
10/14/2018 |
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Universe came and replaced duct work in my attic . The four men who came to my home were very respectful, polite and did a wonderful job. I would recommend Universe highly (See More)
9/19/2018 |
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Steve and Peggy were very work knowledgeable, friendly, neat and helpful with our questions. They are keepers!!! (See More)
9/14/2018 |
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They were very professional, and they explained the task that was being performed (See More)
9/04/2018 |
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The installers were quick and efficient. They were very courteous and answered all of my questions. (See More)
8/18/2018 |
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The Universe Team arrived on time and were very courteous. Mike, first sat down with me and explained ever detail to me as to what they were going to do. His discussions were clearly defined and He explained from the very beginning of the Project. He created an environment, whereby you could openly discuss any areas of concern and ask any type of questions. They All were very courteous and knowledgeable (from just watching them perform) and also Mike was very knowledgeable in his explaining this system to me. They All worked very, very hard and as a "Team". Then they cleaned up afterwards. Mike then explained afterwards, how the system is going to work and showed me how to maintain the filters. He gave me some informative information, on how the system works and made sure that I fully understood. I Just love these Guys. They gave me top-notch service at 110%. They are just so awesome. You could not have wished for a better Team . Their Custom Service Skills were way above average(which a lot of workers, do not possess today). I have nothing negative to say against these Installers. (See More)
8/09/2018 |
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Had Central air installed 2 days ago. First, electrician installed electrical outlet below a window well grate so it could not be accessed. They came back to move it but now the system does not work 2 days after it was installed. The installers were professional and accommodating, but I feel that based on my experience, I used the wrong company for my central air installation. (See More)
7/20/2018 |
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Universe Home Services is a excellent
company they have always
exceeded my expectations. I would not hesitate to recommended them to family and friends.
(See More)
7/13/2018 |
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As usual Universe Home Services impressed my family with the excellent work they performed. The Techs were professional, respectful and knowlegibile. The price was the price I was quoted once everything was completed. I would Highly recommended Universe Home Services. (See More)
7/01/2018 |
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Great professional service. (See More)
6/29/2018 |
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(no comment) (See More)
6/16/2018 |
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The installation of my 3 ductless Fujitsu a/c units by Universe was completed in one day and I was very pleased with the quality and professionalism of their work. Being consulted throughout the installation was a definite plus. (See More)
5/10/2018 |
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