Erich S.
Field Service
Message from Erich:
I enjoy meeting people and fixing their heating and air conditioning systems.
* Total number of reviews and star-ratings are based on
data collected during the time period Universe Home Services has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
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Your service is very good and when I call you are always here to help me. Thank you again senior citizen. (See More)
11/13/2020 |
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Erich was very prompt and was able to diagnose the problem. Unfortunately, a part needed was not available so the work was not completed. (See More)
9/24/2020 |
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Eric did a great job for us today. We had work done about a week ago and it started to leak water into basement. Eric diagnosed the problem and was done in 15 mins. As of this date they did not charge us for the visit. (See More)
9/10/2020 |
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Once again, Universe to the Rescue for us!! Erich came to repair our central air conditioning and thankfully was able to do so! We have had the pleasure of having Erich as a repair technician before and are always appreciative of his professionalism and skillset as a repair technician! Thank you Erich and Universe Appliance Repairs! (See More)
8/31/2020 |
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Very prompt Courtieous got the job done (See More)
8/17/2020 |
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no comment (See More)
8/17/2020 |
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Universe Home Service is very professional. Highly recommend. (See More)
8/11/2020 |
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You have an excellent employee in Erik
He called before coming and arrived right on time
He explained what he was going to do and replaced
my Nest thermosdt and we immediately had air conditioning
Very efficient,courteous and did a great job (See More)
8/10/2020 |
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Erich did a quick installation and left the property looking neat and clean. The unit is functioning properly and his work was seamless. He explained everything that was done and was quite helpful given the heatwave underway. (See More)
8/01/2020 |
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Erich was great...came exactly on time...solved the problem within 10 minutes (See More)
7/31/2020 |
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I spoke with Jeff on the phone and Erich came to my house. They were both extremely knowledgable, friendly and solution oriented. I am extremely happy with the result. (See More)
7/23/2020 |
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ERic replaced the fan, he thought that was the problem:told me to thaw it out for 6 hours and then start:hopefully he was correct. (See More)
6/29/2020 |
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He helped us with a leak and escalated the issue to where it could get resolved overall work was well done (See More)
6/11/2020 |
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Have been using Universe for many years.
Never had a problem from keeping appointments , to pinpointing the problem. Highly recommend them. (See More)
5/22/2020 |
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no comment (See More)
5/06/2020 |
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on time n professionals professional (See More)
5/04/2020 |
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Excellent Job, great workers (See More)
4/29/2020 |
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erich s. arrived in protective gear, was courteous, knowledgeable, answered my questions, fixed the problem and serviced the AC unit quickly and efficiently.
excellent service as usual for the last 12 years.
thank you erich (See More)
4/20/2020 |
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Erich has always been very courteous, professional, beyond helpful. Works hard to resolve the situation. (See More)
2/24/2020 |
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Very nice Tech. On time. identified the problem in under 10 minutes. We had heat immediately after. (See More)
1/28/2020 |
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no comment (See More)
1/22/2020 |
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Serviceman came on time and annual maintenance was preformed- all went well- pleasant experience. (See More)
1/17/2020 |
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Serviceman came on time and finished the annual service - no problems everything went well (See More)
1/16/2020 |
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The technician came right away and was nice and efficient. I highly recommend Universe Home services (See More)
1/08/2020 |
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Repair tech Eric was a superstar. He was empathetic, informative, and kept me in the loop. Can’t say the same for the woman who answered the service department phone when I called to get a more up to date info on Eric’s Arrival time. She was rude, kept trying to talk over me and generally not friendly to a customer who spent $3,800 with them. Maye it was just a bad day. (See More)
12/23/2019 |
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Reliable, courteous staff. Work is neat and clean (See More)
12/19/2019 |
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Great service! Erich was courteous and fixed the problem quickly! Universe is the only ones to call for any heating problems. (See More)
11/29/2019 |
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The service was excellent Erich was prompt and efficient. He fixed the problem perfectly. Thank you. (See More)
11/21/2019 |
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First, Erich the technician showed 2 hours after I called which, in my opinion, is outstanding!! Second, Erich was extremely professional and explained different options for me. I am extremely satisfied with the whole process and would no doubt call them with ALL of my repair needs. (See More)
11/17/2019 |
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Professional staff in the office and in the field. Eric showed up on time and was friendly and knowledgeable. Thank you! (See More)
11/08/2019 |
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Great company, awesome service just had a problem with the 475 for 3 minutes work.. (See More)
11/05/2019 |
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Erich S fixed the problem with my gas burner quickly and efficiently. He explained everything that needed to be done. The work was neatly done. He’s very professional. (See More)
10/31/2019 |
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Universe came to my house to fix my central ac on the very same day I called them!! Erich S was excellent. He fixed my air handler in a very hot attic and did it professionally and quickly. Service with a smile. Thank you! (See More)
10/31/2019 |
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Very professional! Great teamwork! Explain what they were doing (See More)
10/19/2019 |
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Very professional! Great teamwork! Explain what they were doing (See More)
10/19/2019 |
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Great service. Technician arrived earlier than expected; skillfully diagnosed & fixed the problem. (See More)
10/16/2019 |
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Eric was personable and professional. I am very satisfied and confident. (See More)
10/16/2019 |
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I called Universe Home Service and was able to get a same day appt for my boiler issue. Service Tech Erich was prompt & professional and completed the work in about an hour. Thanks Universe!!! (See More)
10/15/2019 |
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Eric was a nice guy and did a great job (See More)
10/11/2019 |
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Eric was a nice guy and did a great job (See More)
10/11/2019 |
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Eric was a nice guy and did a great job (See More)
10/11/2019 |
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Thanks Universe for fast service to repair my burner this morning.
Job well done by Eric S. He was courteous & efficient.
He had the heat back on within a few minutes.
Thanks again.
(See More)
10/10/2019 |
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Erich was excellent. He's been to my home in the past for annual maintenance. I trust Universe to provide excellent service and to be honest. I've used Universe for many, many years and have always been satisfied. (See More)
10/09/2019 |
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After many years,,We have found universe
to be very accommodating ... (See More)
9/19/2019 |
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Erich from universe just serviced my gas burner... The gentleman
was very polite, introduced himself and he New His Stuff..
My husband and I were pleased .. thumbs up for Erich.. (See More)
9/17/2019 |
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A great experience as always.
Eric was very helpful (See More)
8/28/2019 |
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So professional, so neat installation. Having no problem with them. (See More)
8/28/2019 |
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We have used Universe for service in all four homes we have owned. We have always found the office staff knowledgeable and engaged. The service people are well versed in all areas of home service and can explain the situation in a way that is clear to a novice.
We highly recommend this service organization that has been here since the 1950's.
Eric the service man who worked on our Heating and A/C system recently, was very conscientious. He listened to our concerns and serviced both systems efficiently.
Thank you Eric. (See More)
8/27/2019 |
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we’ been their customer for many years. just moved to a new home. Erich came and inspected the heating/cooling unit for us. He explained everything clearly. Very satisfied with this company. (See More)
8/14/2019 |
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Erich was super nice and polite - and speedy! (See More)
8/10/2019 |
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Great guys... great job..fast and easy... (See More)
8/09/2019 |
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Erich was on time, pleasant, efficient and fast. I thought he was so good that I decided to use Universe again. Marge Leopold (See More)
7/25/2019 |
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Erich was very helpful and informative. Gave me options but told me what he would recommend as the best fix for my situation. (See More)
7/16/2019 |
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It was a pleasure working with Eric from Universe Appliance Repairs. He was professional, on time and knew exactly how to fix the issue I was having. I will definitely be calling them again for any questions, concerns or problems I may have in the future! (See More)
7/12/2019 |
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All ways do the right job (See More)
4/24/2019 |
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The crew was courteous and professional (See More)
4/05/2019 |
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Very satisfied with tech service. (See More)
4/03/2019 |
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Once again Universe to the rescue! Called on a Sunday morning had a tech at the house in about 45 minutes fixed in 10. Professional, they know there stuff, you can count on this company! Good job! (See More)
3/27/2019 |
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Professional, knowledgable, courteous and friendly. (See More)
3/24/2019 |
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Kind, courteous, knowledgable and awesome sense of humor. Have been a customer for many years and never disappointed. thank you so much for your help and patients ..... (See More)
3/21/2019 |
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Great. Answered all our questions as we are new customers. Checked out our gas burner and gas water heater. Very knowledgeable. Thanks. PS Even posted a note for future guys to come to the side door where the burner is. (See More)
2/15/2019 |
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You Guys are the best. (See More)
1/31/2019 |
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Prompt service , and on a timely fashion (See More)
1/29/2019 |
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Very prompted for appointment. Eric fixed the issue to my satisfaction in record time.very happy with their service (See More)
1/28/2019 |
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They were right on time ! Friendly and knowledgeable service person !!! Was in and out and did the job right!!! Totally happy with their service! I would highly recommend them to my friends and family!!! (See More)
1/21/2019 |
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It was freezing out today Sunday 1 20 2019 boiler had issues air in the system and temperatures were going to be below freezing tonight Universe sent someone right bled the system gonna sleep like a baby tonight. Thanks guys... (See More)
1/20/2019 |
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As always Universe has excellent service and responds to heating and air conditioning emergencies with experienced technicians. I have been a customer for 30 years and recommend Universe. (See More)
1/13/2019 |
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Very happy with the service provided we used them for an oil to gas conversion and the crew that came by to do the installation was very good they were very efficient courteous and the job was done properly. I will recommend them (See More)
1/02/2019 |
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Extremely prompt service and very courteous and knowledgable associates (See More)
12/03/2018 |
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My gas boiler went out Thanksgiving. The friendly and professional staff had a new boiler/water heater installed Monday. Everyone I dealt with was top notch. I highly recommend Universe! (See More)
11/28/2018 |
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Field Service Agent(Erich) was courteous & respectful. Excellent product knowledge. (See More)
11/06/2018 |
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Universe home services great people great job (See More)
10/25/2018 |
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did not arrive on time, told us before 12 ,came 12:40 (See More)
10/15/2018 |
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They are fast and efficient. Glad I have Contract. (See More)
10/14/2018 |
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Gas Pressure test: Juan and Joe were extremely efficient, professional, respectful and amiable while they worked in my house. They explained what they were doing as they were doing it. Definitely recommend. (See More)
9/21/2018 |
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Erich was kind , courteous and answered all my questions. He was genuinely concerned about all my questions. He educated me on basic boiler maintenance, the job was fast and professional. Thank you universite and thank you Erich! (See More)
9/20/2018 |
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My situation is not fixed. I still have barely any AC on today was 87 the house was 79! I am sweating in my house. It looks like my system was undersized by universal. Will you come through and honestly help to rectify the issue? (See More)
9/06/2018 |
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Technician was very helpful and knowledgeable. (See More)
9/05/2018 |
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The technician was on time, courteous and professional, and was quick to resolve the issue. It was a pleasure! (See More)
8/30/2018 |
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(no comment) (See More)
8/25/2018 |
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These guys are very professional and they have a great customer service department. They back their products 100% (See More)
8/13/2018 |
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The company is wonderful
They always do their best to schedule a service call.
Fyi- buy the yearly contract�you never know what can happen.
Technicians Eric and Jason are wonderful. They know what they are doing and always polite and friendly (See More)
7/10/2018 |
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The company is wonderful
They always do their best to schedule a service call.
Fyi- buy the yearly contract�you never know what can happen.
Technicians Eric and Jason are wonderful. They know what they are doing and always polite and friendly (See More)
7/10/2018 |
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These guys are awesome. Honest, responsive and complete professionals. Every tech and person on the phone I have dealt with have been great. (See More)
6/01/2018 |
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Erich was professional and polite. He completed the repair with no problems. (See More)
5/03/2018 |
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Universe has provided me with excellent service and repair for many, many years. I highly recommend them. (See More)
5/02/2018 |
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Universe is a customer friendly company. The techs are honest. I’ve never had a bad experience. (See More)
4/24/2018 |
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Erich did an excellent job. He was very friendly and efficient in his work. He checked out everything in my central AC system to make sure it was in good working order. I had a very pleasant experience. I highly recommend Universe. (See More)
4/23/2018 |
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Heating tune-up went great. AC not as well since compressor would not come on. Reason stated for the compressor not starting was not accurate...had to get another company to tune up the AC. (See More)
4/13/2018 |
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Erich came ahead of the scheduled time. He checked both the gas burner and air conditioning. He explained what needed to be done and replaced whatever was needed. He was polite and pleasant. (See More)
4/09/2018 |
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great efficient service (See More)
4/05/2018 |
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efficient knowledgeable and courteous prompt service Thank you (See More)
4/05/2018 |
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Very professional and repectfull. Erik is very pleasant and explained each step during tune-up of my central AC. (See More)
4/04/2018 |
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Woke up to no hot water or heat and as we have a service contract with Universe called them on Easter Sunday morning. Everyone was so polite and nice and our problem was fixed less than 2 hours after making phone call. The technician sent, Erich was so pleasant and professional. He fixed our problem in no time. Would highly recommend Universe (See More)
4/01/2018 |
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To replace a $17 thermocoupler in 15 min you charged $300. To replace a $160 Electronic 24V Low Water Cutoff in 20 min you charged $680. I’ll do it myself if I need to next time. (See More)
3/27/2018 |
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Great work & fast (See More)
3/26/2018 |
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(no comment) (See More)
3/20/2018 |
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Firstly, Billy, who had answered my morning call, was most understanding and compassionate and scheduled a service call within a very short time.
Eric, my Service Tech, was the most knowledgeable as well as personable gentleman. He was able to diagnose as well as resolve the issue in a short period of time.
Kudos to Universe and their Staff!! (See More)
3/15/2018 |
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Erich was very personable and did a great job, recommending what may help my heating and cooling issues and what would be the best way to accomplish this. Great job! (See More)
3/14/2018 |
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A good company my family also uses them, mechanics know what they are doing and do a nice clean job. Last May they installed a complete new HVAC unit very happy with it . They do things the right way. I was in the business for 37 years so I know what they did is right. (See More)
3/07/2018 |
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