Sean B.
Field Service
* Total number of reviews and star-ratings are based on
data collected during the time period Universe Home Services has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
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We utilized Universe to complete our ductless installation of 5 units. We were told over the phone that it would take a full day to complete the work. It took close to 12 hours to complete. About 3 days after the job, I noticed ice forming in one of the units and quickly called for service. Our ceiling above the unit was wet, our wood floors were wet and my sons bed had gotten water on it since it’s located under the unit. The following morning a service guy came out and opened the condenser that also had ice on it and stated that the lines weren’t installed properly and he seemed to correct the issue. I called afterwards to express my disappointment and the lady stated that she would leave a message for the manager Tim however I never received a response. This was my experience. (See More)
10/30/2020 |
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Professional and knowledgeable technicians. Very satisfied with the service provided by Brian and his team. (See More)
9/23/2020 |
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Mike, Rob, Dan, Brian, and Sean from Universe were highly professional and extremely knowledgeable. They were efficient in their work and I would not hesitate to recommend them to anyone in need of AC repair, replacement or maintenance. (See More)
8/18/2020 |
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no comment (See More)
6/24/2020 |
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Entire staff was professional and had a technical expertise for the ductless A/C installation. (See More)
6/08/2020 |
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no comment (See More)
5/27/2020 |
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Brian and Sean, did clean and efficient work installing our new ductless air conditioning units. I would feel confident to call Universe Home Services to have the team do another job. (See More)
5/23/2020 |
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no comment (See More)
5/15/2020 |
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they have excellent customer service....very attentive and prompt.... (See More)
4/08/2020 |
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Universe installed our gas conversion heating system 2 years and we were so pleased we called them again to install central air. Their workers are polite, knowledgeable professionals. They respected our home and took the utmost care not to damage anything. They even vacuumed and dusted. They left our house spotless. We would highly recommend them. (See More)
3/19/2020 |
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Excellent job. Scott.Sean, Brian and Mike arrived on time. Started the job immediately. They finished on time. Answered all my questions and cleaned up the job site . Very professional and friendly. I would highly recommend Universe and their 4 technicians. 5 STARS (See More)
3/14/2020 |
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Excellent professional service (See More)
3/07/2020 |
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Very neat job on our new boiler and hot water heater installation. Brian, Mike and Sean answered all my questions in a friendly professional manner ! We have found all the people at Universe to be very caring, helpful and courteous. We highly recommend Universe !! (See More)
11/28/2019 |
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They were all professional finished the job and will be sending a touch up person back to fix some small issues that arose from the complete installation of 2 a/c systems including all new duct work. I would highly recommend them (See More)
11/21/2019 |
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We had an AC unit and Heating system installed the technicians were outstanding, I can’t say enough good things about the work they did. (See More)
11/14/2019 |
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All workers were courteous, professional, and did excellent work. They cleaned up after the job was done and were very thorough with all aspects of the job. (See More)
10/22/2019 |
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I had a very good experience with universe. The team arrived on time and started to work right away. They seemed to work all day without taking any breaks . When they finished they took everything with them , ALL THEIR EQUIPMENT AND ALSO ALL THE OLD BOILER PARTS. When they finished Mike showed me the new boiler and explained how it works [some what]. All in all we are thoroughly happy with universe and would recommend them to others . (See More)
9/12/2019 |
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