Rob H.
Field Service
* Total number of reviews and star-ratings are based on
data collected during the time period Universe Home Services has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
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We utilized Universe to complete our ductless installation of 5 units. We were told over the phone that it would take a full day to complete the work. It took close to 12 hours to complete. About 3 days after the job, I noticed ice forming in one of the units and quickly called for service. Our ceiling above the unit was wet, our wood floors were wet and my sons bed had gotten water on it since it’s located under the unit. The following morning a service guy came out and opened the condenser that also had ice on it and stated that the lines weren’t installed properly and he seemed to correct the issue. I called afterwards to express my disappointment and the lady stated that she would leave a message for the manager Tim however I never received a response. This was my experience. (See More)
10/30/2020 |
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Great value and service. (See More)
9/18/2020 |
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Mike, Rob, Dan, Brian, and Sean from Universe were highly professional and extremely knowledgeable. They were efficient in their work and I would not hesitate to recommend them to anyone in need of AC repair, replacement or maintenance. (See More)
8/18/2020 |
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They were great and quick (See More)
6/30/2020 |
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no comment (See More)
6/24/2020 |
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Entire staff was professional and had a technical expertise for the ductless A/C installation. (See More)
6/08/2020 |
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