Tom L.
Field Service
* Total number of reviews and star-ratings are based on
data collected during the time period Universe Home Services has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
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The service and work was excellent. Very satisfied with the way the job progressed . Was constantly apprised as to what what’s being done. (See More)
9/23/2020 |
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Tom was a great serviceman. I’d rather have a man such as Tom making the house call instead of a young rookie. (See More)
8/24/2020 |
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There service was great !!! There very thorough no rushing in and out! A nd very knowledgeable ! I could not have pick a better company ! (See More)
8/24/2020 |
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Technician came today for maintenance to my boiler under my service contract... He was on time, efficient,, knowledgeable, and explained exactly what he would be doing (See More)
8/22/2020 |
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Both service people were prompt, professional, and pleasant. They diagnosed the problem and scheduled an acceptable repair date, as they need additional parts. (See More)
8/19/2020 |
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Tom Sr. New what the problem was and fixed it. We had two other workers here with in a week, and didn’t fix the problem. I give Tom A++++ (See More)
8/14/2020 |
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I highly recommend Tom Sr. He went above and beyond and provided great service. (See More)
8/13/2020 |
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Arrived as promised. Explained scope of work and kept me informed. Efficient thorough and a pleasure to deal with (See More)
8/04/2020 |
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Tim was great! Arrived as promised - knowledgeable, thorough and great to work with. (See More)
8/04/2020 |
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First of all I use Universe for my heating air-conditioning and electric. And for me the fact that every tech that comes is courteous, caring and really listens to what I have to say. When Tom came today he was thorough, did not cut any corners, and again was courteous and very competent. I know I spent a lot of money on heating and air-conditioning but their prices seem fair and they offer amazing financing plans that make repairs in upper grades possible. (See More)
7/20/2020 |
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universe is the best service company i have ever had the experience of dealing with.Tom Lwas on time,courteous wore a mask & took every precaution necessary in this pandemic we are living in.Thank you Universe! sincerely, ruth umanoff (See More)
7/17/2020 |
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As I wrote in my post on Facebook, "UNIVERSE!
they are the best! I've been a customer for decades and always very happy. They come the same day. Always. Very professional. Very friendly. Very helpful!
(See More)
7/07/2020 |
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no comment (See More)
5/19/2020 |
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Excellent Job, great workers (See More)
4/29/2020 |
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Tom is top notch at what he does. Universe has been reliable for us as a family. Thank you (See More)
4/16/2020 |
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Tom was thorough, polite and efficient. The only negative for the entire experience is the quality of the cellphone communication since the service visit was performed using social distancing. (See More)
4/15/2020 |
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Tom L is no doubt one of Universes top techs---he fixed my issue with my gas burner--replaced some parts that were wearing and did a very thorough maintenance on my burner which is aging--he also has an excellent customer service attitude---kudos to him (See More)
3/21/2020 |
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Called Universe for my annual preventative service to hot water heater and furnace and they were able to schedule me for the same day. Technician came within agreed upon time frame. He was friendly , thorough and explained everything. Turned out my furnace needed some work and parts replaced-thank goodness for the service plan. I have been a customer since the house was bought many years ago and plan to stay with them until we move. (See More)
3/12/2020 |
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The repairman that inspected our heater (under contract) explained everything he was doing and why. He also did some preventative maintenance. We continue to find Universe very dependable. (See More)
3/10/2020 |
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professional staff, quick to diagnosis and fix the problem. Responded within the confirmed time. I have had this company since 2002 and never required a service call until today. I think one reason is that they perform a yearly check-up service to make sure your equipment is running true before the winter season. So with a combination of good equipment, a company that maintains that equipment and keeps it running in top condition, you will never be left out in the cold. Thanks again to my service tech Tom L who was pleasant and professional. (See More)
3/06/2020 |
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The technician was excellent. It was great to have a man with such knowledge. (See More)
3/04/2020 |
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Tom was knowledgeable and informative. He explained the issue with my gas burner and told me how he would repair it. He competed his work quickly and efficiently. I would not hesitate to call Universe for any future problems I experience with heating repair. Tom was simply the best! (See More)
2/28/2020 |
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Tom was extremely knowledgeable and efficient. He explained everything courteously and did a terrific job. In fact, I am requesting him when the part comes in to complete the job. (See More)
2/25/2020 |
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Tom was knowledgeable and informative. He explained the issue with my gas burner and told me how he would repair it. He competed his work quickly and efficiently. I would not hesitate to call Universe for any future problems I experience with heating repair. (See More)
2/24/2020 |
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Tom L was excellent, a real professional. Actually cared about resolving our issue.
Very thorough. (See More)
2/10/2020 |
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Technician Tom was outstanding and very thorough. Was at my home 2-1/2 hours checking and testing my entire heating system. That just doesn’t happen anymore ! Old school service ! (See More)
2/08/2020 |
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Tom did a very thorough and fine job when fixing and replacing the relays in our boiler. Good job. (See More)
2/05/2020 |
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Tech came to the house on the early side of the appointment window which worked great for me. He took care of the problem with the HW heater expansion tank and made sure everything worked perfectly before he left. Very clean as well. I have used Universe for many years for my heating and HW system and will continue to do so. (See More)
2/03/2020 |
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Excellent work! (See More)
1/30/2020 |
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Excellent, fast service. (See More)
1/29/2020 |
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no comment (See More)
1/24/2020 |
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Knowledgeable, responsive, attentive and reasonable.
Thank you Tim, Tom, James, Billy and the rest for providing a quality and timely service to our family’s heating needs!
Bob S (See More)
1/21/2020 |
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Excellent service from Tom L (See More)
12/04/2019 |
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Tom Very good (See More)
11/12/2019 |
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Tom L. Great job neat, clean professional. Universe Appliance is number 1. Thank you. (See More)
11/04/2019 |
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Tom L. Was the best! He quickly diagnosed the problem- explained what was wrong in plain language to me and then did the repair. Thank you Tom! (See More)
10/25/2019 |
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the representative was patient and knowledgeable. He answered my questions fully and respectfully. (See More)
10/22/2019 |
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Technician was prompt and thorough. He gave me advice on how to maintain my ductless ac unit more effectively. Although the service is pricey (hence the 4 stars), the technician was exceptional (See More)
9/17/2019 |
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