Russ B.
Field Service
* Total number of reviews and star-ratings are based on
data collected during the time period Universe Home Services has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
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Russ and Juan are professional and friendly. I trust Universe , they have reliable employees. Will definitely recommend. (See More)
10/01/2020 |
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Guys did very good job. They were well organised and cleaned up after them selves. Job was neat, with attention to details, and these guys were proud about how it looks. Five stars without the question. (See More)
9/29/2020 |
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Universe has consistently kept my old house running. Yesterday, my leaking sink was fixed promptly and courteously. Russ B was charming and efficient. They come when promised, they explain my options clearly and leave my house better than it was. I never use any other service. (See More)
8/23/2020 |
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Replaced hot water tank (See More)
8/08/2020 |
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My husband and I had a new boiler installed by an amazing team. Russ B. Did a fantastic job. They worked hours and hours but didn’t stop until the job was done. We absolutely love our new boiler. And the hard work that went behind was no exception. I would like to thank everyone that was involved i don’t have all of their names but they did a great job. I would highly recommend their services any day !!! (See More)
7/29/2020 |
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Russ, the technician from Universe Appliance was friendly, courteous and very knowledgeable. He was able able to fix our kitchen sink leak problem. Turned out to be a dishwasher hose. He fixed and replaced the part the very same day. Thank you. (See More)
7/28/2020 |
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Excellent service and professionalism. Technician was super knowledgeable and friendly. Was extremely happy with the service. (See More)
7/23/2020 |
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Guys did very good job. They were well organised and cleaned up after them selves. Job was neat, with attention to details, and these guys were proud about how it looks. Five stars without the question. (See More)
7/06/2020 |
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Excellent company to deal with!!! Office workers very helpful and the field crew very professionals..they replaced my water service line and they did a very good job, Am very happy with the work done at my house...I recommend this company,, (See More)
7/01/2020 |
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Wonderful
Easy to work with
Pleasant knowledgeable and efficient
I use this company all of the time
They are truly a find!! (See More)
6/25/2020 |
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Russ is an exceptional young man
He is pleasant and knowledgeable
He diagnoses quickly and fixes things well.
I ask for him every time I need a plumber. A true Find (See More)
6/22/2020 |
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Wonderful
Easy to work with
Pleasant knowledgeable and efficient
I use this company all of the time
They are truly a find!! (See More)
6/20/2020 |
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He helped us with a leak and escalated the issue to where it could get resolved overall work was well done (See More)
6/11/2020 |
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This is the second time I have used this company and was completely satisfied both times. This time was during this crazy virus. Russ B was very polite and professional from start to finish. He explained all the steps he was taking to ensure my protection as well as his own and made me completely comfortable that safety and sanitization were a top priority. He took the time to explain all details involved in the job at hand; listed options available as well as pricing. Service was prompt, Cleanup complete. It was an all-round good experience. I will recommend this company to others and will use them again myself. (See More)
5/22/2020 |
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We called for service on a leaking pipe in the basement. Russ from Universe was here on time, diagnosed the repair and fixed the pipe along with an annoying noisy pipe that we've had for years.
He is pleasant, knowledgeable and will be requested by us for all future repairs. (See More)
4/29/2020 |
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Great service. Highly recommend. (See More)
4/22/2020 |
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Russ B. Was first and foremost professional, courteous, respectful, explained the plumbing problem, potential issues and the resolution in lay terms. I was provided with a written estimate of the work to be performed prior to starting the job. Russ was very conscientious ensuring he wore personal protective equipment while in my home during the pandemic. I was extremely satisfied with the services provided and would highly recommend Universe and Russ. (See More)
4/14/2020 |
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Wonderful
Easy to work with
Pleasant knowledgeable and efficient
I use this company all of the time
They are truly a find!! (See More)
4/02/2020 |
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no comment (See More)
3/20/2020 |
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Russ my tech was professional and treated my home with care. He answered all my questions and fixed all my plumbing issues I called about. Amazing service from start to finish. (See More)
3/15/2020 |
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Russ was perhaps one of the top service people we have ever had .... and that goes back many many years. He was not only super competent in fixing a plumbing problem that two other service people couldn’t, but he was extremely pleasant and easy to work with. (See More)
3/09/2020 |
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Russ was perhaps the most thorough and knowledgeable service person we have had in our home in over 50 years ... seriously. He solved our plumbing problem after two others couldn’t. And he was most pleasant to deal with. We would unquestionably recommend him. (See More)
3/06/2020 |
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Russ and Melanie were just wonderful from start to finish.
I will be requesting them for my next plumbing project.
Thank you (See More)
2/25/2020 |
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Russ was thoroughly professional: from prepping the entire area, to working diligently for several hours straight through to job completion,cleaning up, and explaining the work that was done. (See More)
2/18/2020 |
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service people...on time, very nice, one appliance problem was solved today....plumbing problems still to be done (if done right and on time I will be glad to write another review)....only problem is some of the work seems a little too costly....but again.....still pending an additional review....cannot give it stars on plumbing works. but appliance repair was good.....4 stars (See More)
2/08/2020 |
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I was very impressed with the installation and knowledge of his performance of extending my baseboard heating system, and cleanness. (See More)
1/30/2020 |
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He was very nice and neat and friendly.very easy to talk to (See More)
1/28/2020 |
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Technician courteous and competent. Explained work to be done and finished it in a efficient manner. Extremely satisfied. (See More)
1/24/2020 |
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Our experience with Universe was first rate from beginning to end. The office assistance, repairman's professionalism, promptness of arrival, ease in scheduling, and courteous, efficient service were all top notch. The plumber, Russ, was polite and efficient, He explained each step as he worked, doubled checked his work before he left, and even clean up so that you would never know work had been done. We have used Universe in the past and will continue to deal with them in the future for all our needs. (See More)
1/03/2020 |
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no comment (See More)
1/03/2020 |
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Russ arrived promptly after giving me a phonecall to give me an ETA. Although it turned out to be an easy fix, he discovered some issues that would cause me some concern in the future. He thoroughly explained the work I needed to get done to get the plumbing up to code as this is an older home. He took the time to explain to me the advantages of spending a little money now to avoid expensive costs in the future. I am extremely pleased that I was able to get someone out the same day as I made the service call. Russ was professional, personable and very knowledgeable. (See More)
12/26/2019 |
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Russ B. arrived promptly this morning, even a tad earlier than our scheduled 8am appointment for a plumbing estimate. He spoke with my husband at length regarding the work and even gave a few suggestions as well. Russ was both professional and quite knowledgeable and we look forward to having our new heating system and plumbing work done next week. Thanks Russ. (See More)
12/26/2019 |
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Russ the service technician was extremely helpful, courteous and professional. Response time was excellent. We are very pleased with Russ and Universe. * *** * (See More)
12/09/2019 |
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Most recent employee to visit and repair was Russ B. Hate to single him out as EVERY tech that has ever come to our home from Universe is the type of guy you would invite to dinner. Courteous and treat your home like it was their own or better. Have been a customer for over 40 years, first for appliances, then had ductless AC installed and a conversion to gas heat. Since then we have used our discount from the service plan to welcome plumbers and electricians. (See More)
11/10/2019 |
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Russ did a great job finishing up the project. Overall, Universe did a wonderful job. Everyone was knowledgeable, professional and courteous. (See More)
10/23/2019 |
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Amazing work JP and Russ are fantastic highly recommend (See More)
10/16/2019 |
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Russ was a wonderful tech. Polite, good at explaining my problem and options and he arrived on time to do the work. He was neat and clean and did a fantastic job! (See More)
9/06/2019 |
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Universal at its best! Joe and Russ were a great team. Did a wonderful job installing a new kitchen sink, faucet and new valves. Truly feel like I have a new kitchen. Thank you! (See More)
8/28/2019 |
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Russ was very professional worker. Gave me all the options to make an informed decision. (See More)
8/27/2019 |
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Russ was professional and efficient. Great personality and we appreciate his timely work. Sorry I hung up the phone on the representative calling to check on our feedback I thought it was a sales person calling. (See More)
8/24/2019 |
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Russ B. was professional, knowledgeable and efficient. He was done in less than 30 mins.
I appreciate the courteous service as always from UNIVERSE. (See More)
8/23/2019 |
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Russ, your tech was courteous, neat and helpful. Ed, the first tech here was also very good.
Your employees represent the integrity of your company.
(See More)
7/19/2019 |
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Universe employees are always polite, considerate and neat. Russ B did an outstanding job and were extremely pleased. Russ is a credit to Universe. (See More)
7/18/2019 |
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We had Russ B at our home today to replace our toilet waste line, flange and reset our toilet. From the moment he walked up to the door, he had a smile on his face. He was very kind and knowledgeable and his work and work ethic were exemplary. Highly recommend! (See More)
7/10/2019 |
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Thanks to The Universe crew especially Timmy, Tommy, and Russ. Both Timmy and Tommy arranged for Russ to come to my house on his day off and I am very thankful to all. Russ is so polite and friendly - thanks for coming by again. Universe, I love your exceptional customer service, your star shines brighter than all others. (See More)
5/12/2019 |
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Excellent service, very professional. Amazing job as promised, and left the residence very clean. Recommend them to anyone and everyone. (See More)
4/30/2019 |
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Russ was very knowledgeable and had pride in his work. He is a very competent man in his specialty and I trusted all that we spoke about as he explained everything to me during and after completing the job. I would hope Universe would send him again to my house for any plumbing job! (See More)
4/26/2019 |
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Russ and Cory did a wonderful job and treated my home as if it were their own. I would recommend them in a minute! Thank you for all you have done for me. (See More)
4/22/2019 |
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These men treated my home as if it were their own. They did a wonderful job and I would ask them back in a minute! (See More)
4/22/2019 |
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No comments (See More)
4/22/2019 |
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Russ could not have been nicer and was very professional and fixed our problem. Thank you. (See More)
4/18/2019 |
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Everyone at Universe has gone far and above what was necessary to help me and make a very involved job as easy and pleasant as possible. I highly recommend them! (See More)
4/12/2019 |
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No comments (See More)
4/11/2019 |
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Russ B. did a wonderful job explaining all there is to know about installing a complete house water filter. I found him to be knowledgeable, friendly and courteous. *** ** (See More)
3/30/2019 |
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