Riley Heating & Cooling - Our Reviews
Overall Rating
(1530 Reviews)
(405 Reviews)
(487 Reviews)
(457 Reviews)
(105 Reviews)
(11 Reviews)
(3 Reviews)
(62 Reviews)
* Total number of reviews and star-ratings are based on
data collected during the time period Riley Heating & Cooling has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
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The service technician Paul S. did a great job on my recent furnace maintenance. He was on time at the start of the appointment window and he was courteous in my interaction with him. Paul showed professionalism in the thoroughness of the job he performed. PAUL S. 01/20/22 |
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Don explained all issues during the maintenance of my furnace. The unexpected issue was the need for a new motor. After he explained what the problem was, I realized this needed to actually be done. I appreciate his professionalism and knowledge of the unit I have.
Riely is a company you can rely on.
Thank you. DON H. 01/20/22 |
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We were without heat for a very cold day/night and Riley was able to come out the first thing in the morning. Our unit is over 30 yrs old and John was able to quickly get it running. John explained what he repaired and the long term expectations for our system (unfortunately we will need a new system soon). John did what was necessary without over fixing the system which I appreciated. JOHN H. 01/19/22 |
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Excellent and professional work. DON H. 01/19/22 |
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I was very grateful for Riley's responsiveness after our 35 year old boiler died during a cold snap. The issue was diagnosed, part found and ordered, and repair executed at top speed. Unfortunately given the freeze, a had radiator burst, and I had to call Riley back to come help us fix that problem. They sent Jason M, the technician who repaired our boiler, back out the very same day and he spent several hours draining our system, cutting off the bad radiator, and giving us really good advice about options and next steps we could think about given the situation. Props also to Bernie in the main office who helped coordinate our services and always followed through. I am relieved to have found an HVAC servicer in my area I know I can continue to call on. BERNIE B., JASON M. 01/14/22 |
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At 4:45 on a cold winter afternoon I realized that my furnace had gone out. ****** in the office was very helpful and efficient, and by 5:10 ******, the service technician, was at my home. He found the problem quickly and made the necessary repairs. ****** was also very professional and polite. I could not have asked for better service. BERNIE B., Marty P. 01/13/22 |
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The fan on our furnace went out on a Saturday night, which meant we couldn't use the air conditioning. It was the middle of summer with temps in the 90s, so it was imperative we get it fixed as soon as possible. I called on Sunday morning, and Paul S. came out that day to look at the system and let us know what needed to be done. The parts were ordered immediately, and he came back the next day and fixed it. Later in the evening, we had a small issue with the HVAC condensation drainage and called the after hours service. Paul S. followed up with me about 10 minutes later to see if we needed him to come by. We managed to fix the problem on our own, but he gave us advice for maintaining the system so it wouldn't happen again. Then he called the next day to make sure everything was OK and working properly. We couldn't be happier with the level of service we received. As a result, we signed up for the annual maintenance plan too.
UPDATE: Service Tech John came out to do our annual heating system maintenance. After looking everything over, he said part of the system didn't seem to be functioning well and wasn't as efficient as it could be. Since we recently had that part replaced by Riley, it was covered under warranty and he was able to fix it right away with no charge. Still really pleased with the service. JOHN H. 01/13/22 |
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no comment JASON M. 01/10/22 |
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Technician arrived promptly and was able to fix problem. He described the work, was professional and courteous. Could not have done a better job. MIKE K. 01/10/22 |
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***** and more so his partner put in my new furnace with great care and expertise. I really appreciated their hard work so that the smaller sized new furnace safely occupies the space of the larger old furnace. ***** explained how the new programmable thermostat works, they left the area clean and I look forward to having Riley return in the spring to install the new A/C.Sincerely,******************************** COREY K. 01/10/22 |
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We bought our house last year. It came with a 6 year old Peerless boiler. Last year the boiler ran okay but did have a few times where it shut down and I had to restart it. Once the cold weather hit this year the system ran, but last week we had it shut down for 5 hours. So I looked up Peerless boiler service companies and found Riley. I called them in the AM and they were able to come out that afternoon to check out our boiler/heat. George was the technician and he was great. He assessed that our boiler most likely had never been serviced, and that a service/cleaning/restart/test of the system would be helpful. I agreed and George went to work and successfully got the system running very smoothly. George was super helpful and shared a few pointers on how the radiators in our house work/when and how to bleed them. He also provided me pricing on potentially replacing the damper vent in the future. Super helpful. In general I feel really happy that Riley and George worked so well. Owning a home with a boiler is new to me and I’m glad to have Riley available for service/advice and repairs. Also, George was very respectful of all Covid protocol regarding masking and distance. Thanks. George D. 01/08/22 |
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very professional. MIKE K. 01/07/22 |
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Mike went to work and pinpointed the problem with our heat system. He explained the issue and his plan to fix it. He also recommended some other preventative maintenance.
Mike has a great manner about him where he does not speak over your head but in ordinary terms. He has just the right amount of customer contact and is very skilled and professional and likable. I highly recommend Mike and Riley which we have been using for over 20 years. MIKE K. 01/05/22 |
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Paul showed knowledge and was extremely professional. Thank you paul. PAUL S. 01/05/22 |
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***** and more so his partner put in my new furnace with great care and expertise. I really appreciated their hard work so that the smaller sized new furnace safely occupies the space of the larger old furnace. ***** explained how the new programmable thermostat works, they left the area clean and I look forward to having Riley return in the spring to install the new A/C.Sincerely,******************************** MIKE K. 01/04/22 |
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Service Pro, Mike K. was prompt, professional, and courteous. A job done well & a well done job MIKE K. 01/03/22 |
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no comment MIKE K. 01/03/22 |
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Riley has been our HVAC company for many years, including a full replacement of our HVAC system several years ago. The technicians are always very pleasant and professional. Howard has been to our house before and we recommend him. Bernie who is on the phone, is always a delight to work with. BERNIE B., Howard H. 12/29/21 |
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Don H arrived on time and completed his work. Don is always friendly and professional. I'm always happy when I see Don H here to do my service. DON H. 12/27/21 |
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On time and very helpful. DON H. 12/27/21 |
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Excellent service; Don explained that he would examine the furnace, clean it and make any possible adjustments it may need for winter service. Don arrived at the designated time and did what he needed to do in an expedient manner, and it was nice to have met him. Nice guy. Howard H. 12/22/21 |
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no comment Howard H. 12/22/21 |
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George was great. Quick, efficient and had my best interests in mind; helpful and educational. George D. 12/22/21 |
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I've always had good experiences with Riley Heating & Cooling. I've been dealing with them for over twenty years since I was first referred to them by a colleague I used to carpool with. DON H. 12/20/21 |
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The BEST OF THE BEST. THE COMPANY AND THE PROFESSIONAL JOHN COULD NOT BE BETTER I RATE THEM 150%.. JOHN H. 12/20/21 |
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Howard was on time, friendly and professional. I have been happy with Riley service for years! Howard H. 12/19/21 |
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Called for annual furnace check and cleaning. ************** was very professional and efficient. Marty P. 12/17/21 |
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Don is a wonderful, efficient, trustworthy HVAC technician. I request him each season because he knows my home & I feel comfortable with him. Great employee! DON H. 12/15/21 |
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Mike always does a good job for us. George D. 12/14/21 |
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no comment PAUL S. 12/13/21 |
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****** efficiently gave me the appointment time I wanted. ****** was very thorough in his inspection and was also able to change the filter in my AprilAire. I have been very pleased with Riley since I began using them a couple of years ago. Thank you! BERNIE B., Howard H. 12/10/21 |
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Our furnace went out, our house was a meatlocker, and Howard showed up at 10:30pm to get the furnace running so my family could sleep comfortably. Ultimately we had to replace our 20 year furnace and Howard was as timely and professional as you could hope for.
Howard deserves a raise Fred because he is great. Howard H. 12/10/21 |
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**** did a fine professional job tuning up my furnace. Then he removed all the programming in my Nest thermostat because i would rather just control the thermostat myself. I have been happy with virtually all the techs who have come to my home. I particularly remember the year I came home at 5:00 on a December night and the furnace was out. Riley had someone out that night and got the hard to find part the next day. JOHN H. 12/09/21 |
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no comment DON H. 12/08/21 |
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no comment JOHN H. 12/08/21 |
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no comment JOHN H. 12/08/21 |
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We called Riley Heating on a Friday morning and told Ms. Bernie we were having trouble with one of our zones with our boiler. She said a tech could come out that very afternoon. Mike came out, masked which is important to us, and found out the problem; it was a malfunctioning zone valve. Since it was a German boiler; he'd have to order one and it would take a few days. Mike was very professional and explained everything to us in
layman's terms.
Ms. Bernie called us and helped us with scheduling. When he came to install the zone valve, we explained that we were also having problems with heat in the other two zones. He inspected and said it was the main pump, so we, of course, asked that he replace it. He had one in the truck so he said he could install it. He gave us the cost up front, which we appreciated. Before he was to refill the system, he noted that there was water coming out of the overflow and we told him we had trouble with a lot of water filling up the overflow pail last year. He said we could live with it or did we want him to install a new overflow valve. Again giving us the upfront cost. Of course we said yes.
Now,five days later after his repairs, during the first cold wave of the new heating year, all is working perfectly!
Thanks Ms. Bernie and Mike.
Margaret and James Massarello MIKE K. 12/07/21 |
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***** M has been doing most of my service work for many years He has also installed a new furnace and air conditioner several years ago and as always performed great work. I wish I could give him 10 stars in lieu of 5. JASON M. 12/06/21 |
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The representative arrived on time as scheduled and was very pleasant and helpful. I was so glad that Riley was able to get me in early on this maintenance program. DON H. 12/04/21 |
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John was friendly and helpful during his visit. JOHN H. 12/03/21 |
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no comment JOHN H. 12/01/21 |
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Our service was prompt, professional and the worker was gracious. we were totally pleased. Howard H. 11/29/21 |
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I highly recommend Riley Heating & Cooling, George was very professional and explained what he was doing and what was wrong with the heating system. The problem was fixed in minutes and I was very grateful they came the same day I called for service, the receptionist was kind and understanding. George D. 11/29/21 |
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no comment JASON M. 11/22/21 |
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no comment COREY K. 11/22/21 |
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no comment PAUL S. 11/22/21 |
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Was very happy with our service with ********* was very professional and friendly. Always have had a good experience with Riley technicians for over 40 years. DON H. 11/18/21 |
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Great customer service was very professionaland took care of the problem. Kudos to Jason! JASON M. 11/17/21 |
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George was very friendly and efficient. Very good service from Riley. George D. 11/16/21 |
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Jason and the team were excellent. The boiler system was installed over two days. It was a big job and they were able to work around our busy household. The final system is beautiful. Jason took the time to explain how to operate and maintain the system in detail. The team is very focused on providing premium products and service. Highly recommend Riley. JASON M. 11/16/21 |
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