Joe R.
Service Pro
17 years Experience
17 years Experience
* Total number of reviews and star-ratings are based on
data collected during the time period Reliable Heating & Air Conditioning has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
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When Joe Rose comes to our house I know that I can trust what he says about maintenance. He does a great job keeping both our units running. He has been here so many times he knows his way around. I look forward to seeing more of him in the future. Job well done. (See More)
6/15/2021 |
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I am very happy with Reliable and Joe in particular. Very helpful and very professional. Give him a raise for exceeding expectations! (See More)
5/25/2021 |
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Joe was courteous and competent. I hope to have him do any future services. (See More)
5/07/2021 |
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Reliable has been timely and very professional in all the work they have done for us. (See More)
4/21/2021 |
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Great service, was on time for appointment and the service technion was very efficient and explained everything very well. I have and would recommend Reliable to anyone. (See More)
3/30/2021 |
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Service was prompt and professional. Provides excellent feedback on way forward to better care HVAC systems. Very reliable by "Reliable" thanks, John (See More)
2/03/2021 |
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Our service guy Joe was great. He was efficient, courteous, & helpful. He took time to talk with us on some Questions we had about the remote. He was on time. Great guy! Great job! (See More)
12/01/2020 |
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Joe is a very good man. Give him a RAISE. JC (See More)
11/19/2020 |
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Joe is always helpful with information and explains what he did. (See More)
11/12/2020 |
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As always on time and did an excellent job. Answered the few questions that I had. Recommend highly the annual service to have unit checked. Because of service and products for many years, will be buying a generator unit for home. One of few businesses that still understand first class service and products. (See More)
11/10/2020 |
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Service has been great and response is quick. (See More)
11/06/2020 |
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As always, I was very impressed with Relaible Heating and Air. From calling in to schedule an appointment to saying bye to the technician as he left, everyone was very kind, knowledgeable and thorough in all that they did. I am very pleased! (See More)
11/03/2020 |
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Joe always does a great job. He is professional, knowledgeable and friendly. He has earned my trust and I request him each time I call Reliable. Fortunately, all I have needed is my regular maintenance service twice a year. (See More)
10/22/2020 |
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Excellent service over the years with super good technicians (See More)
10/19/2020 |
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Dependable and on time. I have always been pleased with Reliable service. Joe is friendly and does a good check-up on my heating and air unit. Hope Joe will continue to be my rep. (See More)
10/16/2020 |
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Always great service from Reliable. (See More)
10/15/2020 |
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I have used Reliable for years, keeping an annual service contract on heating/ac unit that I purchased from them. The maintenance calls are thorough and regular, initiated by them to ensure these take place. The few times that I have experienced an issue, they have been prompt in addressing it. I am an extremely satisfied customer and highly recommend them. (See More)
10/14/2020 |
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They are what they say they are—Reliable. (See More)
10/10/2020 |
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We have used Reliable for years and have them do inspection and service twice a year. (See More)
6/16/2020 |
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Our requested service technician, Joe, arrived as promised and serviced both units. He is always pleasant to deal with and answers our questions. (See More)
5/17/2020 |
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Joe always does a good job for us, give him a raise. J C Thompson (See More)
5/16/2020 |
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Joe was friendly. He did a wonderful job on serving my air conditioning. (See More)
5/15/2020 |
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Joe is always professional and reliable. (See More)
4/23/2020 |
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Always a great experience with Reliable and their great technicians. This time Joe came out and did my semi annual inspection and discovered an issue with one of my auxiliary heating elements and ordered a new one. As he was pulling out of the driveway I got a call to schedule the installation of the new one for the next day. Joe came back the next day and installed the new part. Fantastic service !!! (See More)
2/05/2020 |
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Joe was excellent (See More)
12/19/2019 |
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Was not able to get to the review. It keeps taking me to your website. (See More)
12/17/2019 |
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As always pleased with the service from whoever tech comes out. Have had joe numerous times and always good to see him (See More)
12/07/2019 |
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We were very pleased with our service, and our serviceman Joe R (See More)
12/07/2019 |
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Last year our air went out in the hottest part of summer “On The Weekend”! I called everyone in the area and left messages, they are the only ones to call me back promptly. They came out, had the part on the truck and it was fixed within 30 minutes. It Wasn’t an expensive fix and I wasn’t overcharged. I will now use them for yearly maintenance and any repairs needed. They have my business! (See More)
12/02/2019 |
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As always I depend on reliable heating and air.tThere the best (See More)
11/08/2019 |
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Joe inspected both of our units, cleaned our humidifier, and replaced the water panel in the humidifier. Joe always does a good job and tells us about the inspection when he's finished. We are glad that we can request him to come for our inspections. (See More)
10/29/2019 |
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Very professional and helpful. (See More)
10/20/2019 |
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joe gave outstanding service (See More)
10/02/2019 |
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Very pleased with their quick and competent service! Will use them again. (See More)
9/24/2019 |
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Very courteous and professional. Explained all he did to my 2 units and the electronic air filter. (See More)
5/08/2019 |
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I understand from my daughter-in-law that Joe was very helpful and made friends with the dogs first. He explained everything that he was doing and was very helpful when telling her what would need to be done. Very thankful for Reliable. (See More)
5/01/2019 |
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Reliable is perfectly named because we always have very reliable & exceptional customer service from the techs to the office staff. (See More)
3/28/2019 |
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Always on time and courteous. Easy scheduling. (See More)
3/13/2019 |
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Exceptional response -- issue was not repeatable, though tech checked system out to ensure no further problems (See More)
2/01/2019 |
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thank (See More)
1/12/2019 |
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Dealt with reliable for years and have had joe come out several times. Always pleased with the service, no complaints (See More)
1/10/2019 |
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Great service, gives me a real peace of mind. (See More)
1/09/2019 |
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Very good service (See More)
12/07/2018 |
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Was very professional, courteous and accomplished task quickly and efficiently. (See More)
12/06/2018 |
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Our heat is working great (See More)
12/05/2018 |
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Joe Rose was on time, very professional and courteous with his service. I'm very satisfied and would like to have him again provide my future services. Thanks for the excellent service personnel your company offers to the public! William J. Johnson (See More)
11/29/2018 |
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We always appreciate the good work that Joe does; he's good to give us update on the systems and also serviced our humidifier this time. (See More)
11/20/2018 |
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Consistently great service (See More)
11/03/2018 |
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Joe has always done a good job for us. WE WANT HIM BACK NEXT TIME. Give Joe a raise. Good people are hard to find. We have been doing business for the past 42 yrs. J C Thompson Jr. 1047 Dodie Dr. 37421 899-2459 (See More)
11/01/2018 |
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Joe always professional and knowledgeable. Good service all around. (See More)
10/31/2018 |
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Tech was very professional and quick at diagnosing and repairing. Super satisfied, always would recommend your company. Thank you (See More)
10/29/2018 |
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I'm always glad to see Joe. He is very professional, considerate and easy to talk to. He represents Reliable very well! JOHN I'm always glad to see Joe. He is very professional, considerate and easy to talk to. He represents Reliable very well! (See More)
10/12/2018 |
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Quick to diagnose the problem and fix it. Had the house getting cool again before he left. (See More)
9/21/2018 |
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Joe is excellent always (See More)
8/22/2018 |
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great job.. called before arriving at home. knowledgeable and courteous (See More)
8/05/2018 |
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Joe was very professional and prompt. I will use Reliable in the future. (See More)
7/19/2018 |
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As always great service! (See More)
6/29/2018 |
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The repairman came as scheduled and quickly identified the issue and fixed it. I would recommend Reliable. Thank you (See More)
6/27/2018 |
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Joe was very courteous, friendly and knowledgable. He went right to work and diagnosed and repaired the problem quickly. Excellent job overall. Thank you Joe and Reliable! (See More)
5/22/2018 |
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We appreciate Joe for his efficient routine service on our units, and we were pleased to be able to be placed on his schedule. (See More)
5/13/2018 |
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Just wanted you to know Joe did a great job. He has been servicing my units for a few years and is always professional, polite and calls to let me know he is on the way. I have recommended Reliable to several people. I use the maintenance agreement you offer and both my air and heating systems have been doing great. (See More)
5/10/2018 |
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(no comment) (See More)
5/08/2018 |
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Zack serviced our a/c on 4/16/18 and was very good, but our a/c quit working on 5/8. We called your office and Joe came out early on 5/9 - did a thorough job and found loose connection that he repaired. Your office deserves Kudos for getting someone to our home within a couple of hours after we called. (See More)
5/03/2018 |
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Joe as always was efficient and professional. (See More)
4/27/2018 |
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I’ve been a customer of Reliable for years. They have always been professional, knowledgeable and courteous. I highly recommend them. (See More)
4/26/2018 |
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Great service. (See More)
4/26/2018 |
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Joe has been here before and he is always extremely nice and professional.
(See More)
2/16/2018 |
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none (See More)
2/06/2018 |
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(See More)
1/11/2018 |
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My technician arrived within two hours of my phone call. I was absolutely satisfied with the speed in which he diagnosed and repaired the problem. I found the price to be very reasonable. ($95 for the service call and repair of several connections to my gas heating unit). Attitude was pleasant and friendly. Would definitely call them again. (See More)
12/29/2017 |
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Joe was most courteous and helpful when he arrived to solve our heating problem., which he did in very short order.
Thanks for our years long care!
We appreciate you all. (See More)
11/27/2017 |
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Service over the past many years has continued to be excellent and, as the name says,"RELIABLE"!!!!! (See More)
10/27/2017 |
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Yesterday we had our annual checkup and service. Technician was early and very friendly as well as efficient. NO problems. He was great! (See More)
10/25/2017 |
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Joe is always on time and calls ahead to make sure I know he’s coming. He is friendly and gets the job done. I’ll give him a gold star!! (See More)
10/20/2017 |
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Joe always does a great job for us. Reliable and efficient. Great personality too. (See More)
10/20/2017 |
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Thanks for excellent service and timing. This gentleman did a great job and gave us a report on how our system was.
Please tell him thank you again!! (See More)
10/18/2017 |
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(No Comment) (See More)
9/28/2017 |
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They did a very thorough job and very pleasant. I was the first call of the day which i just loved. (See More)
8/24/2017 |
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Reliable heating&Air has always given me quick service,Joe was a top notch technician! (See More)
8/17/2017 |
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We were so thankful for the prompt service on such a warm day! (See More)
8/04/2017 |
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Always curteous, punctual and efficient, Joe does a good job. (See More)
7/19/2017 |
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I was very pleased with the quick repair service on our heat/air pump. The technician, Joe, was able to come even earlier than scheduled, which allowed time for the needed part to be found AND installed that same day!!! Very thankful to have our air working during this hot time of the year! (See More)
6/30/2017 |
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(no comment) (See More)
6/21/2017 |
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Very helpful, and informative! Honest work at a fair price! (See More)
5/25/2017 |
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Joe is such a nice person. He called to let me know he was on his way and then proceeded to do the inspection, all done in a timely manner. I would never choose any company over Reliable. That's why I've been with them for several years. (See More)
5/03/2017 |
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Joe has been servicing my h/a units for several years and I have not had any problems. He shows up as scheduled and calls in advance to let me know he is on the way. He is personable and knowledgeable. I have been purchasing Reliable's maintenance agreement for several years and I believe that regular maintenance keeps the equipment running as it should. (See More)
5/03/2017 |
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(no comment) (See More)
4/12/2017 |
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Service superior (See More)
4/12/2017 |
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I've used reliable for years and couldn't be more pleased. As usual joe was on time. Courteous and helpful. (See More)
2/16/2017 |
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I have used reliable for many years and have always been pleased with the work, the courtesy of staff and the techs. joe and others have been great. (See More)
2/02/2017 |
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Have had joe several times over the years,always professional and competent (See More)
1/23/2017 |
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Nate did a good job servicing my unit. I would definitely recommend him to family and friends. (See More)
1/21/2017 |
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your service has been excellent from time you installed my maytag unit thru my service contract term that ended . and i will continue to use your service (See More)
1/05/2017 |
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We enjoy seeing Joe. He is always very efficient, pleasing and most helpful when we ask him any questions about what we need to know. (See More)
12/31/2016 |
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I've been a customer of Reliable for many years. I've always been treated with respect and always received good service. Joe, my technician, was friendly and very efficient. (See More)
11/09/2016 |
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Joe, the service man, was very congenial & willing to answer my questions & explain things. He was neat & tidy in performing his duties -- The kind of service man a person would want to have working for them. Gloria Barr (See More)
11/05/2016 |
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When You Say Service PRO you Nailed IT thats exactly what JOE Is. A PRO and he couldnt have been any nicer I Really Like The Way The Service GUYS put on the scuffies over their shoes before entering your Home THANKS AGAIN Raymond An GINGER (See More)
9/06/2016 |
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Fixed our A/C and was quick to do it on a Friday (See More)
8/18/2016 |
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Very timely and fixed our A/C (See More)
8/17/2016 |
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Joe came to my house on 7/5/16... help me with my unit, he was very professional. .. Thank you so much (See More)
7/07/2016 |
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Very satisfied!!!! (See More)
5/20/2016 |
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Always a pleasure to deal with.... (See More)
5/11/2016 |
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Very professional, did a good job. (See More)
4/09/2016 |
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I was very pleased with the service I received. Joe was very polite and professiomal. He explained to me what the problem was and made suggestions to prevent it from happening again. Thank you for the prompt service. (See More)
2/26/2016 |
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Joe had been here before, so all I had to say is 'you know where everything is and he went to work and was finished in time for me to go about my regular schedule. I was very pleased with his work. (See More)
2/19/2016 |
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Very pleased. (See More)
12/31/2015 |
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Joe has serviced our unit before and we are very happy with him. He is always friendly and answers all our questions. thank you Joe and thank you Reliable. (See More)
12/23/2015 |
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The tech got to my house quickly! (See More)
11/27/2015 |
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Fast and reliable service! (See More)
11/24/2015 |
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Joe, as always did a great job. (See More)
11/03/2015 |
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Joe was courteous and did a good job. (See More)
10/23/2015 |
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Great job! (See More)
10/20/2015 |
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Excellent service!!! (See More)
9/25/2015 |
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We had a great experience with Reliable Heating and Air. Joe R. was our service technition and was very curticous and prompt. Our air condition went out on Tuesday afternoon. We called they came out that evening , told us the problem, got the part Wednesday and fixed it. Excellent service. Thank you. (See More)
9/25/2015 |
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Joe did an excellent job of servicing my unit. He was very thorough and knew what he was doing. Joe was very friendly as well as projecting a professional image. Good Job!!! (See More)
9/24/2015 |
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Reliable has always done an excellent job for me. From a broken unit to a service call for a malfunctioning unit. Reliable has always responded in a timely manner and arrived when they said they would be there. (See More)
9/24/2015 |
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Joe did a great job servicing our air conditioner, as usual. I've recommended Reliable to several of our friends. (See More)
9/16/2015 |
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Joe was super polite and quickly repaired unit once part was received. Answered all my questions. (See More)
9/11/2015 |
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Joe was so prompt and courteous and wasted no time getting my AC working again. (See More)
9/08/2015 |
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couldn't have been better (See More)
8/12/2015 |
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a good job. I am happy with the service call (See More)
6/27/2015 |
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Their name says it all "Reliable", Cameron and Joe are courteous and professional. I highly recommend them. (See More)
6/10/2015 |
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Joe was very prompt and did a great job. Thanks Joe (See More)
6/09/2015 |
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i have used Reliable for several years to provide the semi-annual maintenance for the heat pump unit. The technicians are efficient and professional. Joe was the technician for this service call. He is excellent. Would recommend this company to my friends. (See More)
6/08/2015 |
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Joe R has checked our Furnace/ Air Conditioner many times and has always done an excellent job. I feel he is earnest and trustworthy and always presents himself in a professional manner. (See More)
6/04/2015 |
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I'm very pleased with the service we receive from Reliable.
Joe is professional, efficient, friendly & courteous. He throughly checked out our system and explained what he found. I would highly recommend Reliable. (See More)
5/30/2015 |
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very good service been using you all for 45yrs. (See More)
5/13/2015 |
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Very good service. Was on time (See More)
5/07/2015 |
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Joe was courteous and professional. He has serviced our heating and air conditioning needs before and we have been customers of Reliable for many years. (See More)
4/17/2015 |
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Arrived on time and performed excellent service. Was very courteous and professional. Willing and able to answer questions. (See More)
4/15/2015 |
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Excellent service. Service person arrived on time, determined the problem and made repairs. He was very professional. (See More)
3/31/2015 |
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Joe is an excellent techie. Very courteous. (See More)
3/30/2015 |
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Joe did an excellent, thorough job checking the heating and air conditioning unit. There had been a lot of rain and the yard was very muddy. Joe was thoughtful enough to cover his boots before coming inside. As always, Reliable provided excellent service. (See More)
3/11/2015 |
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Joe did an excellent, thorough job checking the heating and air conditioning unit. There had been a lot of rain and the yard was very muddy. Joe was thoughtful enough to cover his boots before coming inside. As always, Reliable provided excellent service. (See More)
3/11/2015 |
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Very pleased with service (See More)
3/09/2015 |
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As usual Joe was through and professional. (See More)
3/03/2015 |
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I called about the ice buildup on my outside heat pump unit. I was told exactly what to do until the ice melted. When the unit was clear of ice I called on Friday afternoon, thinking I would have to wait until Monday to have it looked at; instead Joe came out in just about 30 minutes and fixed the problem. I love the way Reliable is always ready to help out. I have been with Reliable at least 40 years and they have always given me good service. Thanks Reliable! (See More)
3/03/2015 |
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Joe was very friendly and professional. He got the job done in a timely manner. (See More)
2/25/2015 |
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The Reliable Heating & Air Technician that services my units was very professional and timely in completing his work. He has been to my home to service my units before and I find him to be a real asset to your company!! (See More)
2/17/2015 |
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Joe was great, Did routine service and was gone. I've always had good service from Reliable!!! (See More)
2/16/2015 |
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We were very pleased with the service Cameron gave us. He, as Joe, the other service technician who also serves our unit was courtious and efficient. We have been with you at Reliable for over 25 years and always recommend your company to our friends and relatives. (See More)
1/22/2015 |
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Greatest H/A service in Chattanooga area, maybe even in Tri-state area. Great service and great personnel. Much, much better than the Carter service I used to have... (See More)
1/20/2015 |
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We couldn't have had a nicer tech at our home for the yearly inspection. Jpe was grest a did an outstanding job for us. Than you. (See More)
1/08/2015 |
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Joe was very polite and knew what was needed to repair my unit. (See More)
1/04/2015 |
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Just had routine maintenance inspection done and everything was fine. Joe was very prompt, considerate and efficient. (See More)
12/26/2014 |
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We have been Reliable customers for about 28 years. Just like their name they are RELIABLE. Any time we have had to call they are always right here. The service is GREAT. We would not use anyone else. thanks Reliable. (See More)
12/25/2014 |
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Joe was very informative and friendly. He listened to concerns regarding my thermostat. The clock on the thermostat loses about five minutes every 24 hours. Joe didn't have an answer. He stated that he would tell his boss. I am waiting for a phone call with an explanation. Thanks. (See More)
12/20/2014 |
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We are very pleased to have Joe R. as our Service Pro. He is always polite, professional and knowledgeable. We like the fact that for all normal service that we have the same person looking after things. (See More)
12/15/2014 |
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Joe R. arrived Friday 12/12/2014 for a regular maintenance check-up. He discovered that a fan motor had seized and needed to be replaced. He had one on the van and replaced it in our outside heat pump unit. It was done in under an hour. Joe, as always, was polite, professional, and knowledgeable. We enjoy having him as our Service Pro. (See More)
12/15/2014 |
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very satisfied with everything. (See More)
12/09/2014 |
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Very happy with the service I received from your business. Joe was professional , efficient, and nice. He has been here a few other times and I always receive the same type of service. Highly recommend Reliable Heating And Air. Thank you. (See More)
12/08/2014 |
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I would like to commend Joe for his professionalism and courteousness. He was on time and did a great job! (See More)
12/06/2014 |
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I have been with Reliable for years and will remain with them forever. (See More)
12/05/2014 |
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Joe Rose was professional, courteous and explained the service he performed on my unit. He also set me up with a contract, twice a year. I am very pleased . (See More)
12/03/2014 |
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The Reliable team is always on time and professional. Joe our Service Tech did a great job and was very courteous. He made sure not to track in mud while he worked and was prompt in meeting our scheduled maintenance time. (See More)
11/29/2014 |
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i hqve used reliable for years and the name is true,, on time, courteous and reasonably priced,,,,all the service guys know their stuff and are nice to work with (See More)
11/10/2014 |
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I've used Reliable for several years on different properties and have always been satisfied with both their personnel and performance. (See More)
11/10/2014 |
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I had my annual service maintenance today and was very happy to see it was Joe Rose, that was taking care of me. I recall that the first time I remember Joe, his son was about 2-3 years old & his son is in his twenty’s now. Joe has always been very friendly, courteous, knowledgeable, professional and a very efficient individual. Reliable has repaired, replaced and helped me out in every way possible. They always try to get to me that very day or the next day even when I've called on a Saturday or Sunday and fix the problem the first try. David Correll runs an excellent customer service office, sales & service staff. Love Reliable Heating and Air. (See More)
11/04/2014 |
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Best service we have ever had! Joe is the best! (See More)
10/10/2014 |
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Joe was as usual GREAT. I could not ask for anything better (See More)
10/02/2014 |
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Joe has been servicing our HVAC system for years and if familiar with where it is and checks past problems. (See More)
9/08/2014 |
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the service i received from mr. JOe R. , I would give him 10 Stars, he seems to be a honest person, and always gave me the best service ever. (See More)
9/06/2014 |
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Very professional, yet invisible as he worked through our system (See More)
8/24/2014 |
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Joe was wonderful -- we couldn't have asked for faster more professional service! (See More)
8/21/2014 |
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Joe couldn't have been nicer and Sarah was just as helpful. Ours was (thank you Lord) a simple problem and easy to fix. The biggest problem was the terrible heat -- we called and Joe was here within 24 hours. Definitely Reliable to the Rescue. (See More)
8/21/2014 |
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Great staff, always professional, always helpful, even on the coldest nights in the dead of winter. It's a local company you can count on! (See More)
8/19/2014 |
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I have been using Reliable H & A for years to service my heating and air unit. They are always professional and courteous. Joe R, my technician, was friendly and efficient. I would recommend this company to anyone. (See More)
7/31/2014 |
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Reliable is always on time and their servicemen are very professional and courteous. (See More)
7/30/2014 |
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Eddie and Joe from Reliable came out to my home for a lengthy job. They were very professional and courteous. Thanks, Reliable, for the great job you've always done for me and special thanks to Eddie and Joe.--Mary G. (See More)
7/29/2014 |
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Eddie and Joe were great. Very professional and courteous. (See More)
7/29/2014 |
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Eddie B. and Joe R. from Reliable Heating and Air, Chattanooga, were very professional and courteous when they visited my home to do a lengthy project. Their professionalism speaks well of Reliable. I have used Reliable for years and definitely will continue to use them. Thanks again, Eddie add Joe!--Mary G. (See More)
7/29/2014 |
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Joe did a good job but I need the part, it is hot (See More)
7/24/2014 |
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joe has been here before...he represents reliable in a professional manner every time. (See More)
7/18/2014 |
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Had my annual service maintenance today and was very happy to see it was Joe R that was taking care of me. He has always been very friendly and willing to answer any questions that I have about my a/c unit. Seems I had a bit of a clogged drainage line but that was quickly cleared in minutes and unit was cleaned and checked for proper cooling temps. Very happy with Joe and with Reliable. Would not call anyone else. (See More)
7/01/2014 |
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Joe did a great job on short notice and in a timely maner. Thank you (See More)
6/30/2014 |
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Joe did a great job, had our air conditioning up and running in no time. He is very professional and answered all my questions. He is very reliable just like his company's name. Thank you (See More)
6/28/2014 |
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Joe did a great job. (See More)
6/22/2014 |
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Reliable communicated about all of the issues hey found in our a/c and the resolution. When delays occurred due to weather and parts, they worked with me to ensure the prompt complete repairs were made as soon as possible. Joe was fantastic and completed the repairs even though it ad gotten very hot and he had to climb into the unit to replaces parts. (See More)
6/20/2014 |
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Thank you for being so dependable and always giving service with a smile! (See More)
6/05/2014 |
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He was very good, he did his work efficiently and quickly. he answered all my questions with expert knowledge. He was a worker you should be proud of to send out to represent your company (See More)
6/04/2014 |
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I got wonderful and timely service. They were very professional. Thanks (See More)
6/04/2014 |
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