Team MSP .
Field Service
* Total number of reviews and star-ratings are based on
data collected during the time period Minneapolis St. Paul Plumbing, Heating & Air has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
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We called MSP to replace two freeze-proof faucets in our garage and two shut-off valves in the basement. The work was done properly, but they charged us $1,300 for a job that took one person two hours to complete. MSP refuses to divulge the cost of parts or labor, but I determined that the parts cost no more than $230, which means their effective hourly labor charge was over $450/hour. When I questioned the plumbing manager about this, he insisted that they need to charge that much to stay in business. Our other plumbing companies have typically charged $125-150/hour. If you're considering MSP, get at least one other estimate before proceeding. (See More)
2/18/2021 |
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Up til now, I was satisfied with MSP service and maintenance. Now, it took 2 weeks to get an A/C maintenance appt. My appt was cancelled by MSP the day of the appt, 10 mins before the scheduled window. I was offered a new appt...another 2 weeks out! I thought waiting another 2 wks was unreasonable. I told Heather I was waiting for the maintenance check before I turned on the A/C. She said it would be ok to turn it on and I could just call if there was a problem. Now, if they cancelled my previous appt that took 2 wks to get, I'm not confident someone would make it out if there was a problem! I emailed MSP explaining the situation. The rep who called me again offered an appt at the end of next week. I cancelled my maintenance plan with MSP. (See More)
6/09/2020 |
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Regarding my 3 year old furnace that was having issues with firing up, I had a furnace technician come out and look at my furnace. He told me I needed the circuit board (control panel) replaced and possibly more, which would be determined after the circuit board was replaced for $1,095 + service fee for coming out. This sounded a little steep so I called my dad for his input. He said pay him his service fee and have him leave! My dad was able to purchase the circuit board for $89.00 and install it without having any previous experience doing so and this took him about 1.5 hours. The furnace still did not work after my dad replaced this, come to find out this was because the furnace tech turned off the switch on the interior gas valve when he was here and never switched it back on. Once this was finally realized, it was turned on and worked perfectly! I’m so glad I decided to call Daddy with this issue cause I almost got taken and right around Christmas time! (See More)
12/11/2018 |
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Way overpriced, the service technician was there for 1 1/2 hours and installed an aquastat on the boiler.He said he didn't have one on the truck and had to run out and get one and was gone for a half hour. He did not list on the bill the price for the part or the hourly labor rate. It took him approximately 30 minutes to install the part which could not have cost more than $200 and charged us $999.00 with no explanation of charges.It should be a crime to take advantage of the elderly and those in desperate need with no heat in the winter. However, because my friend was paying $8.00 a month for a service plan from them ($96.00 a year) they gave her a $100.00 discount. (See More)
2/09/2018 |
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It's been 3 weeks and still no response to my email - I asked for a simple explanation of the $350 per hour labor charge, and it appears they have no intention of getting back to me. Call MSP only if your rich. (See More)
12/09/2017 |
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My husband scheduled MSP to come do a furnace tune up over a month ago (November 1st to be exact). They were supposed to come today at 8am (December 8th) and by 8:30 when they hadn't arrived, my husband gave them a call and was told "we tried to contact you yesterday to reschedule, our technician couldn't make it". My husband then realized they had in fact left a message yesterday, however in the message they did not say they needed to reschedule, nor did they indicate that they would not show up. They only called once, did not try again and did not call this morning either. We would have been fine rescheduling if they had contacted us with more advanced notice than the day before, and if they had actually tried to get ahold of us. With a company that large, and with ours being the first appointment of the day, you would think they would have been able to find another tech to service us. So needless to say we are super annoyed because we made the appointment over a month ago and they just didn't show up. (See More)
12/08/2017 |
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MSP Plumbing Heating Air replaced our basement faucet.They did the job and it appears to be a quality part. That is not my concern.
What I asked for was just some explanation for the incredibly high price, since the bill explained nothing. The faucet sells online for about $79 and they were at our home only 2 hours, yet the price of the install was over $800 dollars. This appears to me to be over $350 dollars per hour for labor.
There is no way to undo the work done, but is there an explanation for the hourly rate equal to a Mayo Clinic heart surgeon?
I wrote a couple times to request an explanation and received no response. I see in this review page others have received similar treatment.
- Bob (See More)
11/30/2017 |
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This was my first experience with MSP. Nick H was the plumbing service pro that I had today to service my hot water heater and review with me my water softener. He did an excellent job in customer service, explaining what he was doing and why. I value the integrity of his character and the peace of mind he gave me. Thanks Nick! (See More)
11/03/2017 |
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Grossly overpriced, and lackadaisical effort to communicate, answer questions, or get the job done properly. I made the mistake of hiring them to do some kitchen plumbing without getting competitive bids because they were close-to-home and I was in a hurry. Their estimate was vague and they refused to itemize their quote, choosing instead to HIDE their labor rates, material costs, etc. The technician verbally told me that things were included in my overpriced quote and then, on the day of the job, he told me that they were not. Since MSP refused to break down their estimate for me, there was nothing I could do about it but pay more. The technician installed a faucet wrong and when I tried to get him to come back to fix it, he refused, and insisted that he had done it right. Only after getting another technician to come out and see it did MSP acknowledge that it was wrong. The one glimmer of hope for them is that Nick B. did a great job in coming back out to stand behind his other colleague's sub-standard work, and covering it under warranty. I imagine he must have a lot of that type of experience with this company.
At the same time they bid my kitchen, I had them bid similar work in my bathroom. After the debacle in my kitchen, I would NEVER have allowed MSP in my bathroom. I hired a different, reputable, local, union, plumbing contractor and they did the work for 60% LESS than what MSP had quoted and they got the work done in 4 hours.
Buyer beware of MSP Plumbing. (See More)
8/21/2017 |
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Had a no show appointment for a quote on a new furnace and air conditioner.
Not a way to do business and would never recommend your company. (See More)
6/18/2017 |
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Two pre-scheduled appointments, each appointment scheduled at least a week in advance, I have received a call informing me that the AC tune up can not be completed. I give you zero stars for being able to offer the service requested. (See More)
6/16/2017 |
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Chris came out to replace my galvanized water lines with PEX a week or so ago. Everything was professionally done as expected and water pressure increased to heights I never dreamed possible. Chris was very courteous and knowledgable. He even stayed after the job was done, off the clock, to help us with our shower fixture issue caused by the old pipes. I offered him a beer a few times during the day, but he refused because he was working. I know, right? So in a way you could say he bought me a few beers as well. I would personally recommend him to anyone looking for a job well done by a friendly, professional fella who displayed no symptoms of alcoholism.
Also, do you need to have the name Josh to work there or something? (See More)
3/29/2017 |
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Excellent customer service!! Chris ******** was here to drain/flush my water heater. He was concerned as the water pressure was low and he was diligent in repairing this. He went above and beyond his job to help me as I patiently waiting. I would recommend him to anybody! MSP is # !! (See More)
2/07/2017 |
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We have had a few occasions in the past months to utilize MSP. In each instance, we were impressed by the promptness, professionalism, and obvious knowledge of everyone who did the work. There is a cost for such services, but its impact is mitigated by the confidence given by MSP's employees that the work was done safely, correctly, and that any problem will be addressed. The same is less likely the case if the work had been done by your brother-in-law's friend from the neighboring barstool. At the risk of missing someone, we again say thanks to Kevin, Jeremy, Jeff, Koo, Andy, and Clint.
Tom D. (See More)
12/26/2016 |
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kudos to the following employees , josh brewers joshua beecher, thomas erronis, nick bongard, clintsegarra, joshua anderson what a wonderful job a new furnace , air conditioner and humidifier installed in record time . all were professional and and hard workers a job well done. and of course the equiptment passed inspection thanks again. rich k (See More)
7/26/2016 |
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It is clear that you have adopted an MO of giving a large list of expensive services no matter what you are called out for - this has happened with cleaning and with a repair. It is clearly an attempt to get customers to pay for unnecessary services. this is a high pressure sales tactic that has totally lost my trust in Minneapolis Saint Paul Plumbing (See More)
1/19/2016 |
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