Mike A.
Service Expert
2 years Experience
2 years Experience
* Total number of reviews and star-ratings are based on
data collected during the time period Minneapolis St. Paul Plumbing, Heating & Air has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
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Mike was professional, cordial, and was able to explain the problems in layman's terms. He identified the problem with our AC quickly and also identified serious issues with our dated furnace. He helped us to make decisions about our next steps and scheduled an appointment with a heating/cooling sales rep to get us started in purchasing a new furnace and air conditioning unit. (See More)
5/27/2016 |
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I dealt with Mike Anderson and Joshua A and Don the engineer from this company. All were exceedingly pleasant, professional, knowledgeable and helpful. In addition to a service call and installation of a new air conditioner they also assisted with rectifying a service problem from several months ago. They did much, much more than required to remove any bad feelings about that experience. Way beyond basic customer service. (See More)
5/17/2016 |
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We had Mike A. out for a complimentary inspection of our furnace and AC which were installed about a year ago. He was fantastic! He spent a lot of time with me showing me how to change the humidifier pad, checking the return & supply vents, and how to properly use the thermostat pad/screen. He was extremely polite, professional and eager to help. Could not recommend more highly. Thanks! (See More)
4/15/2016 |
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Mike was awesome! I couldn't of had a better experience. A++ (See More)
3/01/2016 |
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Entire team worked together to get us up and running with a new system immediately. Service with a smile :) (See More)
1/18/2016 |
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Mik Anderson was our service expert. He was courteous, helpful and was especially thoughtful in letting our 5 year old " , Will "tag along" for part of the job. Thanks. (See More)
1/11/2016 |
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Excellent service, very accommodating, helpful hints, etc. (See More)
1/05/2016 |
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Mike Anderson was extremely knowledgeable and easy to talk to. I would call him back the next time we needed furnace repair. (See More)
11/23/2015 |
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Mike was very thorough and explained everything he was doing. I really appreciated the time he took to ensure I understood everything. He was very professional and clean. (See More)
11/15/2015 |
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Mike A. was very professional and took his time to get the job done right. I was very pleased with his service. Based on his service and the ease of scheduling, I will definitely be a return customer. (See More)
9/19/2015 |
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Mike Anderson is a professional at what he does and provided outstanding service. The Customer Service Team and MSP Heating & Air are the best and strongly recommend anyone contracting with them for service. (See More)
9/18/2015 |
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Mike A. from Minneapolis Saint Paul Plumbing Heating Air was just at my house to service my furnace. Minneapolis Saint Paul Plumbing Heating Air is lucky to have such a dedicated professional. He really took the time to explain everything. He even called the carrier to make sure he had done everything he could based on the error code he was receiving. Based on his exceptional service and the ability to get an appointment the same day, you have just gained a new customer. Thank you and keep up the good work! (See More)
9/17/2015 |
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There was a small gas leak in the home I recently purchased and Mike spent so much time and energy to help locate. He was extremely pleasant and a delight to work with. Thanks again Mpls St. Paul Plumbling and Heating for having such quality employees that take care of your customers! (See More)
9/15/2015 |
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MSP was there in a big way when we needed air and furnace, a special where we put down payment money and the had one year to pay the balance w/o interest. On top of that ,again all of the people we talked with were polite and new their jobs. (See More)
9/09/2015 |
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This company and the service expert Mike ********, have given us excellent service in all aspects. of getting the appointment, letting us know when they are arriving, and what was done buy the Tech., was excellent. All were friendly, and we felt Mike new what he needed to do and did it and let us know what other things were available to us for future help from this company. We will be taking advantage of this in a short period of time. Thank you. *** & ******** (See More)
9/05/2015 |
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Great service. Problem was resolved quickly and without a lot of hassle. I got an appointment for the day and time that I wanted, and the technician was at my home well within the appointed time period. (See More)
8/14/2015 |
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I had an extremely positive experience with the service Mike A. provided for my 10 year old Furnace and Central Air Conditioning systems. Mike arrived promptly as scheduled and was very professional in appearance, organized, and with excellent communication skills. The appointment was made for a malfunctioning air conditioning unit, with a request to complete preventive maintenance on both the air conditioner and furnace beyond the repair. Mike worked straight through for several hours and was very neat and thorough with his work and explanation of his findings and completed service on the furnace beyond just the preventive maintenance. Mike needed to request additional parts which were promptly delivered to him, enabling him to complete the work in a timely manner. I greatly appreciate the service received and would not hesitate to contact Minneapolis St. Paul Plumbing and Heating to address my future needs. (See More)
8/14/2015 |
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I had quite an interesting Friday recently -- woke up at 5am to the smell of an electrical/burning type smell in the house!My husband and I searched the entire home, looking at all the outlets, plugged-in electronics, etc. looking for the source of the horrid odor. Hubby finally found it: the utility closet downstairs that houses our furnace/AC unit. Taking the name off a service sticker plastered to the side of the furnace, I filled out an online form for St. Paul Plumbing Heating & Air at 6am. By 7am I had a callback and wonder of wonders they had a spot open before noon for a technician to come out.I booked it immediately -- it was supposed to be in the upper 80s and very high humidity; NOT a great time to be without air conditioning! -- and assumed when they said, "he'll definitely be there before noon" that I'd be waiting around until at least 1:30pm.To my surprise, he showed up at 9:20am! Super. Thomas E. was extremely polite and friendly and went over everything with a fine-toothed comb; then sat me down to go over the options. All of them expensive, by the way, since the unit was essentially dying (motor was kaput -- hence the burning-type smell).Hubby and I decided on a course of action and Thomas got to work -- in the ever-increasing heat of the day (and our house!). He ended up having to call in an other technician to finish the job -- it was a big project at our place but he had another appointment later that afternoon -- so Mike A. came to relieve him.Mike came into the house and immediately stooped down to pet my dog and ask her name -- ALWAYS a hit with me ;) After exchanging pleasantries -- he's a VERY funny fellow, and chock-full of personality -- he buckled down to work and finished up an hour earlier than he'd thought. I was extremely pleased with not only Mike's efficiency but also his great attitude and his humor (I'm a people-person so I get a kick out of bantering with everyone!). He did a great job and I'd have this company back to do any work on the A/C or furnace, as they responded quickly, showed up on time (early, even!) and did the work quickly. Great job, guys! (See More)
7/25/2015 |
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I was very pleased with the courteous and knowledgeable service provided. In addition, the options offered were thoroughly explained. (See More)
7/18/2015 |
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Mike A came out to look at our furnace, and although he gave us bad news, he was knowledgeable and friendly. Josh D. and Josh B. installed the new furnace and were great representatives. Thank you. (See More)
7/16/2015 |
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Mike A. came to my home to troubleshoot and ultimately repair my A/C. He was very professional and thorough, explaining what was in need of repair and clearly explaining my multiple options.
Much appreciated! (See More)
7/16/2015 |
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We've had several good experiences with MSP Plumbing Heating Air. Our most recent was with Mike Anderson, who was professional, friendly, personable, and courteous. He made some friendly conversation, explained not just the work that should be done, but tips to continue to care for the system well. The dispatch and receptionist we spoke to while scheduling and arranging the appointment gave off a positive attitude as well. (See More)
7/02/2015 |
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All of our experiences have been great in terms of professional courtesy and positive attitude of everyone involved - dispatch, reception, and techs. (See More)
7/02/2015 |
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We had a water leak and Mike took great care to walk us through our problem and help us decide how to proceed, and then fixed the problem in a very rapid fashion. I will call them if I have any other issues overall a great experience thanks (See More)
6/29/2015 |
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I had a great experience with Mike ******** from Minneapolis St Paul Plumbing Heating & Air. Our 30 year old heater went out in February and we had a complete new one installed, today was our free maintenance and review of the unit. Everything was running well but we do have some issues w our 26 year old AC unit. Mike was great! Honest, gave me details and options for us regarding extending the longevity of our old ac unit as well as increasing it's efficiency. Even what it would cost to replace the unit before it's a 90 degree day and the unit stops working. I was very pleased with everything and also received an email From Mike detailing everything. Thanks (See More)
6/17/2015 |
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This is the second visit Mike A has made to service my furnace/AC. He is super friendly and approachable! He explains everything very well and I would highly recommend requesting him if you are going to use this company. Money well spent. (See More)
6/03/2015 |
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Great service. I have used them for years and will continue to do so. (See More)
4/24/2015 |
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Excellent service, Mike A was on time, personable, courtesy, professional and provided all the answers I needed. I continued to be impressed with the service experts from Minneapolis Saint Paul plumbing, heating and air! If they continue this level of service and business model, I have found my furnace service company for life. In closing I have to further praise Mike for his level of service. Mike provided me insight into the real workings of my furnace and real life expectations on the continued workings of my furnace. When it comes time to buy a new furnace I hope Mike is available to do the installation! (See More)
2/09/2015 |
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Mike was very helpful and straight forward. When finished with the check up of our furnace did a very good job explaining results and laying out the various options and products available. (See More)
1/30/2015 |
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Five stars doesn't go far enough to describe this guy's work. He took on a very challenging problem and stayed with it until he solved it. He also provided excellent assistance with a wifi internet issue. Well done! (See More)
1/27/2015 |
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Posted at reviewbuzz.com (See More)
1/27/2015 |
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I had the experience of having Mike Anderson come to my home to tackle some complicated furnace issues. When he completed his work, plus all the additional help he gave me with technical online issues regarding a wifi thermostat system, I wanted to do something I would never have dreamed of doing to a service worker before - giving him a hug for a great job! While I didn't give him that hug he did earn my respect for his ability to solve problems and share his efforts. (See More)
1/26/2015 |
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Had my yearly check up on all my equimpment. They discovered my water supply to my April Air was leaking,so i had that fixed. Also i noticed that when my humidifer called for water it would make a loud noise when it would shut off, that you could hear through out our home.
I had Mike Anderson come out and he was able to fix my noise. Thank you Mike. (See More)
1/22/2015 |
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5 stars (See More)
1/03/2015 |
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Mike Anderson, Joshua Beecher, and Derek worked on installing a new furnace for me this week, and they all three did an exceptional job. (See More)
12/18/2014 |
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Mike A came out to day to do a check up on my furnace. He was funny and personable and easy to talk to. He explained everything clearly and gave me information on how to keep my furnace running well for the rest of the season. Great service! (See More)
12/11/2014 |
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Mike answered all of my questions and carefully explained the reasons for, and solutions to, my plumbing issues. I would call him again in a heartbeat if something were to arise. (See More)
11/26/2014 |
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Both Thomas and Mike were the consummate professionals. Explained, in detail, the issues with my existing equipment, and the possible remedies, from repair to replacement. Never focused on up-selling, only focused on my needs and concerns. They listened, offered suggestions, and guided me through financing and how the installation would work. I can't imagine things going more smoothly - with the exception of having to need to get this worked done - and I would most assuredly recommend MSP Plumbing Heating Air any time. (See More)
10/17/2014 |
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Both Thomas and Mike were the consummate professionals. Explained, in detail, the issues with my existing equipment, and the possible remedies, from repair to replacement. Never focused on up-selling, only focused on my needs and concerns. They listened, offered suggestions, and guided me through financing and how the installation would work. I can't imagine things going more smoothly - with the exception of having to need to get this worked done - and I would most assuredly recommend MSP Plumbing Heating Air any time. (See More)
10/17/2014 |
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