Cody P.
Service Pro
3 years Experience
3 years Experience
* Total number of reviews and star-ratings are based on
data collected during the time period Holbrook Heating Inc has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
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On or about 8/23/2029 I had routine maintenance done on two separate AC/Heating units purchased from Home Depot in 2013 and 2016 and installed and maintained by Holbrook Heating. I had prepared for the visit by sending Holbrook a detailed description of a failure to start of the north AC unit. By the sound of it, this now seven year old Lennox model C33-25B-2F-6 unit should be in top condition, especially after Kyle from Holbrook installed a new Lennox AC unit mid 2015. Well, the unit still sputters to start and takes about three tries before it kicks off the cooling process. My other identical Lennox AC unit never does anything of the sort. So I’m clear something is wrong. It is about these sputtering sounds that I provided Holbrook audios about. I figured they might know what the issue was, and with plenty of time before my 8/‘19 appointment, they would come prepared to fix the issue. It didn’t happen. The technician said he never got the information and he was only there to perform routine maintenance on two furnaces and two Ac units. The only follow up I got on my concerns was a request for feedback, so here it is. My next stop is Lennox, with a copy of this review and a request for a recommendation for another representative who can actually solve the problem and fix the unit before it’s irreparably damaged. (See More)
8/08/2020 |
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I just want to say Thank you to Cody for cleaning my furnace yesterday. He was excellent, any questions I had he took the time to answer them . We have been with Holbrook Heating for three years now. Cody had great customer service, as well as anyone I had talked to at Holbrook Heating. Thank you again. (See More)
10/15/2019 |
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Cody came for a maintenance check of our furnace. He was prompt, very thorough giving explanations. He definitely demonstrated good customer care skills &would definitely recommend him. (See More)
9/24/2019 |
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Cody P did a thorough job, was very efficient and explained the condition
of the equipment. Very good job! (See More)
8/15/2019 |
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Excellent place to do business. From the office staff, sales people to the techs - all professional, explain what they are going to do before work is started. Price quotes right on the money! I would highly recommend Holbrook Heating! (See More)
8/09/2019 |
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Cody was courteous and professional. It was a preventive maintenance call but he found a problem and even though he had to go pick up the part he fixed it very quickly. (See More)
8/05/2019 |
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Excellent service. Professional and friendly. The work was clearly explained. (See More)
7/25/2019 |
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Good service. Good. Products. Good Techichians. (See More)
7/16/2019 |
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Arrived in a timely manner job completed quickly professional attitude highly recommend for their service (See More)
7/11/2019 |
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cody is a great tech, took his time and explained everything. Very nice and polite and really did a great job (See More)
7/10/2019 |
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Cody was professional and friendly. Holbrook service has always been great. (See More)
7/10/2019 |
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