H.J. Faust, Inc. - Our Reviews
Overall Rating
(516 Reviews)
(158 Reviews)
(212 Reviews)
(74 Reviews)
(45 Reviews)
(16 Reviews)
(11 Reviews)
* Total number of reviews and star-ratings are based on
data collected during the time period H.J. Faust, Inc. has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
|
Had Griffen and Riley install a new AC unit at our house. Received a text with information on the morning of install with Tech's name, picture, and other contact information. Griffen introduced him and Riley and got straight to work. Kept me updated with progress and if they needed to grab any additional materials. Very pleased with service from HJ Faust! Lori K. 06/14/22 |
|
|
|
|
|
no comment Jared G. 06/10/22 |
|
|
|
|
|
Lori was very kind, prompt and helpful with the scheduling and estimate. Technicians Griffin and Collin were absolutely professional, extremely courteous, and very helpful. They did a great job and we are very pleased with how their worked turned out. Thank you so much Lori K. 06/01/22 |
|
|
|
|
|
Chris P. installed a new central A/C unit. He was very professional and I received a reminder text the day before the install, and another text the morning of, letting me know who would be coming and at what time. He and his assistant were super efficient and Chris went over everything with me afterward. I really appreciated him taking the time to answer all of my questions. I am very satisfied with H.J. Faust and their employees and highly recommend them! Chris P. 05/27/22 |
|
|
|
|
|
My technician Jeff was punctual, professional, friendly, and personable. He was honest with me about costs right out the door and explained everything to me very clearly. I would recommend H.J. Faust to a friend. Jeff B. 05/18/22 |
|
|
|
|
|
I had to have my A/C recharged, my technician Jeff was punctual, professional, friendly and personable. He explained everything thoroughly and clearly. I would recommend H.J. Faust to a friend and plan on using their services again in the future. Jeff B. 05/18/22 |
|
|
|
|
|
They have very professional employees. Lori was able to come to our home quickly to give us a quote for a new A/C. We were able to get an install appointment a week later, which is sooner than what we were expecting. Will and Colin removed our old unit and installed our new A/C. They were all friendly, professional and informative. We have also had Jake at our home to service our furnace and he has the same characteristics of the ones I already listed. Thanks so much for a great experience! Lori K. 05/17/22 |
|
|
|
|
|
We asked for a free estimate for HVAC purchase and installation and we received a lot of very helpful information from Lori, followed by extremely efficient and professional installation by Jared and Griffin. We are very happy with our choice. Jared G. 05/06/22 |
|
|
|
|
|
The entire team does a great job. Estimates are timely and precise, all work is done professionally and completed as promised. I highly recommend them. Lori K., Chris P. 04/30/22 |
|
|
|
|
|
no comment Chris P. 03/29/22 |
|
|
|
|
|
Griffen and Will for prompt and fast at installing the new A/C unit. Very professional and it was the best price around. Eric was the salesman we spoke with and he was very knowledgeable and caught a huge error someone else, from a different respected company, had made which would have cost us thousands of dollars. We are very happy with them. Will B. 03/28/22 |
|
|
|
|
|
Wonderful service! Our 28 year old furnace went out in the middle of the night Thursday, they were out here mid-day Friday and determined that the cost to see if it could be fixed (hey, 28 years old, remember) would likely be prohibitive, had an advisor out a half hour later, and a new furnace in the the next day.
Jake as the original tech, Lori as the advisor, and Roman and Riley as the install team were all everything we could hope for!
On time, professional, took care to explain all options and ensure we were comfortable with our choices. We WILL be calling to replace the 28 year old AC unit this spring! (Don't blame us: we just moved here, and these came with the house!)
March 2022 - well, they were so great the first time, we had them back again to replace our a/c and add a whole house humidifier. Chris P. and Griffin did a wonderful job for us, just as the previous crew did, and we are still extremely satisfied with this company and all of the service they have provided! Chris P. 03/25/22 |
|
|
|
|
|
Great job!! Used this company several times. Love there work and prices. Today shout out to Jared and Griffin! Jared G. 03/16/22 |
|
|
|
|
|
"Peace of mind" achieved (finally) with my recent home heating and cooling upgrades! Jeremy P. was that technician that alerted me to a long-range plan for this. Eric G. as the Comfort Advisor, was in my home multiple times assessing its size, age and more. Plus, he prepared me for expected annual opportunities with Lennox regarding special pricing. And Chris P. (lead installer) and Griffin B. removed the old units and replaced the new in one day. They were polite, courteous and very patient with my questions.
What was reassuring for me as a homeowner is that I was receiving the same message from all four people in a way that was understandable, logical and multi-optional. They made me feel confident that I was making an informed economic decision about my home and its future. Thanks HJ Faust! btw, that iComfort M30 smart thermostat IS nice. Chris T. 02/20/22 |
|
|
|
|
|
Very fast, very professional and very informative. Great people and company Jared G. 11/29/21 |
|
|
|
|
|
Eric was fast to anwser my email on a Saturday that I needed a new furance, was here on Monday right away, very nice and well informed on all the information he gave me, I was really happy with him along with the crew that came to install the new furance, they were here on time of given schedule and the work quality was excellent and fast, thanks again Eric, Chris p. And Riley Chris P. 11/12/21 |
|
|
|
|
|
Jared and Griffin installed a new furnace today 11-1-21 at my house. They are very professional, informative, and cleaned up everything. Feels good to have heat again. Thanks again, Marilyn
I will recommend HJFaust Jared G. 11/01/21 |
|
|
|
|
|
After deciding to replace a 33 year old system, I called this company for an estimate because of its good reputation. They did not disappoint. From Eric who explained everything to me of the choices I had (very friendly, helpful and professional) to the two gentlemen (Jared and Griffin) who installed the system. They came when promised and completed the job in the time they estimated it would take. They were covid compliant and covered their shoes every time they had to go in and out. When the furnace didn’t heat the first night they came back the next morning and found it to be my electrical problem with a circuit breaker and fixed that also. I will certainly be using this company to keep my hvac in good condition seasonally. Jared G. 10/31/21 |
|
|
|
|
|
I had today installed a furnace and an AC. Jared and Griffin were extremely professional, had face mask and shoe covers and they did a very good job. They explained how the new filter has to be changed and they gave detail instructions on how to use the new thermostat works. I would recommend this company to all my friends. Thank you Jared G. 10/18/21 |
|
|
|
|
|
Hi,
Molly nominated us for program called Feel The Love and we won! Which means we won a new furnace. So we met with Lorie a couple times and on Saturday Oct. 16th H.J. Faust came and installed a new furnace.Everyone that help volunteered their time and labor. What a day thanks to Molly, Lorie, Riley, Roman, Will, Chris, and the whole Faust crew we have a new furnace. Thank you Lennox for making such programs available.
Many Thanks to all involved.
Colleen and Mike Roman J., Chris T., Lori K., Molly S. 10/17/21 |
|
|
|
|
|
Chris P and Riley were very prompt and professional, they explained everything and extremely helpful and polite. They also cleaned up when they were done you would never know they were there working installing a new system. So very pleased with the service we have received, will definitely recommend them to others. Chris P. 09/14/21 |
|
|
|
|
|
Jared was very professional and could easily tell he loved his job. They took their time installing /testing the new furnace and AC. Jared G. 08/07/21 |
|
|
|
|
|
no comment Jared G. 08/02/21 |
|
|
|
|
|
no comment Chris P. 07/29/21 |
|
|
|
|
|
Cant say enough good about our experience with HJ Faust! We were in need of a new a/c unit in the middle of summer. We were having mixed feelings about the company we were dealing with at the time and decided to call Faust after reading some very good reviews. Right from the start we were treated like we were their best customer! ************ was so responsive and thorough in helping us decide which unit to get AND although units were hard to come by he managed to get us one pretty quick. ************** was our lead technician and was knowledgeable and proficient in removing the old and installing the new. He was respectful of our home and invited any questions or concerns we had. We felt very confident in his work. He was punctual and seemed to take pride in his work! We are pleased to have discovered this gem of a company! Chris P. 07/23/21 |
|
|
|
|
|
We recently had a new a/c and furnace installed by HJ Faust. From start to finish they were the best! We were new customers and were treated like we’ve been doing business with them forever!
Eric was so professional and informative in showing us what our options were. He was great in communicating and updating us on the status of the work to be done.
Chris P. was the lead technician for removal of the old and install of the new. He was hard working, polite and knowledgeable of our new system.
He took the time to go over the features on the new thermostat.
Can’t say enough good about our experience with Eric and Chris P.
So glad we went with this company!! Chris P. 07/23/21 |
|
|
|
|
|
***** and ******* from H>J> Faust did a fantastic job replacing our HVAC with a new Lenex unit.They were very professional and effecient. Jared G. 07/22/21 |
|
|
|
|
|
I was very happy ! with the service I received from the professionals !!!! Will B. 07/14/21 |
|
|
|
|
|
Right from the start, Eric, the sales representative, explained what my home needs, the different levels of functionality of the AC unit and provided great payment options. His explanation of the different units gave me a better understanding of what I needed for my home which allowed me to make a better decision.
The install team consisted of Will and Colin. They were on time, they were professional and knowledgeable about every aspect needed to install the unit. After the install they walked me through everything they did and how to maintain the unit every year. Their calm and friendly demeanor allowed me to understand and retain the information they were providing.
I would recommend H.J. Faust, Inc. to anybody because of their specific knowledge, professional yet friendly attitude towards me and the timely manner in which they installed my AC unit.
Thanks H.J. Faust team.
Ben Eric G., Will B. 07/03/21 |
|
|
|
|
|
Excellent Customer Service from start to finish. Highly recommend this business for both furnace and ac install. Shout out to Griffin too. The site would not let me select him. You were all wonderful. Thanks so much!! Lori K., Jared G. 06/23/21 |
|
|
|
|
|
Had Will and Colin out to put in my central they did a great job and were very pleasant and answered all my questions Will B. 06/08/21 |
|
|
|
|
|
The men were very polite and kept everything so clean during and after the install!! Very reasonable price too! Jared G. 06/07/21 |
|
|
|
|
|
Jared and Colin did an absolutely terrific job installing our new AC unit. They arrived on time, wore masks throughout (much appreciated!) wore shoe coverings inside the house and cleaned up after themselves beautifully. After the job was done, in less time than expected, Jared took me over the system inside and out to make sure I understood what had been done. They filled out the forms for the inspection and indicated the number listed to call. Then they toted away the old unit so we didn’t have to deal with that. I can’t say enough about the H.J. Faust company. We have dealt with them for over ten years and they are absolutely trustworthy. In an emergency situation, which we have had, they work very hard to get us back up and running quickly. Jared G. 05/25/21 |
|
|
|
|
|
Jared, Nick, and Will did an amazing job installing our new Heating and A.C.. They arrived in the time frame we were given, and they were quick and professional. Will was very knowledgeable and informative when explaining the new thermostat to me. Jared was also very knowledgeable and informative about the whole system. They cleaned up after themselves and were extremely polite. I highly recommend H.J. Faust. Will B., Jared G. 05/20/21 |
|
|
|
|
|
excellent installers great guys and left my place cleaner than it was before they were there Jared G. 04/27/21 |
|
|
|
|
|
Workers actually showed a little earlier than promised, were polite, knowledgable and did a fantastic job. Also completed the job quicker then anticipated Eric G., Will B., Chris P. 04/06/21 |
|
|
|
|
|
Beyond satisfied with the service we received from H.J. Faust. Chris P. 02/24/21 |
|
|
|
|
|
Great service. Our old furnace was 20 years old and broke down in middle of winter. Our house was only 50 degrees for a week. Lori and Jeremy came out to inspect it and recommended replacing it as it was unsafe to use. Jared and Riley installed a new furnace, which works impeccably well. Everyone was very respectable of our home and to me. Thank you!! more Jared G. 02/17/21 |
|
|
|
|
|
Jared and Riley were extremely professional, knowledgeable and pleasant. Very conscientious and respectful of our home, careful removal of old furnace and installation of the new one. Very helpful getting the app set up on my phone! Eric was very professional and helped us take advantage of every rebate available, very competitive price! Eric G., Jared G. 02/13/21 |
|
|
|
|
|
Faust was a great company to work with. The furnace in our home needed to be replaced in early Feb of 2021 in South Eastern Wisc (Coldest weather of the year). Eric & Jeff were able to come in and inspect/quote a new furnace for us within 2 hours of calling. Chris & Will came in the next morning and had our furnace replaced and running before noon! Everyone was friendly, helpful, and knowledgeable. We will absolutely be utilizing them in the future and would recommend them to anyone. Thanks again for keeping us warm so quickly!! Eric G., Will B., Jeff B., Chris P. 02/05/21 |
|
|
|
|
|
They are awesome!!! Best heating/cooling company! Extremely quick response always. Friendly, polite and knowledgeable. Jake R. 01/13/21 |
|
|
|
|
|
Jake has been servicing my furnace & AC for years. I wouldn't want to call anyone else. Eric & Chris&Will came into play when the blower motor on my 32-year-old furnace began to show signs of failure. I had a new HVAC system installed very quickly, on the predicted timeline, with good clean-up. The town inspector took all of 2 minutes to approve the job. I hope to have the same service, from the same people, for many years to come. The office staff are always pleasant and very helpful also. Eric G., Will B., Chris P., Jake R. 01/11/21 |
|
|
|
|
|
Fantastic response and service, friendly and well knowledgeable techs Jacob and Nick again thank you!!! Jake R. 01/08/21 |
|
|
|
|
|
The technician, Jeff, was extremely pleasant and professional. He took the time to answer all of my questions in great detail and explained everything he found/fixed. VERY happy with the service. Jeff B. 01/01/21 |
|
|
|
|
|
no comment Jeff B. 12/31/20 |
|
|
|
|
|
Terra and Jeff were awesome--both were very kind despite our request for help the day after Christmas, a Sunday! We were very appreciative for their quick and professional responses. We will be sure to stick with them for future services! Jeff B. 12/30/20 |
|
|
|
|
|
Fast, friendly, professional service. Jeff B. 12/28/20 |
|
|
|
|
|
We have been using HJ Faust for 8 years now.
We needed a new furnace with WiFi, then an AC System and lastly a new Humidifier. The prices are fair, the equipment matches our needs and requirements. The service guys are neat, clean and on time too. We purchased their maintenance program which saves money and keeps the equipment running like new. We purchased extended warranty as well. A part broke on the AC and the repair and labor were at no additional cost to me. All good. Jeff B. 12/25/20 |
|
|
|
|
|
Very courteous
Answered any questions and concerns that we had. Will B. 12/23/20 |
|
|
|
|
|
Highly recommend!! Excellent company, very responsive, knowledgeable technicians, and very friendly. Kevin D., Jake R. 12/22/20 |
|
|
|
No affiliation exists between ReviewBuzz and any of the review site organizations
or systems listed on this page.