Richard H. Reviews

Nate McClellan
Richard H.
Service Technician
* Total number of reviews and star-ratings are based on data collected during the time period Blue Dot Services of Maryland has been using the ReviewBuzz system and may not directly match the data found on each public review site.
Scheduled an appointment between 8am-12pm. Received a call at 11:30 stating technician was on their way. I advised the caller that anything after 12:30 would be tough for me as I work overnight. Gave up and went to bed at 1:30 pm. Woke up to find a missed call, I assume from the tech, at 2:20 pm. Still have no A/C. (See More)
6/25/2016
 
Richard H. Showed up and did what no one else could get done. I had been waiting Just about a month as techs came and went. Leaving me with the same answer, No ma'am I couldn't get your unit working. So FINALLY the company was apologetic and told me they were sending their (BEST)tech out. and that's just what they did. Richard walk in and was walking out in about 35 mins! It was so good to hear, Yes Ma'am your unit is working and you should be cooled off in a little while he then explained to me what the problem was and he told me to call if I had any other problems! Thank you Richard H. You're the ABSOLUTE BEST!! (See More)
8/25/2015
 
Richard H was very thorough when he came to check my central air system last spring. He had even gone above and beyond the call of duty, by quickly recommending a solution to another handyman issue in the utility room, that I had for a long time, not knowing how to resolve. His idea was economical and saved me from having to deal with further complications down the road. I appreciated him for doing this. Please ask him to come again to my home for the next Blue Dot furnace a/c check-up. Thank you again. Cindy (See More)
8/22/2015
 
Rich did a great and through job. Is very knowledgeable and makes you feel comfortable and helpful. Highly recommend Blue Dot and their service. Have used them for years and have been very satisfied with their service. (See More)
8/18/2015
 
Blue Dot did a great job installing my new HVAC system. Installers we courteous, clean, worked efficiently, and answered all my questions. Even after a minor glitch with initial install, a field supervisor was back at my house shortly after my phone call. Richard H diagnosed the glitch quickly and had the system running again in no time, and explained everything along the way. (See More)
7/30/2015
 
very concientious excellent work (See More)
7/24/2015
 
Richard fixed my air and got my house feeling great once again....lol.....yesterday the technician from Blue Dot came out to fix my unit but the lines were frozen and he couldn't do anything with it until today. But the staff are friendly.....they listened to my complaint and made things right. Thanks again to all....especially Richard.... (See More)
7/21/2015
 
Richard h was great (See More)
7/21/2015
 
I was very pleased with the service Richard H. provided from Blue Dot of Maryland. He was very courteous, professional and listened to what I had to say. He assessed what the problem was and although a has to be ordered for my air conditioning system; he gave me suggestions to help keep my home cool until the part come in and it can be installed. So far I am very satisfied with the service I received. Now I am waiting for the part to come in. (See More)
7/19/2015
 
Richard H. was excellent. Top notch service technician who has helped us twice now to get our system working as it should. He really knows what he is doing. (See More)
7/17/2015
 
We had a warranty service call today and Richard H was a helpful and informative technician who walked us through our thermostat setting issues. He was professional, courteous and very informative. (See More)
7/17/2015
 
Experience matters, Blue Dot comes through! Richard H. is the goto guy. Thanks for the quick and accurate diagnosis. (See More)
7/13/2015
 
Richard H was very helpful and skilled in solving our problem. And he is a genuinely nice person. (See More)
7/10/2015
 
Richard H did a fantastic job. Our HVAC cooling coils were leaking and he gave us three different options. Ultimately we had to go with the most costly, but I knew that he and Blue Dot were providing us with great work at a fair price. Really happy with the work done and with the service. (See More)
7/05/2015
 
After a severe storm, my central ac was out. I should tell you that I have been a customer of Blue Dot for 30 years. I have an unusual system, and Richard H.. is an expert on it - very few of these are around in residential areas. Jamison (the wonderful dispatch manager) dispatched him even though it was 8 p.m. and the roads were flooded. They know of my health issues and really accommodate my needs. Richard is knowledgable and experienced, and I hope he teaches this kind of system o future hires - I will never forget how Blue Dot went above and beyond to help me. (See More)
6/25/2015
 
Thanks for professional and timely service (See More)
6/25/2015
 
Richard Humphries has an excellent background and lots of experience - he is a true professional (See More)
6/23/2015
 
Richard Humphries did an excellent job on all three units and seems to have a vast background of knowledge and experience (See More)
6/22/2015
 
Dogged expense bullet! Service tech. recommended $729 part and labor repair on A/C unit. Really wanted to replace unit. Got estimates from BlueDot from $6,000-$9500. Ordered part online for $42 and had electrician install for $100 within 20 minutes. That was close. (See More)
6/08/2015
 
Richard was knowledgeable, committed to identifying and rectifying the problem, and remained at my home until the matter that brought him there was attended to. (See More)
6/01/2015
 
Under warrantee compressor was replaced by Blue Dot in February. When we used the AC for the first time in May it cooled for about one day. Service Tech who came out said he adjusted the thermostat and left. AC worked for another day and then just blew hot air but did not cool. Second service tech told us the compressor was failing. AC cooled for another day and then failed holiday weekend. Blue Dot sent out Richard H after 6pm so I would not need to miss another day of work. He diagnosed the problem as having too much refrigerant in the system when the compressor was installed. That was causing the system to overheat. He siphoned off some refrigerant and got the AC functioning again. Finally, cool air. Hopefully it will last and Blue Dot will only be coming out for the routine twice a year maintenance. Richard was professional and was able to explain the problem in a manner in which we could understand. We really appreciate his expertise and ability to get the system working. (See More)
5/27/2015
 
I had a call back after Blue Dot got my system up and working. Richard H. was very efficient and went up in the hot, hot attic and fixed the issue. I was forever grateful because it was so hot out and now my house is cooling. I'm a Blue Dot customer for a long time to come. Thanks. (See More)
5/18/2015
 
My service was great (See More)
5/09/2015
 
Though Richard H wasn't able to complete the work replacing an aquasmart 2n1 sensor during the initial service call, his professionalism and willingness to explain why some additional repairs will be needed really gave me direction and clarity going forward. I was eventually called back by a manager and quoted an hourly rate that I felt was a little too high for a new blowoff valve and screwing in a thermowell. I would do business with blue dot again however as Richard proved to me he knew his stuff. You also can't beat 24 hr emergency service. -Brian M Gwynn Oak, MD (See More)
5/07/2015
 
Highly recommend Blue Dot because their technicians are experienced, very patient and thorough. I have been using them for my heating and air condition needs for over 15 years. (See More)
4/24/2015
 
Richard H did a very good job maintaining my HVAC when he arrived last week. He is courteous, pleasant and professional and answered my questions. (See More)
4/19/2015
 
I highly recommend this company and Richard because he was very helpful, and very knowledgeable. (See More)
4/18/2015
 
Richard H. was prompt, courteous, clean and efficient. Good job! (See More)
4/09/2015
 
The technician was very efficient, prompt, and helpful explaining tasks that should be completed. (See More)
4/07/2015
 
Richard H. performed a very professional and thorough job on cleaning and tuning the boiler furnace. He also made sure to leave the work area absolutely clean. Excellent service at reasonable cost. (See More)
4/05/2015
 
On time! Professional, explained the problem and the fix. Promised to return when part came in. Even put "booties" over his shoes to avoid tracking dirt into the house. (See More)
4/03/2015
 
Richard H. arrived on time and made the necessary maintenance on my units. More companies need men like Richard. Thank you (See More)
4/01/2015
 
Professional and punctual (See More)
3/31/2015
 
They located the source of the problem, I have already recommended Blue Dot to friends. (See More)
3/29/2015
 
Reaching out to Richard H, Carlos R, and Mike I and their diligence in getting our heat pump up and running. (See More)
3/25/2015
 
I am very please with the prompt service, and Richard H. was professional explaining everything he was doing. (See More)
3/19/2015
 
I am very pleased with the service provided by Richard H. in diagnosing my heat pump problems, Dan K. in providing product information and specifications for a new heat pump, and installers Keith K. and Justin P. in doing a very good-looking installation of my new system. Richard appeared very knowledgeable of my old system and was quick to diagnose its various problems and provide repair costs. Dan K. provided me the technical information I sought on the new Infinity 20 Greenspeed system and help me with sizing and selecting options. The installers, Keith K. and Justin P. were very friendly and courteous. They did a very good-looking installation, cleaned up afterwards, and provided me with hands on training using the new Infinity Touch thermostat / controller to select / set parameters and operate the new system. I am very pleased with the service provided by this Blue Dot crew. I shall look to them for my next replacement system. (See More)
3/17/2015
 
I am very pleased with the service provided by Richard H. in diagnosing my heat pump problems, Dan K. in providing product information and specifications for a new heat pump, and installers Keith K. and Justin P. in doing a very good-looking installation of my new system. Richard appeared very knowledgeable of my old system and was quick to diagnose its various problems and provide repair costs. Dan K. provided me the technical information I sought on the new Infinity 20 Greenspeed system and help me with sizing and selecting options. The installers, Keith K. and Justin P. were very friendly and courteous. They did a very good-looking installation, cleaned up afterwards, and provided me with hands on training using the new Infinity Touch thermostat / controller to select / set parameters and operate the new system. I am very pleased with the service provided by this Blue Dot crew. I shall look to them for my next replacement system. (See More)
3/17/2015
 
Richard H. was great. He really knew what to do and his work was first rate. (See More)
3/16/2015
 
Really a big help in an emergency. Had no heat Sat. Installed on Tuesday. (See More)
3/11/2015
 
Richard fixed our problem. You can send him back to us the next time we have a heating/AC crisis. He is competent, personable, and instills confidence in your customers. Richard is an asset to your company. (See More)
3/08/2015
 
The technician was very professional, knowledgeable with good manners. The service cam very quickly and on time. (See More)
3/03/2015
 
Richard and Bill did an excellent job. Fast very professional and treated our home as if it were their own. If we need service again I hope we can request the same two people. Thank you very much. (See More)
3/03/2015
 
Rich and Paul of Blue Dot responded quickly on the same day I called. They quickly assessed the situation and resolved the problem explaining each step and providing suggestions for future maintenance and care to avoid the problem in the future. Thanks!! (See More)
3/03/2015
 
Richard H arrived at my home on time. He was very pleasant and nice. He took the time to explain what he had to do in detail. (See More)
2/28/2015
 
Richard went above and beyond and was very helpful. I would use blue dot again and hope Richard is the tech they send (See More)
2/27/2015
 
Richard H. was truly professional. He immediately assesed what the problem was with my furnace and got to work. It was nice dealing with an. HVAC company whose primary motive isn't selling parts (See More)
2/20/2015
 
Richard H. was so helpful to us. He fixed the problem with our furnace, did a thorough job, and delivered excellent explanations of the problem. Thank you Richard H.--because of you I will be calling Blue Dot again for issues with our HVAC system. (See More)
2/19/2015
 
The technician came out on the same day we called and was very quick and thorough. He figured out the problem and explained it to us and how to get around it until we could get a new system in place. He then set up a consultation with a sales rep the next day. I highly recommend Blue Dot! (See More)
2/17/2015
 
Richard H. was very professional and efficient. (See More)
2/11/2015
 
Richard H. was very knowledgeable and professional. He thoroughly checked my systems and did an excellent job bringing me up-to-date on what was being done. He also made some recommendations that did not feel like a hard sell. He came across as very honest and trustworthy. (See More)
2/09/2015
 
Richard H my service technician was efficient and did a great job! (See More)
2/07/2015
 
Blue Dot did an excellent job of repairing my furnace. Richard was very professional and knowledgeable. The work was done in a timely fashion and the parts were replaced properly (See More)
2/06/2015
 
Richard H. Was very helpful, and went above and beyond what I would expect. I would request him in the future for any service problem I have. (See More)
2/06/2015
 
As I said before, Richard H. returned and installed the part that was needed. My HVAC is performing beautifully. I also appreciated his courtesy and the fact that he doesn't try to sell me anything. (See More)
2/05/2015
 
Richard H, came to my home to provide me with a second opinion. He was curteous and proffesional and did not seem to have the "Slimy Salesman" hat on. He was not "thirsty" to sell me anything, but provided what I feel, was honest straightforward feed back with options (See More)
1/29/2015
 
Of all of the plumbers I called, Bluedot was the only one to return my call. They arrived within hours of calling, and the technician was very helpful. If you can request Richard H, do so. He was very professional and easily explained the problem to both my wife and me. (See More)
1/28/2015
 
Of all of the plumbers I called, Bluedot was the only one to return my call. They arrived within hours of calling, and the technician was very helpful. If you can request Richard H, do so. He was very professional and easily explained the problem to both my wife and me. (See More)
1/28/2015
 
Richard H was great. He diagnosed the problem in minutes, offered a choice of solutions, and kindly explained everything thoroughly. (See More)
1/28/2015
 
Excellent (See More)
1/27/2015
 
I had my Hot water heater install on wed. Thurs night the hot water wasn't hot. Mr. Richard came Friday and fix the problem at no time. I was very happy. (See More)
1/25/2015
 
Richard was extremely knowledgeable and dedicated to solving our furnace problems. He was respectful by calling us before he arrived and even wore covers on his boots when he entered the house (which my wife loved). He made sure the unit was running for a considerable time before he left. Overall the fix was quick and efficient and not too costly even though it was after 10 pm on a weeknight. (See More)
1/23/2015
 
Your tech.(Richard H) explained the condition of our heat pump very clearly. We greatly appreciate the time he took to check the system out and explain what was occurring. (See More)
1/21/2015
 
We have been VERY satisfied with the service & the technicians, they have all been great. Blue Dot has been exceptional in responding in a timely manner. We have been disappointed in the heat pump we purchased from Blue Dot, but the techs have all done a good job to date. (See More)
1/19/2015
 
Richard was very helpful and efficient in determining the issue and fixing it. (See More)
1/19/2015
 
Richard h was very knowledgable and helpful. BGE had put in a furnace 4 yrs ago and out bills in the winter time have been running between $600-700. He told me of a newer hvac system that works efficiently at 17 degrees. So he arranged for someone to come the same day and I speak to me about it. Unfortunately the newer system is not for us, however, herp gave me some great ideas. (See More)
1/18/2015
 
Richard did an excellent job analyzing the problem and fixing it in an efficient manner. Knowledgeable and friendly. Will definitely use them again. (See More)
1/15/2015
 
Richard H. was professional, knowledgeable, accommodating and more than willing to answer any questions and explain everything to the customer. He is a credit to the company. We will definitely request him again when we need service in the future. (See More)
1/14/2015
 
Very helpful and considerate technician. Awesome service. Thanks Blue Dot!! (See More)
1/12/2015
 
Mr. Richard installed a Nest thermostat on 1/9/15 and I was very impressed with professionalism and people friendly attitude. He installed the thermostat in about 20 minutes and it is functioning perfectly. I highly recommend this product. (See More)
1/10/2015
 
Richard H. was fast and knowledgeable. He had to order the parts so the job's not done yet. But I am extremely happy with the level and promptness of service. I am glad we purchased our unit through Blue Dot! (See More)
1/09/2015
 
My water heater stopped working a few days ago. Richard H. came over today; looked over the situation and tried a temporary fix that did not work. So, he had to retrieve a new heating unit. I now have hot water (YEA!!!). Richard was very professional in his manners; very courteous and friendly. Blue Dot of Maryland is blessed to have him as a worker. (See More)
1/09/2015
 
Richard came to the house at 10 pm to help fix the problem with the heater. He diagnosed the problem, and is processing an order for the replacement part. He explained the problem clearly, and was efficient in his diagnosis. (See More)
1/08/2015
 
Blue Dot responded to my request for an appointment to install my new Nest thermostat quickly. Within 2 days of my call, the appointment was schedled, completed and tested with ease and precision. Richard was very knowledgeable about my equipment and worked quickly. I will recommend and use Blue Dot again for any of my heating/cooling needs. Additionally, Blue Dot gave me an appointment window and called ahead to verify that someone was present in the home when the technician was ready to arrive - this saved me from sitting around wondering when I would be serviced. (See More)
1/07/2015
 
Richard was very friendly, professional and had great knowledge of the system, how it works and what to look for. After he fixed the problem, he showed me what was wrong, also went over how the system works to make sure i correctly operated it, as i did not before. He also gave me alot of tips and talked to me professional as a customer not talking down. He was great and i learned alot. I will request him for all my service from now on. I look forward to working with him again. Overall Blue Dot received my call Saturday night and monday am they were there. Great job (See More)
1/06/2015
 
Service call $81 changed filter checked settings (See More)
1/05/2015
 
Richard H. was very friendly and professional. He answered my questions dealing with my problems courteously. (See More)
1/02/2015
 
Some problems arose with a new furnace installation by Blue Dot. Some were due to a lack of clear explanation of the required workings by the prior technician. After a request for another tech, Richard spent a lot of time examining the furnace and gave a complete, clear description of what was necessary to maintain it and keep it running smoothly. (See More)
1/02/2015
 
Always polite and on time. (See More)
12/30/2014
 
Richard was a very professional, kind and honest technician. He was extremely knowledgeable about his job and provided excellent customer service. (See More)
12/27/2014
 
Blue Dot is a very good company to do business with. (See More)
12/27/2014
 
Service was very good and we are pleased with the tech, Richard H. (See More)
12/19/2014
 
Richard was efficient and knowledgeable. He explained the problem clearly and solved it to my satisfaction. I have requested that he come back to service my unit in the future. (See More)
12/19/2014
 
I recently had my two heating systems serviced by Blue Dot and Richard H. was my technician. He was very knowledgeable, courteous and did an excellent job. I felt confident after he left that both systems were fully serviced and I was set for the cold winter weather ahead. Thanks Richard and thanks Blue Dot! (See More)
12/18/2014
 
My boiler broke on a Sunday, and Blue Dot sent Richard H., an incredible technician, out within 2 hours. Richard not only found several problems with my boiler, but also noticed that my water heater had a leak that could cause flooding in my basement. Richard H. explained all the problems, told me which ones needed to be done immediately, which repairs possibly could be done in the near future, and the risks of what could happen if I waited to get the non-immediate repairs. At my request, he also gave me the price of the repairs without a service plan and with a service plan. The price with the service plan was a savings, so I bought the service plan. Richard H. & Blue Dot are reliable and trustworthy. I would recommend both highly. (See More)
11/30/2014
 
Richard H is a credit to your company. His knowledge and experience of my oil burner and Heat pump was outstanding. (See More)
11/26/2014
 
This service Technician was outstanding in his knowledge of my Heat pump and oil burner. He is a credit to your company. (See More)
11/25/2014
 
Prompt, Courteous and Neat. Great Job. (See More)
11/25/2014
 
Richard quickly diagnosed the problem (bad glue joint on the exhaust pipe) and also noticed another unrelated issue which he also brought to our attention. He ordered the parts and did the repairs today. He was quick, efficient and took care of all of the issues, including improving the flow of the exhaust pipe while replacing the PVC pipe with the bad joint. I really like that he noticed the other problem (broken drip pan joint) and took care of that too. That saved me time and effort later dealing with a different repair. Kudos to Richard for being proactive and doing a professional job. (See More)
11/24/2014
 
Richard was terrific, quickly diagnosed the problem and explained the cause and remedy. He was thorough and checked for other potential problems that may arise. Richard also took time to ensure the entire system functioned, not just the fix. Would certainly recommend him. (See More)
11/20/2014
 
Richard was terrific, quickly diagnosed the problem and explained the cause and remedy. He was thorough and checked for other potential problems that may arise. Richard also took time to ensure the entire system functioned, not just the fix. Would certainly recommend him. (See More)
11/20/2014
 
Great Service. Called on a Sunday AM they came out the same day. Even though they were late they let us know they would be late. Richard H. the technician immediately diagnosed the problem and took care of it. He was fast courteous and efficient. (See More)
11/13/2014
 
The Technician, Richard, was very professional and courteous throughout the service call. He did a very good job in the technical aspects of the call and was very careful about cleanliness and providing an explanation of what he was doing and how it affected the operation of the equipment. (See More)
11/11/2014
 
Richard H. is a knowledgeable and competent employee whose manner and deportment in every way gave a very positive impression of Blue Dot. If we ever need your company's service again, by all means send us Richard to fix our problem. Thank you, Richard. Bill & Roxanne Robbins (See More)
11/10/2014
 
I wanted to give great feedback to Richard H, who was the Service Technician that came back to my house. I called Blue Dot after another tech came by to perform a seasonal service and when I tried my system it did not come on. I called Blue Dot and they had Richard come out the same day and it was on a Sunday! When Richard arrived he was very detailed in his trouble shooting process. Once he completed his troubleshoot process, he found the issue with the system and went the extra mile to correct it. Once he finished everything, the system was working great and I was extremely pleased with his knowledge and service. Blue Dot is lucky to have a skilled individual like Richard and the should due everything possible to keep him around because he turned my experience around with the company and I will keep doing business as long as he is there! Thanks Richard! (See More)
11/02/2014
 
Richard was so helpful and knowledgable! Really enjoyed interacting with him because he took the time to explain the problem and ordered the replacement parts. (See More)
11/01/2014
 
The Blue Dot service was first rate, from first phone call to the end of the service visit. We needed a new thermostat, pronto, and Blue Dot came to our rescue in a timely manner. Our technician, Richard H., was patient with our questions, and he advised us well as to the best manner in which to proceed. His tutorial of the system following installation was knowledgeable and precise. While needing service is never a wished-for situation, it's good to know that Blue Dot is just a phone call away. (See More)
10/27/2014
 
Richard H did an outstanding job of diagnosing problems that we've been having with our boiler and explaining what will be needed to fix them. He also did a thorough regular maintenance on heat pumps. We are very very satisfied. (See More)
10/22/2014
 
Richard is one of several technicians who have diagnosed the problems with my furnace and air conditioner. He came on time and figured out the problem within minutes. He was very professional and helpful. The people are friendly on the phone and the techs are very competent. It's a great company. (See More)
10/16/2014
 
Richard was an excellent technician. He found things that no other technician has ever found. I have complete confidence in his work and hope he is always our technician whenever we have a problem. (See More)
10/10/2014
 
Great service. Richard was friendly and super helpful. He gave great advice and helped solve several recurring problems with our furnace. (See More)
10/08/2014
 
Richard H was my technician for my winter service checkup. He called before coming over. He went over and above in obtaining my air filter for my unit. He showed me how to install it once I receive it and he saved me money by having it delivered directly to me. (See More)
10/06/2014
 
Richard H was very prompt for his appointment. Explained everything that he did and or what was required to be fixed or repaired (See More)
10/03/2014
 
Richard H was friendly, professional, thorough, and gave detailed explanations. (See More)
10/03/2014
 
Richard H. was friendly and more importantly efficient. When we were not seen yesterday (Sunday) he took the time to call his manager to see what we could do about the bill when he came out on Monday. (See More)
9/22/2014
 
Richard H was very professional. prompt and courteous. He did an amazing job of leaving the house the same way that he found it! (See More)
9/21/2014
 
Timely, professional and did a great job. Found an issue with my system and fixed it on the spot. (See More)
9/18/2014
 
Richard did a excellent job and was very informative would do business with Blue Dot again (See More)
9/17/2014
 
Richard Humphreys was pleasant, helpful and did a thorough job! (See More)
9/10/2014
 
Another great experience with Blue Dot as Richard returned with the needed part to complete the repair. Great job. (See More)
9/09/2014
 
Richard was wonderful, he was an excellent diagnostician, quickly identified the problem and resolved it. We understood that there was a remote possibility that the issue was something other than what he repaired, and he told us to just call and he or someone would be out to fix this. Apparently, it is not always easy to know for sure that the issue is fixed until the A/C unit is running for a longer period of time. We are very satisfied with the quality of his work and his professionalism. (See More)
9/08/2014
 
Yesterday, I had 40 plus people coming to my house for a wedding shower. My A/C unit has been flawless since 2006. Approximately 2 hours before my guests were due, my A/c quit. I called Blue Dot and the telephone message handler was very professional and very nice, but the system on the handoff was apparently very slow. However, once "Jameson" with Blue Dot got my message, she did an EXCELLENT job in arranging assistance. Mr. Richard Humphreys arrived as quickly as scheduling would allow and saved the day! The A/C system had blown a capacitor. These two people deserve special recognition for their efforts!! The frequent communication and status reports I received from Jameson and the excellent repair service eventually from Mr. H. were very impressive and very professional. Many thanks! I hope the "boss" gets to read this report. Please call me if the firm has any additional questions!-- Greg Howard, Esq. (See More)
9/07/2014
 
Excellent work by Richard on follow up appointment. He is an experienced technician and very professional. Issue resolved quickly because he is so knowledgeable. (See More)
9/06/2014
 
Great maintenance appt with Richard H. He was knowledgeable and informative--a top notch professional! Highly recommend!! (See More)
9/03/2014
 
Once again Blue Dot exceeded all expectations. Richard was very thorough and excellent at explaining the problem and a cost effective solution. Thanks also to those who set up the appointment appreciated their professional and courteous response. (See More)
9/02/2014
 
Richard H was terrific - he did everything well and explained what he had done. (See More)
8/30/2014
 
We had a challenging problem to repair on our heat pump and Richard was persistent in problem solving until the issue was resolved. It took 4 visits and 3 parts but he was not satisfied until it was complete. Richard is a pleasure to work with. (See More)
8/28/2014
 
i had blue dot out for service and they were here when they said not like some other companys BG&E, VERIZON who don't show for hours my tech richard h. was great on time, greeted me with a smile and went right to work checked everything ok thanks richard h. (See More)
8/28/2014
 
Friendly and polite. Excellent technician. (See More)
8/21/2014
 
Richard Humphries (See More)
8/20/2014
 
I recently had a problem with my air conditioning system. Richard Humphrey was dispatched to solve my problem. He is very professional and knowledgeable about the system and components. At this time , the problem is still being resolved but I am confident that we will get it fixed. thank you Blue Dot!. (See More)
8/08/2014
 
Richard Humphreys came to my house today (8/6/14) to service my air conditioner. Was a super person.....very knowledgeable about the system....was a big help to me and answered all of my questions....thanks Richard!......David B. Ash (See More)
8/06/2014
 
Richard did a great job. Respected my time and comfort. Very knowledgeable and courteous. It was a pleasure. (See More)
8/05/2014
 
Thank you for your quick thorough service today. Both Richard H. (technician) and John (salesman) came to my house today and gave great service and estimates. (See More)
7/28/2014
 
Had a clogged drain line. The tech was here about 2 hours after the call to them, cleared it quickly and was done in about 20 min. Excellent service. (See More)
7/25/2014
 
Richard H. was the only technician that found the problem with our brand new air conditioning system, First the installation people didn't know there was a broken part ( they installed the furnace with a bad part and we had no heat after three days). The service guy for the annual check-up approved everything, Then the air conditioning condensation pan started filling up on the second day of running- that technician said the last service technician shouldn't be checking the air conditioning unit at time of year (huh it was February) because you can't get a correct read on the charge and we needed a new type of condensation pan but we could run the air conditioner while we were home. Two days later the air conditioner cut off again. Richard H. was the technician that came this time. Within a short period of time he determined the cause of the problem (a cracked pan), He emptied the pan, cleaned everything up and said he would put a priority on the replacement pan. When the part came in he and Ian S. quickly and efficiently replaced the part and the air conditioner seems to be working fine. I think if Richard H. had not come out we would still be trying to find the root of the problem. (not to mention -- now do we listen to the third service person and not have the air conditioner checked in cold months?) We rated Richard H. a five but overall this experience with replacing our two systems as recommended by Blue Dot has not be a five star experience. (See More)
7/14/2014
 
Richard Humphreys was the best technician I have ever encountered in over 40 years of hiring local companies for service calls... He was super efficient, got right to the problem in my HVAC unit, and gave me the news straight up that my 25-year-old unit was dead... and he really tried to save it. Then he showed me how to clean the coils on my other unit to prevent an outage until I could get the other one replaced. Fantastic guy, great company... a really great experience for me even though the bad news had to be given! (See More)
7/13/2014
 
Highly recommend. (See More)
7/09/2014
 
Richard was great. He took the time to explain everything in detail and had a great attitude. Would love to see him handle any future issues I may have. (See More)
7/05/2014
 
Install technicians showed up on time and were very courteous. After the job was completed, they made sure to answer any questions and explained the new programmable thermostat. (See More)
6/30/2014
 
AC wasn't working and they squeezed me in that day.. Technician showed up and helped us to choose most cost effective option. (See More)
6/22/2014
 
Speedy prompt service. Honest, knowledgeable technicians. I have been doing business with Blue Dot for many years, always the same great service. (See More)
6/20/2014
 
As soon as I explained to Richard H. what was going on with my central ac he went directly to the unit and found the problem instantly! What a Professional! to say the least. He also checked my aging ac unit out and explained everything to me. I was very impressed. Richard H. is a excellent technician! And my wife and I feel like we have found a excellent ac company.When I ever need a new ac...Blue Dot will be the one! excellent service ! (See More)
6/19/2014
 
I had been having issues with the HVAC unit in my home and called Blue Dot based on their online reviews. The first time I was helped by Matt S, who explained the issue I was facing with my unit and quickly worked to address the problem. He didn't try to upsell me on any unnecessary services or treatments and got the work done fast. Unfortunately a few days later the same issue came back. This time Richard H came out to help me and he was great as well. He identified the same issue that Matt saw the first time and took his time working to fix the problem. Again, never tried to pressure me into buying unnecessary service. Both of these guys were great and I found their service to be top notch, I'll definitely use Blue Dot again if I have an issue with my HVAC unit. (See More)
6/17/2014
 
As a new customer I would like to send a big Thank you to Richard H who came by and got my 22 year old A/C unit working. The house was up to 90 degrees. Other companies told me there would be at least a 2 day wait before I could get anyone to come and even look at it. It was raining but he fit me in the same day as I called and never complained. He was very polite and efficient and made me confident that this is the company to work with to look into a new unit. He even helped me set up the appt while he was here. Thanks Richard! (See More)
6/12/2014
 
Richard was incredible, knowledgeable and very nice. We had a prior estimate for $4,400 and he came in and fixed it for $135!!! very highly recommended!! (See More)
6/10/2014
 
Richard H was excellent. He was very professional and knowledgeable and is a positive to your staff. (See More)
6/10/2014
 
Richard Humphreys did a terrific job finding the problem with our AC, ordering the parts to fix it, giving a temporary fix until he came back today to install the new parts. He was prompt, courteous and professional. Great Service! (See More)
6/06/2014
 
the technician did a great job. installed programmable thermostat. stayed till I programed it. gave me some valuable information. timely and great job. (See More)
5/30/2014
 
Richard Humphreys did a wonderful job! (See More)
5/30/2014
 
Richard Humphrees did a great job of servicing our heating /ac at our home. He was very professional and thorough. I highly recommend him. Carl (See More)
5/29/2014
 
Richard H. did a complete and excellent A/C service. He arrived on time and completed the work quickly. The price was exactly what was quoted by the company when I made the appointment. (See More)
5/27/2014
 
Richard H. did a complete and excellent A/C service. He arrived on time and completed the work quickly. The price was exactly what was quoted by the company when I made the appointment. (See More)
5/27/2014
 
Richard was prompt and courteous and provided the service we expected. He also found the filter I couldn't find. Thank you. (See More)
5/13/2014
 
Richard Humphreys took a good amount of his time to explain any developing weaknesses in our heat pump. He also answered quite a few questions I had about in ground oil tanks vs. in house models, and was good about giving me information on replacement hot water heaters. I was impressed with his knowledge, and appreciated the time he spent explaining things. Good deal. (See More)
5/12/2014
 
Great service from Blue Dot is what I usually expect when they show up at my door. And today was no different. A special thank you to Richard H. who did an excellent job getting our air conditioner ready for the summer. (See More)
5/09/2014
 
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