jose R.
Intsall Helper
* Total number of reviews and star-ratings are based on
data collected during the time period Blue Dot Services of Maryland has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
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They did a great job, went over everything and work really quickly to get our heater running. We will definitely recommend Blue Dot Services. (See More)
1/25/2020 |
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Ramon R. and Jose R. were two of the most professional installers I have experienced in my home repairs in a long time. They were accommodating, pleasant and respectable, knowledgeable about the equipment, explained things in detail as well as answered questions,, asked permission to go to the necessary work areas, worked diligently and accurately. I could not ask for better and efficient service. And even more Nick Betz was awesome as the first line of service in my Blue Dot face to face service. I highly recommend Blue Dot Services. Thanks for the check up call today to see if I was a satisfied customer. (See More)
11/20/2019 |
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Helpful, friendly and knowledgeable! (See More)
10/02/2019 |
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Jose R. was very professional and explained everything about the heating and cooling equipment. Also showed me how to use the new thermostat.
Brian Fitzpatrick Salesman explained every option to me of processing this purchase. I appreciate his outstanding service! Uvonna Taylor (See More)
9/30/2019 |
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Ramon and Jose were top notch. They were knowledgeable about the system they were installing, worked efficiently, and were polite and respectful of our property. Couldn't ask for more. Many thanks. (See More)
8/15/2019 |
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Jose R. installed our air conditioner today. He was so professional and respectful. He was very polite whenever he had to ask a question or make adjustments on the thermostat. He worked very hard to be sure the outside unit was level. Jose did a wonderful job. I highly recommend him. (See More)
8/07/2019 |
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Jose R and Ramon R installed our air conditioner today. They were so professional and respectful. Jose was very polite whenever he had to ask a question or make adjustments on the thermostat. He worked very hard to be sure the outside unit was level. Jose did a wonderful job. I highly recommend him. Ramon did an amazing job as well. He was so professional and patient. Ramon explained how to use the thermostat very carefully and was patient when I asked him to give me more details. He went over exactly how the unit was installed and showed us all the things he did. He explained everything about care and maintenance. He also went over all the information about the unit outside. I highly recommend him.
(See More)
8/06/2019 |
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Jose R. installed our air conditioner today. He was so professional and respectful. He was very polite whenever he had to ask a question or make adjustments on the thermostat . He worked very hard to be sure the outside unit was level. Jose did a wonderful job. I highly recommend him. (See More)
8/06/2019 |
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Ramon R. installed our air conditioner today. He did an amazing job. He was so professional and patient. Ramon explained how to use the thermostat very carefully and was patient when I asked him to give me more details. He went over exactly how the unit was installed and showed us all the things he did. He explained everything about care and maintenance. He also went over all the information about the unit outside. I highly recommend him. (See More)
8/06/2019 |
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no comment (See More)
7/24/2019 |
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In my Google review, I forgot to mention Matt O'Neill, the representative giving us the initial estimate, info about the product, how everything would work, and most important for us, was able to get an install date the next day!!!! Kudos to him as well as Ramon and Jose. (See More)
7/10/2019 |
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Ramon and Jose were this morning to replace our central a/c unit. They were on time, extremely respective of us and our home, willing to explain anything, did an excellent excellent job, left the area outside and inside spotless, work done in expected 4 hours. We're extremely happy with the work and these two men. (See More)
7/09/2019 |
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Installers were totally professional. (See More)
7/09/2019 |
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Blur Dot HVAC installers Ramon R. & Jose R., working on a hot, rainy day installed our new system promptly. Both were friendly, courteous and explained everything. They would be welcomed back in our home. (See More)
7/08/2019 |
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Ramon and Jose were great, as well as, Will (Sales Rep.) I would highly recommend all of them. (See More)
6/11/2019 |
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I had a new heat pump installed by Ramon R. and Jose R. They did an excellent job. They were extremely professional, and courteous. Upon completion of the job, they explained and visually walked through the system both inside and outside. I would also like to say that Will (Sales Rep) was great. Last year, I replaced a 1st floor unit where I first met Will. When I decided to replace my 2nd Floor unit, I didn't hesitate to call him. I also recently had Will and Blue Dot replace an air conditioning unit at my parent's house. I highly recommend them! (See More)
6/08/2019 |
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Ramon and Jose were fantastic. They came into finish an install that another team had done. They were incredibly efficient, polite, friendly, and respectful. The quality of work they provided was exceptional. We are extremely happy that we had Ramon and Jose perform this install. (See More)
6/07/2019 |
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Had a new AC unit, compressor and handler, plus a mini split unit installed by Ramon R. and Jose R. They were both very professional, knowledgeable and thorough with the installation project. They discussed what they would be doing, asked specific questions to assist with the install and explained all the equipment completely. They worked diligently and completed the job efficiently and demonstrated excellent knowledge of the installation and equipment. Highly recommend Blue Dot and this team of Ramon and Jose. Thank you for a job well done !! (See More)
5/29/2019 |
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Keep being honest in your estimates and pricing. (See More)
5/23/2019 |
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I am writing this review to specifically give thanks and praise to the A/C installation team that came today: Ramon R and Jose R. They were both professional and friendly. Both hard workers. Both patient in the face of an unanticipated setback. I interacted with Ramon the most who was very knowledgeable. He left me with the impression that he is an expert in fact. I'd recommend Blue Dot with an emphasis on Ramon and Jose to family and friends.
The setback I alluded to above was this: the salesperson sold us an A/C system that was too big/too powerful for the duct work it was being attached to, which would have resulted in the coils freezing if I recall correctly. Ramon explained, but this is not my specialty so it is already foggy. Regardless, it would have been bad news down the road if the installation went through as planned. Ramon was able to spot this error, was kind enough to point it out, and both Ramon and Jose were patient enough to wait for an appropriately-sized unit to be delivered to replace the original one they brought. Mistakes happen -- and allegedly this one was because the "load calculation" that is done during the sales pitch is based on square footage and that is not always appropriate if the airflow system the A/C is being attached to does not support that calculation. In all honesty, Ramon spotted this within a minute or less of being there. So it seems like it is something that should have been considered during the sales portion of my experience with Blue Dot. Overall, his expertise and honesty in this scenario is a major positive for Blue Dot. It reflects well on the company and means I will continue to use and recommend their services.
I should also note that I've interacted with 3 other Blue Dot service people in the past. One came to check on my furnace over the winter, another came to replace the inducer motor therein, and the other was the technician who recently came to check my broken A/C. All three were professional and reflected well on Blue Dot.
To level this out a little, I also want to add that I did feel like I was paying a higher price than is typical based on my expectations from doing a little online research. When I asked the salesperson to itemize the seemingly high price for me, he said that Carrier (the brand of AC I was buying) ultimately didn't like Blue Dot to cheapen their equipment by telling customers their costs like that. I know, I know: obvious nonsense. It was almost enough for me to not use Blue Dot. (See More)
5/22/2019 |
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Have been using Blue Dot for over 5 years now and will continue to use them in the future for the honesty and hard work! Great job guys! (See More)
5/22/2019 |
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Most professional,efficient, and courteous service crew I have ever encountered. (See More)
5/04/2019 |
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the absolute best installer and helper I have ever encountered for any home project. Thorough, courteous, professional. Explained everything about the install and operation of the furnace. Anyone would be blessed to have this team in their home. Cannot say enough good things about this team. (See More)
5/02/2019 |
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It was a completely problem free experience.
We consider ourselves very fortunate to have chosen your company for our home improvement.
Scott-very personable and professional.
Ramon and Jose- skilled, great explanation of the process. Completed the work very efficiently and we couldn't be happier. (See More)
5/01/2019 |
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From beginning to end, this was a pleasure. Scott was very knowledgeable and clear in his explanations. I had done research ahead of time but still wasn't sure the type of system would work in our older home. He inspired a lot of confidence, gave us a fair estimate and scheduled the work almost immediately.
Ramon and Jose were both great to work with. They problem-solved quickly, explained all aspects of the installation and then worked all day to finish the project very quickly. I can't recommend them more highly. They were careful, neat, efficient, good humored.
Thanks Blue Dot. I have a comfortable summer to look forward to. (See More)
4/30/2019 |
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Ramon and Jose were excellent. They worked efficiently and were very knowledgeable about the installation. They were very polite and cleaned everything up when they were done. They were able to explain things clearly to me . I would highly recommend them. (See More)
4/04/2019 |
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A great job (See More)
10/30/2018 |
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On time gave daily updates. Were curious and cleaned up well. (See More)
10/14/2018 |
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Awesome guys!! Also had Andrew as an installer. (See More)
9/18/2018 |
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Ramon and Jose were totally professional, very polite and friendly. They did an outstanding job replacing my AC system. It was a pleasure having them here. (See More)
9/01/2018 |
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