Anthony M.
Field Service
* Total number of reviews and star-ratings are based on
data collected during the time period Blue Dot Services of Maryland has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
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I have used Blue Dot for years. Their people are always friendly and professional in appearance and in service. I would highly recommend Blue Dot Services to anyone who is looking to install and/or replace and existing furnace and/or A/C unit! (See More)
1/30/2019 |
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Our story starts at Home Depot we when were approached by a gentleman selling Blue Dot services for a very reasonable price. These salesman are people that we rarely give the time of day, however, when he mentioned Blue Dot, we listened and scheduled service on our units. A technician responded on time and looking very professional, looked at our unit and discoverd a crack in our heat exchanger which was putting carbon monoxide in the air. At that point we did NOT have CO2 detectors but in hind sight realized we were exhibiting symptoms, that was Wednesday. Doug the contract writer saw our plite and wanted a crew here the next day but due to a prior commitment on our part we scheduled for Friday. Louka was my first contact by phone on Friday morning about 8 as he told me he would arrive at 9. At 8:45 Tony arrived and at 10 minutes to 9 Louka was backing the truck into our driveway. I then opened the back door and met them to show them access to their work area. I was greeted warmly and took note that uniforms were clean and that Tony and Louka were well groomed. They immediately started to work to get us heat as it had now been 2 days and the inside temperature was colder than the outside temperature. I let both workers know I was available if they neeeded anything and let them go at it. Both Tony and Louka worked tirelessly until the job was done. My wife and I offered refreshments to them several times throughout the day as they politely refused and continued to work. I did not notice that they even took a lunch break. By 3:30-4:00 PM we had heat and it felt good. Tony placed 2 CO2 detectors and the digital thermostat in the house and worked on the A/C unit while Louka worked on the furnace. When they left, we had heat and they had thoroughly and completely cleaned up any mess they’d made. The floor was swept and the install was spot on. I was given all the owner manuals and showed how to change out the air filter when needed. Again, they left my home better than when they came and I highly recommend Blue Dot for your cooling and heating needs. (See More)
1/29/2019 |
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Recently purchased a Furnace and A/C system for upstairs space from BlueDot. The entire process was exceptionally smooth and stress-free. From the time I submitted my request online, to the in-home meeting with the sales rep, and finally to the installation - everybody treated us with care and without pressuring us into a purchase. On the day of the installation, the technicians that came (Louka and Tony) were very professional. They took great care not to damage my white carpet and cleaned up after themselves. Louka personally gave us a tour of the new system and showed us what they'd done with it. I must say, this was a very good experience and it is very likely that I will be using BlueDot again to replace my downstairs units when the time comes. (See More)
1/05/2019 |
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Professional and in time. Did an overall great job and were courteous and efficient. Thanks! (See More)
8/04/2018 |
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