Louka W.
Install Technician
* Total number of reviews and star-ratings are based on
data collected during the time period Blue Dot Services of Maryland has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
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I have used Blue Dot for years. Their people are always friendly and professional in appearance and in service. I would highly recommend Blue Dot Services to anyone who is looking to install and/or replace and existing furnace and/or A/C unit! (See More)
1/30/2019 |
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Louka and Anthony were very professional, courteous and left everything in spotless condition! (See More)
1/30/2019 |
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Our story starts at Home Depot we when were approached by a gentleman selling Blue Dot services for a very reasonable price. These salesman are people that we rarely give the time of day, however, when he mentioned Blue Dot, we listened and scheduled service on our units. A technician responded on time and looking very professional, looked at our unit and discoverd a crack in our heat exchanger which was putting carbon monoxide in the air. At that point we did NOT have CO2 detectors but in hind sight realized we were exhibiting symptoms, that was Wednesday. Doug the contract writer saw our plite and wanted a crew here the next day but due to a prior commitment on our part we scheduled for Friday. Louka was my first contact by phone on Friday morning about 8 as he told me he would arrive at 9. At 8:45 Tony arrived and at 10 minutes to 9 Louka was backing the truck into our driveway. I then opened the back door and met them to show them access to their work area. I was greeted warmly and took note that uniforms were clean and that Tony and Louka were well groomed. They immediately started to work to get us heat as it had now been 2 days and the inside temperature was colder than the outside temperature. I let both workers know I was available if they neeeded anything and let them go at it. Both Tony and Louka worked tirelessly until the job was done. My wife and I offered refreshments to them several times throughout the day as they politely refused and continued to work. I did not notice that they even took a lunch break. By 3:30-4:00 PM we had heat and it felt good. Tony placed 2 CO2 detectors and the digital thermostat in the house and worked on the A/C unit while Louka worked on the furnace. When they left, we had heat and they had thoroughly and completely cleaned up any mess they’d made. The floor was swept and the install was spot on. I was given all the owner manuals and showed how to change out the air filter when needed. Again, they left my home better than when they came and I highly recommend Blue Dot for your cooling and heating needs. (See More)
1/29/2019 |
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Louka, Tony, and the rest of the Blue Dot team did a great job with my HVAC system replacement. They installed a new gas furnace, AC coil, and outdoor AC unit in 6 hours. The work was done very professionally and the guys were prompt, courteous, and respectful. I highly recommend Blue Dot of Maryland! (See More)
1/17/2019 |
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Recently purchased a Furnace and A/C system for upstairs space from BlueDot. The entire process was exceptionally smooth and stress-free. From the time I submitted my request online, to the in-home meeting with the sales rep, and finally to the installation - everybody treated us with care and without pressuring us into a purchase. On the day of the installation, the technicians that came (Louka and Tony) were very professional. They took great care not to damage my white carpet and cleaned up after themselves. Louka personally gave us a tour of the new system and showed us what they'd done with it. I must say, this was a very good experience and it is very likely that I will be using BlueDot again to replace my downstairs units when the time comes. (See More)
1/05/2019 |
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Great good service the best (See More)
12/31/2018 |
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My service was excellent, they came in and got busy doing what they do. They cleaned up behind themselves and they worked very well together. I hope the service department will be as helpful and cooperate. I am requesting a 5 year service contract. I included parts and labor in my contract. I need it in writing since people are subject to leave before my contract end. Thanks in advance for my contract. (See More)
12/07/2018 |
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DO NOT get involved with this company. Not worth the hassle!!!
I set up for a consultation for a new HVAC system on 11/6/2018. The salesman, Justin, was incredibly pushy and apparently lied about multiple things. I went with them mostly because they could do it on a Saturday whereas the other company I preferred didn't work Saturdays and Justin really pushed for me to agree at that moment. I set it up for 11/10/2018. The installation workers were pleasant enough, but didn't do a very good job - at least they didn't do what I was told they would do. One showed up hours later than the other 2. They didn't seal the system (at all), even from the inside which ultimately took less than 3 minutes and I had to postpone my Thanksgiving travels to have someone come back out and do that. They STILL haven't sealed it on the outside a month later despite repeated calls and emails. The thermostat is also not accurate. When the person came to seal the unit, he just altered the thermostat to read 2 degrees colder - but it is still wrong. I was told when it was installed that the smell of burning rubber/plastic from the heater would stop after 2-3 hours. 4 weeks later, it still smells like that every time the heat kicks on. The air conditioner couldn't be pressurized because of the outside air temperature - which would have been understandable had I not specifically asked about that when I agreed to the installation on 11/6 and been promised that it was not too cold and would be no problem. Now the air conditioner cannot be set correctly until late spring/early summer. They also didn't tell me I would have to take a day off of work after everything is finished to have the city come inspect their work - that would have been good to know, especially since the city/county won't give a specific time so you have to be home all day to avoid the city/county charging you $50 for the no show. Blue Dot also threatens to charge you if you don't have the inspection done within 90 days - don't listen. Don't let them charge you, you have 1 year to have it done. FYI Jeff Hagerty is the person I had originally had contact with to try to get these things fixed, but he will not respond anymore. (See More)
12/05/2018 |
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I already posted a very positive review for Louka, but I wanted to also include positive reviews for Tony and Mike who handled the installation of my heat/air/water heater on November 6. All three of your employees were efficient, courteous and kind. Please inform Louka, Mike and Tony that I submitted a very positive review. Thank you!!! (See More)
11/07/2018 |
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All three Blue Dot employees (Louka, Mike and Tony) were efficient, courteous and kind. (See More)
11/06/2018 |
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Louka was efficient, knowledgeable and kind. He is an excellent representative of Blue Dot. He also took the time to explain the heat/air/water heater units. (See More)
11/06/2018 |
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I already posted a very positive review for Louka, but I wanted to also include positive reviews for Tony and Mike who handled the installation of my heat/air/water heater on November 6. All three of your employees were efficient, courteous and kind. Please inform Louka, Mike and Tony that I submitted a very positive review. Thank you!!! (See More)
11/06/2018 |
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On time and very professional. Great work. (See More)
10/28/2018 |
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Louka and Tony did an excellent job of replacing my heat pump and air handler with new units. It was a tough job, as the air handler was in the attic, but Louka and Tony got the old one disassembled and down from the attic. They disassembled the new unit and moved it up and reassembled it in place. No scratches or damage of any kind to the walls and floor of my house. Everything works great now. They were real professionals, keeping the house clean for the air handler install. They treated my lawn carefully as they removed the old heat pump and put the new one in place. Louka demonstrated the use of the fancy new thermostat for me. I highly recommend Louka and Tony at Blue Dot to anyone needing a new heat pump or furnace installed. (See More)
10/09/2018 |
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On time, respectful, knowledgeable, openly explained things as they went, clean install....all good. (See More)
9/25/2018 |
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Very timely and knowledgable technician. Answered our questions throughout the process. A very clean install. No screwing around.. In and out. System up and running and household back to normal.... (See More)
9/24/2018 |
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Louka and Tony did superior work! (See More)
8/29/2018 |
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Kudos to Louka and Tony. They did a Herculean job replacing my HVAC system. They were on time, professional, courteous, and knowledgeable. They worked non-stop in temperatures above 90'.
Thanks Blue Dot. I now know why you have been in business for almost fifty yeas. Ann Moore (See More)
8/29/2018 |
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Totally professional installation. Louka arrived on time, and completed the entire installation in about four hours; that included the removal of all components of my old system. Louka was courteous, friendly, and respectful of my property. He ensured that my new Carrier system was up and running before leaving. My house was as neat and tidy - and significantly cooler - than when he arrived. I give Louka, and Blue Dot, two thumbs up! (See More)
8/22/2018 |
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Very professional and courteous. Cleaned up after themselves and put covers over shoes when walking upstairs. Explained clearly how the system worked and answered all questions that I had. (See More)
8/16/2018 |
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Everyone at Blue Dot was sincerely helpful when my air conditioner died and I needed a replacement, pronto. Glenn analyzed my situation and came up with a perfect solution that fit my needs and my budget. Anthony and Louka showed up right on time, and worked quickly and expertly to get my new air conditioning/furnace unit installed. They were both courteous and professional, and explained how all the new equipment worked. I'm sitting here now in air conditioned comfort! (See More)
8/13/2018 |
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Professional and in time. Did an overall great job and were courteous and efficient. Thanks! (See More)
8/04/2018 |
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Very professional. Quick, efficient and explained well. Thank you (See More)
8/02/2018 |
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