Jill W.
Territory Manager
* Total number of reviews and star-ratings are based on
data collected during the time period American Water has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
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simply the best in every respect: value, quality, and great staff. totally satisfied. (See More)
8/30/2021 |
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I really liked Jill but I didn't like things not being followed through with. We were told Jill would be at the install because we were out of town and she wasnt. We were told that we'd get pics of the job from Jill and we didnt. We eventually received pics from Jennifer in the office who mentioned she'd seen pics of the job although we hadnt. Lastly, we were told by Jill that, in case of leaks, she would have the water turned off since we were out of town.That wasnt done either. I only knew the installation was completed via my surveillance system. I had to text Jill who had to contact the installer. I dont know if it was Jill, the installer or just miscommunication but it's not a good feeling to have a company in your home while out of town and have them not follow through with promises. Those promises gave us the confidence to allow them to do the job. Nevertheless, Jennifer has been great with picking up the pieces. Overall, I'm sure we will be happy with the job but having the ball dropped so many times is not a good look. (See More)
6/17/2021 |
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From start to finish, this was a great process. Everything was very smooth, friendly, and professional. Most important is that we love our new water system! (See More)
4/15/2021 |
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Jill was amazing and so knowledgeable about Kinetico water softener system. She was able to answer all our questions. The installer Dustin "Bubba" did a wonderful job. Thank you Jill and Dustin "Bubba" for a great experience. I highly recommend this team. (See More)
4/15/2021 |
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Very good and professional service. Extremely knowledgeable and helpful with any and all questions. (See More)
3/16/2021 |
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Jill was awesome!! Very professional, knowledgeable, and a very understanding real person. ???????? (See More)
3/05/2021 |
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The greatest thing about this company is they give you options, then they make them happ (See More)
2/19/2021 |
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We are 100% pleased with our experience with American Water. Jill’s abundant wealth of knowledge and extremely pleasant attitude made the process very smooth. I had a lot of questions about the equipment we would need and how it works, and she was able to answer everything thoroughly. She was able to meet our needs without selling us equipment we didn’t need, which was much appreciated. A big thank you to Jill and American Water for everything! (See More)
1/18/2021 |
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no comment (See More)
1/16/2021 |
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From the moment we met your representative Jill to the install by Austin, professional. Excellent customer service at all turns.Thank you for arriving on time, completing the job as indicated and leaving the area cleaner than you found it. Win! Win! Thumbs up! (See More)
1/15/2021 |
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