Stephen S. Reviews

Nate McClellan
Stephen S.
Service Technician
17 years Experience
Message from Stephen:

I LOVE HEATING & COOLING

* Total number of reviews and star-ratings are based on data collected during the time period Aiello Home Services has been using the ReviewBuzz system and may not directly match the data found on each public review site.
I bought two complete HVAC to replace the units in my duplex that were working fine but rusted and worn. From date of installation I complained that new units were undersized for AC. Was told it would be fine and that Aiello never leaves a customer unsatisfied. Well AC cannot keep upstairs under 80 degrees on a hot day my tenant is pissed and I am mad as hell because they refuse to do anything about it. Don’t buy from Aiello! (See More)
7/10/2019
 
THIS GUY SPENT 5 HOURS IN MY HOUSE INSPECTING MY HVAC. TOP NOTCH AND KNOWLEDGEABLE. NOT PUSHY WHEN MAKING RECOMMENDATIONS. HE NEVER SEEMED BORED OR IN A RUSH. COURTEOUS AND RESPECTFUL. I WANT HIM TO COME BACK AGAIN! (See More)
4/09/2019
 
Stephen S, Vincent M, and Robert H came to check out our systems and clean boiler. Aii are neat, clean, knowledgeable and polite. Been doing business with Aiello for several years and very happy with the company. (See More)
3/10/2019
 
Stephen was the utmost professional; he not only supplied us with realistic expectations regarding an aging heat pump but he also was very considerate while cleaning & opening/closing of the front door (when it's 30 degrees outside - that's important!!) as well as making sure our 4 legged friends didn't sneak out while no one was looking. We highly recommend him as trustworthy, ON TIME, and overall a nice guy. (See More)
1/10/2019
 
I’ve been using Aiello for over 8 years at one of my rental properties. When my daughter recently purchased a house, we’ve decided to use them there also. My service technician Stephen is very contentious and respectful to my home. Even though I do not have a finished basement, he’s very careful not to spill anything on the floor. I’ve never had a service issue with any work they’ve performed, unlike my previous service company that required a service call 1-2 days after providing preventative maintenance. They’re not the cheapest, but they’re definitely the best. I would strongly recommend Aiello. (See More)
12/24/2018
 
Great service, quick and clean (See More)
11/26/2018
 
Stephen saja was very professional and did a very thorough job and explained all of his procedures (See More)
11/07/2018
 
I want to say that Stephen Saja was very professional and explained everything in detail and did a fantastic job (See More)
11/07/2018
 
Showed up within 2 hours of my call. Stephen was very friendly and explained everything as well as the cost breakdown. He was very respectful of my property. It was raining outside and he made sure not to track any water or dirt inside. The work was done expertly and quickly. I give Stephen 5-Stars. 4-Stars for Aiello Home Services. Initially there is a $99 charge for coming to the home. Other services companies I have dealt with in the past have waived that fee once additional services were performed and invoiced. (See More)
9/25/2018
 
Exceeded my expectations. Excellent service. (See More)
9/18/2018
 
Stephen Saja was a consumate professional who represented your company with very high standards! Explanations and quality of work meets the highest levels of customer satisfaction . (See More)
8/29/2018
 
Sitephen Saja was the essence of a professional service technician. He diagnosed an AC problem in 5 minutes and had us back to a cool house within the hour. He explained the charges carefully and introduced the annual service plan. His professionalism convinced us to avail ourselves of this excellent plan. Stephen represents Aiello with the highest degree of professionalism. (See More)
8/29/2018
 
Steve was professional and knowledgeable. I would definitely use Aiello again. (See More)
8/15/2018
 
Very professional - I will definitely recommend them. (See More)
7/30/2018
 
Stephen was a fine representative of Aiello Service. On time,worked in the rain and got the job done. A welcome guest in our home and treated it like it was his, booties and all. Thanks Stephen!!! (See More)
7/21/2018
 
They installed a new furnace and air conditioning unit 3 years ago. Very pleased and Great customer service! (See More)
7/11/2018
 
Steve is very courteous and very clean. Not a spot to be found. He explains everything he's done and always ask if I have any questions and if I do directs me to the correct person to talk to. I've had nothing but good luck with the company. Jeannette Ponzio (See More)
5/09/2018
 
Nothing but praise and confidence regarding my recent use of Aiello Home Services. Crystal and Stephen handled all of our needs regarding the annual inspection and check up of our central air conditioning system. Excellent service and professional performance by both. (See More)
5/05/2018
 
Stephen S. did a wonderful job on our boiler. He was very professional from start to finish. Overall just a great experience. We highly recommend both Aiello Home Services and Stephen S. (See More)
5/04/2018
 
Very thourough and professional (See More)
5/02/2018
 
Speedy efficient service. Stephen explained what my options were, and pricing for each, so that I could make an informed decision as to what I could have done. Problem fixed. Satisfied customer. (See More)
4/26/2018
 
Both Shauna and Steve S. were courteous, professional and knowledgeable. I would welcome Steve back into my home for any work on my heating system. (See More)
3/20/2018
 
I was very pleased with the recent experience with Aiello. Shauna W and Steve S were both very professional. Steve reviewed my heating system for the annual review and explained everything he was going to do and what he found. My heating system is sound and he shared with me some options to improve the amount of allergens in the air. I was very pleased. (See More)
3/19/2018
 
Stephen S*** was both knowledgeable and helpful in dealing with our furnace issue. He also explained these technical issues in non-technical terms. We were very pleased with the service and recommend him and Aiello. (See More)
2/13/2018
 
If you need a repair, whether be it and emergency or a regular call and you want it done right, the first time and in the case of and emergency right away these folks are the folks you need to call. PERIOD!!! From my initial contact with Christine last week to the problem solved the next day (Furnace fan not working) by Steve S., Jr. the tech., we were treated well and with care and on an extremely timely basis. When the temp outside is 10 degs. and the furnace isn't working you need great service really quick, and that's what Aiello provided. This was my 2nd contact with them in the last 5 years and I had the same experience then as now. One caveat... These folks are way on the other side of cheap, even a far cry from reasonable. But....if your in trouble and need good reliable timely service by expert people cost is a minor consideration. "You get what you pay for"! RFM (See More)
1/24/2018
 
Steve was great. We had two technicians come out previously who did not fix the problem and Steve knew right away what the problem was. He worked with our gas company to make sure the problem was fixed. I really appreciated him going above and beyond so that I didn’t have to be the middleman in communication. We are very happy with Steve and will request him in the future! (See More)
12/27/2017
 
Clay C********* and Aiello were outstanding. Excellent, timely work at a good price. Couldn't ask for more! (See More)
12/15/2017
 
I had trouble with my furnace and used Aiello for the first time. Stephen was the technician that came out. He was clean, professional and and let me know everything that was going on with my furnace and exactly how much it was going to cost me before he proceeded. I was more than pleased with everything Aiello provided. (See More)
11/06/2017
 
I called Aiello for some work on my heating system. I was originally scheduled for a noon to 4PM service window but got a call they could be there sooner, which was great. Stephen showed up and was professional and courteous and completed all the work in what seemed like no time. He explained what the problem and the solution was clearly to someone who does not have any technical knowledge about the issue so everything was easy to follow. When he was finished went over the information for their service program that they offered along with information of the states home energy audits. I would definitely use them again. (See More)
11/03/2017
 
Very professional, & informative, would definitely recomend (See More)
10/07/2017
 
Very good and through service. Willing to take the time to explain what and why tests were being made. (See More)
9/30/2017
 
HVAC Technician Stephen S arrived shortly after I received a call from Aiello saying he was on the way. It was a little after 9 when the time frame was 8 to 12. I was happy it was early in the window. I had called them because I wasn't getting hot water. Stephen thoroughly explained the pricing and the technical details of the job. He quickly got to the root of the problem and made the repair. He explained that I should get a water softener to prevent the type of problem I had from occurring again. The whole process took about 1/2 hours. I was totally satisfied with the process. (See More)
9/07/2017
 
Very professional and excellent time management! (See More)
9/05/2017
 
(no comment) (See More)
9/01/2017
 
(No Comment) (See More)
8/31/2017
 
Very professional and informative (See More)
8/21/2017
 
Stephen S. came for a furnace service . He explained what needed to be done, pointed out some problems that I wasn't aware of, and carefully cleaned up after himself. I was very satisfied. (See More)
8/05/2017
 
Steve was on time and explained everything very clearly. He showed me where the problems were that he fixed, and gave me information I can use going forward. (See More)
8/03/2017
 
Steve S was pleasant, prompt and efficient. He located my problem and fixed it, explained why it happens and made a few recommendations. (See More)
8/02/2017
 
Of course the AC goes out during a heat wave. Called Aiello and they were able to come the next day. Stephen S. quickly discovered the problem and we are back in business...cooling off. Good service!! Also got some solid information about energy efficiency inspections! (See More)
7/12/2017
 
We just had to have our water heater furnace serviced due to a fault detection. Service technician Stephen S arrived within the expected time, showed the utmost in professionalism and handled the issue quickly. Thanks to Stephen S and Aiello I will be able to give my daughter a warm bath tonight. The cost was reasonable for a service call and everything was completely explained throughout the process. (See More)
7/11/2017
 
Aiello's Stephen S. just completed the annual service of my AC and boiler. Steve is thorough and detailed and great at answering my questions so I can feel comfortable with work being done. Thank you, Aiello, for service techs like Stephen S.. Betty (See More)
7/01/2017
 
(no comment) (See More)
6/21/2017
 
Great job all around very pleased with the service we received. (See More)
5/12/2017
 
Steve was on time and was professional about his job in every way. The whole job from start to finish was great. Thanks John lynn (See More)
5/11/2017
 
Steve S serviced our furnace and air conditioner. He is polite honorable trustworthy clean and neat. Steve explained everything to me and the cost. He advised me o when I should check the air filter. And checked the thermostats that were replaced last year. I would recommend Steve And requested he should return to our home next year (See More)
5/04/2017
 
Stephen S was great! Very clean and respectful, patient, and knowledgeable. Very satisfied with the service - both on the phone and in person. (See More)
5/02/2017
 
I had such a pleasant experience with Aiello Home Services, and with Stephen S., the technician who came out to install my new thermostats. First, when I called to schedule my appointment, the girl on the phone was very friendly to deal with. She had many appointments available to choose from, which made it convenient for me to pick one that best suited my schedule. Then, the day of the appointment, I received a phone call 30 minutes prior to the technician's arrival (they give you a 4 hour window and then call a half hour before to let you know the specific time) and she let me know the technician's name and when he would be arriving. Stephen arrived right as I was expecting him, he was very polite and professional, and he even wore shoe covers in my house - he was very clean and respectful. The actual installation went great. Stephen was knowledgeable and had my new system up and running in no time. He also was very patient and took the time to help me download the app on my phone that corresponds with the new thermostats. He made sure I understood everything, offered some great tips, and asked if I had any questions. At no point did I feel rushed or pressured. He also let me know about some additional home services Aiello can help me out with. I'm so impressed by the whole experience that I would not hesitate to use them again or recommend them to others. Highly recommend! (See More)
5/01/2017
 
It took 3 visits, but issue was finally resolved. Stephen was very knowledgeable, prompt and courteous. Very pricey though....charged $350 for a part that I found online for under $75. (See More)
4/19/2017
 
Great service. Thank you very much. (See More)
4/18/2017
 
Thank you Stephen, You did provide great service for installation new thermostat in my house-on time, fast and good explanation for how use new staff. Best regards, Michael (See More)
4/17/2017
 
Stephen was very helpful and pleasant. Explained everything and was very willing to answer any questions. Very nice to see how neat and clean he left the area in which he worked also. Booties into the house were appreciated too. (See More)
3/23/2017
 
EXCELLENT SERVICE (See More)
3/09/2017
 
(no comment) (See More)
2/10/2017
 
I feel your services are a tad expensive. I feel you are over-reaching by getting involved in electrical. I enjoy your TV Ads, they have high production value. 9 out of 10 ain't bad. We will continue using you. The partnership plan just might erase that over-priced feeling over time. Thank you for keeping us warm. (See More)
1/30/2017
 
Stephen S**** *** did an outstanding job of trouble-shooting our gas/steam furnace overfill difficulties, explaining a first-, and second-step plan to replace electronics, and executed the repairs in a way that left us completely satisfied with his thought process, his clear explanation, and his final results. Thank you, ****** ****** ** ***** (See More)
1/18/2017
 
Great service, this guy Stephen saia really knows he's stuff cleaned and tuned up my all furnace in great time and wonderful work! Very professional and what matters most very experienced! (See More)
12/23/2016
 
Very good experience with Aiello. Service person Stephen S. was helpful, knowledgeable, and explained what he was doing every step of the way, (See More)
12/12/2016
 
Stephen was very pleasant and got our furnace working again :) There are other issues that will (hopefully) be resolved with the next appointment. (See More)
12/01/2016
 
Steve was professional, courtious and informative. (See More)
11/21/2016
 
Steve was professional, knowledgable and it was easy to understand his explanations. Nice guy! (See More)
11/20/2016
 
Steve S*** did a great job of identifying the problems with my boiler, advising me of several options to fix it and providing information about the Aiello partnership program (which I decided to join). He was efficient in his work and pleasant to deal with. (See More)
11/14/2016
 
Technician was outstanding! Very knowledgeable and explained everything he was doing. (See More)
10/15/2016
 
My first experience with Aiello Home Services. Tech was very knowledgeable and friendly. Did a great job with performing the service on my 18 year old oil furnace and did not turn this into a pure sales pitch. Identified some issues that were immediately resolved and the price although more expensive than service I have had performed in the past by other companies, definitely worth the money. (See More)
10/14/2016
 
Spoke to Lindsey to schedule a heating system cleaning. Also, had no heat on second floor. Steve was the assigned tech. He arrived at the scheduled time and was very helpful explaining the problem and how to repair. He was very thorough and got the system "up and running". Professionals like Lindsey and Steve are why I call Aiello whenever I have a heating problem. (See More)
9/27/2016
 
I had Stephen Saja as our technician and he was excellent. He worked in a timely manner and took the time to explain things to me along the way. (See More)
9/08/2016
 
Service technician Steve S. performed my ac/heating yearly maintenance today. He was timely, thorough, explained maintenance performed, professional, and performed a clean job. (See More)
9/01/2016
 
Steve Fecteau helped me when I needed it the most. He cleared my clogged drain. Excellent service. (See More)
8/26/2016
 
-- (See More)
7/28/2016
 
Steve and Bill came out today to look at my air conditioning, which I haven't touched since moving here in 2009. They found the problem fast and explained it clearly. They didn't make me feel stupid for not knowing things and in fact showed me how parts of my HVAC were supposed to be set and work. And that's in addition to fixing my actually problem. (See More)
7/27/2016
 
The 2 service reps, Bill L and Steve S., who came to perform maintenance on my unit were very professional, courteous and clean. They wore shoe covers while in my home. They not only performed maintenance on my unit but performed needed repair and service. They were at my home for about 2 hours. I am very pleased with their work and would recommend them and their company to anyone. I would rate them 100%,10 stars (See More)
7/19/2016
 
My technician Stephen S. and his associate Bill L. did a fantastic job servicing my air conditioning system. Explained what they were going to do in great detail and kept me informed of their progress. Bill then washed the outside unit and cleaned it up for the summer and posted the date the service was preformed on my unit in the basement. Once complete Stephen advised me of a web site to buy filters that are a cheaper than buying in a local store. Overall, I was very satisfied. (See More)
5/28/2016
 
Stephen S*** **. was prompt, professional and thorough. He did everything that he said he would do. (See More)
5/23/2016
 
Mike did an excellent job (See More)
5/22/2016
 
Service technicians Stephen S and Bill L. ( in training) were very professional, courteous and explained everything they were doing. Both are exemplary employees and Aiello should continue to strive towards retaining and nurturing them in the future. Their honesty, service and skills to Aiello's customers is a benefit to the company and most of all the customer. (See More)
5/21/2016
 
Quality work. Very professional. (See More)
5/16/2016
 
Katie M. was very professional and responsive to my request for scheduling and changing appointments. Stephen S. is a pro. Great knowledge, understands the customer needs and explains issues and repairs so I could understand what he worked on. Very pleased with the service performed. (See More)
5/05/2016
 
On April 14, 2016, Stephen Saja Jr. came to my home to clean and tune my System 2000 furnace. As always, he did a professional job inspecting, cleaning and installing all the necessary parts to my furnace. I have requested him for prior visits and will continue to do so in the future. He is the only service technician that has ever come to my home who is thorough and knowledgeable. During this year's cleaning and tune-up visit, he had a young man named William who he was training. If William follows in Stephen's footsteps, he will also make an excellent service technician. (See More)
5/03/2016
 
(no comment) (See More)
4/29/2016
 
The service I received from Stephen Saja Jr was better than expected. I never used this company before and they were still willing to come out to do the service work today because of my urgent timeline. Two other companies denied me because I was not a customer and would have to wait a minimum of to weeks for an appointment. Not only was Stephen knowledgeable about the business but explained what was being done. Valuable employee! Helene Frost (See More)
4/22/2016
 
The company was called out to my residence for a check of my furnace and a CO2 issue. It was an emergency call and they arrived promptly when they said they would. They did a through inspection of the furnace and made me feel comfortable knowing that there is nothing wrong with my furnace and not issues relating to CO2. I would highly recommend them. (See More)
4/04/2016
 
Steve and Craig from Aiello Home Services did a great job servicing our furnace and alerted me of potential problems which were repaired immediately. (See More)
3/29/2016
 
Friendly, helpful, honest (See More)
2/26/2016
 
I found Steve to be a great technician when he came out to service the issue we were having w/ 1 of the heat zones on the furnace. He took plenty of time to explain my options for repair. Was extremely patient while answers the many questions I had for him. Overall, provided excellent customer service. (See More)
2/23/2016
 
Stephen has been servicing our boiler since 2010 and I have always been very satisfied. I always ask for him to be sent to my hmes when I call Aiello. (See More)
1/30/2016
 
Stephen has been servicing my boiler since 2010 and I have always been very satisfied. He is polite, knowledgable and meticulous. I always ask for Stephen to be sent to my home when I call for service. John Stewart 129 Dowd St Newington, Ct (See More)
1/28/2016
 
Great service rep! (Stephen s) (See More)
10/25/2015
 
Continue to have great service from Aiello. They are on time, do what they say and do a great job. Had Stephen S out to fix our thermostats and he was fast, thorough and helped me make the best choices for repair/replacement. (See More)
10/24/2015
 
Steven Sajo Jr. was my Service Tech today 10,20,15. He was very professional and satisfied me totally. I would like to thank you for your service. (See More)
10/20/2015
 
Today, Stephen S. from Aiello Home Services performed a routine heating system inspection at my home. The technician was professional and courteous at all times. He demonstrated much proficiency and knowledge of the situation at hand. I truly appreciate the comments he provided regarding a potential hazardous situation; no other service personnel had pointed that out to me before. (See More)
10/12/2015
 
Stephen S. came out to tune up my gas boiler. He was very professional and shared a lot of his knowledge with me regarding the boiler, including: pointing out signs of age, the potential problems they could cause in the future, what to look out for and how to get it fixed. (See More)
10/08/2015
 
Stephen S. did an excellent job at explaining the problem I could be having and offered solutions to correct the problem. With my A/C coil freezing up because the freon was low he proceeded to explain to me the different prices I'd be paying for the amount of freon I might need. Then he had me watch him as he added what amounted to three pounds of freon and explained the gauges he was using and what was an optimal operating condition. Stephen was professional in every way. I plan to ask for him for any future heating or cooling repairs I might need. (See More)
6/18/2015
 
Steve did a great job doing my air conditioner routine check up today. He was on time and professional. (See More)
6/18/2015
 
Steve did a great job! (See More)
6/18/2015
 
Technician was very professional and thorough (See More)
4/23/2015
 
Technician provided a very thorough service, was very prompt and courties (See More)
4/21/2015
 
Easy set up for appointment. On time great work keeping ou AC system in check. Thanks John Lynn (See More)
4/21/2015
 
Extremely prompt and very professional ! (See More)
4/17/2015
 
Pleasure dealing with Cindy,Stephen. Cindy set up appointment in a matter of minutes. Stephen was on time and very professional. Would recommend Aiello anytime. Thanks John Lynn (See More)
4/17/2015
 
5 stars (See More)
3/01/2015
 
Stephen was very professional in his expertise and analysis of my problem. He kept going in and out of the house and always put on his booties to keep my house clean. He was here for several hours and gave me updates as necessary. Stephen is an asset to Aiello and would gladly have him back in the future for repairs. Because of Stephen I will call Aiello back with any issue or problem i have in the future (See More)
2/26/2015
 
We could not be happier with the service we received from Stephen Saja and Aiello. We called late in the evening and were told that Stephen still had two other calls before us. When he arrived at 10 pm, he was as nice as anyone would be if they were calling in mid-afternoon. There was no sign of complaint. Stephen was thorough and had our water heating in no time. He had to return to replace another piece of equipment and the same likable, capable person was there at 7:30 am. Stephen stayed and made sure that everything was working ... we could not be happier with the service provided. (See More)
2/13/2015
 
Very Professional.they did a very through inspection to find the problem. The technician was very nice and courteous and left the house exactly in the same order it was. Work done was excellent we re saving so much on our electricity bill. thanks a lot Stephen..you did a great job. (See More)
1/28/2015
 
We recently needed service to our furnace. The service specialist, Stephen S. was timely, courteous and professional. He clearly explained the work that needed to be done, and we were very satisfied with the repairs that were completed. (See More)
1/17/2015
 
Stephen came in - diagnosed the problem, explained the issue to me and fixed it quickly. (See More)
12/01/2014
 
I had a problem before with service and almost did not call again. Saja restored my faith in Aiellos. He went the extra mile to get my heat back on. Appreciated it very much. (See More)
11/06/2014
 
My furnace wasn't working and called Aiello Home Services. I have not always been impressed with them as previously they blew off my scheduled visit. But I had no heat and this was a different service. Tech Stephen Saja came out and really worked to get my heating restored. Did all in one visit and even had an electrician come out when there was a possible electrical problem. Ran to get parts and jumped started the blower. Had that not been working I was looking at another grand. Overall faith in Aiello's Home Service was restored. Theresa Buchanan (See More)
11/06/2014
 
Stephen was very personable and performed a thorough review of our system while making recommendations to ensure the best performance and safety going forward. (See More)
10/21/2014
 
Stephen S. was here yesterday to perform the requested maintenance on our heating service. He was courteous and professional, and also informative. He was respectful of our home, as are all the techs from Aiello. We greatly appreciate the fine service from this company. (See More)
10/15/2014
 
Very helpful and courteous Explained everything (See More)
10/14/2014
 
Very satisfied with work and courtesy of Stephen Saja. Explained everything, answered all questions. Helpful with future possible options in my homeowners needs. Thanks Aiello. (See More)
10/14/2014
 
I always ask for Steve, he is a fine representative of your company! (See More)
10/08/2014
 
Stephen Saja Jr. Was our tech and we were very happy with his professionalism. He was on time, courteous and performed his job well. (See More)
10/04/2014
 
Stephen S. has done an excellent job servicing and repairing our heating and cooling systems. He is very professional and thorough. We couldn't be more satisfied and highly recommend him! A (See More)
9/30/2014
 
Stephen S. has done an excellent job servicing and repairing our heating and cooling systems. He is very professional and thorough. We couldn't be more satisfied and highly recommend him! A+ (See More)
9/30/2014
 
We had great service. (See More)
9/26/2014
 
excellent, on time, professional thorough service of our propane furnace (See More)
9/01/2014
 
very courteus and knowledgeable highly satisfied (See More)
8/21/2014
 
Steve provided me with all the info I needed to maintain a reliable heating system... (See More)
8/21/2014
 
I was told that I will be receiving an email with pictures of the faces of the technichins. I never received that. (See More)
8/10/2014
 
First of all, Stephen was great. I would give him 5 stars if this was only a review of Stephen's job. He seems very experienced and knowledgeable technician. Stephen was able to identify the problem quickly and performed the repairs right away. I was also very happy that I was able to get service the same day I called. The reason I gave only 3 stars is the price I was charged for the service. I paid a total of almost $400 when the part's cost is no more than $40 (verified from multiple sources). Because of this, next time I will look for a more reasonable option. (See More)
8/06/2014
 
Stephen was very professional. He diagnosed the problem, explained it to me and corrected it. I certainly will use Aiello in the future if another problem arises. Al Toback (See More)
8/05/2014
 
To hard to use (See More)
8/01/2014
 
Things couldn't have gone more smoothly! Thank you. (See More)
7/28/2014
 
Stephen arrived on time , he was very clear explaining everything that he did to me. I'm very happy with Aiello. (See More)
7/14/2014
 
Arrived on time courteous.Seen problem fixed it named part he was replacing.I would ask for him again. (See More)
7/08/2014
 
Stephen was great! He was thorough, explained everything in detail and was clean and neat. Nice job! (See More)
7/02/2014
 
Stephen was a great tech. He was thorough, explained everything that needed to be done, was professional, tidy, respectful and diligent. I highly recommend Stephen and Aiello! (See More)
7/02/2014
 
Stephen S. was terrific in reviewing several issues that surfaced in a home inspection for re-sale. An easy repair to one item and refuting the inspector's claim that we needed a new humidifier saved us many worries and dollars. We have maintained an HVAC service contract with Aiello for years, which strengthened our case against unnecessary repairs. (See More)
7/01/2014
 
Stephen S. was terrific in reviewing several issues that surfaced in a home inspection for re-sale. An easy repair to one item and refuting the claims of the inspector on the need for a new humidifier saved us many worries and dollars. That we have mainitained an HVAC service contract with Aiello for years strengthened our case against unnecessary repairs. (See More)
7/01/2014
 
Service was efficient and well done. (See More)
6/11/2014
 
Stephen arrived on scheduled and was very courteous. First thing that really caught my attention was that he didn't enter our home without putting on protective coverings for his work shoes...This was our first service/tuneup call to Aiello. Stephen's knowledge and professional manner was excellent. He was able to answer all of my questions concerning our Central Air Condition System...We also schedule an appointment for further evaluations and would strongly recommend them for home services. (See More)
6/09/2014
 
Stephen was very courteous, knowledgeable and professional. His work ethic was excellent. He was able to answer all of our questions. We have been with Aiello for a couple of years now. We purchased our Lenox AC from them and would strongly recommend them for home services. (See More)
5/22/2014
 
Steve did a great job this morning. He was on time neat and professional. He explained what he was doing and answered my questions. He will be my go to guy for any future repairs. (See More)
5/19/2014
 
Stephen explained everything and did a great job if ever I need service again I will be sure to ask for him to do the work. (See More)
5/10/2014
 
Stephen was friendly, and very professional. He asked the right questions, walked me through what he was going to do, made a recommendation for an additional service, why, and made sure I understood the associated costs. After he was done, Stephen made a few additional money saving recommendations and, at my request, took the initiative to make a call on my behalf to schedule an appointment at a time convenient to me. Stephen was what I have come to expect from Aiello: On time, on task, professional, no-nonsense. Good guy. (See More)
5/03/2014
 
Service was quick and simple. Stephen was very friendly and helpful. (See More)
5/01/2014
 
Steve did a great job servicing the A/C unit. He communicated well and was informative and professional. (See More)
4/30/2014
 
Do a better job of being on time or calling back as soon as you know your service tech will be late (See More)
4/19/2014
 
Aiello staff were great at all points along the way !! Very accommodating.....we had no heat and they got us back up and running quickly !! My wife and I are very pleased with the service and will become regular customers and secure a service contract this week. (See More)
4/18/2014
 
Stephen Saja Jr. the tech was very nice and very neat. He answered ALL of my questions very well. He actually showed me HOW my natural gas heating system worked. The tech was 5 stars---HOWEVER, the PRICE LIST for Aiello Home Services is much TOO HIGH. Another tech from Aiello was here earlier and he quoted a price for a new electric 40 gallon water heater at over $1,100.oo about twice what others would charge. Prices for a tune up of the heating and cooling system was $298.00-$149 each plus tax---this is almost 3 times of what I have paid before. (See More)
4/08/2014
 
Steve was prompt in his arrival and in very short order had a courier deliver the correct part for our furnace. He explained everything from A-Z and, he was very polite and knowledgable. He did a wonderful job and it was super fast! He got us back up and running in no time! I would recommend Steve for all your repairs. We also entered into a maintenance contract that was competitive with other vendors and if we need to use it, it's great peace of mind knowing Steve will be at the helm!! Great job Steve!!! Glenn & Robin (See More)
3/31/2014
 
Steve arrived on time and was very knowledgeable and professional. (See More)
3/27/2014
 
Stephen was very helpful and worked hard to solve the problem with my furnace. Even though the problem wasn't obvious, he was very thorough in trying to figure out what was wrong. I was very satisfied with the result and would call Aiello again for any other problems. (See More)
2/12/2014
 
I had Stephen S as my tech he seemed to be very knowledgeable in all boiler repair. I would like to use him next year for my service. (See More)
1/07/2014
 
Stephen S was very knowledgeable and helpful. (See More)
12/17/2013
 
As always, Aiello was fantastic. This was an after hours call on my heating system in the winter. Not only did the technician arrive when they said he would, but Stephen took the time to make sure that everything was working properly and that all my questions/concerns were answered before leaving. Being a former technician in another field myself, I know it is not exactly fun being called out after hours but it is a necessary evil of the business. I truly appreciate it and am grateful the service exists. I ve used Aiello extensively and I would recommend this company to anyone for all the services they provide. (See More)
12/06/2013
 
Stephen S. was very professional. He did a great job diagnosing and fixing the problem. It was another very satisfying experience with Aiello. (See More)
11/14/2013
 
Steve was awesome. He not only took the time to do what he needed to do, he also took some time to teach me about my equipment and help me understand proper maintenance. I have used several other companies in the past. The only conversation that took place was what needed to be done and cost / payment. Thanks Steve! (See More)
11/08/2013
 
Excellent Service! Steve was awesome, seemed genuinely happy to be helping me even though it was quite late. He explained to me a lot about the furnace and the heating system as he worked, which was very informative as a new homeowner. I would highly recommend Aiello for fast, professional help with heating. Great experience all around! (See More)
10/25/2013
 
Stephen S is very knowledgeable. He has problem solving skill & knows a lot about heating & cooling systems. Definitely recommend him. (See More)
10/22/2013
 
Great job, very polite and knowledgeable, it took no time to diagnose the issue and replace the part to get my A/C back up and running ! (See More)
9/09/2013
 
Stephen was very professional and informative. He was helping to train another employee during the service call. We are very pleased with the service and will definitely use Aiello for future services. It s rare to receive top notch services with such professionalism these days. Our oil burners required more time to service because the previous homeowners had neglected to clean them on a regular bases. We were not charged extra for the time spent servicing them (over 2 hours). I will definitely recommend to family and friends. (See More)
8/07/2013
 
We called Aiello on a Tuesday afternoon and they had someone out the next day to help us! Our technician, Stephen was extremely friendly and professional! He explained everything he did and kept me updated about the work he was doing. He even kept track of my sneaky little cat who continued to try and escape each time Stephen came in and out of the house. :) It s the small things that matter!! Thanks again Stephen!!! (See More)
7/31/2013
 
Stephen was knowledgable and spent time explaining my system, which no one had done before. the repair was performed efficiently and quickly. (See More)
6/12/2013
 
Stephen S provided excellent service , he was very professional , curteous & knowledgable. He is an asset to your company. (See More)
5/10/2013
 
I unfortunately had a furnace issue that wasn't discovered until about 7pm last night. We called Aiello since we are a silver member and they put us in contact with a technician, Stephen S who came out around 8pm to take a look at it. Even though it was late he stayed a few hours to make sure everything was back up and running and explained things to me as he went. I appreciate his work, work ethic, and his training as he troubleshot why my furnace was having issues that other techs were not noticing. I'll definitely request him for my next recommended service. (See More)
3/01/2013
 
Stephen S was very polite and knowledgable. He was on time, and very professional. (See More)
2/21/2013
 
Stephen S. has been our service technician many times and he is always prompt and does a great job with our furnace. He goes the extra mile to be sure we are happy and everything is in perfect working order for annual tune-ups and warranty repairs. We could not ask for better service and would highly recommend Aiello. (See More)
2/13/2013
 
Stephen S was clean, quick and courteous. Would recommend him to anyone. (See More)
2/11/2013
 
Stephen S was clean, quick and courteous. Would recommend him to anyone. (See More)
2/11/2013
 
It was my first time calling Aiello and I'm glad I did. Their phone staff were courteous and professional and they sent someone to fix my issue same day. I'm not super knowledgeable about furnace issues but Steve S, my technician was able to explain everything that was wrong, what each parts' function was, and he did all he could to help me. I wasn't too keen on the pricing, since it was expensive, but that was more of a factor of the replacement products, not this company. We had been quoted (through another company) a price for one piece we knew was broken and they had similar costs so I don't think I was getting ripped off at all. tl;dr All in all, this is seems to be a good company with knowledgeable technicians to help you and I wouldn't hesitate to call them again in the future. (See More)
2/04/2013
 
Very professional and knowledgable. Look forward to calling Aiello again. (See More)
1/31/2013
 
Stephen S. serviced my 1960's furnace. As a recent first time home buyer, he spent the time to explain every detail about my furnace. He was so knowledgeable and helpful, I would call Aiello in a heartbeat again if everyone is as wondeful as he was. (See More)
1/28/2013
 
Representative was friendly and informative, was able to get someone to me that day. The technician arrived and was knowledgeable, straightforward, and professional. I don't normally pay someone to do repair work for me, but Aiello was a good choice. Fair and accurate pricing. Thank you (See More)
1/26/2013
 
Stephen provided excellent professional advice on our heating options and was frank in his comments on the strengths and weaknesses of our current service provider's service contract! (See More)
1/24/2013
 
Enter your comments here. (See More)
12/20/2012
 
Technician was thorough and courteous. Fine job! Would definitely recommend to anyone. (See More)
12/14/2012
 
Steven S did a great job at my service call (See More)
12/06/2012
 
Stephen S, is a professional who has great knowledge in his trade. Dependable and on time as always! Highly recommend Stephen S. at HVAC repair. (See More)
12/04/2012
 
I call Aiello to inspect my gas furnace, Stephen S. the technician was ther bright and early and went through the whole system for me and explained everything throughly. I was just amazed at the service and the wonderful tech that service it. Thanks Aiello and Stephen S. (See More)
12/03/2012
 
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