William L.
Service Technician
* Total number of reviews and star-ratings are based on
data collected during the time period Aiello Home Services has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
|
Bill was knowledgable and informative. He did a professional job working on my home boiler. (See More)
8/22/2018 |
|
|
|
|
|
William L (Bill) is the consummate professional, very knowledgeable, and even though we could not positively identify the problem I originally called about, he helped me learn how to change filter and understand the thermostat settings. His excellent customer service approach has made me glad I chose to do business with Aiello! (See More)
7/23/2018 |
|
|
|
|
|
William L (Bill) was professional, kindly patient in explaining my system issues, generally very helpful and did not rush the process. Bill made me glad of my decision to choose Aiello for my HVAC system. Kudos and thanks for helping me become more comfortable with thermostat operation, et al. (See More)
7/23/2018 |
|
|
|
|
|
Brittany was very professional, efficient and timely in helping me get a technician out to my home. Thanks! (See More)
7/23/2018 |
|
|
|
|
|
Bill Lusty, HVAC Technician, showed up promptly, wasted no time getting to the faulty capacitor on our A/C assembly that was not working. He replaced the inoperative part, checked out the system operation and provided a good explanation of the benefits of our joining Aiello's "Partnership" maintenance plan. We are very satisfied with the results of Bill's service call. (See More)
7/18/2018 |
|
|
|
|
|
I was unable to complete my review as the web site kept rolling back to the Aiello home page... very frustrating! (See More)
7/18/2018 |
|
|
|
|
|
I had issues with my AC right in the middle of heat wave. Called Aiello, they offered the the earliest appointment. Bill L was the service technician - he arrived within the time window promised. He had quick conversation to understand the issue, looked at our HVAC system and quickly replaced the part needed. He also did other checks to make sure that our HVAC system was doing fine. All throughout he encouraged me to watch and ask questions. He gave us lots of good advice going forward on maintenance and upkeep. He also shared with us Service Partner program and its benefit. I was really very happy to have Bill L as the tech who serviced my HVAC (See More)
7/02/2018 |
|
|
|
|
|
Bill was our tech and spent a good part of the day cleaning and replacing parts on our HVAC system . Gave us lots of good advice going forward on maintenance and upkeep. Very satisfied (See More)
6/19/2018 |
|
|
|
|
|
Bill was great. Friendly and did a great job of explaining our issue and how he would fix. (See More)
6/13/2018 |
|
|
|
|
|
Bill did an incredible job. Made the call early in the morning to Aiello and Bill was able to fit us in within the hour. Explained everything to us clearly and did and outstanding job repairing our AC condenser unit. Could not be happier with his work. Would highly recommend!!! (See More)
6/11/2018 |
|
|
|
|
|
Second time using Aiello and both times the technicians were very knowledgeable and professional. They answered all my questions and thought me a few things about the system they were repairing. Highly recommend these guys! (See More)
6/01/2018 |
|
|
|
|
|
Excellent service as usual. (See More)
5/30/2018 |
|
|
|
|
|
He explained all aspects of the A/C system and showed the trouble areas. He provided multiple options and did not attempt to push a specific one. (See More)
5/30/2018 |
|
|
|
|
|
outstanding job and very pleasant to deal with (See More)
5/04/2018 |
|
|
|
|
|
Bill was knowledgeable, personable and had great customer service skills. He explained what he was doing and why it was being done. Bill is a good person on the Aiello team. (See More)
5/02/2018 |
|
|
|
|
|
Bill Lusty did a great job in servicing our air conditioner. He fully explained what he did and he replaced our batteries in our thermostats. (See More)
4/25/2018 |
|
|
|
|
|
Technician was friendly and explained everything up front, no surprises at the end. (See More)
4/18/2018 |
|
|
|
|
|
(no comment) (See More)
4/12/2018 |
|
|
|
|
|
Excellent service as always (See More)
3/01/2018 |
|
|
|
|
|
William was the absolute best person I have ever had working in my house! Not only did he replace the heating sensor, but, he gave us valuable tips on the system itself. 4 stars all way around! The only way the score could be better was if the boxes had 10 stars!!! Francine Ferrara, Suffield (See More)
2/13/2018 |
|
|
|
|
|
the broken heat sensor he gave us some very helpful tipsWilliam was so very very professional. Almost like one of the family!! He went over and beyond the call. Not only did he replace the heat sensor, he gave us some very helpful tips on the furnace. If I ever need further service, I will absolutely ask for this young man, William L............................Francine ******* (See More)
2/01/2018 |
|
|
|
|
|
We needed to have our furnace repaired and had this work done by Bill L**** from Aiello. Bill was very nice and verbally explained and showed us everything that was wrong and described in detail exactly what he was going to fix. He also showed up the next day with the actual part we needed and made the repairs in a timely manner. (See More)
1/28/2018 |
|
|
|
|
|
Outstanding people skills! fully engaging, polite and highest level of professionalism. Highly knowledgeable about every facet related to Furnace and heating. Explains everything and solicits questions and permission for everything. Great guy! (See More)
1/19/2018 |
|
|
|
|
|
My HVAC Tech was Bill LUsty. His service was excellent. Since I am widowed I have not dealt with these issues. He explained so many things to me and gave me information for future service. I was so impressed that I will try to request Bill Lusty next time I need service. (See More)
12/22/2017 |
|
|
|
|
|
Bill was extremely efficient, knowledgeable, respectful and courteous while he performed the annual servicing of our furnace. He explained the work clearly and concisely so I have a better understanding of the normal running of the furnace. He also took the time to have a plumber come to do an unrelated plumbing repair. He is one of the best technicians that I have met. (See More)
12/15/2017 |
|
|
|
|
|
Bill was great. He was very friendly and polite right from the start. His customer service skills were top-notch. He explained everything he was doing, the steps he was taking and the observations he was making about the problem we had. I appreciated this a lot. It is people like Bill that continue to cause me to choose Aiello for all of my HVAC and other home service needs. (See More)
12/13/2017 |
|
|
|
|
|
William was very well informed about my concerns. He was congenial, respectful, and interested in my well being with my heating system. Tremendous experience. Thank you. (See More)
12/12/2017 |
|
|
|
|
|
Bill Lusty was a great representative for your company! He was professional, instructional, and incredibly efficient. He's made a loyal customer for Aiello! (See More)
11/21/2017 |
|
|
|
|
|
Bill Lusty was fantastic. Not only was he incredibly knowledgeable, he broke everything down for me in a way I, someone with next to no knowledge regarding your industry, could understand. He was transparent, efficient, and honestly a real pleasure to have! He definitely made a long time customer out of a first time client. Aiello is lucky to have him on their team and he certainly will come highly recommended! (See More)
11/20/2017 |
|
|
|
|
|
Bill L helped us check our boiler. He was very friendly, explained to me in great detail everything about our boiler (we just bought our house recently). The service was superb, and I hope he can continue servicing our heating system in the future! (See More)
11/17/2017 |
|
|
|
|
|
Bill L. Was very professional, thorough and explained everything so i could undrrstand. He is very personable and has the right temperment and attitude for providing customer services. Thank you Bill. (See More)
11/09/2017 |
|
|
|
|
|
We had a leak from work done a few months ago. Bill L. was sent out the same day I reported the problem and quickly fixed it. He is an asset to the company, he knew exactly what to do and did a great job explaining and coming up with a remedy. Aiello has so far been a great company to work with. (See More)
11/05/2017 |
|
|
|
|
|
Routine annual servicing of my oil furnace and oil fired water heater was performed by William L. The tech was very courteous, explained in advance what he was about to do.. He offered suggestions for me to consider concerning the age of my oil tank and water heater. ** (See More)
11/04/2017 |
|
|
|
|
|
I want to commend Bill L**** of Aiello Home Services for his excellent service in solving a boiler issue. He was friendly, professional and knowledgeable when dealing with the issue. Should we experience any additional boiler problems, I would expressly ask that Bill be the service person. (See More)
11/03/2017 |
|
|
|
|
|
I had an appointment for my yearly furnace check-up. Bill L. arrived on time. He was polite, personable, and professional. He explained everything thoroughly. I have been dealing with Aiello for many years and have always been pleased with them. (See More)
11/01/2017 |
|
|
|
|
|
My technician was Bill Lusty. He was very professional and knowledgeable. He explained to me his diagnostic plan as well as some great information about how my system worked. He was able to determine my issue and explained my options for repair. I would definitely recommend him to friends and family. (See More)
10/23/2017 |
|
|
|
|
|
You know, this is a hard company to review. On the plus side, they are always available by phone. They do high quality work and have excellent havoc techs, plumbers, etc. On the bad side, their pricing is criminal! Just had Bill Lusty come out to inspect my gas-fired furnace (installed by Aiello) and he was great, but according to company policy informed me that optional work could be done for the tune of approximately $1,000, even though everything was working. I have complained to Aiello, directly, many times, but they just don't seem to get. They are like a bad car dealership. I believe in maintenance, my last car was 15 years old and spotless, so I gave it to my sister. I understand that labor-intensive projects are expensive, but Aiello wants to rip you off. How else can I state it. Lower your prices and be more fair. I realize you employ a lot of people and have many trucks etc. , but you can make a FAIR profit with ripping people off and that is what I constantly battle with you. Clean that up, and you would be a great company.
Brian Carney (See More)
10/10/2017 |
|
|
|
|
|
Bill personifies exceptional customer service. He is courteous, professional, and very knowledgeable. (See More)
10/02/2017 |
|
|
|
|
|
Bill, was very thorough and explained what he did and what needs to be attended to. (See More)
9/29/2017 |
|
|
|
|
|
Service rendered was clearly explainex and concise (See More)
9/19/2017 |
|
|
|
|
|
Bill was courteous, informative and clear in his conversation. (See More)
9/16/2017 |
|
|
|
|
|
Great experience (See More)
8/25/2017 |
|
|
|
|
|
Bill was great. He took the time to explain everything to me and was both courteous and professional. (See More)
8/25/2017 |
|
|
|
|
|
(no comment) (See More)
7/21/2017 |
|
|
|
|
|
A/C stopped working Sunday, Monday morning called Aiello, Cindy was very nice she was able to give me an appointment Monday afternoon, Aaron and Bill fixed the issue, They explained the problem and how they fixed the problem. Aiello was recommended to me, I would recommend to others. (See More)
7/19/2017 |
|
|
|
|
|
The furnace was dying and I knew it. Having received a mailing for Aiello Home Services, I decided to check them out. The technicians, Aaron J and Bill L were friendly, explained what they were doing and why in layman's terms. and were very professional. They talked to the gas company for me and waited for the gas tech to show up. Never before have I had such great customer service, and I'm a POTENTIAL new customer at this point. Eventually, I met with Tim L who explained my options and price ranges. I felt no pressure to purchase equipment from them. However, I did feel like my situation mattered to them and that they were not trying to "pull a fast one" . This is a tough situation for me yet I feel like I am in good hands. (See More)
10/21/2016 |
|
|
|
|
|
I am writing to praise the work done at our house last week. Our service technician William, arrived as scheduled, explained what was to be done, and did it perfectly. He was installing a wireless thermostat and ran into a two-hour complication, due to our house being mis-wired. Instead of making it my problem, he spent time looking up diagrams on line, and making calls to others who also had expertise. When done, even though running way behind his schedule for the day, he took the time to fully explain the system to me, and demonstrated he understood our specific goals with the device. He was respectful of the condition of the house, as well as those who were coming and going. We couldn't be happier and are considering his company for future work. (See More)
10/15/2016 |
|
|
|
|
|
The 2 service reps, Bill L and Steve S., who came to perform maintenance on my unit were very professional, courteous and clean. They wore shoe covers while in my home. They not only performed maintenance on my unit but performed needed repair and service. They were at my home for about 2 hours. I am very pleased with their work and would recommend them and their company to anyone. I would rate them 100%,10 stars (See More)
7/19/2016 |
|
|
|
|
|
William L. Arrived at my house at the designated time to fix a connection problem with my intelligent thermostat, which I am very happy with. He was very knowledgeable and a very nice person. (See More)
7/14/2016 |
|
|
|
|
|
No affiliation exists between ReviewBuzz and any of the review site organizations or systems listed on this page. |
|
