Brittany G.
Office Staff
2 years Experience
2 years Experience
* Total number of reviews and star-ratings are based on
data collected during the time period Aiello Home Services has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
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Good quick service;new faucet installed and working correctly.Good work by all. (See More)
1/26/2019 |
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Rick Q. was fantastic. Very thorough, efficient, communicative, and respectful of our home. I do think Aiello's prices are too high. If the prices were more in line with independent plumbing services, I would give 5 stars. (See More)
1/10/2019 |
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Very professional. The service team contacted me immediately, gathered the information needed, fully explained any service related charges, arranged for a technician to come out within an hour, and contacted me to advise that the technician was in route. The technician Peter, identified and resolved my water in the basement issue. I would highly recommend Aiello and I plan to use them for future home services. (See More)
12/31/2018 |
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The Aiello team of Dan, Robert and Brittany were professional, friendly and responsive. They were very efficient, effective and timely in handling my requests. (See More)
11/09/2018 |
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We think Robert did a great job for us. Very friendly, knew what he had to do. Just an all around good guy. (See More)
10/07/2018 |
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Very professional, friendly. Nick L did a great job! (See More)
8/09/2018 |
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Brittany was very professional, efficient and timely in helping me get a technician out to my home. Thanks! (See More)
7/23/2018 |
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Everyone I dealt with was very professional and responsive. There was one item that Matt and I thought was fixed, but it still isn't working properly. You have someone coming today, Tuesday to try to resolve the problem. We also have a new problem with a light in the kitchen. I am very satisfied with Matt's work even though something is still wrong with our garage door light. (See More)
7/03/2018 |
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Brittany G. and Michael L. were both incredibly helpful and professional when I dealt with them. Michael was incredibly thorough in his preparation of the quote, measuring everything and taking photo-audio notes for the technician. It was a great experience. (See More)
6/22/2018 |
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I was quoted $500.00 to snake a kitchen sink drain! $500.00! And they charged $50 just to come out and tell me that. Ridiculous! (See More)
6/19/2018 |
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Second time using Aiello and both times the technicians were very knowledgeable and professional. They answered all my questions and thought me a few things about the system they were repairing. Highly recommend these guys! (See More)
6/01/2018 |
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Bob N. showed up early and was very efficient in flushing our on demand water heater. (See More)
5/20/2018 |
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The scheduling was handled with care and accomodating to our needs.
Zach handled the check-up thoroughly, making sure I understood all that was done. (See More)
5/11/2018 |
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Great Company (See More)
4/14/2018 |
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Excellent and speedy service. Wonderful company to do business with. Caring employees made this experience seamless. I would recommend Aiello to anyone needing home services. (See More)
4/14/2018 |
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I would recommend your services to friends and family as a good reliable and professional company to do business with only one caution... your services are expensive. (See More)
2/18/2018 |
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Your services are always top notch and your service technicians and staff always friendly and professional. However your services are expensive, specially for seniors or those on a fixed income. Hopefully Aiello will address this issue in the near future. (See More)
2/18/2018 |
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Clay was very helpful while he inspected the boiler. He patiently answered all my questions as I tried to understand how it worked (See More)
2/12/2018 |
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Clay was very helpful while he inspected the boiler. He patiently answered all my questions as I tried to understand how it worked. (See More)
2/12/2018 |
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Technician Nick was very professional and did a good job. The cost of the job was way out of line what it should have been. The cost of the GFI breaker was $120 when retail price was about $25 tops. The whole job took about 1 hr and the total price was $600. I don't know what their hourly rate is but I think $400 a hr is outrageous. (See More)
1/18/2018 |
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Corresponded on web which was followed up immediately with a returning phone conversation and scheduling time. At arrival to our home both electricians reviewed, found and repaired our heating problem. Office personnel and attending electricians are excellent professionals. Best, Weronika (See More)
12/08/2017 |
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Excellent work from both Aiello electricians attending and finding the reason and source of NO heat. Now we are “happy condo owners”. THANK YOU. (See More)
12/08/2017 |
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Jason L did a great job and fixed just what I asked. (See More)
12/05/2017 |
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Jason L did a great job and fixed just what I asked. (See More)
12/04/2017 |
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Routine annual servicing of my oil furnace and oil fired water heater was performed by William L. The tech was very courteous, explained in advance what he was about to do.. He offered suggestions for me to consider concerning the age of my oil tank and water heater. ** (See More)
11/04/2017 |
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the service as always is the best!! Prompt, knowledgeable and courteous!!!! Can't say enough about how great the service is! (See More)
10/10/2017 |
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(no comment) (See More)
10/01/2017 |
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Dan came out to check out my water heater draft issue. He was able to verify the water heater was installed properly. Bill then came out and investigated for hours. Although the problem appears to the chimney liner, Bill went above and beyond to try to resolve the issue. Great people. (See More)
9/20/2017 |
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I called to schedule a preseason heating system check up. Brittany was very friendly and helpful setting up an appointment quickly and to my convenience. She also offered a free plumbing system check up and I scheduled that also. Matt did a thorough check out of our system (an Aiello installation). He was both friendly and personable. Matt was also very friendly and eager to answer any questions I had about our plumbing. He did a very through inspection of our plumbing from the main shutoff to the last drain. I was very impressed with the level of detail. Although he did not find any issues requiring immediate attention he did point out a couple of things that I needed to consider in the near future as preventive care and I will be sure to request his service when needed. (See More)
9/19/2017 |
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Not much to share, the electrician was very informative but I am limited with the condo and how it was built back in 1979. It would be triple the original budget to redo all of the Sheetrock as well. I also feel that their prices are too high and will be comparing to other companies and self employed electricians. They are professional at the appointment so no complaints there. (See More)
9/15/2017 |
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Aaron is an enjoyable young man and a joy to have in our home. I will request him again whenever I need service. Thank you. (See More)
9/14/2017 |
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Your service tech Aaron arrived on time to service my heating system for the season. He has been here before, so he knows my system. Did a wonderful job with the same pleasant personality he has done in the past. I feel very confident with him and will use in the future.
Del Craig (See More)
9/13/2017 |
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When my part comes in please may you schedule Ken again to come and install the new part because I have complete faith in him doing it correctly and efficiently and he already is familiar with what needs to be done. Thanks again for send out Ken to service my heating cooling unit.
Thanks,
Diane B. Smith (See More)
7/18/2017 |
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Had them come to my house for an estimate to replace the central air unit. The person they sent was great but their quote was almost over a thousand more than other quotes. Which is a shame because they were great when they did my energy audit and when I have had questions everyone I have spoken to have been great. I just can't justify that much of a price difference from everyone else because they are nice. (See More)
7/16/2017 |
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A leaky kitchen sink started my search and recommendations for a plumber. Spoke with Brittany, who was just a doll on the phone and made an apt for the following day. Pete arrived promptly, professionally and investigated the leak. He took pictures of underneath the sink so I could follow what he was doing and he explained what needed to be done, covered what it would cost. I was agreeable and he fixed it. I would personally recommended Aiello for plumbing services! Thanks Pete! (See More)
6/06/2017 |
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Quick, Professional, Friendly (See More)
5/26/2017 |
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Didn't show up when promised. If you can't make your appointment on time at least call. (See More)
5/06/2017 |
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Michael was on time and very nice. However, I could not use this service as it was much too expensive. (See More)
5/05/2017 |
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(no comment) (See More)
4/12/2017 |
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We recently had a problem with our sump pump that required immediate attention. I had seen ads for Aiello and decided to give them a try. I spoke with Brittany G. who understood our needs and was quite helpful and efficient in getting the necessary information. The technician that came to our house, Peter C, was courteous, knowledgeable, efficient and thorough in his understanding and remedying the situation. We are very pleased with the people we interacted with and the work that was performed. (See More)
4/03/2017 |
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The best service ever. Pete was friendly and solved a problem quickly and let me know what was happening through the whole pump replacement. Brittany was very courteous on the phone and let me know exactly when Pete was arriving. I highly recommend this team. (See More)
3/29/2017 |
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Great and prompt service. Plumbing can be so complex, especially under the kitchen sink.. after discussing various options as to how to approach the problem we came to the agreement that drilling holes wasn't necessary, but the fix was quite unique and suggested to me by a friend.. end result was a success (See More)
3/02/2017 |
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Service was fast, and very reasonable for the amount of work done. Was offered two new learning thermostats under a new program sponsored by Eversource. Great work, Clay was terrific and stayed until the job was done and everything was perfect. I'll be looking for Aiello when the entire HVAC system needs to be replaced! (See More)
2/02/2017 |
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Always amazing service, making appointments are always easy, and the service technicians are always professional and prompt. (See More)
12/22/2016 |
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They offered same day service as I called and they fixed our problems same day as the service. Professional and experienced. (See More)
12/16/2016 |
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(no comment) (See More)
12/07/2016 |
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Tom S arrived during the scheduled time frame. I had received a phone call from the home office prior to Tom arriving saying that he was on his way.
Tom looked at both my heater and AC units. He was frank with his assessments and provided me with several option. As a service tech he made me aware of what I could do to help make my units work efficiently and last longer with some simple routine practices. (See More)
9/13/2016 |
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The office staff was courteous and easy to communicate with. They kept us informed of the schedule. The technician, David, was on time, very helpful and corrected the problem quickly. We will use Aiello again! (See More)
8/27/2016 |
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Having the priority service with Aiello has already paid for itself this year since we have had a problem with our furnace and now our air conditioning. Brittany was very thorough and friendly and took all pertinent information. Jason was quick to respond and thankfully he had the materials with him for the repair. It was brutally hot but Jason could not have been more helpful and pleasant. We highly recommend this very talented and conscientious crew. (See More)
8/21/2016 |
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Aiello is fast, reliable, and professional. They respond to requests for service almost immediately, and they show up when they say they're going to show up. They estimate the price of the work up front, and stick to that price when the work is done. They do good work, and are very respectful of your home. Many smaller contractors do not even respond to requests for service, and even when they do, they are often late or just no-shows. With Aiello, that fight is over. You may pay at the higher end of the price range for Aiello's services, but if your time and a quality end-result is valuable to you, it's every bit worth the price. (See More)
8/20/2016 |
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Great response time, as expected. Very courteous staff and service technician. (See More)
8/12/2016 |
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Both Jason and Clay provided the high level of service that I have come to expect from Aiello. I am grateful that my air conditioning problem could be taken care off as soon as it was, especially in July. I'm certain I'll be calling you again when the next problem arises. Thanks! (See More)
7/30/2016 |
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(no comment) (See More)
7/28/2016 |
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Fast, courteous, competent - what more could you want?
After 3 independent local plumbers "didn't have time" to assess my clogged kitchen drain that we couldn't snake open, I called Aiello. A plumber was at my house within 4 hours. (He actually arrived 20 minutes before the start of the 4-hour window they estimated) The job done in less than an hour, at the estimated cost, and everything was left clean and properly functioning. I will definitely call them first the next time I need a plumber! (See More)
6/25/2016 |
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(no comment) (See More)
6/14/2016 |
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My 1st experience with Aiello was very good, your technician Pete was very professional and he explained a few options to me relating to my Hot Water Heater. Due to the age (14 years) and condition and corrosion it was best to replace the whole WH. Pete arrived at 9am and was completed by noon. We had hot water by 1:30 and were able to use the showers again
I would definitely recommend your company to friends and neighbors. You are actually coming out to look at my AC this week as well (See More)
5/31/2016 |
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My 1st experience with Aiello was great, they were professional on the phone when scheduling an appointment at 11am - 3pm. They also asked if there was an earlier time could they call. Of course I said yes since we didn't have any hot water. I was contacted in the morning around 8:30am and said that they could have a technician there by 9am. When Pete arrived at my home he was very professional and introduced himself and shook my hand. I then brought him down to the basement. After troubleshooting the water heater, it was determined that it need to be replaced after 14 years. Pete called into the office and arranged for the equipment to be delivered while he went ahead and drained the WH. I left him alone at that point. When I checked on him around noon he was just finishing up and by 1:30pm we had hot showers! Awesome experience and would definitely use and recommend them again (See More)
5/19/2016 |
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Called to have warm air gas furnace and outdoor installed air conditioner serviced for winter end and summer heat arriving. The service was scheduled very quickly..next day,actually and charges explained clearly Next day serviceman, Ken, called, arrived on time, explained what he was going to do...showed me results of test on heating equipment..including efficiency. Also went over A/C servicing and gave good advice on usage for summer. (See More)
4/25/2016 |
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Serviceman was wonderful but parts for heating system are very expensive (See More)
2/26/2016 |
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