Ray D. Reviews

Nate McClellan
Ray D.
Field Team
24 years Experience
* Total number of reviews and star-ratings are based on data collected during the time period Aiello Home Services has been using the ReviewBuzz system and may not directly match the data found on each public review site.
The service provided was professional and knowledgeable. Our air conditioner issues were quickly diagnosed and corrected. We were very happy with the technician. He was very polite and personable. (See More)
9/01/2018
 
Ray was very polite, knowledgeable, and professional. He quickly was able to diagnose our air conditioning problem and provided me with a quote for the work. He was also able to correct a problem with the noise level of our air conditioner. He solved all our cooling problems and provided excellent service. He also informed me of a partnership program that I was unaware of and explained the benefits of the plan. I was very impressed and signed up for the program. I was very satisfied with his service. (See More)
9/01/2018
 
I had a wonderful experience with AIELLO Home Services. I was thrilled to have everyone answer my questions and talk me through the repair. I was treated with respect and honesty. There were no mysteries or unanswered questions and I was told ahead of time what the cost would be! (In my situation, after the diagnostics were complete, it was much less than anticipated!) I had Ray D'Amato as my technician- also the HVAC Field Supervisor for AIELLO. He was incredibly knowledgeable, and patiently listened to and answered any questions that I had. Ray was confident, friendly, and thorough. I look forward to working with AIELLO in the future- with confidence! (See More)
7/17/2018
 
Excellent service from very courteous professionals (See More)
6/02/2018
 
Excellent service and very polite. Very happy with the service, and thankful the air is back on!!!! (See More)
6/01/2018
 
If Aiello sends Ray to service your heating and/or air-conditioning systems, you are in luck. This guy is good... check that... he's excellent! Ray is a highly capable, careful, trustworthy and professional technician. You will find that he always inspires confidence. We are grateful for Ray (and his expertise) and for his first-rate maintenance of our heating and cooling systems! (See More)
4/24/2018
 
Ray is an excellent communicator. This is the second year he has service our A/C. He explained everything in detail as to what had to be done and what other things that needed to be done. It was a pleasure having him doing the service. Great worker. (See More)
4/23/2018
 
Each of the three personnel I dealt with on my service call met my criteria for great customer service. (See More)
4/16/2018
 
We had a furnace problem and Aiello was out to the house immediately and fixed it. The tech was very courteous and spent time explaining the issue and solution. (See More)
4/15/2018
 
Ray was so nice! He explained everything that he did. Second time with him. Hope I always get him for service! (See More)
3/21/2018
 
With Sarah’s help, contacted supervisor Ray as our Bosch boiler stopped working in the late afternoon of Jan 11, 2018. After discussing with Ray about problem, he found what the problem is and arranged Jason, technician in his team to come to our home 12:15 pm the next day (in short time) and Jason did professional job to replace our old ‘low water cut off control’ by new RB 122-E low water cut off control. I watched Jason’s professional work. Now our Bosch boiler works well and it helped to cope with very cold weather of Jan 13 and 14. Even Jason promised A/S if any problem arise in this repairing work. I believe that Jason and Ray have shown customer centered heart and high level of technical work matching the name of Aiello. I thank you for your work. Howard (See More)
1/20/2018
 
We had our furnace stop working during the extreme chill that is cast over New England right now. Ray D’Amato came out to my house to fix the issue. Ray was very courteous and was very helpful explaining the problem. He did great work and got the Heat back on at my house. It was a pleasure working with Aiello and Ray. I would recommend other home or business owners to call Aiello if they have an issue. (See More)
12/29/2017
 
From the online after hours chat to the resolution of the problem, this has been one of the best experiences I've had with a service company. Ray provided step by step information on the diags and why he was doing them and what the end results would be depending on the outcome of the diag tests. A service from start to finish. (See More)
12/18/2017
 
Very knowledgable, informative and solved the problems I was having with my boiler installed 2 days prior. (See More)
12/16/2017
 
I was very impressed with Aiello. I used their services to fix a broken furnace and water tank. They solved the issues. But later my furnace stopped working again, and Ray came out right away (at 12am that night). It was working again within an hour, and he thoroughly explained the issue. As a new homeowner, I feel so lucky that I have a company I can count on for these types of emergencies. I do, and will, recommend them any chance I get. (See More)
11/24/2017
 
Ray D****** came to do the annual checkup on our boiler and air conditioning. He was on-time, personable, professional, and very neat in everything he did. I was very pleased with his pleasant, outgoing personality, his thorough knowledge of his job, and his explanation of the results that he found, letting me know that all is well. (See More)
9/22/2017
 
Ray is so thorough and knowledgeable. You just KNOW your mechanicals are going to be in good hands when Ray shows up. He is great at making technical HVAC stuff understandable. He is just a great guy and a top-notch professional. And if Cindy is the Cindy who joined Aiello long ago (and is married to Fred), well, she could and probably does run the place with blindfolds on and one hand tied behind her back. Cindy has been around so long she should be getting stock options by now! And if she doesn't, then she needs a huge raise, too. If I have the wrong Cindy, my apologies! I'm sure Cindy N is just as wonderful. All the folks who answer Aiello's phones are super nice! Regards, Sue Bonde (See More)
9/15/2017
 
Prompt, courteous, professional and knowledgeable. (See More)
7/28/2017
 
Ray D was excellent. He provided me total information of what he was going to do, a print out of what my systems may need to keep them running their best. He was very friendly, clean & neat. A pleasure to have in my home. (See More)
5/16/2017
 
Ray the technician was excellent. He arrived on time, was very informative and he reviewed with me everything he had done. He also gave me several suggestions to implement to assure the system would continue to function properly. (See More)
4/19/2017
 
I can't possibly give you a higher review... the Stars only go up to 5. However my detailed review that I posted on Google should tell you how pleased I was with your entire service. Thank You, Paul Petrulis (See More)
2/07/2017
 
This experience started off right with the phone call on a Sunday to Aiello. I called a few other HVAC companies first and I either got a phone message saying to call back on Monday, or asked to leave a message. When I called Aiello I actually was able to speak with a person who was friendly and helpful answering all of my questions. Aiello then dispatched one of their HVAC technicians (Ray D'Amato) who showed up on time. He was clean, organized, and answered a plethora of questions that I had for him, did his work promptly, politely, but most of all proffesionally with a positive attitude. The work was completed at a reasonable price. I also asked the HVAC technician how Aiello was to work for. He had a strong favorable response representing the company Aiello, and went on to say they take care of their workers. I like patronizing responsible companies that not only do great work, but hire professional people. Aiello gets nothing short of 5 STARS! Great job Ray! Great job Aiello! Needless to say, but I will be using Aiello in the future. Paul Petrulis (See More)
2/06/2017
 
Ray was professional, curtious and very informative. Really great person that I trust and would recommend to anyone! (See More)
11/23/2016
 
Ray D. came to service our furnace (installed by Aiello last year) on Sunday morning and Monday morning for same issue. He was thorough and I appreciated him explaining the functions to me so I was able to troubleshoot the issue when it happened again on Sunday evening. He rectified a very unsatisfactory beginning to my request for service on Saturday afternoon because of his professional conduct and willingness to get to the root of the problem. Thank you. (See More)
11/14/2016
 
Ray and his assistant were awesome! Informed us and courteous. Wish all techs were like him (See More)
10/18/2016
 
We have used Airllo to put in our furnace and hot water heater and those men were phenominal. Then we had a couple service calls with not so great technicians. This time we had Ray D'Amato who was awesome, along with his helper. We ended up needing a new thermostat and he installed it. He had me adjust it so I would know how to use it. He explained everything. He also informed us about the partnership program. He and his assistant also helped us set up an energy audit by calling the office and connecting us. I feel if all technicians treated the customers as Ray did us, other companies wouldn't have much business because Aiello would have it. Thank you Tay for being a great technician. (See More)
10/18/2016
 
We had a problem with our A/C and called Aiello. Kerrie G. answered the phone and was a well informed employee who answered all my questions. When our day for service arrived Amanda called to let me know the tech was on his way and would arrive in about a half an hour, in which he did. Ray D. was our field tech. He was kind, clean, courteous. and very knowledgeable. He explained all of our options and answered all of my questions. When he left, my home was cooling off and I was a very satisfied customer. Remember when you need service call Aiello. (See More)
7/29/2016
 
We had a technician come to do the annual systems check for our air conditioning. Everything went fine. Aiello technicians are always prompt, courteous, and knowledgeable. He talked to me after his inspection of the system and explained what he had done and gave me some tips for the future. Aiello may be more expensive than some other companies, but they are reliable and do quality work. It's worth it to us. (See More)
5/06/2016
 
Ray D. shared his expertise and made repairs to our furnace. He was tidy, timely, and communicated every step ( I tend to ask a lot of questions!) He made recommendations (but not a high pressure sales pitch that can make people uncomfortable.) (See More)
4/22/2016
 
Ray D'Amato diagnosed the problem within a short period of time, and after installing the part he explained in detail what the cause of our problem was. He also answered all our questions in a very pleasent manner. We have used Aiello Home Services for many years and have referred some of the residents to use them also. (See More)
4/07/2016
 
Perfect combo of friendliness, professionalism, and competence. (See More)
3/02/2016
 
Cost $300 per hour, assuming first 200 is visit and diagnostic flat fee. (See More)
1/04/2016
 
Friendly tech. (See More)
1/04/2016
 
My furnace was shut down by a technician on Friday and I was left with no heat. By Wednesday I called your office and spoke to the woman and told her of my problem and she got me a technician, Ray D'Amato. He took good care on me,fixed my problem and got my furnace working again. He was professional and explained what he did. They are a credit to your business. (See More)
12/03/2015
 
What can be any better than perfect (See More)
10/01/2015
 
Ray was very polite and answered all my questions, unfortunately could'nt repair my a/c . We are waiting for a part. (See More)
8/26/2015
 
Fabulous experience. (See More)
7/31/2015
 
We had had our air conditioner serviced a few weeks ago. Since it has been a reasonably temperate summer so far, we used the air for the first time on Tuesday, 7/7, a hot and humid day on which we were entertaining a dozen friends. The system did not work, and we were quite unhappy. Ray came out on the 9th and found the problem which he quickly fixed. Not only that, but he carefully explained everything he had done in a way that was very clear to us as individuals with no HVAC expertise. He was courteous and very helpful. While we were quite unhappy with the breakdown so soon after the system was serviced, we regained our positive assessment of Aiello as a result of Ray's demeanor and expertise. We will request his services in the future. Paul and Vivian Batterson (See More)
7/10/2015
 
Professional Service People with Positive Energy. Makes a big difference when you are having an issue like no heat. Fast Service, great group of people. on Tuesday · 10 Reviews (See More)
4/28/2015
 
Professional, Fast and positive energy! (See More)
4/28/2015
 
Aiello is fortunate to have someone like Ray D. representing their Co. Ray arrived within time frame given to me, had shoes covered the whole time he was in my home, quickly determined what the problem was & fixed it, very patient & thorough in answering any questions I had, very professional & friendly-definitely deserves 5 stars! (See More)
2/13/2015
 
Ray D'Amato is Excellent! Tech. and listens and answers all your issues and needs. He makes a big difference for you!!! Thank You Aiello Home Services Ray's Boss is one great Guy. (See More)
2/12/2015
 
I thhought I had a problem with my furnace or hot water tank. There was water on the floor and this happened often Ray found the problem within minutes and discovered the issue was due to cooper tubing that had several pin holes. He quiickly repaced the tuning, cleaned up the water and finished the job . He was extremely knowledgeable , courteous and polite. I would recommend Ray to anyone that may have plumbing issues. He also informed me about the Home Energy program and set up an appointment to have it done . . He did a Great Job! (See More)
1/28/2015
 
I thhought I had a problem with my furnace or hot water tank. There was water on the floor and this happened often Ray found the problem within minutes and discovered the issue was due to cooper tubing that had several pin holes. He quiickly repaced the tuning, cleaned up the water and finished the job . He was extremely knowledgeable , courteous and polite. I would recommend Ray to anyone that may have plumbing issues. He also informed me about the Home Energy program and set up an appointment to have it done . . He did a Great Job! (See More)
1/28/2015
 
Ray D'Amato from the Aiello Field Team provided excellent, knowledgeable, efficient, and pleasant service. A graduate of RPI in engineering, he politely answered all my many questions and explained everything very clearly. He cleaned and vacuumed afterward with great care. In summary, he treated me and my house with respect. (See More)
1/13/2015
 
Had oil burner cleaned a few weeks ago and then it started banging upon startup (a SERIOUS Bang and slight oil smell). Called for service again. 2nd technician, Ray D'Amato, immediately thought he knew what the problem was. But he is smart enough to double check himself and went to his reference manual to be sure. The wrong nozzle was put on the furnace and it was sending a STREAM of oil versus a SPRAY to fire. Ray put the correct nozzle on and adjusted everything and now everything is great. VERY impressed with Ray! (See More)
1/06/2015
 
Ray was very polite and explain what he had to do. (See More)
12/30/2014
 
replaced Motor in HVAC Unit. Cost of the motior specified was $865 after $100 discount and ghe total bill was 999$.Later found out same motor is only $190 Too costly and expensive service! (See More)
11/14/2014
 
Tech did an excellent job. He is very knowledgable and willing to answer questions. Also, he conducted his work in a very quick and efficient manner, all the while paying attention to detail. (See More)
8/21/2014
 
Our central air conditioning motor stopped working. I called Aiello first thing in the morning and they were able to schedule same day service. Not only that but Ray called before arriving and was within the time indicated by the office. Ray was great. He was professional, knew what he was doing and had a wonderful personality. As a result, I will call Aiello anytime I can use one of their services. Wish all companies had employees like this:-) (See More)
8/12/2014
 
Ray D. Did a great job! Thanks! (See More)
7/28/2014
 
Ray was professional and efficient. He explained what the problem was, what we could do and what we would need to do on the future. Excellent service. (See More)
7/27/2014
 
Great (See More)
7/18/2014
 
Even though I have already done a review for Aiello I am more than happy to do another because my experience with them was most definitely 5 star. Thank you so much for your service. (See More)
7/14/2014
 
Ray D'Amato was very professional, friendly and did a thorough job. We highly recommend him and Aiello. (See More)
6/29/2014
 
Ray made service; visit to finish new furnace installation. Installed wifi thermostats and connected to my system. All went smoothly and quickly finished the project. Knowledgeable and very profssional (See More)
6/27/2014
 
Service Technician was very respectful, courtious, and described everything very well. Really was a very good representative of your organization. My complaint/issue were the options provided (fill the freon, or diagnose the leak) seemed to me to both be extremely expensive. So I chose the lessor cost of the two. Which is only a stop gap. (See More)
6/12/2014
 
Terrific, all around. Making the appointment was easy, and when Ray, the tech, arrived on time (even just a bit early - yay!), everything just flowed. Thank you. (See More)
5/23/2014
 
Outrageously amazing. Old school customer service, everything is explained so that you understand. Ray was gracious beyond belief and took care of everything on our list, including answering all our questions. (See More)
5/23/2014
 
Rey D was the technician that came to my residence. He was pleasant and knowledgeable. He performed the required tune up on my boiler with professionalism. I would recommend AIELLO Home Services to anybody. Ray D is an asset to the company. Robert Miller , Farmington CT. (See More)
5/22/2014
 
Ray provides great customer service and expert technical support. (See More)
5/09/2014
 
For our first visit from Aiello, Ray put us at ease, & was ver informative, & with a smile. You couldn't have sent a better person. If all your tecs are like Ray you have a very good staff. THANK YOU JOHN & BARBARA ZAWILINSKI (See More)
5/01/2014
 
Ray D., John C., Cindy N., and Cindy K. Scheduled and performed our annual heating and and plumbing audit efficiently and thoroughly . Ray discovered a faulty component on our boiler, which he replaced in short order. All went well. Very satisfied. (See More)
4/29/2014
 
Thank you for same day service..Ray did a nice job.. (See More)
4/25/2014
 
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