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By Henry H. on 12/22/22
Kurt was attentive and professional! My car was in and finished satisfactorily!!
By Brent S. on 11/05/22
Roberto was great to work with purchasing our Highlander!
By John s. on 08/09/22
Started off on questionable grounds. I got a recall on my 2018 Tocoma to re-seal the 3rd brake light. Made an appointment and was told to bring it in the night before OR before the 7:30am the day of. I assumed it was scheduled first thing. Migal kept texting the sa...
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Started off on questionable grounds. I got a recall on my 2018 Tocoma to re-seal the 3rd brake light. Made an appointment and was told to bring it in the night before OR before the 7:30am the day of. I assumed it was scheduled first thing. Migal kept texting the same repeated message as if coming from a Bot that they are committed to their customers and getting the vehicle done before 5:00pm. Finally got to it after 11:am. Later at 12:41pm I was sent a link to watch what the Technician Zach did to remedy. When I texted to ask if vehicle was done I was told no it was not and I would be notified. Not used to this lack of speedy service as I also have dealt with Jones Honda service.
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By John s. on 08/09/22
Today was my second experience with Lancaster Toyota. This concerning a recall on my 2018 Toyota Tocoma. Around October 2021 I wanted to sell back an 11 month old Toyota Camry with CLEAR TITLE that I bought new at Lancaster Toyota in November of 2020. (this was aft...
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Today was my second experience with Lancaster Toyota. This concerning a recall on my 2018 Toyota Tocoma. Around October 2021 I wanted to sell back an 11 month old Toyota Camry with CLEAR TITLE that I bought new at Lancaster Toyota in November of 2020. (this was after receiving a letter in the mail explaining how badly they needed clean used cars.) Because as a long time Honda Accord driver my wife just could not get used to the longer reach of the door and the higher backseat headrest contributing to blind spots. Refusing your offer led me to Jones Honda to do a trade in on a 2019 (yes I went backward to get her back into a Accord) and their offer was considerably more. I feel management talks a good story but that’s about all they’re worth. Ps; I challenge you to try to pick this story apart like you try to do when reviews do not satisfy you.)
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By Greg D. on 06/28/22
Lisa’s communication is top notch. From the tech video to updates and checkout I was able to stay up to date with the repair progress. I would recommend scheduling with Lisa T to get the job done right!
By Robert F. on 06/10/22
service was More than Fast, it was done way early, done well communications were timely and excellent and done at very reasonable cost. I was truly impressed as were the mechanics in family!
By Robert F. on 06/10/22
Kurt at Lancaster Toyota did an excellent job overseeing the service of our Avalon; the service was More than Fast, it was done way early, done well communications were timely and excellent and done at very reasonable cost. I was truly impressed as were the mechanics in may family!
By Susan H. on 06/03/22
I had my vehicle serviced in April. I was hearing a sound that was not normal since the servicing. I gave it time, thinking something needed to be "broken in." The sound did not subside, so I made an appointment to have it checked out. I went in thinking I'd ha...
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I had my vehicle serviced in April. I was hearing a sound that was not normal since the servicing. I gave it time, thinking something needed to be "broken in." The sound did not subside, so I made an appointment to have it checked out. I went in thinking I'd have a fee to pay for just getting it looked at. The certified tech and Gavin G. took time to explain the cause of the noise, making sure I was satisfied and felt safe driving my vehicle. And I was not charged! As always, Lancaster Toyota is all about service and the customer. Thank you!
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By Ronalt v. on 05/25/22
La atención es fenomenal, todos son personas muy profesionales, tratan de enseñarte cuáles son tus opciones y ofrecerte la que mejor que interprete tus deseos. tienen atención en español en mi caso Roberto Fu un gran respaldo. Una experiencia agradable la mej...
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La atención es fenomenal, todos son personas muy profesionales, tratan de enseñarte cuáles son tus opciones y ofrecerte la que mejor que interprete tus deseos. tienen atención en español en mi caso Roberto Fu un gran respaldo. Una experiencia agradable la mejor forma de comprar un carro 0 millas
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By Allan C E. on 04/27/22
Excellent service and alerted me to a recall
By Robert D. on 04/20/22
Holly was so helpful. She explained everything so well and her knowledge when choosing tires was much appreciated. She definitely went the extra mile to ensure satisfaction.
By Albert Knepp J. on 04/01/22
We had our 2021 Tacoma and our 2020 Camry XLE Hybrid service work performed this week at Lancaster Toyota. Holly Ochs did a excellent job for us and the service was excellent by the mechanics that performed the work also. Holly has been a great person to work with.
By Sandra R. on 03/08/22
Gavin Glick was very helpful and professional as he signed my car in for service and also when I checked out. Shawn was the technician who worked on my car and was professional as he went over the work he completed.
By Raymond B. on 03/07/22
Miguel was very helpful and had my Corolla serviced very quickly.
By Ronald T. on 02/08/22
Miguel D****** has been our service advisor at Lancaster Toyota for a number of years. No complaints!! He always tries to be accommodating and reviews the work done at the conclusion of the service.
By Michael L. on 02/08/22
The service department is maybe the main reason I purchased another Toyota. I am very pleased with how Holly O. has handled my appointments over several years now. She is personable, and I can trust her knowledge and judgment.
By Roger C M. on 01/29/22
Our 2004 RAV4 required some extensive repair work for the first time. Lisa T kept us updated on status and estimated costs throughout the process (3 wks) via videos from the service tech working on the vehicle, voice mails and texts. Very pleased with the service
By Elian T. on 01/11/22
I got my Tacoma serviced and got my tailgate lock situation fixed. Holly kept me updated the whole time and they sent me a video of what was done to my vehicle. I can’t ask for anything better. Keep up the good work!!
By Richard T. on 12/28/21
Excellent dealership service department, did everything right the first time. Lisa Troupe made sure I was kept in the loop, no surprises - just honest work and price.
By MaryAnn on 12/08/21
Super personable, very knowledgeable, works with me to schedule.
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Select any employee to see all their reviews.

Holly O
Rating:
403 total reviews!
Carlos M
Rating:
340 total reviews!
Gavin G
1 Year
Rating:
(271 total reviews)
Miguel D
Rating:
(267 total reviews)
Amanda H
Rating:
(249 total reviews)
Judy T
Rating:
(183 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Lancaster Toyota has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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