We set up an appointment for an annual furnace inspection and cleanup on January 12th. Mario G. was the technician assigned to our call. He contacted us by phone 30 minutes prior to our appointment to confirm that he was on his way. He called again when he arrived. Per our request, he came to the basement door in the rear of the residence so that we had time to secure our big lovable 72 lb. Walker Hound. All through the inspection he explained his procedure, and he shared the results. Everything checked out perfect. Mario also had the paperwork required to set up a new one-year contract. Mario met and exceeded our expectation with his knowledge and his very polite manners. Heatmaster, Mario is a "keeper"! He is welcome back anytime! Pat
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Had an issue with my boiler at my rental unit. I explain to them over the phone what the issue was but they insisted on making a St. visit. I paid their $89 fee. Was told that I had to replace my boiler and to call the office. Talk to someone over the phone who wasn’t the most courteous. I was made sure someone was here for their visit and paid for the service call promptly while the technician was at my building. I never received a written quote or follow up from them at all. Unprofessional and ended up giving the business for my building and future work to someone else.
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Had an issue with my boiler at my rental unit. I explain to them over the phone what the issue was but they insisted on making a St. visit. I paid their $89 fee. Was told that I had to replace my boiler and to call the office. Talk to someone over the phone who wasn’t the most courteous. I was made sure someone was here for their visit and paid for the service call promptly while the technician was at my building. I never received a written quote or follow up from them at all. Unprofessional and ended up giving the business for my building and future work to someone else
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I am new to the ******* area. I needed a proactive maintenance service on a forced air heating and ** system for a property I just purchased. ****** did the work in two different sessions because the weather was not quite affording the ** check (May 2021). ****** found two problems, talked me through the details (I have some background in this space) and provided an immediate estimate to correct them. Pricing was reasonable. This property is a **** SF condo built in 2007 that my daughter is utilizing while in *********** I wanted/needed piece of mind that heat and ** would be set for at least 1-2 years. ****** provided this piece of mind. The office personnel were also very professional and their "system" is excellent as well. Which is to say ... you get an email reminder 24 hours prior to the visit and you get a call ***** minutes prior to arrival. I had an issue with gaining access to the roof of the condo but these guys were very flexible to reschedule without cost. They also have their technicians outfitted with point of sale devices so if you make a decision to purchase a "fix", it is done right on the spot.HIGHLY RECOMMMEND
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We met Adrian for the first time on May 20, 2021; he was out to do the AC seasonal check-up. Adrian was most pleasant, very courteous, and efficient; seemed very knowledgeable about his trade. He explained in detail, both to me and my husband, all the procedures he was doing and why, kept us updated of how long the adding of coolant would take. Told us what to look for if AC functions seem to decrease. Made recommendations for the fall furnace and humidifier check-up…changing filter, etc. In summary, Adrian rates 5 stars….….a very good rep for your company. I will request him for our fall furnace check-up. Marilyn M. Lincolnwood, IL
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We rely on Heatmasters for their efficiency and reliability and have a contract with them for general maintenance and upkeep. Our tech was Mario. Great person. He showed me the dirt on the filter, cleaned the permanent part and replaced the disposable one, making sure I knew to push it in all the way. We definitely will continue with Heatmasters!
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They came out to repair my boiler on an emergency basis. Mike immediately identified the problem finding that it was clogged with sludge. He temporarily got the system up and running so my tenants had heat and then scheduled it for a thorough cleaning. He showed me how to keep it clean so it wouldn't happen again. I found that they were knowledgeable, professional and honest. Can't ask for more than that.
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Andy M. arrived timely and confirmed my suspicion that the thermostat was broken. He worked nonstop replacing the thermostat and ensuring that the furnace and new thermostat were both in properly working condition before leaving the job site. Andy M. was professional, polite, and explained all charges upfront.
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