Amy C.
Dispatcher
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I had ARS come out to check my unit that had been running inefficiently. Prior to their service, my auxiliary heat was running which is quite expensive and the home was 47° when I woke up the morning before they arrived. I was very eager to have the issue remedied prior to the cold and snow moving through which is why I schedule two days prior to snow and ice moving in. The technician was nice and pulled parts off the unit and charged $400 for the service. Prior to leaving he reminded me his work is guaranteed for 1 year. He assured me my home should be 15 to 20° warmer when I returned home from work in a couple of hours. When I did return home, the home was at the same temperature and auxiliary heat was still running.
I then phoned the company back at 5:45pm that same afternoon to have someone come back out and was told that a company that prides itself on being available 24/7 did not have anyone available to send out. The soonest appointment they had was the following day in the afternoon which I took. I called the company the day of the appointment to confirm we were still on and was told I was rescheduled to the next day. No proactive phone call on their behalf. The following morning I called to confirm my appointment and was told at 10 AM that yes, I was still on their schedule to arrive in the afternoon. I then received a call about 130 that they were unable to make it due to weather. I then was rescheduled to today. Less than confident I called to confirm at 9 AM. I stayed on hold for 40 minutes before I simply hung up. I gathered my patience up and called back an hour later and was then told “the company was not open today”... again, had I not called I would have had no update from ARS. I have yet to hear back from them when my supposed next reschedule will be all while my house has been anywhere between 44 and 47° running on expensive auxiliary heat after being serviced by a company who, again, prides themselves on being available 24/7 for customers and who warranty their service.
Avoid using this company at all cost because that is exactly what will happen: they will take your money, leave you with your same problems and not prioritize or care enough about providing their customers with quality service or an ounce of professionalism. I don’t wish this experience on anyone. This company is totally crooked and unethical. Save your money and go anywhere but here. (See More)
1/05/2018 |
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