DJ B.
AOR Technician
* Total number of reviews and star-ratings are based on
data collected during the time period ARS / Rescue Rooter Charleston has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
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My a/c dated 1984 was replaced. Jermaine was first to respond. Pointed out on old HVAC the fan not running and for one that old, the best decision was to replace. I could've ordered new motor but one that old will continue to break down. Very hot in house and not the first time I have gone through this. Mark came and showed me my options. I didn't want more debt but Mark called Enerbank. I got a great deal with Enerbank and even Dominion Energy said I got a great deal with Enerbank and didn't believe I could've gotten such a deal with anyone else. D.J came next day with his boss; Albert, came because I am a senior citizen and assured me that I will be taken care of in best way that ARS can provide. Was very impressed with associates that took my calls and because I suffer severe anxiety; they understood what I was going through. They have the sweetest dispositions. Made me feel like a family member. I have seen many ARS commercials where the truck is leaving and child runs after truck, waving. Believe me when in need; especially if you are a senior and feel helpless, call on ARS. They are professionals. (See More)
7/03/2020 |
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DJ and Jermaine were fantastic! They came in while I was working and I could barely tell they were here at first..They both were professional and got right to it. While completing the install they educated us on the new unit! Both were courteous and a pleasure to speak to! The install took a while and they did their job like true professionals ans provided us tips to care for the unit. Thank you ARS! (See More)
1/10/2020 |
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Darriel and Josh were extremely professional and courteous during the install. They demonstrated real team work. They explained the new system and its features with patience. They are excellent representatives for ARS. (See More)
4/02/2016 |
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Review Date: Nov 07 2015 7:29 am
Customer Name: Thomas Barton
Employee Name:
Steven G.
Review Site (click to view): Better Business Bureau (See More)
11/07/2015 |
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DJ and Josh provided excellent customer service. Our AC was out for a week they worked almost non-stop until the job was complete! (See More)
6/25/2015 |
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Josh and DJ did a great job during the install. Professional manner and work. Would gladly have them back for any future repairs or installations. (See More)
5/26/2015 |
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ARS delivered exactly what they promised. They earned my business by being the most willing to work with me on meeting my requirements. I am not the type to write reviews but feel compiled solely by the performance provided. I am a seasoned District Sales Manager and my performance expectation are higher than the average. Josh and DJ were very good, they were on time, diligent at the task at hand, willing to take the time to answer all questions and most importantly respectful to my home and family. (See More)
4/24/2015 |
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These technicians were very professional on all levels. They were very respectful of my home and myself. DJ and Josh answered any questions I had, pointed out anything I needed to be aware of. They had a check llist to make sure everything was done to the letter and went over this with me at the end of their installation. I would let anyone know that ARS hired and trained their employees to do the best job. (See More)
1/28/2015 |
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On time, very professional, good technicians, who explained everything well. (See More)
1/26/2015 |
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They provided professional service although there is room for improvement. (See More)
1/06/2015 |
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received great installation and follow-up service from these technicians, would highly recommend them (See More)
12/08/2014 |
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These guys make a great team! From the moment they arrived I was impressed. They covered the floors with rugs so no damage or dirt would be carried through the house. DJ and Josh were first to arrive and got straight to work. Justin and Jerry showed up shortly after and then the pace was moving. They worked all day!! I never saw them slow down and they never complained. I would definitely recommend this crew to anyone. Very polite and courteous. (See More)
11/20/2014 |
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DJ and Josh were very professional in the work they did. They installed a complete new system and explained what was going on during the installation. Showed how to operate the new thermostats along with leaving the house clean. Thanks for the pleasant experience. (See More)
11/15/2014 |
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Jim, DJ and Josh were knowledgeable and professional. I was pleased with each one's polite manner, knowledge of their work and professional performance. Would recommend ARS to anyone! (See More)
11/07/2014 |
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On time and professional. (See More)
9/24/2014 |
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Doug was prompt, professional and quick. Doug gave us several options to make longer term repairs if we needed to. He added freon for us to make it a bit longer until major replacement was required.
Thanks (See More)
9/11/2014 |
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