Jermaine E.
HVAC Service Technician
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I don't normally do reviews but I had to voice my dissatisfaction. I'm sitting outside doing this because it's too hot in my house to. If anyone is thinking about going with ARS to install & maintain your next AC unit you may want to think twice. Here's my story: My previous AC unit was about 10 years old when it stopped cooling. I called ARS who came & replaced a capacitor for around $375.00 & the guy talked me into getting a new unit because of the age of the existing one. Up until that point the Kenmore I had had worked without flaw for 10 years. Anyway ARS installed a new 3.5 ton gas pack (this was in July) for over $12,000; the most I had ever payed for a AC unit. From the beginning it's been a pain. The second or third day after installation it wasn't cooling very well; they hadn't wired the thermostat right for 2 stage cooling. They had to come out twice for that, I believe. It worked OK for a while until winter when we had a freak snowstorm which dumped a foot of snow on everything. The heater stopped coming on at all, so because they couldn't come out right away because of the ice/snow (understandable) we spent 3 miserable nights freezing cold. When they were able to come out the unit inexplicably started working again. And now since the climate here has been cooling off I turned the unit off for a while. It got warmer again so I went to cut the AC back on & it wouldn't come on. I checked the breakers inside & outside. I tried a couple of other things but couldn't get it to come on. Called them on Monday & a guy did come out that day at 8:30 pm & worked until 11:30 pm to say it was the Nest thermostat that was bad. He didn't have one that he could make work since he had to order another Nest. So, they're supposed to replace that Friday; another week of discomfort. (It's been unseasonably warm here). Anyway, I'm saying all this to say I've been very disappointed in my new AC unit & feel that I shouldn't be having to put money into something I spent over $12,000 on & is just over 2 years old. Oh and ARS never came when they said they would & no one ever called me before the tech would show up. (See More)
10/31/2019 |
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