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By Andrew S. on 10/11/19
I woke up to find water all over my basement floor; the water heater in my basement had broken over night. I called Your 1 Plumber and the were able to send a field technician that day. The hot water heater was replace with a quality model and the old heater was ...
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I woke up to find water all over my basement floor; the water heater in my basement had broken over night. I called Your 1 Plumber and the were able to send a field technician that day. The hot water heater was replace with a quality model and the old heater was removed and disposed of. The technician, Wilmar, was efficient and professional. The job was completed and appears to be well done. My only concern was that I wasn't given any options, other than the size of the replacement water heater. The job, while expensive, was very well done.
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By George R. on 10/11/19
$450-Too expensive for a simple pinhole leak. Bought the parts at Lowe's and replaced the pipe myself.

By Ira L. on 10/07/19
Great

By Daniel V. on 09/28/19
I was very pleased with William's service. I will reccomend your survice to my friends. DAN

By Lynn H. on 09/21/19
I did not prefer to rate using the BBB because they put it on their website for three years.

By Pat H. on 09/05/19
5 I am giving Jay 5 stars. He was prompt, courteous and skilled. He got everything we needed done the same day. I like the company's policy of upfront pricing and transparency. Thank you. Pat

By Lyra M. on 08/15/19
Jay showed up in the morning as expected. He was polite and professional. Fixed the problem by replacing parts in the toilet tank..

By Victoe K. on 08/12/19
AY WAS VERY HELPFUL. HE FIXED THE ISSUE AND WAS QUICK AND EFFICIENT.

By Glen W. on 08/12/19
JAY WAS VERY HELPFUL. HE FIXED THE ISSUE AND WAS QUICK AND EFFICIENT.

By Linda R. on 07/03/19
No comment

By Rodrick R. on 06/26/19
Unbelievable and unreasonable quote. They make you sign before the job. In 30 secondes my toilet was unclogged and was charged more than 200 dollars.

By Frank L. on 06/14/19
Wonderful!

By Frank L. on 06/14/19
Great job and a great price!

By Loraine C. on 06/07/19
Upset ,not with work but cost. For a 50 minute job and $40-50$ parts it cost $500. Won't use a plumber that charges per job. Needed 2 small additions for another $500. Won't use this company again. Sorry I took the company from church bulletin.

By Ray G. on 06/04/19
job well done, very good.

By Beth K. on 06/03/19
We called Jay at 8am and he was repairing our bath fixtures at 8:30. We are very satisfied with his work.

By Caroline B. on 06/02/19
Very dissatisfied. The company and the plumber who came out deliberately misrepresented themselves. Was also way overcharged for less than a hours worth of work. Called on Monday for appointment to fix busted water pipe on outside of house. 16 inches of pipe, f...
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Very dissatisfied. The company and the plumber who came out deliberately misrepresented themselves. Was also way overcharged for less than a hours worth of work. Called on Monday for appointment to fix busted water pipe on outside of house. 16 inches of pipe, fully exposed, easily accessed. Simple, basic, straight-forward job. Was told there is a $29 service charge to come out and that would be deducted from bill if proceeded with work. Scheduled appointment for Saturday and was told there was no additional fee for Saturday appointments. Plumber came out and I was given estimate of $347. He said there was an additional $65 charge for Saturday work. When I pushed back he said he would use a $30 drain cleaning coupon. Work took less than an hour. He added the service charge on top of the cost of the work and then took it off with 'coupon', which obviously is a push. The $29 service charge should have come off the $347, which is outrageously high to begin with. This leads me to believe that he added in the Saturday surcharge to cost of the work. Over the following 2 weeks called 4 separate times to talk with manager and was never able to speak with one. Repeatedly told manger out of town, in meeting, unavailable, etc. Did not return my calls. Am left feeling that the company is untrustworthy and regret using them.
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By Sandra R. on 05/30/19
William was prompt, knowledgeable & efficient as well as very pleasant. I do think the bill was a little high for what was done, but the problem is fixed. I would use them again.

By Rosanne B. on 05/20/19
No comments

By Audrey B. on 05/12/19
The tech did nothing to repair my issue but he insisted that I pay him a feed that was higher than what his office said the initial fee would be to assess the problem. My spigot needed an O ring and he claimed he did not have one in his very large truck. He had a r...
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The tech did nothing to repair my issue but he insisted that I pay him a feed that was higher than what his office said the initial fee would be to assess the problem. My spigot needed an O ring and he claimed he did not have one in his very large truck. He had a really bad attitude. I would not recommend this company. They will take your money and not provide any service. Stay away. Per your response, you charge me $89 instead of the $29 you referenced in your response. Refund the $60. Oh and if you need help figuring out how to fix this type of problem, stop by Ferguson Plumbing in Gaithersburg. They assessed my problem and I purchased the recommended part for $22.00. Hope the free advice helps your business!
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Wilmer R
Customer Service Rep.
Rating:
(3 total reviews)
Mario C
Rating:
(39 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Your 1 Plumber has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Wilmer R has a 3.5-Star average rating and a total of 3 total reviews
3 total reviews
By JOHN D. on 10/31/17
I called your service this AM and actually received an appointment for the same day at no additional charge!.Wilmer, your service pro, arrived on time, another plus! He was very cordial, informative and caring in describing what was required to replace our sump pum...
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I called your service this AM and actually received an appointment for the same day at no additional charge!.Wilmer, your service pro, arrived on time, another plus! He was very cordial, informative and caring in describing what was required to replace our sump pump. Wilmer is a great asset for your company as he does present a great first impression and does excellent work for your customers. I will absolutely endorse your services!
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By John C. on 06/21/17
Wilmer was a pro at work. Very knowledgeable. He replaced the drain stopper/gasket in my bath tub. He spotted a pin hole sized leak in one of the pipes and repaired that. He beat an estimate I received from Roto- Rooter by $80.00. Though this company is a little co...
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Wilmer was a pro at work. Very knowledgeable. He replaced the drain stopper/gasket in my bath tub. He spotted a pin hole sized leak in one of the pipes and repaired that. He beat an estimate I received from Roto- Rooter by $80.00. Though this company is a little costly, you get what you pay for. I recommend you request Wilmer. John Coleman Bowie, Md
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By Linda H. on 04/17/17
This is an over priced company. To reconnect a gas dryer they wanted to charge $405 which is double the price of home deport or any other reasonable company. This is a sham because supposedly willing to negotiate the price if I can speak to supervisor of course sup...
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This is an over priced company. To reconnect a gas dryer they wanted to charge $405 which is double the price of home deport or any other reasonable company. This is a sham because supposedly willing to negotiate the price if I can speak to supervisor of course supervisor does not answer the phone so I have to pay the service charge of $30. This is a sham because they know they are over priced and you are liable for the service charge. This is a fast way to make money without doing any work. Just think if they see 10 customers in over 3 hours they have made $300 for doing nothing knowing that the supervisor is not going to answer the phone. This is just a horrible way to handle customers almost like a bate and switch. I will NEVER NEVER call this company again.
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