I didn't hire you. So work was not done. This was an estimate and your plumber showed up after the text confirmation time indicated, which was not what the scheduler indicated. You pricing on the gas line is ridiculously out of range. So, I am looking for another plumber. Mario was very nice but did not offer options, as there are none, really in my situation.
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My plumber Mario was very polite and professional. He properly diagnosed the issue and repaired it satisfaction.. However, the receptionist for this company was very unprofessional and unhelpful. It took 3 rescheduled appointments to have Mario finally come out and service the problem. Twice, the receptionist told me that I was mistaken about the time I had scheduled, even while I was looking directly at the confirmation email which proved I was correct. The receptionist was argumentative and not polite, and every time I asked for a manager she would reply “he’s not here”. Strictly based on the unprofessionalism of the receptionist, I would NOT recommend this company.
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Mr. Jay R. arrived right on time, quickly assessed what had to be done to clear my blocked drain, clearly explained the charges, and expertly used the motorized snake to unblock the drain. He showed me the evidence that roots had gotten into some point in the drain, and explained actions that would need to be taken to clear the roots permanently. He was very knowledgeable, polite, and professional.
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Jay Romero, a plumbing technician with Your 1 Plumber, repaired a blocked drain, resealed a sink trap pipe work, and advised me what I needed to do to prevent further blockage caused by intruding roots in the drain. I was very highly impressed by Mr. Romera’s politeness, technical knowledge, and his plumbing repair skills. I would very highly recommend Mr. Romero to anyone who needs a plumber.
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Your 1 Plumber was a great experience from the start. The staff member who answered the telephone on my initial call knew exactly what I was talking about when I said that I needed the backflow preventer on my fire sprinkler system replaced. She assured me that they could do the work and that they wer WSSC licensed. She scheduled a plumber to come out first thing the very next morning. The plumber arrived right on time and quickly gave us a fair estimate for the job. He said that he would be able to go pick up the parts and return right away to do the work. He wasn't gone long and came back and quickly and professionally completed the job. He also took the time to explain what was done and why and what we needed to do in the future. Excellent service. Definitely recommend Your 1 Plumber.
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My appointment was scheduled for between 12 and 1pm but Mario arrived at 2:30. This after I received emails saying he was on his way. No call was received to say he was going to be late. When I asked him about it he said no one told him what the appointment time was. After I explained to him what I need to have done he went outside and stayed for several minutes without explaining what he was dong. I went back inside. I received the estimate which was explained to me well. However, I had to ask about the inclusion of another component of the job which Mario should have asked about when surveying what needed to be done. In short, a very underwhelming encounter!
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This has to be one of the worst experiences I’ve had with a plumber. The scheduling was timely which I appreciate. The plumber showed up with an iPad in hand, took a look at the pipe 6 feet away and gave me a quote of 2,800 without any breakdown of parts labor etc. when I asked him all he could say was that’s what my manager says. No diagnosis of the problem whatsoever. What a joke!!
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Wilmer was awesome. I called and he came out the same day to asses an issue with the water pressure in my condo. He was very polite, explained the issue thoroughly, and gave me options on what I could do to fix it. We then scheduled to have him come back in two days to fix it. While I would have loved to have given this company 5 stars, the day of the service is why I had to go down to 3. We had scheduled for him to arrive between 1pm-3pm. I called the office at 3:30, the lady in the office said he would be coming at 5. That wasn't a huge deal to me. I called at 5:30, the same lady told me he was on the way and she had just spoken to him. Wilmer did not arrive until 7:30 and didn't complete the job until 8:30. I'm not bothered by the fact that the timing was so off. I was more annoyed by the fact that no one notified me that he would be coming late, and that I was lied to because she had never spoken to him. I could have ran errands and gotten some work done in the 6 hours that I waited. All in all, Wilmer did an EXCELLENT job with fixing the plumbing issue and even replaced the faucet handles in my bathtub-- which I was not expecting. I was also working on a project on my door, and he helped me with that too which goes to show that he is just a wonderful person. I'm very satisfied with the quality of the work that was done.
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We had a clogged sink in our 2nd floor bathroom and they cleared it, but later that day we discovered that our basement was flooded and we found that the water was coming from the basement sink. We ran the sink upstairs, left in on and went downstairs and saw that water was pooling into the basement sink. We run back upstairs, turn off the water, and the water stops filling up in the sink. The upstairs bathroom and basement sink share the same drainage pipe and leads into the main sewage line and is separate from our bathtub and toilet piping (Both which drain just fine). All the plumber did was push the clog from the upstairs sink drainage into the basement sink drain. Our plumber does not understand this and they refused to fix it stating that its a separate issue and wanted to charge us another $330 for unclogging the basement drain. Additional information: The basement sink drained complete fine prior to the plumbing, it was only after this plumber came that it was drained because he pushed the clog from the upstairs sink to the basement sink and since both sinks DRAIN IN THE SAME PIPE LEADING INTO THE MAIN LINE, it was clogged. Our bathtub and toilets feed into the main line and drain just fine. The upstairs bathroom and basement sink both share the same piping and lead to the main line and are both clogged. Our upstairs sink is technically clogged its just that the water is pooling into the basement since its the lowest point.
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