The plumber arrived on time - I needed to sign that I would pay over $300 to replace a gasket on the toilet that was leaking before he would begin any work - that was NOT the problem (but I paid for that anyway) and he determined that the toilet was not draining and he wanted to remove the blockage - great - I have a snake to do that - but he wanted $1100 to do that work and could not guarantee that it would solve the problem - They should diagnose the problem before taking money and charge appropriately for the diagnosis- that they did not do - way too expensive for the service - would not use again at all. Sorry, I had such high hopes!
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Wilmer Romero cares about his clients and client property. We just bought a house that was built in 1937 and needed the original, galvanized water feed line replaced. Everything that was promised - Wilmer delivered. He was always polite, on-time, and when faced with the inevitable issues caused by having to dig a 30 foot zig-zag trench 5 feet deep - he and his helper were creative. The city inspector saw the superb work and tried to find fault ( that city inspector seemed to have a big problem with people that don't look like himself ) but no fault was to be found. Wilmer Romero, his helpers, and Your 1 Plumber delivered spectacular work - with grace. Ours was a big job and our first introduction to our new neighbors. I could not be happier with the experience, and think our new neighbors are equally amazed at the efficiency of Your 1 Plumber and Wilmer Romero. Thank you Wilmer. Thank you Your 1 Plumber. Kudos !!!!
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I didn't hire you. So work was not done. This was an estimate and your plumber showed up after the text confirmation time indicated, which was not what the scheduler indicated. You pricing on the gas line is ridiculously out of range. So, I am looking for another plumber. Mario was very nice but did not offer options, as there are none, really in my situation.
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My plumber Mario was very polite and professional. He properly diagnosed the issue and repaired it satisfaction.. However, the receptionist for this company was very unprofessional and unhelpful. It took 3 rescheduled appointments to have Mario finally come out and service the problem. Twice, the receptionist told me that I was mistaken about the time I had scheduled, even while I was looking directly at the confirmation email which proved I was correct. The receptionist was argumentative and not polite, and every time I asked for a manager she would reply “he’s not here”. Strictly based on the unprofessionalism of the receptionist, I would NOT recommend this company.
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