Wilmer was awesome. I called and he came out the same day to asses an issue with the water pressure in my condo. He was very polite, explained the issue thoroughly, and gave me options on what I could do to fix it. We then scheduled to have him come back in two days to fix it. While I would have loved to have given this company 5 stars, the day of the service is why I had to go down to 3. We had scheduled for him to arrive between 1pm-3pm. I called the office at 3:30, the lady in the office said he would be coming at 5. That wasn't a huge deal to me. I called at 5:30, the same lady told me he was on the way and she had just spoken to him. Wilmer did not arrive until 7:30 and didn't complete the job until 8:30. I'm not bothered by the fact that the timing was so off. I was more annoyed by the fact that no one notified me that he would be coming late, and that I was lied to because she had never spoken to him. I could have ran errands and gotten some work done in the 6 hours that I waited. All in all, Wilmer did an EXCELLENT job with fixing the plumbing issue and even replaced the faucet handles in my bathtub-- which I was not expecting. I was also working on a project on my door, and he helped me with that too which goes to show that he is just a wonderful person. I'm very satisfied with the quality of the work that was done.
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We had a clogged sink in our 2nd floor bathroom and they cleared it, but later that day we discovered that our basement was flooded and we found that the water was coming from the basement sink. We ran the sink upstairs, left in on and went downstairs and saw that water was pooling into the basement sink. We run back upstairs, turn off the water, and the water stops filling up in the sink. The upstairs bathroom and basement sink share the same drainage pipe and leads into the main sewage line and is separate from our bathtub and toilet piping (Both which drain just fine). All the plumber did was push the clog from the upstairs sink drainage into the basement sink drain. Our plumber does not understand this and they refused to fix it stating that its a separate issue and wanted to charge us another $330 for unclogging the basement drain. Additional information: The basement sink drained complete fine prior to the plumbing, it was only after this plumber came that it was drained because he pushed the clog from the upstairs sink to the basement sink and since both sinks DRAIN IN THE SAME PIPE LEADING INTO THE MAIN LINE, it was clogged. Our bathtub and toilets feed into the main line and drain just fine. The upstairs bathroom and basement sink both share the same piping and lead to the main line and are both clogged. Our upstairs sink is technically clogged its just that the water is pooling into the basement since its the lowest point.
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We had a clogged sink in our 2nd floor bathroom and they cleared it, but later that day we discovered that our basement was flooded and we found that the water was coming from the basement sink. We ran the sink upstairs and saw that the water upstairs was pooling into the basement sink. The upstairs bathroom and basement sink share the same drainage pipe and leads into the main sewage line and is separate from our bathtub and toilet (Both which drain just fine). All the plumber did was push the clog from the upstairs sink drainage into the basement sink drain. Our plumber does not understand this and they refused to fix it stating that its a separate issue and wanted to charge us another $330....
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I called your service this AM and actually received an appointment for the same day at no additional charge!.Wilmer, your service pro, arrived on time, another plus! He was very cordial, informative and caring in describing what was required to replace our sump pump. Wilmer is a great asset for your company as he does present a great first impression and does excellent work for your customers. I will absolutely endorse your services!
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Based on what I thought the problem was with my gas water heater, I was quoted a price around $270 to fix. When person saw heater he simple did a restart (pushed red button to restart pilot light) and did nothing else, but still charge for all of the other unnecessary work, as opposed to charging for a restart (30 seconds of work). Very confusing as to why bill wasn't adjusted, I have reached out and received no response.
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The scsheduler lied to me about the special where service charge was to be waived whether work was scheduled or not. When I decided not to schedule the work based kn techinicans assessment anf cost, she lied to my face saying she never offered the special. Not an ethical person. The techician was goid and understanding.
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YOU SUCK I had you come out to replace the bolts that attached the tank to the bowl on the toilet. I know this is a simple job that can be done in an afternoon with a few YouTube videos but I have guests coming into town tonight. The job should have been between 120-220. Your ridiculous estimate was $450.00!!!! That is price gouging at it's finest.
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