I had a good experience with "Your 1 Plumber" today. Wilmer R. and his assistant installed a replacement primary sump pump together with a water-powered back-up sump pump in my basement today. They did a very neat job on the installation and were very personable and responsive to me whenever I interrupted with questions. This is my first experience with "Your 1 Plumber", and to date I don't know how well the new sump pump installation will do the job. So far, my experience with this business is Positive and, by your definition, it would be a 4 or a 5. How the installation performs over time is still TBD.
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Jay arrived on time and worked until he solved the problem of my clogged main drain in the basement. He was courteous ,pleasant and explained everything. He said if there were any issues with the drain to call back and they would return. There was a twenty day warranty. I would use them again
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Would not recommend this business to anyone. Plumber Mario Castro came twice to address a broken toilet handle -- 2nd visit, he arrived over an hour late. In both instances, he showed the same surprisingly unpleasant attitude - halfhearted and dismissive (as if he couldn't care less about making good customer service a priority). Consequently, we asked the receptionist/office assistant to have a manager contact us, however, to this date, no one has taken the time to do so -- not very professional. The lack of response speaks volumes.
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They were great! I had another company out twice at a cost of $200 each time, and they were still unable to fix my hot water heater. Your 1 Plumber came out and had it back up and running within ten minutes. And, the $300 part I bought and had FedEx'd overnight, because the other company told me I needed it, was not necessary at all. Highly recommend!
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