CALL TO SCHEDULE
208-319-1736
By Joseph S. on 06/17/19
Thanks for the excellent service.

By Joseph S. on 06/17/19
Western, you have a great employee in Todd. He did everything right, first he called to pre-announced his arrival time, then he arrived on time. He put covers over his boots before entering our home and after a brief conversation with us to find out if we were hav...
(View More)
Western, you have a great employee in Todd. He did everything right, first he called to pre-announced his arrival time, then he arrived on time. He put covers over his boots before entering our home and after a brief conversation with us to find out if we were having any particular problems with our HVAC system, he went to work. When he was finished, he explain what he did and made sure everything was cleaned up. I feel very satisfied that Todd did an exceptional servicing job on our HVAC system. Todd is a professional!
(View Less)

By Rebeccan B. on 06/15/19
I called them this morning because we we’re having problems with our AC. They sent a tech out same day to look at it! Nick was the tech who came out and he was very professional and knowledgeable. He was able to tell us what the problem was and promptly fix it an...
(View More)
I called them this morning because we we’re having problems with our AC. They sent a tech out same day to look at it! Nick was the tech who came out and he was very professional and knowledgeable. He was able to tell us what the problem was and promptly fix it and got our house cooled down. Will definitely be using them again in the future!
(View Less)

By Allen S. on 06/15/19
Very prompt on time courteous and well knowledged in their field

By Karen W. on 06/15/19
Jacob was very courteous ~ knowledgeable & explained everything he did. We appreciated that he contacted us before he came and arrived on time ~ which means so much! We would request him again!

By John B. on 06/14/19
We recently bought a home and were having issues with poor air quality and odors from the hvac systems. We contacted Chris from Western Heating and he was very accommodating and knowledgeable. He even sent us information on improving our air quality through install...
(View More)
We recently bought a home and were having issues with poor air quality and odors from the hvac systems. We contacted Chris from Western Heating and he was very accommodating and knowledgeable. He even sent us information on improving our air quality through installing different devices like a phenomenal air and the aprilaire system. In the end we worked out a great plan of action. After an on-site evaluation by Scott and Braden (where Scott was awesome and fixed a return line to make it actually functional), we decided to replace the faulty return and all the ducts in the crawl space. I was very impressed with the promptness of the team to schedule it and get on site. Archie and Scott (funny enough it was a different Scott) showed up and quickly got to work, taking good care to keep the mess to a minimum. During this time they found issues with the hvac system that would shock any hvac installer/contractor and sicken most home owners; myself included. They tore out the old system and installed our new one in no time at all. I was very impressed with Archie and Scott’s professionalism and the care they took to improve our air quality and systems efficiency. We had the phenomenal air installed and after only two days the air already feels better and no odors what-so-ever. If anyone is considering a duct remodel, these are your guys for the job and all at a fair price.
(View Less)

By Kristen C. on 06/14/19
Scott did a great job cleaning our vents. Hardworking and knowledgeable!

By Jaime S. on 06/14/19
by far the best customer service i’ve had!

By Allen S. on 06/14/19
I had Jeremy and Travis out to my house today, replacing the entire system. As a homeowner and someone that has been through similar processes of companies coming over for etc. I will say that this has been some of the best service we have received. After they did ...
(View More)
I had Jeremy and Travis out to my house today, replacing the entire system. As a homeowner and someone that has been through similar processes of companies coming over for etc. I will say that this has been some of the best service we have received. After they did everything they walked us through all the steps if anything happens and were very thorough in explaining anything we had questions about. From a customers standpoint I could not have been more pleased.
(View Less)

By Jenifer S. on 06/14/19
Through years of people slacking on jobs, I could not have been happier or more pleased with my entire service today. Jeremy and Travis were both incredibly respectful, polite, and eagerly willing to answer any questions that we had.

By Jaime S. on 06/14/19
Travis and Jeremy both provided some of the most professional, polite, and very clean service. I could not have been happier with the overall results.

By Tom L. on 06/07/19
.Western Heating and Air and a very professional and highly skilled Technician Archie Corrales and his apprentice Scot arrived on time to install a new AC Unit, 3 days after the original unit failed to operate and could not be revived. The team had assistance from ...
(View More)
.Western Heating and Air and a very professional and highly skilled Technician Archie Corrales and his apprentice Scot arrived on time to install a new AC Unit, 3 days after the original unit failed to operate and could not be revived. The team had assistance from James for a couple of hours...also an highly skilled Technician. We met with Jason from the Sales Devision on Tuesday 6-4-19...Jason spent sufficient time to educate us on our options and the benefits associated with them along with a cost breakdown for each option and guided us to an conclusion that would suit us best. We have been involved with Western Heat and Air and their Blue Ribbon Service for many years and have known for some time that Western Heat & Air puts Customers first, they treat their employees as true assets to the company and the customer benefits enormously....obviously we can’t be more pleased with Western Heat and Air, their very Professional Team and the Products they offer.
(View Less)

By Tessa M. on 06/06/19
I appreciated the friendly smiles and the thorough run threw about the changes that were made during the installation. And in part fixed certain things to insure there won't be any future issues. Thank you Paul and his team for the excellent work.

By Colleen V. on 06/05/19
We had a great first experience with Western Heating & Air yesterday! Todd, our technician was outstanding, professional, courteous and knowledgeable. The price, quality and time spent servicing our furnace/air conditioner was spot on and I would highly recommend...
(View More)
We had a great first experience with Western Heating & Air yesterday! Todd, our technician was outstanding, professional, courteous and knowledgeable. The price, quality and time spent servicing our furnace/air conditioner was spot on and I would highly recommend them to anyone. After a not great experience last year with another company...I was absolutely pleased and will be a customer for a very long time. Thanks Todd!
(View Less)

By Rholinda C. on 06/03/19
6 days ago They showed up on time and were very professional and didn't try to up sell me on something I didn't need.

By David G. on 05/31/19
No Comment

By Murry O. on 05/31/19
I have off and on been a customer of Western Heating and Cooling for over a decade. They are honest, detail oriented and don't bombard you with sales pitches for service contracts etc... Each service technician I have had over the years has been very good. They tak...
(View More)
I have off and on been a customer of Western Heating and Cooling for over a decade. They are honest, detail oriented and don't bombard you with sales pitches for service contracts etc... Each service technician I have had over the years has been very good. They take care of older equipment as thoughtfully as the newer models. Over the years they have saved us money and kept us warm/cool! I really appreciate and trust them.
(View Less)

By Paul P. on 05/24/19
Dustin presented professionally. He contacted us in advance of arrival and was timely from the standpoint of the time we were scheduled. I don't have knowledge to say whether the work he did was properly performed but we have been very satisfied with his prior perf...
(View More)
Dustin presented professionally. He contacted us in advance of arrival and was timely from the standpoint of the time we were scheduled. I don't have knowledge to say whether the work he did was properly performed but we have been very satisfied with his prior performance and with the performance of other techs from Western. Dustin took the time to address the fact that our equipment is aging and possible approaches to replacement. I was impressed that he did not try to hard-sell anything and he actually cautioned us to wait for some of the new high tech equipment to stand the test of time before we looked at buying it.
(View Less)

By Zephyr T. on 05/20/19
Todd was great. He explained everything he was doing, and was courteous. He showed me what he was working on and asked permission before using anything around the house, like the hose to flush out a clog in our furnace drain. He used shoe covers EVERY time he came ...
(View More)
Todd was great. He explained everything he was doing, and was courteous. He showed me what he was working on and asked permission before using anything around the house, like the hose to flush out a clog in our furnace drain. He used shoe covers EVERY time he came in my house and put my hose back where he found it. I cannot tell you how much I appreciate that!! It is so frustrating to have to clean up after service workers, and his thoughtfulness is very much appreciated.
(View Less)

By Michelle T. on 05/20/19
Todd was great. He explained everything he was doing, and was courteous. He showed me what he was working on and asked permission before using anything around the house, like the hose to flush out a clog in our furnace drain. He used shoe covers EVERY time he came ...
(View More)
Todd was great. He explained everything he was doing, and was courteous. He showed me what he was working on and asked permission before using anything around the house, like the hose to flush out a clog in our furnace drain. He used shoe covers EVERY time he came in my house and put my hose back where he found it. I cannot tell you how much I appreciate that!! It is so frustrating to have to clean up after service workers, and his thoughtfulness is very much appreciated.
(View Less)
No affiliation exists between ReviewBuzz and any of the review site organizations or systems listed on this page.
CALL TO SCHEDULE
208-319-1736

Select any employee to see all their reviews.

Dennis V
Rating:
(12 total reviews)
Lloyd H
Rating:
(10 total reviews)
Paul F
Rating:
(9 total reviews)
Jeremy O
Rating:
(9 total reviews)
Brandan F
Rating:
(7 total reviews)
Scott C
Rating:
(7 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Western Heating and Air - Boise has been using the ReviewBuzz system and may not directly match the data found on each public review site.

1. Choose a Service Pro

RATE service by rolling over the stars:

Post Review
Why is this needed?
CALL TO SCHEDULE
208-319-1736

Customer service is always a top priority at Western Heating and Air - Boise. Our BBB Membership A+ rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

See Our BBB Rating
No affiliation exists between ReviewBuzz and any of the review site organizations or systems listed on this page.
CALL TO SCHEDULE
208-319-1736
Todd G has a 5-Star rating and leads the company in total reviews, making this pro a ReviewBuzz Rockstar!
212 total reviews
By Albert B. on 10/03/18
Todd Gross is one of the most exceptional techs that we have ever observed. The furnace we inherited was never serviced in 17 years, but Todd performed a total cleaning and an inspection of the components so that it works like a charm. If all Western HAC technicia...
(View More)
Todd Gross is one of the most exceptional techs that we have ever observed. The furnace we inherited was never serviced in 17 years, but Todd performed a total cleaning and an inspection of the components so that it works like a charm. If all Western HAC technicians are as thorough as Todd, home owners will be very satisfied with the service.
(View Less)

By Kathy A. on 10/02/18
Todd has come to my home several times when I have had my annual service calls. He is very professional and personable. He is very respectful of my property. He is a first class act!

By Gayle L. on 09/27/18
Glad I made the change to Western Heating years ago, never had a problem since.

By Gayle L. on 09/27/18
Todd is outstanding, not in just the job he does but also the way he interacts with his customers. Keeps you informed on his findings and repairs if needed. When he leaves the unit looks new, and with his cleanup one could’nt tell he was here.

By Robert & Susan A. on 09/26/18
Todd is friendly, thorough, knowledgeable! We request him now!

By Carol & Arlan S. on 09/24/18
Great service! Todd was friendly, professional, and meticulous in performing our fall furnace service. We would welcome Todd back to do our spring air conditioner service -- and for any future heating and air conditioning service needs that might arise.

By Alex B. on 09/24/18
Excellent service and quality work. Highly recommend Todd and the Western Heating group for all my HVAC needs.

By Gail L R. on 09/21/18
Todd was very pleasant, professional and informative of what he was going to do. He went right to work, answered all my questions except one, which he got me an answer for before he left. Excellent service. Thank you

By Clark R. on 09/19/18
Todd called and said he was close for our appointment. He went right to work and let me watch what he was doing. He was most through and quickly identified that our blower motor was going bad. He checked and we were still on warranty and placed an order for the par...
(View More)
Todd called and said he was close for our appointment. He went right to work and let me watch what he was doing. He was most through and quickly identified that our blower motor was going bad. He checked and we were still on warranty and placed an order for the part and scheduled a return visit to replace the blower. I give Western a five star rating and Todd is the best. Clark
(View Less)

By Dan B. on 09/19/18
What great customer service. Knowledgeable techs, honest answers to my questions. Overall excellent service.

By Dan B. on 09/19/18
What a pleasure working with Todd. He has so much knowledge of HVAC. I appreciate how he explains things to me when I have a question and his honest answers. Great customer service.

By Vickie K. on 09/13/18
We love Western Heating & Air. Have been using them for many years and when they call me for the maintenance on either the heater or air conditioner I can always get an appointment right away, unless I have waited too long and they are busy. Todd is the best, we ha...
(View More)
We love Western Heating & Air. Have been using them for many years and when they call me for the maintenance on either the heater or air conditioner I can always get an appointment right away, unless I have waited too long and they are busy. Todd is the best, we have had him on about the last 4 appointments and we know we are going to get top notch service. We always tell our friends about the great service with Western Heating & Air.
(View Less)

By Vickie K. on 09/13/18
The service was great as usual. Todd's the best, friendly and always there when he says he's going to be there. Thanks Todd!

By John S. on 09/11/18
Service was great as usual. Todd was very professional and courteous. They were running a bit late but not a big deal.

By John S. on 09/11/18
You guys are the best! Todd came out for the first time here and it was a pleasure to chat with him and watch him work. He is very professional and has a great personality like many of the technicians that work at Western. I have used over HVAC servicing companies...
(View More)
You guys are the best! Todd came out for the first time here and it was a pleasure to chat with him and watch him work. He is very professional and has a great personality like many of the technicians that work at Western. I have used over HVAC servicing companies in the past but none are as good as Western. They take care of our HVAC system with the same care I try to do and I really appreciate it. They do not try and pressure you in to replacing parts that do not as of yet need to be replaced. I have been using them for several years now and have always been completed satisfied with the quality of work that is being performed. I love the Blue Ribbon service! Thanks Todd, thanks Western, job well done!
(View Less)

By Takako C. on 09/07/18
Great service and very pleasant to talk to and explained system in detail.

By Neva L. on 09/06/18
I am very happy with the work done today. Todd was so good to explain everything to me and he really went the extra mile. My Furnace is running well now and is cleaner than I have ever seen it. I will definitely have you take care of my Furnace and Air Condition...
(View More)
I am very happy with the work done today. Todd was so good to explain everything to me and he really went the extra mile. My Furnace is running well now and is cleaner than I have ever seen it. I will definitely have you take care of my Furnace and Air Conditioner regularly and I would like to have Todd come every time. Thank you so much!
(View Less)

By Jean B. on 08/30/18
Always complete plus work, friendly, helpful and knowledgeable. We highly recommend Western Heating and Air.

By Jean B. on 08/30/18
Todd is helpful, very friendly and very knowledgeable. We appreciate his positivity.

By Wayne H. on 08/29/18
In addition to "knowing his business", Todd was very personable, which is very important in this impersonal world in which we are living today. Wayne
No affiliation exists between ReviewBuzz and any of the review site organizations or systems listed on this page.