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By Brandi D. on 08/20/19
Todd was awesome to work with, very thorough and professional. Been with Western Heating and Air for many years and always have a great experience.

By Kathy R. on 08/19/19
You sent over Nick, he was just the nicest person, he did the job, and was very polite. Thank you.

By CJ E. on 08/14/19
THANK YOU THANK YOU THANK YOU!!!!!! We've been a loyal customer for 10 years and will continue to be so with service like today. A/C went out, called you to ask for service and was really expecting a technician tomorrow or even the next day...HOWEVER you had an inc...
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THANK YOU THANK YOU THANK YOU!!!!!! We've been a loyal customer for 10 years and will continue to be so with service like today. A/C went out, called you to ask for service and was really expecting a technician tomorrow or even the next day...HOWEVER you had an incredible technician, Bob Carton, was here within 1 hour. He was so professional & kind and extremely knowledgeable!!! A/C working - from broken to repaired in less than 2 hours!
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By Cody V. on 08/14/19
I recently had my entire HVAC system replaced by Western. Jason G. came to my house to inspect my old unit and give me an estimate, I felt he was very honest , respectful and upfront, he didnt try to sell me anything he didnt think I needed and the quote he gave my...
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I recently had my entire HVAC system replaced by Western. Jason G. came to my house to inspect my old unit and give me an estimate, I felt he was very honest , respectful and upfront, he didnt try to sell me anything he didnt think I needed and the quote he gave my fit my budget.Mario and his crew came just a few days later and were very professional and quick with their work. Old system out and new system up and running in less than 6 hours. Very much recommend Western Heating and Air
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By Mike M. on 08/14/19
I had a leaking natural gas pipe in the garage wall, I called three places who were too booked for service, the third place I called suggested Western Heating & AC. I checked their reviews and they were positive, so I called. I spoke with Chris, he was extremely p...
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I had a leaking natural gas pipe in the garage wall, I called three places who were too booked for service, the third place I called suggested Western Heating & AC. I checked their reviews and they were positive, so I called. I spoke with Chris, he was extremely polite and professional, he was able to schedule me in within 3 business days, and gave me a reasonable ballpark estimate after I sent him a photo. Western technicians Kyle and Justyce showed up as scheduled and were also very polite and professional. I showed them the work and left them to it. When the work was complete, I inspected their work and it was a very high quality and clean repair. I was impressed, five stars! There were some issues I had with coordinating a city inspector to come the same day, and when I expressed some dissatisfaction, Chris responded promptly to set things in order to verify my 100% satisfaction. Quality people, quality work, and they follow through on customer satisfaction, I’m very pleased and added their service to my calendar for future seasonal maintenance. I highly recommend these people! Thank you Western Heating & AC, Chris Combs, Kyle Bendawald, and Justyce Goff
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By Sandy G. M. on 08/14/19
Scott spent all day working hard getting our ducts cleaned. We are loyal Western Heating and Cooling customers!

By Elvedina Eve M. on 08/10/19
The company you can trust at any time and with any needs. Their quality and readiness to help their customers is above and beyond.

By Marche E. on 08/09/19
Our A/C began dying on us about the time the heat hit here in Boise. Western had helped us twice earlier this year, so we called them and they immediately scheduled Kevin to come give us some options for fixing our cooling problem. We ended up purchasing a new sy...
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Our A/C began dying on us about the time the heat hit here in Boise. Western had helped us twice earlier this year, so we called them and they immediately scheduled Kevin to come give us some options for fixing our cooling problem. We ended up purchasing a new system. The one we ordered wasn't in stock, so they brought us an upgraded system for the same price. Kevin was on sight during much of the installation, he even got into a crawl space to help out in order to speed up the installation process. They have checked back with us to insure all is well, and we just received a thank you gift in the mail. I love Western Heating & Air and their employees!!!
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By Marche E. on 08/09/19
Jarod and his team recently installed a new HVAC system in our home. They were on time, professional, and very fast and efficient. They made sure everything was working perfectly before they left. This is the third time I have used Western Heating & Air this yea...
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Jarod and his team recently installed a new HVAC system in our home. They were on time, professional, and very fast and efficient. They made sure everything was working perfectly before they left. This is the third time I have used Western Heating & Air this year. I will call them every time I need HVAC service.
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By Cory R. on 08/07/19
We use Western for our business heating and AC maintenance and repair. Fast, friendly and knowledgeable service.

By Mike H. on 08/06/19
Reliable

By Scott H. on 08/01/19
Prompt service. Knowledgeable technician. Great customer service and rapport. Follow up a few days later is great customer service. Price was very fair.

By Tom C. on 07/30/19
Very professional diagnosis and quick service, getting us back up and going

By Tom C. on 07/30/19
Zach came out to my house yesterday afternoon and quickly resolved my problem. He was very courteous, did a quick trouble shoot of the situation and made the necessary repairs in short order. He seemed to be a Top Notch repairman, and what I would consider a valuab...
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Zach came out to my house yesterday afternoon and quickly resolved my problem. He was very courteous, did a quick trouble shoot of the situation and made the necessary repairs in short order. He seemed to be a Top Notch repairman, and what I would consider a valuable asset to your team. Good Job Sir!!
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By Polly h. on 07/29/19
He did a fantastic job. Very friendly and professional saving us long term money with small maintenance repairs. Thank you Todd

By Ginny J. on 07/22/19
Mr Wallace serviced our air conditioner today and installed a new motor. He was very polite, skilled and professional. Thank you for the great service.

By Big Brothers Big Sisters of Southwest I. on 07/21/19
Is it hot outside? We can't tell because we are nice and cool thanks to Western Heating and Air Conditioning who gave us a great deal on our new HVAC! Special thank you to Sam Jacobs, who made our temperature control dreams a reality

By Kevin on 07/16/19
Well my AC went out and I called Western Heating & Air. They placed me on the urgency list and I had a Tech out in no time! Lloyd was very professional and great to work with. He showed me why my AC took a dump (my lack of upkeep) and got it up and running a lot fa...
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Well my AC went out and I called Western Heating & Air. They placed me on the urgency list and I had a Tech out in no time! Lloyd was very professional and great to work with. He showed me why my AC took a dump (my lack of upkeep) and got it up and running a lot faster than I expected! Great guy and great customer service from Lloyd, the call team and from Western Heating & Air!
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By Leigh Ann M. on 07/15/19
They installed our system in 2005 when we built the house and they have serviced it twice a year since. Our heating and cooling system has never broken down and runs like champs 15 years later. They have a code to get in house to do fall and spring services to syst...
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They installed our system in 2005 when we built the house and they have serviced it twice a year since. Our heating and cooling system has never broken down and runs like champs 15 years later. They have a code to get in house to do fall and spring services to system when no one is home. they do the work and are trustworthy to care for your property and lock it up when they leave. Outstanding company!!!
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By Nadine c. on 07/13/19
Western Heating was prompt and polite in setting up a Saturday morning service call to fix the blower on my furnace. Todd came early in the morning and worked until the problem was fixed. I appreciated his diligence in trying to solve the problem. At first he thoug...
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Western Heating was prompt and polite in setting up a Saturday morning service call to fix the blower on my furnace. Todd came early in the morning and worked until the problem was fixed. I appreciated his diligence in trying to solve the problem. At first he thought the entire circuit board was bad and would need to be replace but he still tried a couple of other things and Eureka! one of them worked! Thanks Todd and Western Heating. All of this cost me nothing since the furnace was still under warranty.
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Select any employee to see all their reviews.

Todd G
Rating:
205 total reviews!
Western Heating and Air Team
Rating:
77 total reviews!
Mike W
Rating:
(57 total reviews)
Doug H
Rating:
(51 total reviews)
Zach M
Rating:
(35 total reviews)
Russ L
Rating:
(32 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Western Heating and Air - Boise has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Customer service is always a top priority at Western Heating and Air - Boise. Our BBB Membership A+ rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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Russ L has a 5-Star rating and leads the company in total reviews, making this pro a ReviewBuzz Rockstar!
32 total reviews
By Tami G. on 06/26/19
First time using Western Heating and AC and I was completely satisfied. Technician showed up at expected time. Russ was very thorough and took the time to explain things to me. I also noticed how detailed he was as in tying my wires together, putting a bracket in, ...
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First time using Western Heating and AC and I was completely satisfied. Technician showed up at expected time. Russ was very thorough and took the time to explain things to me. I also noticed how detailed he was as in tying my wires together, putting a bracket in, etc. I will definitely be using Western again. I am already signed up to have my Heater looked at this fall. Thanks, Tami
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By Tami G. on 06/25/19
First time using Western Heating and AC. Excellent service with technician Russ. They will definitely be the company I will use for all future service.

By Cheri S. on 05/02/19
We've used Western Heating for about 25 years and have had their Blue Ribbon Service during that time. We have highly recommended them to friends and neighbors. Our technician Russ is always courteous and friendly. It's a pleasure doing business with a company t...
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We've used Western Heating for about 25 years and have had their Blue Ribbon Service during that time. We have highly recommended them to friends and neighbors. Our technician Russ is always courteous and friendly. It's a pleasure doing business with a company that we trust so much.
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By Cheri S. on 05/01/19
We had our annual air conditioner maintenance today. We have been customers of Western Heating and Air for about 25 years and we've probably been Blue Ribbon maintenance customers for as long. I can't say enough good about this company. Russ performed our mainte...
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We had our annual air conditioner maintenance today. We have been customers of Western Heating and Air for about 25 years and we've probably been Blue Ribbon maintenance customers for as long. I can't say enough good about this company. Russ performed our maintenance today and he's one of our favorites - knowledgable and so friendly. I love how they send a text when the technician is on their way - along with a picture of them. Great security measure! And, now I understand that we have a customer portal that we can use. BEST HVAC company in the Treasure Valley!
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By Richard W. on 04/29/19
Great service and very efficient work. Explained what was being done and why. Gave ideas as to how to keep equipment running best. Completed work quickly and cleaned up area. Would welcome him back again.

By Diane H. on 03/19/19
(no comment)

By Renee C. on 01/16/19
Excellent service.

By Butch H. on 09/19/18
Russ took his time, did a good job of checking out the furnace, cleaning up, walked us through using/setting our thermostat, and answered all our questions regarding best practices for finding the temperatures for our comfort. Good job, Russ. Thank you.

By Kelly P. on 09/12/18
Western has always done great work for me and Russ continues that tradition. I am very happy with the work performed and will recommend Western and Russ to everyone I know.. Keep up the good work!!!

By Sandy D. on 09/09/18
Russ did a great job along with answering my questions.

By L.J. N. on 08/30/18
Russ and Chris were able to find the leak in my water source heat pump and fix it successfully. They were professional , conscientious, and friendly. I appreciate the time and work they did. I will definitely use western again and certainly recommend your company --Thanks

By Lindsay K. on 08/06/18
Russ was very professional and courteous! We will always do business with them now! Highly recommend this company and Russ as a technician!

By Dennis F. on 07/11/18
Russ was...knowledgeable, friendly, professional. Give him a raise.

By Sharon H. on 07/03/18
Western Heating & Air provided the most outstanding customer service from the first call to the end! The service manager and technicians were all great. Professional, timely and competitive pricing. I wouldn't trust my home with anyone else. Thank you!

By Pat H. on 06/04/18
Called and they came out the same day. Very polite .

By Lynn L. on 05/23/18
Russ was very pleasant and informative. He even cleaned out my air conditioning unit-none of the previous companies I've used ever did that. I plan to sign up for their Blue Ribbon plan. Thanks Russ!

By Derease C. on 05/14/18
Very knowledgeable and professional.

By Dale D. on 05/01/18
Russ was my Technician who provided "Blue Ribbon" service on my Air Conditioning this spring. He has serviced my furnace last winter also. Besides doing the job he is sent to do, he will always take time to listen to questions that I might have. This time I aske...
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Russ was my Technician who provided "Blue Ribbon" service on my Air Conditioning this spring. He has serviced my furnace last winter also. Besides doing the job he is sent to do, he will always take time to listen to questions that I might have. This time I asked him about a "whole house" surge protector. He stopped what he was doing, call into the office and got the name of a contractor that I could work with. He is always pleasant, courteous, and helpful, but that is what I have come to expect from Western Heating and Air - and Russ.
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By Teresa C. on 04/27/18
We woke up to a chilly house and my husband called Chance at Western Heating and Air very early and he answered his phone. We've known Chance for a long time but have never had to use your company and boy are we happy!!! Chance had Russ come out and take a look and...
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We woke up to a chilly house and my husband called Chance at Western Heating and Air very early and he answered his phone. We've known Chance for a long time but have never had to use your company and boy are we happy!!! Chance had Russ come out and take a look and he fixed our furnace within a few minutes (something was plugged :) ) he knew right away what the issue was and the house was warm again. Russ has such a great way with people, he is so friendly, knowledgeable and a wonderful smile and laugh. We highly recommend Western Heating and Air and also Russ!!. Thank you.
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By Teresa Mullins C. on 04/24/18
Finally got to see first hand how awesome Chance Oswalt and Russ Lantz are at work!! We woke up to a cold house, my husband called Chance right away, he was already at work :) and Chance had Russ come out to take a look, it was a quick fix and we were "warm" agai...
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Finally got to see first hand how awesome Chance Oswalt and Russ Lantz are at work!! We woke up to a cold house, my husband called Chance right away, he was already at work :) and Chance had Russ come out to take a look, it was a quick fix and we were "warm" again--thank you for the quick fast and amazing service! We highly recommend Western Heating and Air
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