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By Julie G. on 01/15/20
Bob came over to complete scheduled maintenance. He was thorough and efficient and my heater is working great. Employees like Bob are the reason I trust the work of Western Heating and Air.

By Julie S. on 01/07/20
What a respectful knowledgeable guy.. He explained and showed me what he found wrong on the furnace and did a good deep cleaning before turning the furnace back on. It was nice not to have to worry or question if he knew what needed to be done and felt very safe! I...
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What a respectful knowledgeable guy.. He explained and showed me what he found wrong on the furnace and did a good deep cleaning before turning the furnace back on. It was nice not to have to worry or question if he knew what needed to be done and felt very safe! I would recommend Todd G and I would recommend Western heating &Air
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By James on 01/02/20
Todd came out today and serviced our Furnace,very courteous,respectful and knowledgeable!! I would recommend Todd and Western Heating to anyone in need of Heating or Air Conditioning!

By Steve F. on 12/11/19
Western has been servicing our home for over 25 years. The most recent visit was a regular "winter" furnace service/checkup, and Bob R. was our technician. Bob's been to our home numerous times, always does a thorough job and keeps us informed of all aspects of the...
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Western has been servicing our home for over 25 years. The most recent visit was a regular "winter" furnace service/checkup, and Bob R. was our technician. Bob's been to our home numerous times, always does a thorough job and keeps us informed of all aspects of the job. Our long-term relationship with Western is no accident - they "get it". 5 stars!
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By WRAY W. on 12/11/19
Kevin was very professional and did an exceptional job from our first meeting to the completed installation of our new system. He remained available to us throughout the process by visiting our home or returning phone calls to answer our questions or concerns.

By Darrell H. on 11/21/19
We just had a couple of days with Techs Jeremy Olsen and Travis Whiting while they installed our new furnace, a/c and tankless water. Highly skilled and very professional. Jeremy and Travis represent the reason I will always return to Western Heating and Air. Thank...
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We just had a couple of days with Techs Jeremy Olsen and Travis Whiting while they installed our new furnace, a/c and tankless water. Highly skilled and very professional. Jeremy and Travis represent the reason I will always return to Western Heating and Air. Thank you for the outstanding work.
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By Tracie R. on 11/20/19
Brandan did a great job with our install. Very patient while training to use the new thermostat. Sorry, can't remember the employee that was working with him, but they both left the garage in great condition.

By Dan and J. on 11/14/19
We needed to replace the original hvac systems in our 15 year old Eagle home. Project Manager Kevin A. provided solid recommendations and cost estimates and the entire Western Hvac Team did a fine job installing our new air conditioning system, 2 new tankless water...
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We needed to replace the original hvac systems in our 15 year old Eagle home. Project Manager Kevin A. provided solid recommendations and cost estimates and the entire Western Hvac Team did a fine job installing our new air conditioning system, 2 new tankless water heaters and back-up furnace. We would definitely recommend Kevin and his team for any and all hvac needs.
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By Raelene M. on 11/13/19
Kevin is awesome! A real pleasure doing business with him. He IS the reason we hired Western Heating & Cooling.

By Raelene M. on 11/13/19
Kevin is awesome to work with. He responds in a timely and professional manor. I would recommend him for any job. Thanks Kevin, you are a credit to this business.

By J S. on 10/26/19
Travis installed a new furnace in our basement. I was impressed with the quality and concern for proper installation. A few years back, we finished off our basement which involved putting up sheet rock to enclose the rooms. Before that, the furnace had the whole...
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Travis installed a new furnace in our basement. I was impressed with the quality and concern for proper installation. A few years back, we finished off our basement which involved putting up sheet rock to enclose the rooms. Before that, the furnace had the whole basement of air to draw from. Travis realized that the furnace now was not getting all the air it needed for proper combustion. So he added a pipe to bring more air into the furnace. This was not on the work order, but proper installation was more important. I appreciate his hard work alongside his partner Jeremy's hard work to get the job done well. Thank you, Travis.
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By J S. on 10/26/19
Jeremy installed a new air conditioner and helped with the furnace install. He did a great job. He worked hard all day to get the job done. He was easy to talk to and willing to answer all questions. Thank you, Jeremy.

By Pat B. on 10/21/19
very professional employees

By greg g. on 10/20/19
WH gives the type of service you deserve. They did a lot of work for me from service calls to installing dual zone heating and a humidifier system. They always stayed until the job was complete and everything working properly and cleaned up. Todd is a great technic...
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WH gives the type of service you deserve. They did a lot of work for me from service calls to installing dual zone heating and a humidifier system. They always stayed until the job was complete and everything working properly and cleaned up. Todd is a great technician I will always trust to be in my home.
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By Pat B. on 10/20/19
John came to our house to complete installation and start up of our patio heater on a Saturday, Oct. 19 despite it being a day off. He did a great job and the heater is doing a great job. Thanks John

By Sherri B. on 10/14/19
If one needs a furnace or air repaired or a new units installed, select Western. Our furnace was toast and Sam, Brandan, James, Jake and staff at all levels made getting a new unit in a difficult location seem easy.

By Sherri B. on 10/14/19
We are very pleased with our new furnace and air! Sam designed around a complicated install and the installation crew, Brandan, James and Jake, were professional, easy to have around and they did an excellent job. Thanks to all at Western. Job well done!

By Carol H. on 10/07/19
Bob Carton did a great job of getting my heat back on. I have always had good service from Western Heating

By Glenn A. on 10/02/19
Todd was very knowledgeable and professional. Explaining everything in detail. I hope he is available for our next service.

By Tom K. on 09/24/19
Sam first came to us to evaluate our problem with second floor temperature control with a single HVAC system. He gathered resources and they came up with a system that works very well. After installation, we were not happy with the noise level in the return air d...
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Sam first came to us to evaluate our problem with second floor temperature control with a single HVAC system. He gathered resources and they came up with a system that works very well. After installation, we were not happy with the noise level in the return air duct (Western did not install this duct). Sam supported Kevin in helping us define a solution. He even came out with the installers to make sure they understood the plan, and he called a few days later to make sure we were happy with the result. Thanks Sam
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Select any employee to see all their reviews.

Todd G
Rating:
212 total reviews!
Western Heating and Air Team
Rating:
79 total reviews!
Mike W
Rating:
(57 total reviews)
Doug H
Rating:
(51 total reviews)
Kevin A
Rating:
(35 total reviews)
Zach M
Rating:
(35 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Western Heating and Air - Boise has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Customer service is always a top priority at Western Heating and Air - Boise. Our BBB Membership A+ rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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Russ L has a 5-Star rating and leads the company in total reviews, making this pro a ReviewBuzz Rockstar!
32 total reviews
By Tami G. on 06/26/19
First time using Western Heating and AC and I was completely satisfied. Technician showed up at expected time. Russ was very thorough and took the time to explain things to me. I also noticed how detailed he was as in tying my wires together, putting a bracket in, ...
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First time using Western Heating and AC and I was completely satisfied. Technician showed up at expected time. Russ was very thorough and took the time to explain things to me. I also noticed how detailed he was as in tying my wires together, putting a bracket in, etc. I will definitely be using Western again. I am already signed up to have my Heater looked at this fall. Thanks, Tami
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By Tami G. on 06/25/19
First time using Western Heating and AC. Excellent service with technician Russ. They will definitely be the company I will use for all future service.

By Cheri S. on 05/02/19
We've used Western Heating for about 25 years and have had their Blue Ribbon Service during that time. We have highly recommended them to friends and neighbors. Our technician Russ is always courteous and friendly. It's a pleasure doing business with a company t...
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We've used Western Heating for about 25 years and have had their Blue Ribbon Service during that time. We have highly recommended them to friends and neighbors. Our technician Russ is always courteous and friendly. It's a pleasure doing business with a company that we trust so much.
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By Cheri S. on 05/01/19
We had our annual air conditioner maintenance today. We have been customers of Western Heating and Air for about 25 years and we've probably been Blue Ribbon maintenance customers for as long. I can't say enough good about this company. Russ performed our mainte...
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We had our annual air conditioner maintenance today. We have been customers of Western Heating and Air for about 25 years and we've probably been Blue Ribbon maintenance customers for as long. I can't say enough good about this company. Russ performed our maintenance today and he's one of our favorites - knowledgable and so friendly. I love how they send a text when the technician is on their way - along with a picture of them. Great security measure! And, now I understand that we have a customer portal that we can use. BEST HVAC company in the Treasure Valley!
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By Richard W. on 04/29/19
Great service and very efficient work. Explained what was being done and why. Gave ideas as to how to keep equipment running best. Completed work quickly and cleaned up area. Would welcome him back again.

By Diane H. on 03/19/19
(no comment)

By Renee C. on 01/16/19
Excellent service.

By Butch H. on 09/19/18
Russ took his time, did a good job of checking out the furnace, cleaning up, walked us through using/setting our thermostat, and answered all our questions regarding best practices for finding the temperatures for our comfort. Good job, Russ. Thank you.

By Kelly P. on 09/12/18
Western has always done great work for me and Russ continues that tradition. I am very happy with the work performed and will recommend Western and Russ to everyone I know.. Keep up the good work!!!

By Sandy D. on 09/09/18
Russ did a great job along with answering my questions.

By L.J. N. on 08/30/18
Russ and Chris were able to find the leak in my water source heat pump and fix it successfully. They were professional , conscientious, and friendly. I appreciate the time and work they did. I will definitely use western again and certainly recommend your company --Thanks

By Lindsay K. on 08/06/18
Russ was very professional and courteous! We will always do business with them now! Highly recommend this company and Russ as a technician!

By Dennis F. on 07/11/18
Russ was...knowledgeable, friendly, professional. Give him a raise.

By Sharon H. on 07/03/18
Western Heating & Air provided the most outstanding customer service from the first call to the end! The service manager and technicians were all great. Professional, timely and competitive pricing. I wouldn't trust my home with anyone else. Thank you!

By Pat H. on 06/04/18
Called and they came out the same day. Very polite .

By Lynn L. on 05/23/18
Russ was very pleasant and informative. He even cleaned out my air conditioning unit-none of the previous companies I've used ever did that. I plan to sign up for their Blue Ribbon plan. Thanks Russ!

By Derease C. on 05/14/18
Very knowledgeable and professional.

By Dale D. on 05/01/18
Russ was my Technician who provided "Blue Ribbon" service on my Air Conditioning this spring. He has serviced my furnace last winter also. Besides doing the job he is sent to do, he will always take time to listen to questions that I might have. This time I aske...
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Russ was my Technician who provided "Blue Ribbon" service on my Air Conditioning this spring. He has serviced my furnace last winter also. Besides doing the job he is sent to do, he will always take time to listen to questions that I might have. This time I asked him about a "whole house" surge protector. He stopped what he was doing, call into the office and got the name of a contractor that I could work with. He is always pleasant, courteous, and helpful, but that is what I have come to expect from Western Heating and Air - and Russ.
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By Teresa C. on 04/27/18
We woke up to a chilly house and my husband called Chance at Western Heating and Air very early and he answered his phone. We've known Chance for a long time but have never had to use your company and boy are we happy!!! Chance had Russ come out and take a look and...
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We woke up to a chilly house and my husband called Chance at Western Heating and Air very early and he answered his phone. We've known Chance for a long time but have never had to use your company and boy are we happy!!! Chance had Russ come out and take a look and he fixed our furnace within a few minutes (something was plugged :) ) he knew right away what the issue was and the house was warm again. Russ has such a great way with people, he is so friendly, knowledgeable and a wonderful smile and laugh. We highly recommend Western Heating and Air and also Russ!!. Thank you.
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By Teresa Mullins C. on 04/24/18
Finally got to see first hand how awesome Chance Oswalt and Russ Lantz are at work!! We woke up to a cold house, my husband called Chance right away, he was already at work :) and Chance had Russ come out to take a look, it was a quick fix and we were "warm" agai...
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Finally got to see first hand how awesome Chance Oswalt and Russ Lantz are at work!! We woke up to a cold house, my husband called Chance right away, he was already at work :) and Chance had Russ come out to take a look, it was a quick fix and we were "warm" again--thank you for the quick fast and amazing service! We highly recommend Western Heating and Air
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