It was a pleasure working with Kevin, Project Manager during the Carrier furnace selection process and installation of two (2) replacement units; 59MN7A080V171214 AND 58TN0A110C2120. Kevin and the Installation Team; Dakota M, James C and Braeden L were professional, knowledgeable, courteous and efficient in the performance of the installs. I had expected that the work would require two (2) days to complete the removal and install of both furnaces; to my surprise, the team arrived at 0800 and completed the same day, at 1715. Kevin followed up on the installs to ensure that I had no unanswered questions or concerns. I rate the entire TEAM five (5) STARS.
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We recently had our entire house HVAC system replaced, including a new mini split, tanked hot water to tankless and converting from electric to gas. Kevin was our sales and project manager and did a fantastic job. He was very patient as we made our decisions. After the install he (and the manufacturer’s rep) came back out to our house to inspect the work again and ask us for our feedback and questions. We did have a few questions and both Kevin and the rep were able to give us very acceptable answers and solve our problems. The install team that Kevin put on the job was top notch. A very quick, polite and thorough crew. There was only one issue on the punch list, which is a miracle if you have ever dealt with construction projects. Kevin is in the process of correcting the final punch list item as I type this and I anticipate we will be happy with the outcome. Overall we highly recommend Western to anyone looking to do a large install project. They are very good company to work with and deliver on what they promise.
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We needed to replace the original hvac systems in our 15 year old Eagle home. Project Manager Kevin A. provided solid recommendations and cost estimates and the entire Western Hvac Team did a fine job installing our new air conditioning system, 2 new tankless water heaters and back-up furnace. We would definitely recommend Kevin and his team for any and all hvac needs.
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Kevin sold us an Infinity system last year. We have been very pleased with the system's performance. Unfortunately, we were not happy with the noise level and a whine in the main return air duct that was in the house before the new installation. Kevin kept working with us to try different actions to get the noises to acceptable levels. After several trys we have achieved a very good noise level. We really appreciate Kevin's commitment to make us totally satisfied even with parts of the system Western did not install.
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Our A/C began dying on us about the time the heat hit here in Boise. Western had helped us twice earlier this year, so we called them and they immediately scheduled Kevin to come give us some options for fixing our cooling problem. We ended up purchasing a new system. The one we ordered wasn't in stock, so they brought us an upgraded system for the same price. Kevin was on sight during much of the installation, he even got into a crawl space to help out in order to speed up the installation process. They have checked back with us to insure all is well, and we just received a thank you gift in the mail. I love Western Heating & Air and their employees!!!
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These guys are great ! I've used their service and expertise on several occasions, most recently for my garage HVAC installation needs. Kevin and the team provide superior service, superior quality, and very importantly to me, superior price-value. You'll be remiss if you shop elsewhere - this I guarantee. Check them out, you won't be disappointed !
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Western provided great service for our HVAC install. Kevin (the project manager) showed up at the expected time and walked us through the product and then evaluated our home for what needed to be done. Not only did we need a new HVAC system he also recommended we increase our cold air return to improve air flow and thus temp uniformity. We received our bid and then indicated we were getting bids from other companies in the valley. Kevin understood and said let him know. His patience and helpfulness when we called with questions was appreciated. After we selected Western they were able to install the next day. Three installers came promptly at 8. The new system was in by 1pm. When the inspector came later in the day he said they again did a great job of installation. So we could not be happier with the service we received and the product is working great.
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Kevin Abbott, met with us and explained furnace and air conditioning options patiently and completely. He answered all questions and directed us to a positive financing option. I would highly recommend this company and this man to anyone in need of heating or air needs. In addition all 3 technician involved were thoroughly experienced and courteous! Great company!
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Kevin Abbot sold me a combo Carrier furnace and AC. I met with him on a Saturday since I was getting quotes to possibly replace my 23 year-old system. As it happened the old system actually totally crashed later that same evening leaving my family without heat. I called Kevin back that night on his mobile phone and he answered the phone (on a weekend) and offered space heaters and saw to it that one of the combo options we discussed earlier was installed first thing the following Monday. He was honest, knowledgeable about the best options for me, and easy to contact by phone and text. He was a fine communicator, was thorough, and followed through with everything he promised he would do, and more. Kevin's a project manager who is also an journeyman so he was able to totally explain all the tech questions I asked him before I decided to purchase the combo and he demystified everything. The new system, which required challenging sheet metal and electrical system modification was impeccably installed by a highly competent and qualified tech crew, Dakota and Dustin and the furnace works great. Kevin came by the day of installation and the following day as well. My experience with Kevin gave me a great price and peace of mind one gets having a business relationship built on honesty and technical know-how.
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Based on a very timely response to my call and a visit by Western's Kevin Abbott, we purchased a replacement furnace, air conditioner and two zone damper ducting system for our two story residence. Kevin did a thorough job of investigating the old system, room vents on both floors and crawl space duct work, etc. He was prepared and did a great job in explaining what could be done and making recommendations. Kevin's initial visit was on a Friday and Western was awarded the job the same day. As our air conditioner had quit working, Kevin called within an hour to schedule start of installation of the new system the following Monday. Kevin made daily visits during the two-day installation and a post-install visit. David Carlson and Mario did a fine job on the installation and we are very satisfied with the overall experience in dealing with Western Heating & Air.
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I wanted to thank Kevin Abbott for his professional help educating me on my options for a new air conditioning system. He was very knowledgeable and walked me through all the systems he recommended and gave me all the necessary paperwork to help me make my decision. Kevin was very diligent checking my current system and explaining exactly what system I had and how a new system would compare. I was very happy he explained the dual fuel system. Because of his expertise, and courteous manner, I will replace my system next year using Western services. Please thank Kevin for me.
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I’ve used Western Heating and air since 2010. I have always requested Kevin is a true professional. Kevin explains every aspect of an install or repairs. We recently had to replace our AC and Kevin made it a good experience. The team that did our install were also very professional and friendly. I would t use any other business thanks to Kevin.
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