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By Mick and Ila P. on 03/15/20
We are so impressed with Western Heating & Air Conditioning! Dennis Vranich did an outstanding job of coordinating every step of our project. Russ and Nick did the troubleshooting to determine the problem with our old system. Jeremy Olsen and Travis Whiting instal...
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We are so impressed with Western Heating & Air Conditioning! Dennis Vranich did an outstanding job of coordinating every step of our project. Russ and Nick did the troubleshooting to determine the problem with our old system. Jeremy Olsen and Travis Whiting installed the new Infinity system, and Doug Harman identified and fixed an issue we had. Every single one of these people is so knowledgeable, professional, caring and nice. We feel like Western Heating & Air has given us the VIP treatment and that we are valued by them as customers. We highly recommend them.
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By Vic on 03/08/20
It was a pleasure working with Kevin, Project Manager during the Carrier furnace selection process and installation of two (2) replacement units; 59MN7A080V171214 AND 58TN0A110C2120. Kevin and the Installation Team; Dakota M, James C and Braeden L were professional...
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It was a pleasure working with Kevin, Project Manager during the Carrier furnace selection process and installation of two (2) replacement units; 59MN7A080V171214 AND 58TN0A110C2120. Kevin and the Installation Team; Dakota M, James C and Braeden L were professional, knowledgeable, courteous and efficient in the performance of the installs. I had expected that the work would require two (2) days to complete the removal and install of both furnaces; to my surprise, the team arrived at 0800 and completed the same day, at 1715. Kevin followed up on the installs to ensure that I had no unanswered questions or concerns. I rate the entire TEAM five (5) STARS.
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By Suzann on 02/28/20
We have been with WH&A for 25+ years. Their service is beyond compare -- from purchase of furnace, a/c, and water heater, to maintenance and service.

By Suzann on 02/28/20
Western Heating and cooling is the best. Great service every time.

By Eileen Rose S. on 02/26/20
I worked with Dennis in 2017 to replace the HVAC and then again yesterday to discuss the air quality concerns in my home. We came up with viable solutions both times. He is not a pushy and very professional and pleasant to work with. He's my go-to person at Western! Thanks Dennis

By Eileen Rose S. on 02/26/20
Braeden and Dakota were great, as usual. They installed the Phenomenal Air and water sensor in a timely fashion. Very professional and friendly. Can't say enough great things about Western!

By Paul D. on 02/23/20
Todd came out promptly, keeping me up to date as to what to expect time-wise and arrived on time. He diagnosed the issue quickly, found a temporary fix and set in process a permanent repair. He is courteous an professional.

By Mitch C. on 02/22/20
Many thanks to Todd for helping get the heat back on in our home. It was a quick fix, but he knew just what to do. Very professional and prompt in responding to our call!

By Christie on 02/13/20
Western Heating and Air beat their estimated response time by hours, which is wonderful when your heater is not working in winter. Tyler was able to quickly diagnose the issue and fix. Many thanks!

By Debbie & B. on 02/05/20
Chris and Dessa were prompt, personable, and professional. Offering us clear diagnosis and were efficient doing the maintenance and repair.

By Debbie & B. on 02/05/20
Chris and Dessa were prompt, professional, personable, and efficient. Gave us a clear diagnosis of our system and offered options for repair and suggestions for maintenance moving forward. Western earned our business when our A/C stopped working on a very hot day...
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Chris and Dessa were prompt, professional, personable, and efficient. Gave us a clear diagnosis of our system and offered options for repair and suggestions for maintenance moving forward. Western earned our business when our A/C stopped working on a very hot day last summer. My husband walked out to the A/C unit to check on it and by luck Chris with Western was at the house next door. We asked him to look at the system (he had already noticed a problem because of the sound the unit was making). He made a quick diagnosis, had the part on his truck and within 10 minutes it was fixed! We were very happy with this scheduled maintenance appointment in all aspects!
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By Matt A. on 02/01/20
We recently had our entire house HVAC system replaced, including a new mini split, tanked hot water to tankless and converting from electric to gas. Kevin was our sales and project manager and did a fantastic job. He was very patient as we made our decisions. ...
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We recently had our entire house HVAC system replaced, including a new mini split, tanked hot water to tankless and converting from electric to gas. Kevin was our sales and project manager and did a fantastic job. He was very patient as we made our decisions. After the install he (and the manufacturer’s rep) came back out to our house to inspect the work again and ask us for our feedback and questions. We did have a few questions and both Kevin and the rep were able to give us very acceptable answers and solve our problems. The install team that Kevin put on the job was top notch. A very quick, polite and thorough crew. There was only one issue on the punch list, which is a miracle if you have ever dealt with construction projects. Kevin is in the process of correcting the final punch list item as I type this and I anticipate we will be happy with the outcome. Overall we highly recommend Western to anyone looking to do a large install project. They are very good company to work with and deliver on what they promise.
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By Julie G. on 01/15/20
Bob came over to complete scheduled maintenance. He was thorough and efficient and my heater is working great. Employees like Bob are the reason I trust the work of Western Heating and Air.

By Julie S. on 01/07/20
What a respectful knowledgeable guy.. He explained and showed me what he found wrong on the furnace and did a good deep cleaning before turning the furnace back on. It was nice not to have to worry or question if he knew what needed to be done and felt very safe! I...
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What a respectful knowledgeable guy.. He explained and showed me what he found wrong on the furnace and did a good deep cleaning before turning the furnace back on. It was nice not to have to worry or question if he knew what needed to be done and felt very safe! I would recommend Todd G and I would recommend Western heating &Air
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By James on 01/02/20
Todd came out today and serviced our Furnace,very courteous,respectful and knowledgeable!! I would recommend Todd and Western Heating to anyone in need of Heating or Air Conditioning!

By Steve F. on 12/11/19
Western has been servicing our home for over 25 years. The most recent visit was a regular "winter" furnace service/checkup, and Bob R. was our technician. Bob's been to our home numerous times, always does a thorough job and keeps us informed of all aspects of the...
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Western has been servicing our home for over 25 years. The most recent visit was a regular "winter" furnace service/checkup, and Bob R. was our technician. Bob's been to our home numerous times, always does a thorough job and keeps us informed of all aspects of the job. Our long-term relationship with Western is no accident - they "get it". 5 stars!
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By WRAY W. on 12/11/19
Kevin was very professional and did an exceptional job from our first meeting to the completed installation of our new system. He remained available to us throughout the process by visiting our home or returning phone calls to answer our questions or concerns.

By Darrell H. on 11/21/19
We just had a couple of days with Techs Jeremy Olsen and Travis Whiting while they installed our new furnace, a/c and tankless water. Highly skilled and very professional. Jeremy and Travis represent the reason I will always return to Western Heating and Air. Thank...
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We just had a couple of days with Techs Jeremy Olsen and Travis Whiting while they installed our new furnace, a/c and tankless water. Highly skilled and very professional. Jeremy and Travis represent the reason I will always return to Western Heating and Air. Thank you for the outstanding work.
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By Tracie R. on 11/20/19
Brandan did a great job with our install. Very patient while training to use the new thermostat. Sorry, can't remember the employee that was working with him, but they both left the garage in great condition.

By Dan and J. on 11/14/19
We needed to replace the original hvac systems in our 15 year old Eagle home. Project Manager Kevin A. provided solid recommendations and cost estimates and the entire Western Hvac Team did a fine job installing our new air conditioning system, 2 new tankless water...
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We needed to replace the original hvac systems in our 15 year old Eagle home. Project Manager Kevin A. provided solid recommendations and cost estimates and the entire Western Hvac Team did a fine job installing our new air conditioning system, 2 new tankless water heaters and back-up furnace. We would definitely recommend Kevin and his team for any and all hvac needs.
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Select any employee to see all their reviews.

Todd G
Rating:
216 total reviews!
Western Heating and Air Team
Rating:
79 total reviews!
Mike W
Rating:
(57 total reviews)
Doug H
Rating:
(51 total reviews)
Kevin A
Rating:
(37 total reviews)
Zach M
Rating:
(35 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Western Heating and Air - Boise has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Customer service is always a top priority at Western Heating and Air - Boise. Our BBB Membership A+ rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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Jason G has a 5-Star rating and leads the company in total reviews, making this pro a ReviewBuzz Rockstar!
18 total reviews
By Cody V. on 08/14/19
I recently had my entire HVAC system replaced by Western. Jason G. came to my house to inspect my old unit and give me an estimate, I felt he was very honest , respectful and upfront, he didnt try to sell me anything he didnt think I needed and the quote he gave my...
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I recently had my entire HVAC system replaced by Western. Jason G. came to my house to inspect my old unit and give me an estimate, I felt he was very honest , respectful and upfront, he didnt try to sell me anything he didnt think I needed and the quote he gave my fit my budget.Mario and his crew came just a few days later and were very professional and quick with their work. Old system out and new system up and running in less than 6 hours. Very much recommend Western Heating and Air
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By Tom L. on 06/07/19
.Western Heating and Air and a very professional and highly skilled Technician Archie Corrales and his apprentice Scot arrived on time to install a new AC Unit, 3 days after the original unit failed to operate and could not be revived. The team had assistance from ...
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.Western Heating and Air and a very professional and highly skilled Technician Archie Corrales and his apprentice Scot arrived on time to install a new AC Unit, 3 days after the original unit failed to operate and could not be revived. The team had assistance from James for a couple of hours...also an highly skilled Technician. We met with Jason from the Sales Devision on Tuesday 6-4-19...Jason spent sufficient time to educate us on our options and the benefits associated with them along with a cost breakdown for each option and guided us to an conclusion that would suit us best. We have been involved with Western Heat and Air and their Blue Ribbon Service for many years and have known for some time that Western Heat & Air puts Customers first, they treat their employees as true assets to the company and the customer benefits enormously....obviously we can’t be more pleased with Western Heat and Air, their very Professional Team and the Products they offer.
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By Diane R. on 05/01/19
Both technicians were great and very informative. Western is the best!!!!

By Jean L. on 04/24/19
We decided to replace our entire 25 year old HVAC system and water heater before we had 3 separate emergencies happen. Several local HVAC companies gave us bids, and in the end, we chose Western Heating. They did not disappoint us. They listened to our needs and ga...
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We decided to replace our entire 25 year old HVAC system and water heater before we had 3 separate emergencies happen. Several local HVAC companies gave us bids, and in the end, we chose Western Heating. They did not disappoint us. They listened to our needs and gave us a fair quote. They showed up on time, worked their tails off, and had everything in perfect working order in two days, as promised. When we had questions about the new system, they were happy to come out and help us. I would recommend them, and use them again.
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By Mark H. on 04/22/19
finally had my 1960's gas furnace replaced in March 2018, needless to say it was not efficient. after talking with nearly every dealer in the area I had Western come out and give me a bid. It wasn't the cheapest of the bunch but it was right in line, I chose the 95...
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finally had my 1960's gas furnace replaced in March 2018, needless to say it was not efficient. after talking with nearly every dealer in the area I had Western come out and give me a bid. It wasn't the cheapest of the bunch but it was right in line, I chose the 95% efficiency rated Courier system including an A/C unit, My first, and installing new duct work. After my decision to go with Western they sent 2 guys for the installation around 8am on a Friday, by the time I arrived back home the were cleaning up, better than I left it. The guys were very clean and nice to talk to, telling me all about what they had done and how to operate and maintain the unit (which is super easy by the way). I have purposely waited a year to write this review, glad I did. My house, built in the 40's, has never been so comfortable, I'll set to cool or heat and within seconds it's running near silently. Let's get to the savings, not only is my house more consistently comfortable but it has Literally and I mean Literally cut my bill in half, HALF! Great people, long standing local business and top notch service. I'll recommend them to anyone.
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By Richard D. on 04/22/19
We are extremely satisfied with Western and their exemplary service, products, and professionalism.

By Marcy B. on 04/04/19
Jason was very professional. He spent time with educating me about what my needs/options were. I also felt he was very honest and did not try to "over sell me". Very happy with our HVAC. Installation was fast and efficient. Highly recommend Western Heating and Jason Gunn.

By Karen G. on 04/04/19
Great customer service and a great company.

By Gary L. on 03/29/19
Our furnace has been trying to die for some time. My wife and I felt it was time to replace the furnace, which was installed by Western Heating and Air Conditioning over 28 years ago. It has served us we! We contacted Western Heating & Air Conditioning, immediat...
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Our furnace has been trying to die for some time. My wife and I felt it was time to replace the furnace, which was installed by Western Heating and Air Conditioning over 28 years ago. It has served us we! We contacted Western Heating & Air Conditioning, immediately, we had the name of Jason Guinn, who would be contacting us. Jason called right away, made an appointment with us to assess our home's needs. Arriving at our home, Jason went right to work, looking at the furnace we were looking to replace. Jason noted the install date of our old furnace. 1990, he commented, WOW! That should go into the furnace hall of fame for it's long life! It didn't take Jason Guinn very long to assess our home needs, asking if the old furnace was adequate, was there other things we might be looking for in a new furnace? Jason showed us in his book, a couple of types of furnaces which might fit our needs. We opted for the lesser priced furnace as it, would meet our needs (80%) without the higher efficiency percentage (95%). In about a day, Jason had the two options he felt would meet our needs, providing a detailed list of what would be included in our furnace choice, right up to the last penny. Install date came very quickly...the same week, a Friday. Brandan installed the new furnace, virtually all by himself. The furnace was started without any issues at all, Brandon's work was top notch, a work of art! Everything was beautifully and skillfully installed. We are very happy with our choice of Western Heating and Air Conditioning, and were lucky enough to have a super hard working installer named Brandon. Oh yes, We can't forget Tom. Brandan let Tom get under the house and make the final inspections and hook ups
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By Gennie K. on 03/16/19
In mid-January, we received our first Power bill for our new house ALMOST $500???? WHAT...... We knew we needed to get a gas furnace put in to accommodate for that nice chunk of change. I called Western and they gave me a SAME day appointment, Jason Guinn came out,...
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In mid-January, we received our first Power bill for our new house ALMOST $500???? WHAT...... We knew we needed to get a gas furnace put in to accommodate for that nice chunk of change. I called Western and they gave me a SAME day appointment, Jason Guinn came out, not only was he very friendly but was very honest with us. He told us what we needed and what would best fit our house/household. He sat through the over 2 month process of getting Int. Gas out to run our gas lines and put in the gas meter. When hey time came to install, he told me the whole process, wh would come out, when hey would be here, ect. I can't thank Western enough to all the help and info they have given us and for the amazing products and prices too !! Thank you Jason, Justin, David & the team at Western!!!
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By Brenda H. on 03/02/19
Very good service. Jason and the installers did a wonderful job and were very informative. Highly recommend them.

By Ray R. on 03/01/19
(no comment)

By Dean R H. on 09/14/18
very good company to work with

By James B. on 05/06/18
The company just replaced our 14 year old high efficiency HVAC system with a new Carrier system. They were all very professional and the job was done quickly and efficiently in one day. We are now enjoying a significantly better quieter more efficient system with a...
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The company just replaced our 14 year old high efficiency HVAC system with a new Carrier system. They were all very professional and the job was done quickly and efficiently in one day. We are now enjoying a significantly better quieter more efficient system with a super special air filtration system. Amazingly we hardly hear the new system which works very efficiently. Jason and the Western team of installers were great.
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By Louis M. on 02/04/18
Jason did a great job scoping out the work that needed to be done, he was very thorough. He also visited the site during the day of the install.

By John C. on 12/28/17
I sent an email request to Western and was immediately contacted the next morning. Shortly after I was meeting with Jason. We visited for a few minutes and he was able to fit me with the best system for my needs. I appreciate the patience and knowledge he brought t...
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I sent an email request to Western and was immediately contacted the next morning. Shortly after I was meeting with Jason. We visited for a few minutes and he was able to fit me with the best system for my needs. I appreciate the patience and knowledge he brought to the conversation. He delivered on everything he said. I am thankful for the pleasant experience and even happier with the system he recommended. A very detailed and professional presentation.Brandon phoned the night before to firm up the installation date/time and once again in the morning when he was leaving the shop. Brandon was pleasant and explained the scope of his work in terms that were easy for me to follow. They [Brandon and Nick] went right to work in a very organized and professional manner. When the work was completed there was no mess in any area work was performed. No dirty trails through the house or clutter. Brandon took the time at the close of the day to familiarize me with what to expect for normal operations and he patiently walked me through the features of the thermostat. Lastly, he presented the numbers and information to complete the on-line Carrier Warranty Registration. The entire Western H & C experience was seamless. I would definitely recommend this fine company to anyone.
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By Suzann C. K. on 08/19/16
Excellent service from salesperson to installers. Jason Guinn was great at explaining everything I questioned while choosing the AC/Furnace/Water Heater. The gentlemen who installed the equipment were polite, fastidious, patient, and accommodating (with my barrage ...
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Excellent service from salesperson to installers. Jason Guinn was great at explaining everything I questioned while choosing the AC/Furnace/Water Heater. The gentlemen who installed the equipment were polite, fastidious, patient, and accommodating (with my barrage of questions). They were on time, finished in one day, and even cleaned up after themselves. We chose Western years ago when we bought this house and I must say staying with them was one of the best decisions we have made. Good job Western. Keep up the good work.
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By Dave M. on 05/14/16
I was asked to respond to the installation and service through Review Buzz but none of your employees that worked for us appeared on the list. You may want to update if you continue to use that service. Jason Guinn sold us the heating and air conditioning units a...
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I was asked to respond to the installation and service through Review Buzz but none of your employees that worked for us appeared on the list. You may want to update if you continue to use that service. Jason Guinn sold us the heating and air conditioning units after we concluded a multiple bid process. He did not provide the cheapest quote both my wife and I found him to be honest and believable. He and his team actually did what he said they would do. The installation team, Brandon and his helper, were friendly, professional and did it right. The Duct team, Scott and Jeremy, were quick and efficient. My wife was having back problems and they even volunteered to help her, even come back if needed. Don’t see that kind of compassion very often these days. So we are happy. If you are still in business and I am still alive in 15-18 years, we will ask for a repeat performance.
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