Travis installed a new furnace in our basement. I was impressed with the quality and concern for proper installation. A few years back, we finished off our basement which involved putting up sheet rock to enclose the rooms. Before that, the furnace had the whole basement of air to draw from. Travis realized that the furnace now was not getting all the air it needed for proper combustion. So he added a pipe to bring more air into the furnace. This was not on the work order, but proper installation was more important. I appreciate his hard work alongside his partner Jeremy's hard work to get the job done well. Thank you, Travis.
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WH gives the type of service you deserve. They did a lot of work for me from service calls to installing dual zone heating and a humidifier system. They always stayed until the job was complete and everything working properly and cleaned up. Todd is a great technician I will always trust to be in my home.
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Sam first came to us to evaluate our problem with second floor temperature control with a single HVAC system. He gathered resources and they came up with a system that works very well. After installation, we were not happy with the noise level in the return air duct (Western did not install this duct). Sam supported Kevin in helping us define a solution. He even came out with the installers to make sure they understood the plan, and he called a few days later to make sure we were happy with the result. Thanks Sam
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Kevin sold us an Infinity system last year. We have been very pleased with the system's performance. Unfortunately, we were not happy with the noise level and a whine in the main return air duct that was in the house before the new installation. Kevin kept working with us to try different actions to get the noises to acceptable levels. After several trys we have achieved a very good noise level. We really appreciate Kevin's commitment to make us totally satisfied even with parts of the system Western did not install.
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Chris S. performed a "Blue Ribbon" Service today. He was very willing to answer our questions in detail as well as explaining what he was doing and how the system worked. The unit is now ready to pass a "white glove inspection". He was very professional and knowledgeable. He communicated with us regarding the time he would arrive. Then after his evaluation was completed he left the area cleaned.
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