Kevin sold us an Infinity system last year. We have been very pleased with the system's performance. Unfortunately, we were not happy with the noise level and a whine in the main return air duct that was in the house before the new installation. Kevin kept working with us to try different actions to get the noises to acceptable levels. After several trys we have achieved a very good noise level. We really appreciate Kevin's commitment to make us totally satisfied even with parts of the system Western did not install.
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Chris S. performed a "Blue Ribbon" Service today. He was very willing to answer our questions in detail as well as explaining what he was doing and how the system worked. The unit is now ready to pass a "white glove inspection". He was very professional and knowledgeable. He communicated with us regarding the time he would arrive. Then after his evaluation was completed he left the area cleaned.
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THANK YOU THANK YOU THANK YOU!!!!!! We've been a loyal customer for 10 years and will continue to be so with service like today. A/C went out, called you to ask for service and was really expecting a technician tomorrow or even the next day...HOWEVER you had an incredible technician, Bob Carton, was here within 1 hour. He was so professional & kind and extremely knowledgeable!!! A/C working - from broken to repaired in less than 2 hours!
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I recently had my entire HVAC system replaced by Western. Jason G. came to my house to inspect my old unit and give me an estimate, I felt he was very honest , respectful and upfront, he didnt try to sell me anything he didnt think I needed and the quote he gave my fit my budget.Mario and his crew came just a few days later and were very professional and quick with their work. Old system out and new system up and running in less than 6 hours. Very much recommend Western Heating and Air
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I had a leaking natural gas pipe in the garage wall, I called three places who were too booked for service, the third place I called suggested Western Heating & AC. I checked their reviews and they were positive, so I called. I spoke with Chris, he was extremely polite and professional, he was able to schedule me in within 3 business days, and gave me a reasonable ballpark estimate after I sent him a photo. Western technicians Kyle and Justyce showed up as scheduled and were also very polite and professional. I showed them the work and left them to it. When the work was complete, I inspected their work and it was a very high quality and clean repair. I was impressed, five stars! There were some issues I had with coordinating a city inspector to come the same day, and when I expressed some dissatisfaction, Chris responded promptly to set things in order to verify my 100% satisfaction. Quality people, quality work, and they follow through on customer satisfaction, I’m very pleased and added their service to my calendar for future seasonal maintenance. I highly recommend these people! Thank you Western Heating & AC, Chris Combs, Kyle Bendawald, and Justyce Goff
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Our A/C began dying on us about the time the heat hit here in Boise. Western had helped us twice earlier this year, so we called them and they immediately scheduled Kevin to come give us some options for fixing our cooling problem. We ended up purchasing a new system. The one we ordered wasn't in stock, so they brought us an upgraded system for the same price. Kevin was on sight during much of the installation, he even got into a crawl space to help out in order to speed up the installation process. They have checked back with us to insure all is well, and we just received a thank you gift in the mail. I love Western Heating & Air and their employees!!!
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Jarod and his team recently installed a new HVAC system in our home. They were on time, professional, and very fast and efficient. They made sure everything was working perfectly before they left. This is the third time I have used Western Heating & Air this year. I will call them every time I need HVAC service.
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Zach came out to my house yesterday afternoon and quickly resolved my problem. He was very courteous, did a quick trouble shoot of the situation and made the necessary repairs in short order. He seemed to be a Top Notch repairman, and what I would consider a valuable asset to your team. Good Job Sir!!
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