Mike came out and serviced our furnace, and I have to say, he couldn't have been more professional or friendly. Despite not having much HVAC knowledge, Mike was able to explain everything he was doing during the service to make me feel comfortable in the decisions he was making. He was prompt, patient, and professional. Would highly recommend.
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First time using Western Heating and AC and I was completely satisfied. Technician showed up at expected time. Russ was very thorough and took the time to explain things to me. I also noticed how detailed he was as in tying my wires together, putting a bracket in, etc. I will definitely be using Western again. I am already signed up to have my Heater looked at this fall. Thanks, Tami
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Jacob K was the technician that came to service our A/C and heating units. First thing he did was introduce himself and then put covers on his shoes. He checked all units and then talked to us about running the fan constantly during the summer months to add maximum efficiency to the A/C unit. And not to use the fan during winter months and why not. Interesting and something we were not aware of. He also mentioned other things which we found helpful. We like Western Heating and Air Conditioning and always purchase their "Blue Ribbon" service package. The service technician are always professional and very knowledgeable. We highly recommend them as a company that has been around awhile and is interested in maintaining customer trust with their excellent service.
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Western, you have a great employee in Todd. He did everything right, first he called to pre-announced his arrival time, then he arrived on time. He put covers over his boots before entering our home and after a brief conversation with us to find out if we were having any particular problems with our HVAC system, he went to work. When he was finished, he explain what he did and made sure everything was cleaned up. I feel very satisfied that Todd did an exceptional servicing job on our HVAC system. Todd is a professional!
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I called them this morning because we we’re having problems with our AC. They sent a tech out same day to look at it! Nick was the tech who came out and he was very professional and knowledgeable. He was able to tell us what the problem was and promptly fix it and got our house cooled down. Will definitely be using them again in the future!
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We recently bought a home and were having issues with poor air quality and odors from the hvac systems. We contacted Chris from Western Heating and he was very accommodating and knowledgeable. He even sent us information on improving our air quality through installing different devices like a phenomenal air and the aprilaire system. In the end we worked out a great plan of action. After an on-site evaluation by Scott and Braden (where Scott was awesome and fixed a return line to make it actually functional), we decided to replace the faulty return and all the ducts in the crawl space. I was very impressed with the promptness of the team to schedule it and get on site. Archie and Scott (funny enough it was a different Scott) showed up and quickly got to work, taking good care to keep the mess to a minimum. During this time they found issues with the hvac system that would shock any hvac installer/contractor and sicken most home owners; myself included. They tore out the old system and installed our new one in no time at all. I was very impressed with Archie and Scott’s professionalism and the care they took to improve our air quality and systems efficiency. We had the phenomenal air installed and after only two days the air already feels better and no odors what-so-ever. If anyone is considering a duct remodel, these are your guys for the job and all at a fair price.
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