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By Ryan M. on 07/17/19
My AC went completely out. I called a couple and Western had appointment same day. They let me know by text that the technicians were driving to my house. After telling them about what was happening, Jeff found the problem in 1 minute. They had it up and running in...
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My AC went completely out. I called a couple and Western had appointment same day. They let me know by text that the technicians were driving to my house. After telling them about what was happening, Jeff found the problem in 1 minute. They had it up and running in no time. I also told them my AC hasn't been keeping up. They tested my air flow and determined that I am not getting enough air input. I had another company out that couldn't tell me the problem and charged way more. They also pointed out other things that the other company never even mentioned. Joe told me exactly what I need to do to get things more comfortable. 100% would recommend that you call them. They also covered their shoes without me saying anything. I am having them give me a quote because my ac is ~15 years old.
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By Spencer W. on 12/22/18
Jason and Kevin were professional and installed the new furnace equipment quickly. They arrived on time and were finished much earlier than expected. Both of them get 5 stars for being friendly and knowledgeable about the product

By Debie m. on 12/03/18
Kevin was amazing to work with. He gave us a system that is fantastic. He answered all our questions and did everything we asked of him. I would recommend this company and Kevin to anyone. Thank you so much.

By Andrea O. on 10/19/18
Jason and Tracy were prompt, courteous and professional. They did a great job installing our new furnace and air conditioning units. I highly recommend western heating and air.

By Denise A. on 09/27/18
Dustin came today and completed my annual heater service. He was on time and called and emailed to let me know he was on his way. He was thorough in his work and very friendly. Thank you for the great service

By Lynn C. on 08/01/18
Really happy with the installation of our new furnace and air conditioner. Ian, Wayne and Blake took out our old system and replaced it in short order. The workmanship was excellent, they went the extra mile to make sure everything worked properly. We recommend ...
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Really happy with the installation of our new furnace and air conditioner. Ian, Wayne and Blake took out our old system and replaced it in short order. The workmanship was excellent, they went the extra mile to make sure everything worked properly. We recommend Western Heating and Air. They were a pleasure to work with.
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By Melissa G. on 07/17/18
When our furnace went out, I called at least ten different companies seeing if I could get an appointment to fix it. While all were booked out farther than I would have liked, only the receptionist for Western Heating & Air first asked me what problems I was having...
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When our furnace went out, I called at least ten different companies seeing if I could get an appointment to fix it. While all were booked out farther than I would have liked, only the receptionist for Western Heating & Air first asked me what problems I was having. She was very kind and their coming out fee was great! They made us a priority since we had no air and got things taken care of so quickly. We had a few guys come out, and the technicians Jose, Jason and Blake were amazing. They did a fantastic job and we are so happy with our new furnace!
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By Joan S. on 07/16/18
Adam was terrific! Fast, efficient, knew what he was doing. Send him next time. Thank You Joan

By Charlene B. on 07/12/18
Ian is an awesome tech. he explained everything to me and answered all my question. He is an asset to Western Heating and Air Conditioning.

By Susann J. on 07/12/18
I had a very positive experience with Jason of Western Heating and Air when he installed a new air conditioner for me with Blake. Jason was very good about explaining the installation to me, seemed very knowledgeable and is a very genteel person.

By Megan Ah Y. on 07/10/18
Ian and Matt were great technicians. They did a great job and were pleasant to have in our home. Thank you for air conditioning!

By Monique G. on 06/29/18
They were able to come out quickly and were very friendly and knowledgeable. I ended up needing a new AC and they were very helpful about going through the options, upfront about prices, and very helpful with working with my crazy schedule to get it done quickly. I...
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They were able to come out quickly and were very friendly and knowledgeable. I ended up needing a new AC and they were very helpful about going through the options, upfront about prices, and very helpful with working with my crazy schedule to get it done quickly. Ian did the installation and was very thorough. He answered my questions and made sure I knew how to use my thermostat before he left. It was a very positive experience! My parents used this company when they got central air put in and recommended them when mine went out. :)
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By Nancy W. on 06/04/18
I am writing to extend a huge Thank You to Western Heating & Air. On Friday, June 1, 2018, Ian and Wayne, from Western Heating & Air, came to our home to install a new A/C unit. We have rented our home for 20 years and needed a new A/C unit the entire time. The own...
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I am writing to extend a huge Thank You to Western Heating & Air. On Friday, June 1, 2018, Ian and Wayne, from Western Heating & Air, came to our home to install a new A/C unit. We have rented our home for 20 years and needed a new A/C unit the entire time. The owner of our home and TPM (the rental company), have neglected us for so long. The simmer months in our small Provo home have always been extremely hot and nasty. Our power bills have been between $420-$700 during the summer months. Finally, they hired Western Heating & Air to replace our very old and outdated unit. Ian and Wayne went out of their way to make this day long procedure a good one. They were passionate about their job and very accommodating to us. I would recommend this company and these two young men to everyone. Western Heating & Air is lucky to have these men working for them. They are dedicated to their job and hard workers, besides being extremely pleasant. They also spoke very highly of their company. it was a very positive experience for us. Thank you to Western Heating & Air.
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By Braden W. on 05/30/18
Clint came out the same day we called to do an estimate. He initially couldnt get us on the schedule but told me to hang tight a few minutes. I he called me back in 8 minutes and got me on rout for just a few days out. (had to schedule around a holiday). Ian and B...
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Clint came out the same day we called to do an estimate. He initially couldnt get us on the schedule but told me to hang tight a few minutes. I he called me back in 8 minutes and got me on rout for just a few days out. (had to schedule around a holiday). Ian and Ben were exactly on time and had it all fixed in what seemed like no time. I would HIGHLY recommend western to anyone! Best service, on the phone in the office, and with their Techs. We couldnt be happier.
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By Margaret D. on 05/18/18
Great team; eho did a great job. Ian stayed until the job was finished even though it was grtting late. Very professional team and Ian went out of his way to explain all the work completed and what to expect. He even took pictures of the installation downstairs...
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Great team; eho did a great job. Ian stayed until the job was finished even though it was grtting late. Very professional team and Ian went out of his way to explain all the work completed and what to expect. He even took pictures of the installation downstairs as I had a broken hip and could not walk downstairs to check everything out I highly recommend this company and do so to all my friends and neighbors
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By Ed F. on 05/17/18
I really like working with Western heating and Air. They are always professional and courteous with my time. Jason did a great job at taking care of my air conditioning needs. Very friendly and professional.

By K Dale P. on 05/11/18
Efficient, knowledgeable, punctual, communicative. I was very pleased with their semi-annual service. Thank you.

By judy b. on 03/24/18
Chance and Tracy were very courteous, worked efficiently, took good care of the areas they had to "travel" through and left things in good order.

By Rebecca C. on 03/15/18
Adam was very polite and went out of his way to even go to Ace to get the tar to seal the roof. I appreciated his work and how hard he worked in the rain and hail.

By Welda L. on 03/06/18
We like your company!
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CALL TO SCHEDULE
(801)224-8899
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Select any employee to see all their reviews.

Sharee L
4 Years
Rating:
136 total reviews!
Tracy F
1 Year
Rating:
38 total reviews!
Breanna H
Customer Service Rep.
2 Years
Rating:
(94 total reviews)
Angie S
Customer Service Rep.
8 Years
Rating:
(2 total reviews)
Chance A
16 Years
Rating:
(34 total reviews)
Mark E
30 Years
Rating:
(33 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Western Heating and AC has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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(801)224-8899
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Customer service is always a top priority at Western Heating and AC. Our BBB Membership rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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CALL TO SCHEDULE
(801)224-8899
or book online
Tracy F has a 5-Star rating and leads the company in total reviews, making this pro a ReviewBuzz Rockstar!
38 total reviews
Tracy is a professional HVAC installer. He is EPA certified. Tracy is skilled in multiple construction trades, such as woodworking, tile, granite and drywall. He likes working at Western because of the great people - customers, and his other workmates.
By Andrea O. on 10/19/18
Jason and Tracy were prompt, courteous and professional. They did a great job installing our new furnace and air conditioning units. I highly recommend western heating and air.

By Patrick J. on 12/13/17
My furnace went down on Sunday and I called Monday for help. After an initial visit by Ty and Clint,I decided I needed a new furnace and air conditioning unit. Early the next morning, Jason, Tracy, and Kevin came with their trucks and worked all day to install both...
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My furnace went down on Sunday and I called Monday for help. After an initial visit by Ty and Clint,I decided I needed a new furnace and air conditioning unit. Early the next morning, Jason, Tracy, and Kevin came with their trucks and worked all day to install both units. They were very courteous and informative. Their work was skillful and I am very satisfied that I will not freeze during the winter nor melt during the summer! Good job, guys, and Merry Christmas!
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By Jacques on 10/04/17
Nobody wants their A/C unit to go out during record setting August heat as they prepare to host their extended family for a week-long family reunion. It was certainly not our desire. When I found ourselves it that situation we called three companies and started get...
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Nobody wants their A/C unit to go out during record setting August heat as they prepare to host their extended family for a week-long family reunion. It was certainly not our desire. When I found ourselves it that situation we called three companies and started getting quotes to get the system back up and running. Western Heating & Air Conditioning is head and shoulders above the competition in every aspect of their business. The technicians, sale person (more of a customer service person then a sales person) and office staff all delivered significantly above the level of service received by others in the industry. No need to follow up calls or reminding them of the level of service they agreed to deliver. Everything went extremely given the overnight need to get our A/C changed. Although only one of our A/C units went out I plan on having Western Hearting & Air Conditioning proactively change the second unit next year and we prepare to welcome the summer heat. Their team is great to work with and I would not hesitate to recommend them to anybody who has a need for their services.
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By Mike G. on 09/16/17
Diagnosed and corrected the problem.

By Michael B. on 07/11/17
Tracy, Ben, and Jason worked hard, quickly, and efficiently. Their good work kept us from suffering from the heat wave outside. I can heartily recommend this outfit!

By Steve J D. on 07/07/17
Both Tracy and Ben were great. Professional, well prepared, answered my questions, and hard working. Thanks!

By Joann V. on 05/23/17
Tracy and Ben were amazing. They came fully prepared to solve the problem with our AC. They spent several hours working on the problem and coming up with a solution. They were extremely respectful of our home and time. My husband and I took turns being at the house...
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Tracy and Ben were amazing. They came fully prepared to solve the problem with our AC. They spent several hours working on the problem and coming up with a solution. They were extremely respectful of our home and time. My husband and I took turns being at the house and found them both to be pleasant and highly professional. We noticed how careful they were to keep our floors clean and remove all debris from the area around the outside. The work came under the warranty and there was no nonsense about "Sorry, this isn't covered under the warranty." Western Heating and Air apparently stands by their word. Our installation experience at the time of purchase was quite good, but this service call was exceptional. Everybody's nice when you're buying, but not every company is nice when they have to return to back up their work. This is what customer service should be like.
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By Yolanthy Lani S. on 04/20/17
Tracy & Ben did an excellent job installing our new furnace & air conditioner. Tracy answered some of the questions I had during and after installation. They're hard workers with cheerful personalities. Westetn Heating & Air, you're in great hands with men like ...
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Tracy & Ben did an excellent job installing our new furnace & air conditioner. Tracy answered some of the questions I had during and after installation. They're hard workers with cheerful personalities. Westetn Heating & Air, you're in great hands with men like Tracy & Ben in your company. THANK YOU!!!
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By sarah cox s. on 03/30/17
We needed a pretty big replacement in our AC unit, and Mark and Tracy spent the day doing the work. Very professional and quick, and we've had no problems.

By Diane D. on 03/22/17
We've been customers of Western Heating and Air Conditioning for years, having them maintain our AC and Furnace units. We had an excellent experience from start to finish on our new AC/Furnace installation. Clint was clear in the description of the various system...
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We've been customers of Western Heating and Air Conditioning for years, having them maintain our AC and Furnace units. We had an excellent experience from start to finish on our new AC/Furnace installation. Clint was clear in the description of the various systems and pricing and also was very personable. Tracy, Chance and Ryan all worked hard to do the installation in our rather cramped space, having to carry the AC unit up to our backyard (and carry the old one back down!). They were clean, hardworking, polite, friendly and very clear in their instructions on the various systems. We're very pleased with our new HVAC system and would recommend Western Heating and Air Conditioning to anyone looking to maintain their systems or install a new one.
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By Anderson on 03/14/17
Western Heating and AC came and replaced our furnace and AC today. They are the BEST!!! Their techs were kind, polite and answered all my questions. Their salesman was also fantastic. All around the best service we have had.

By david d. on 01/02/17
Our 17 yr. old furnace went out and we called Western Heating, the installer, about the problem. A workman was dispatched to our home the next morning and made an assessment of repair cost with other information based on the age of the furnace. We decided to replac...
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Our 17 yr. old furnace went out and we called Western Heating, the installer, about the problem. A workman was dispatched to our home the next morning and made an assessment of repair cost with other information based on the age of the furnace. We decided to replace it. Two workmen came to our home and made the replacement within 24 hrs.
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By gwendolyn m. on 11/30/16
Tracy and Ben, the technicians that installed the heating runs/returns for our basement, were so polite, efficient and simply great young men. And they left our basement so clean afterwards....must have been active Scouts and still follow the motto "leave no trace ...
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Tracy and Ben, the technicians that installed the heating runs/returns for our basement, were so polite, efficient and simply great young men. And they left our basement so clean afterwards....must have been active Scouts and still follow the motto "leave no trace behind." A and will use this company again! ThankYou! Thank You! Moulton Family
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By gwendolyn m. on 11/30/16
Tracy and Ben, the technicians that installed the heating runs/returns for our basement, were so polite, efficient and simply great young men. And they left our basement so clean afterwards....must have been active Scouts and still follow the motto "leave no trace ...
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Tracy and Ben, the technicians that installed the heating runs/returns for our basement, were so polite, efficient and simply great young men. And they left our basement so clean afterwards....must have been active Scouts and still follow the motto "leave no trace behind." A and will use this company again! ThankYou! Thank You! Moulton Family
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By Dan M. on 11/29/16
Western Heating and Air is always professional, punctual, and honest. I love working with this company.

By Mary Lynn C. on 10/07/16
They did a good job. Installed a heater and air conditioner in a timely mater. They left no mess for me to clean up.

By Robert L. on 10/04/16
Tracy and Steve did a great job a good install. They knew what they were doing and cleaned up afterwards.

By Scott B. on 08/23/16
Installation techs Tracy and Ryan were professional and very courteous. They did an excellent job getting the equipment in and out of my house without making a mess. Sharee was great helping me go over the options that were available for me, but the day of the inst...
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Installation techs Tracy and Ryan were professional and very courteous. They did an excellent job getting the equipment in and out of my house without making a mess. Sharee was great helping me go over the options that were available for me, but the day of the installation she fell off the face of the earth and never followed up or acknowledged that the installation was completed like she said she was going to. I had to reach out to her to see if the follow up was going to even happen or not. Wasn't too pleased with that.
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By Steve M. on 08/04/16
The guys at Western Heating and Air Conditioning came out and put in some runs in my unfinished basement. The work was done well, and they were courteous and clean. My only complaint is they keep hounding me to write a review, so I hope after submitting this they'll be satisfied.

By LaVar & Mary S. on 07/23/16
They were so prompt coming to our rescue! Sharee made sure we got prompt service and answered all our questions. Bill, Tracy, Matt and John were extremely helpful and courteous. They worked so hard to restore our air conditioning system quickly. They were amazing t...
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They were so prompt coming to our rescue! Sharee made sure we got prompt service and answered all our questions. Bill, Tracy, Matt and John were extremely helpful and courteous. They worked so hard to restore our air conditioning system quickly. They were amazing to work with and we appreciate them very much!
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