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By Ryan M. on 07/17/19
My AC went completely out. I called a couple and Western had appointment same day. They let me know by text that the technicians were driving to my house. After telling them about what was happening, Jeff found the problem in 1 minute. They had it up and running in...
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My AC went completely out. I called a couple and Western had appointment same day. They let me know by text that the technicians were driving to my house. After telling them about what was happening, Jeff found the problem in 1 minute. They had it up and running in no time. I also told them my AC hasn't been keeping up. They tested my air flow and determined that I am not getting enough air input. I had another company out that couldn't tell me the problem and charged way more. They also pointed out other things that the other company never even mentioned. Joe told me exactly what I need to do to get things more comfortable. 100% would recommend that you call them. They also covered their shoes without me saying anything. I am having them give me a quote because my ac is ~15 years old.
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By Spencer W. on 12/22/18
Jason and Kevin were professional and installed the new furnace equipment quickly. They arrived on time and were finished much earlier than expected. Both of them get 5 stars for being friendly and knowledgeable about the product

By Debie m. on 12/03/18
Kevin was amazing to work with. He gave us a system that is fantastic. He answered all our questions and did everything we asked of him. I would recommend this company and Kevin to anyone. Thank you so much.

By Andrea O. on 10/19/18
Jason and Tracy were prompt, courteous and professional. They did a great job installing our new furnace and air conditioning units. I highly recommend western heating and air.

By Denise A. on 09/27/18
Dustin came today and completed my annual heater service. He was on time and called and emailed to let me know he was on his way. He was thorough in his work and very friendly. Thank you for the great service

By Lynn C. on 08/01/18
Really happy with the installation of our new furnace and air conditioner. Ian, Wayne and Blake took out our old system and replaced it in short order. The workmanship was excellent, they went the extra mile to make sure everything worked properly. We recommend ...
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Really happy with the installation of our new furnace and air conditioner. Ian, Wayne and Blake took out our old system and replaced it in short order. The workmanship was excellent, they went the extra mile to make sure everything worked properly. We recommend Western Heating and Air. They were a pleasure to work with.
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By Melissa G. on 07/17/18
When our furnace went out, I called at least ten different companies seeing if I could get an appointment to fix it. While all were booked out farther than I would have liked, only the receptionist for Western Heating & Air first asked me what problems I was having...
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When our furnace went out, I called at least ten different companies seeing if I could get an appointment to fix it. While all were booked out farther than I would have liked, only the receptionist for Western Heating & Air first asked me what problems I was having. She was very kind and their coming out fee was great! They made us a priority since we had no air and got things taken care of so quickly. We had a few guys come out, and the technicians Jose, Jason and Blake were amazing. They did a fantastic job and we are so happy with our new furnace!
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By Joan S. on 07/16/18
Adam was terrific! Fast, efficient, knew what he was doing. Send him next time. Thank You Joan

By Charlene B. on 07/12/18
Ian is an awesome tech. he explained everything to me and answered all my question. He is an asset to Western Heating and Air Conditioning.

By Susann J. on 07/12/18
I had a very positive experience with Jason of Western Heating and Air when he installed a new air conditioner for me with Blake. Jason was very good about explaining the installation to me, seemed very knowledgeable and is a very genteel person.

By Megan Ah Y. on 07/10/18
Ian and Matt were great technicians. They did a great job and were pleasant to have in our home. Thank you for air conditioning!

By Monique G. on 06/29/18
They were able to come out quickly and were very friendly and knowledgeable. I ended up needing a new AC and they were very helpful about going through the options, upfront about prices, and very helpful with working with my crazy schedule to get it done quickly. I...
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They were able to come out quickly and were very friendly and knowledgeable. I ended up needing a new AC and they were very helpful about going through the options, upfront about prices, and very helpful with working with my crazy schedule to get it done quickly. Ian did the installation and was very thorough. He answered my questions and made sure I knew how to use my thermostat before he left. It was a very positive experience! My parents used this company when they got central air put in and recommended them when mine went out. :)
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By Nancy W. on 06/04/18
I am writing to extend a huge Thank You to Western Heating & Air. On Friday, June 1, 2018, Ian and Wayne, from Western Heating & Air, came to our home to install a new A/C unit. We have rented our home for 20 years and needed a new A/C unit the entire time. The own...
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I am writing to extend a huge Thank You to Western Heating & Air. On Friday, June 1, 2018, Ian and Wayne, from Western Heating & Air, came to our home to install a new A/C unit. We have rented our home for 20 years and needed a new A/C unit the entire time. The owner of our home and TPM (the rental company), have neglected us for so long. The simmer months in our small Provo home have always been extremely hot and nasty. Our power bills have been between $420-$700 during the summer months. Finally, they hired Western Heating & Air to replace our very old and outdated unit. Ian and Wayne went out of their way to make this day long procedure a good one. They were passionate about their job and very accommodating to us. I would recommend this company and these two young men to everyone. Western Heating & Air is lucky to have these men working for them. They are dedicated to their job and hard workers, besides being extremely pleasant. They also spoke very highly of their company. it was a very positive experience for us. Thank you to Western Heating & Air.
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By Braden W. on 05/30/18
Clint came out the same day we called to do an estimate. He initially couldnt get us on the schedule but told me to hang tight a few minutes. I he called me back in 8 minutes and got me on rout for just a few days out. (had to schedule around a holiday). Ian and B...
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Clint came out the same day we called to do an estimate. He initially couldnt get us on the schedule but told me to hang tight a few minutes. I he called me back in 8 minutes and got me on rout for just a few days out. (had to schedule around a holiday). Ian and Ben were exactly on time and had it all fixed in what seemed like no time. I would HIGHLY recommend western to anyone! Best service, on the phone in the office, and with their Techs. We couldnt be happier.
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By Margaret D. on 05/18/18
Great team; eho did a great job. Ian stayed until the job was finished even though it was grtting late. Very professional team and Ian went out of his way to explain all the work completed and what to expect. He even took pictures of the installation downstairs...
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Great team; eho did a great job. Ian stayed until the job was finished even though it was grtting late. Very professional team and Ian went out of his way to explain all the work completed and what to expect. He even took pictures of the installation downstairs as I had a broken hip and could not walk downstairs to check everything out I highly recommend this company and do so to all my friends and neighbors
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By Ed F. on 05/17/18
I really like working with Western heating and Air. They are always professional and courteous with my time. Jason did a great job at taking care of my air conditioning needs. Very friendly and professional.

By K Dale P. on 05/11/18
Efficient, knowledgeable, punctual, communicative. I was very pleased with their semi-annual service. Thank you.

By judy b. on 03/24/18
Chance and Tracy were very courteous, worked efficiently, took good care of the areas they had to "travel" through and left things in good order.

By Rebecca C. on 03/15/18
Adam was very polite and went out of his way to even go to Ace to get the tar to seal the roof. I appreciated his work and how hard he worked in the rain and hail.

By Welda L. on 03/06/18
We like your company!
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CALL TO SCHEDULE
(801)224-8899
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Select any employee to see all their reviews.

Sharee L
4 Years
Rating:
136 total reviews!
Tracy F
1 Year
Rating:
38 total reviews!
Breanna H
Customer Service Rep.
2 Years
Rating:
(94 total reviews)
Angie S
Customer Service Rep.
8 Years
Rating:
(2 total reviews)
Chance A
16 Years
Rating:
(34 total reviews)
Mark E
30 Years
Rating:
(33 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Western Heating and AC has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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(801)224-8899
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Customer service is always a top priority at Western Heating and AC. Our BBB Membership rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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CALL TO SCHEDULE
(801)224-8899
or book online
Sharee L has a 5-Star rating and leads the company in total reviews, making this pro a ReviewBuzz Rockstar!
136 total reviews
Sharee has been with Western for four years and has worked as a service technician and now as a system advisor. She loves working for such a trustworthy company who shares her values of being honest and truthful. She loves spending time with her children. She also loves boating and skiing.
By Jacques on 10/04/17
Nobody wants their A/C unit to go out during record setting August heat as they prepare to host their extended family for a week-long family reunion. It was certainly not our desire. When I found ourselves it that situation we called three companies and started get...
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Nobody wants their A/C unit to go out during record setting August heat as they prepare to host their extended family for a week-long family reunion. It was certainly not our desire. When I found ourselves it that situation we called three companies and started getting quotes to get the system back up and running. Western Heating & Air Conditioning is head and shoulders above the competition in every aspect of their business. The technicians, sale person (more of a customer service person then a sales person) and office staff all delivered significantly above the level of service received by others in the industry. No need to follow up calls or reminding them of the level of service they agreed to deliver. Everything went extremely given the overnight need to get our A/C changed. Although only one of our A/C units went out I plan on having Western Hearting & Air Conditioning proactively change the second unit next year and we prepare to welcome the summer heat. Their team is great to work with and I would not hesitate to recommend them to anybody who has a need for their services.
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By Felicia F. on 01/21/17
Western Heating and AC is an awesome company! My husband and I had another company come to tune up our furnace, we were told we had a crack in the heat exchanger. We werent shown the crack just told it was there. We wanted a second opinion. We called Western and Sh...
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Western Heating and AC is an awesome company! My husband and I had another company come to tune up our furnace, we were told we had a crack in the heat exchanger. We werent shown the crack just told it was there. We wanted a second opinion. We called Western and Sharee wanted to come see the crack. She was able to take pictures and show us what was going on. She quoted us a new furnace and it was $1000 less then the company that came previously! Ryan and Ian came and installed the new furnace. They were nice and professional and very knowledgeable. They explained everything to us about our new furnace. We are very very pleased with their service! Western has excellent customer service!! We really appreciate everyone that was involved and was there to help. We will definitely be using them In the future and for ac/furnace tune ups!
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By Gwen M. on 11/01/16
Sharee was so knowledgable on how to make the heating and cooling of our basement finish more effective. She was pleasant and dedicated to providing us with the best service and pricing. She is a keeper for this business!!! Thanks so much. Will pass your contact...
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Sharee was so knowledgable on how to make the heating and cooling of our basement finish more effective. She was pleasant and dedicated to providing us with the best service and pricing. She is a keeper for this business!!! Thanks so much. Will pass your contact info to anyone we hear needing such services
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By Scott B. on 08/23/16
Installation techs Tracy and Ryan were professional and very courteous. They did an excellent job getting the equipment in and out of my house without making a mess. Sharee was great helping me go over the options that were available for me, but the day of the inst...
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Installation techs Tracy and Ryan were professional and very courteous. They did an excellent job getting the equipment in and out of my house without making a mess. Sharee was great helping me go over the options that were available for me, but the day of the installation she fell off the face of the earth and never followed up or acknowledged that the installation was completed like she said she was going to. I had to reach out to her to see if the follow up was going to even happen or not. Wasn't too pleased with that.
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By LaVar & Mary S. on 07/23/16
They were so prompt coming to our rescue! Sharee made sure we got prompt service and answered all our questions. Bill, Tracy, Matt and John were extremely helpful and courteous. They worked so hard to restore our air conditioning system quickly. They were amazing t...
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They were so prompt coming to our rescue! Sharee made sure we got prompt service and answered all our questions. Bill, Tracy, Matt and John were extremely helpful and courteous. They worked so hard to restore our air conditioning system quickly. They were amazing to work with and we appreciate them very much!
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By Kim M. on 07/01/16
hanks for the help with my new air conditioner. Mark and Ryan were so professional, friendly, and fabulous. I appreciate the service and the time they spent answering my questions and making sure that everything was perfect and all set up before they left. I have u...
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hanks for the help with my new air conditioner. Mark and Ryan were so professional, friendly, and fabulous. I appreciate the service and the time they spent answering my questions and making sure that everything was perfect and all set up before they left. I have used your company for years and I have always had a fabulous experience each and everytime. Thank you!!!!
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By Torri D. on 06/27/16
We were referred to them by a friend for a furnace in February. They came right away and we were happy with the furnace so.... we finally decided to get air conditioning in our home and called them again. Shared came and walked me through everything and set the app...
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We were referred to them by a friend for a furnace in February. They came right away and we were happy with the furnace so.... we finally decided to get air conditioning in our home and called them again. Shared came and walked me through everything and set the appointment up for the following Monday. It's now 3:15 and my house has air conditioning! Chance and Matt (and the others that were here off and on) were professional, unobtrusive and knowledgeable. Price quoted was price paid and I am EXCITED to finally have a cooler home for the summer!
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By Carolyn P. on 06/04/16
When I called Western Heating & AC to come do a diagnostic on our air conditioner he was on time and very professional. He suggested having Sharee come up to do some further checking. She was very helpful and was able to answer all our questions. We ended up having...
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When I called Western Heating & AC to come do a diagnostic on our air conditioner he was on time and very professional. He suggested having Sharee come up to do some further checking. She was very helpful and was able to answer all our questions. We ended up having them put in a new SC. Mark & Steve were technicians who came and put in the new unit. They were prompt and worked hard until the job was completed. There were no hidden costs. The bid Sharee gave was what we paid. I highly recommend Western Heating & AC. Give 'em a call you will, too.
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By Kristin R. on 05/02/16
The Western rep was very professional and knowledgeable. They found the leak in our coolant and fixed the problem quickly. Would call them again!

By Amberly M. on 04/04/16
Everyone we worked with was amazing! Sharee came to look at what we had. Our furnace was 26 years old. She sat down with us and gave us different options and went through everything with us in detail. She wasn't pushy at all. When we had made a decision on what we ...
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Everyone we worked with was amazing! Sharee came to look at what we had. Our furnace was 26 years old. She sat down with us and gave us different options and went through everything with us in detail. She wasn't pushy at all. When we had made a decision on what we wanted they lined everything up really fast. Mark and Steve came to do the install and they were both great. They explained everything to us and did a great job. They cleaned everything up really well when they were done. Sharee came back a few days after the install to make sure we were happy with everything and check everything out. We would definitely recommend them to anyone!
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By Amber S. on 03/28/16
We just had our furnace replaced by Western Heating and Air. Sharee and the entire Western H & A team were amazing to work with. Everything was very smooth, clear, professional, and our replacement was complete next day. We highly recommend them. Thank you Sharee!

By Brandon/Joann K. on 02/16/16
I have used Western for years and have always had a very positive experience. Thus, when I needed a big job done in our new home with a heating system in a basement finish project, I thought to call them. Sharee, Mark and Tracy were the main ones I worked with and ...
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I have used Western for years and have always had a very positive experience. Thus, when I needed a big job done in our new home with a heating system in a basement finish project, I thought to call them. Sharee, Mark and Tracy were the main ones I worked with and all were very patient with my many questions and did a great job with the first steps to the project. They will come back and finish later when I have finished other aspects of the basement finish. They had fresh ideas and considered my budget in mapping out the project. I loved working with Western in Payson and will continue to work with them in Saratoga Springs in the future.
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By Pamela on 02/12/16
Sharee genuinely cares about the customer and how to best service their needs. As an employee of Western Heating & Air Conditioning she represented her company with honesty, knowledge, and a smile. I spoke with her about coming to repair a furnace and when I told h...
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Sharee genuinely cares about the customer and how to best service their needs. As an employee of Western Heating & Air Conditioning she represented her company with honesty, knowledge, and a smile. I spoke with her about coming to repair a furnace and when I told her what the problems were that I was having she gave me suggestions on how to try and fix it myself. She was more than happy to come and help repair the problem, but wanted to save me money if she could. In the future I will be calling Western Heating & Air Conditioning for all of my HVAC needs.
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By Ryan J. on 02/12/16
I have worked with Sharee Landers over the past year and she is awesome and a pleasure to work with. I wouldn't trust anyone else to help me for trusted advice on HVAC. Thanks Sharee!

By Oscar G. on 02/12/16
Sharee is awesome to work with. She listens to you what you need. I would defiantly send all my friends to her for their heating and air conditioning needs.

By Gena H. on 12/24/15
Sharee did a good job Steve was fine and worked hard. Mark worked very hard but needs to review the registration procedure

By Marie S. on 10/12/15
I am AMAZED at the honesty, talent and hard work of the employees of Western Heating and Air (ask for Sharee L. and Justin W.). They came to give me a bid on a new furnace. Instead Sharee L. said I think we can fix your existing furnace and air conditioner, and the...
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I am AMAZED at the honesty, talent and hard work of the employees of Western Heating and Air (ask for Sharee L. and Justin W.). They came to give me a bid on a new furnace. Instead Sharee L. said I think we can fix your existing furnace and air conditioner, and they did!!! I told Sharee my furnace went out 4 months ago at the end of January and I have been going without heat. I had another heating repair company to my home and spent $700 with the other company, after 3 week my furnace went out AGAIN and now my air conditioner went out the same day. Western Heating said they think the 2 items are linked from the furnace going out. The other repair company told me I would need a new furnace and I couldn’t afford $4,000.00 so I went without heat for 4 months. Because of the poor repair preformed by the other company that only lasted 3 weeks, I didn’t trust them to come back out to give me a bid on a new furnace. So I called Western Heating and Air. I read Western Heating and Air’s reviews on line and they were great!! So I gave them a call, thank God I did!!! I will be singing their praises!!!
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By Marie S. on 10/12/15
I am AMAZED at the honesty, talent and hard work of the employees of Western Heating and Air (ask for Sharee L. and Justin W.). They came to give me a bid on a new furnace. Instead Sharee L. said I think we can fix your existing furnace and air conditioner, and th...
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I am AMAZED at the honesty, talent and hard work of the employees of Western Heating and Air (ask for Sharee L. and Justin W.). They came to give me a bid on a new furnace. Instead Sharee L. said I think we can fix your existing furnace and air conditioner, and they did!!! I told Sharee my furnace went out 4 months ago at the end of January and I have been going without heat. I had another heating repair company to my home and spent $700 with the other company, after 3 week my furnace went out AGAIN and now my air conditioner went out the same day. Western Heating said they think the 2 items are linked from the furnace going out. The other repair company told me I would need a new furnace and I couldn't afford $4,000.00 so I went without heat for 4 months. Because of the poor repair preformed by the other company that only lasted 3 weeks, I didn't trust them to come back out to give me a bid on a new furnace. So I called Western Heating and Air. I read Western Heating and Air's reviews on line and they were great!! So I gave them a call, thank God I did!!! I will be singing their praises!!!
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By David M. on 09/30/15
We Love Western Heating and Air! We have had Western Heating and AC do a couple of repairs for us in the past and they have gained a long term customer. They are trustworthy, knowledgeable, skilled, and have competitive pricing. This week Chance and Tracey came ...
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We Love Western Heating and Air! We have had Western Heating and AC do a couple of repairs for us in the past and they have gained a long term customer. They are trustworthy, knowledgeable, skilled, and have competitive pricing. This week Chance and Tracey came by to install a brand new Amana 96% efficiency furnace and cooling coils. Both were courteous and respectful of our home and proficient in installation. We appreciate their work and courteous manners. We wanted to move our furnace for future remodeling. Bill came out and gave options that were easily understood and explained that if expense was not a problem they could do it. We were able to come to a good understanding of our current and future needs, and ultimately chose not to move it. Bill was obviously experienced very helpful. Sharee was our salesperson and she was accommodating, punctual, and readily available to our questions. She was there when Chance and Tracey first came by to introduce us and ensure everyone was on the same page/plan. They got us scheduled the very next week and had the work completed quickly. Thanks Western Heating and Air!
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By David M. on 09/30/15
We have had Western Heating and AC do a couple of repairs for us in the past, and after having a number of bids from other companies, we were impressed with the knowledge, skill, and competitive pricing this group brought to our home. Also we have found them to be ...
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We have had Western Heating and AC do a couple of repairs for us in the past, and after having a number of bids from other companies, we were impressed with the knowledge, skill, and competitive pricing this group brought to our home. Also we have found them to be trustworthy, and they don't cut corners like we have seen or recognized in other companies. Western Heating and Air has earned our trust and business. This week Chance and Tracey came by to install a brand new Amana 96% efficiency furnace and cooling coils. Both were courteous and respectful of our home and proficient in installation. We appreciate their work and courteous manners. We wanted to move our furnace for future remodeling. Bill came out and gave options that were easily understood and explained that if expense was not a problem they could do it. We were able to come to a good understanding of our current and future needs, and ultimately chose not to move it. Bill was obviously experienced very helpful. Sharee was our salesperson and she was accommodating, punctual, and readily available to our questions. She was there when Chance and Tracey first came by to introduce us and ensure everyone was on the same page/plan. They got us scheduled the very next week and had the work completed quickly. Thanks Western Heating and Air!
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