Will was amazing when we called the company with furniture problems....it was the arctic cold days of January and he came right out ....temporarily fixed the problem....went through different options with us....we settled on a new furnace. He ordered it on a Friday....it was installed on Monday. We think he went above and beyond....because he lives up the street from us....he told us to call if we had problems over the week-end...we did...he came back on saturday to reset the furnace.....my husband has Stage 4 Bone Cancer so Will knew it was important to keep my husband Comfortable until the new one arrived. What a great guy!!!! Glad to have you as an Omro neighbor!
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Friendly, Courteous,and Respectful. Ian showed up in timely matter with a friendly smile and a warm greeting. Respected our home with the proper covering for his shoes. Ian was able to give us all the answers to our questions and provide us with his business card for future calls or questions. We will highly recommend Ian to our family and friends, and will be requesting Ian for any future call we may need on our heating as well as cooling needs. Thank you
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Don and his co-worker sorry cant remember his name were very good at what they do they came out and found the problem told me the price and what they needed to do and didnt try to over charge me they were upfront with everything I will be calling again in the summer to get my ac fixed thankyou for everything!!!
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I have been a customer with Wesley Heating and Cooling since 1980's. They have always had knowledgeable technicians, but after today, I think we found the best. Don came on the service call to find a rather allusive problem with our newer furnace. Other tech's tried but the way Don's overall professionalism and commitment to locate and solve the problem made lasting positive impression on us. In the future we will request to have Don Deterville help us.
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There was one more here with Kevin, but I didn't recall his name. I would've liked to receive a follow up call from either Don or Leon or both, seeing they are part of the beginning process for someone like me who is in trouble with needing a problem solved fast! But both had simple advice in the fact I just needed a new furnace, and I knew that! Honestly, I felt Leon just figured he made the sale then didn't need to know who I was after that. I will allow the fact that it's possible he can't cover everybody, but I did spend quite a bit of money that I wasn't ready to spend, but had to! Overall, Kevin and his fellow installer were great and they both made me feel like they cared about any questions I might've had. I would want Kevin back here in the future for a possible central air unit upgrade, because he recommended it.
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Bob was very efficient and really cleaned up everything after the install. He was friendly but went right to work to get the job finished. He took the time to explain some things to me about our new furnace and thermostat. He was also understanding of our pets and that was appreciated. So far we have been very pleased with our new furnace - runs quiet and we notice the house is a lot warmer and I think I'm seeing less dust. Thank you.
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Jason called prior to arrival , he wiped his feet n offered to put on boot covers, I said no, you didn't have to. He looked over unit, explained everything to me, showed me the part, installed it in timely manner, talked with my husband on phone explaining everything. Left bill. Thank you for your help today Jason ! Jodie n Rick Shaudvitis
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I'm happy to get the opportunity to say something about Sandy. She puts forth a real effort to see that the customer is happy and well-teated. She is patient, professional and kind even when the customer, i. e. me, is incorrect(blushes). She returns calls promptly and if she doesn't know the answer, she finds it. I very much appreciate her.
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Jason has done the majority of the tune-ups etc... since I started back with Wesley back in the mid-90's. He always has a smile and remembers the names of my dogs and their history. He is efficient and explains things so I know what was done and why. I look forward to seeing him. Great employee.
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